360 Community Management Reviews

I have been extremely disappointed with the customer service provided by this HOA management company. There is no user-friendly online portal that clearly shows account balances, monthly dues, special assessments, payment history, or outstanding amounts owed. This makes it unnecessarily difficult for homeowners, especially elderly residents, to manage their accounts accurately. My elderly aunt, who has mild dementia, has been trying to keep up with her HOA obligations but unfortunately missed some payments due to the lack of clear account information. When I contacted the company to understan…

360 management has been getting paid to manage our 230 unit condo development in San Carlos for at least the last 5 years and I've never seen a person on the grounds. They charge us around $6,000 a month to manage the property and last week I saw a security guard taking pictures of various units of the grounds and such when I was coming home for my office and I asked him what are you doing and he said I'm taking pictures for the management company. We haven't needed Security on the property they were hired couple years ago to take care of some very unruly teenagers which has since moved and be…

Very unreliable and unresponsive HOA company. Jacks up prices yearly barely can keep the buildings up to date. I've had a water issue for awhile now and they insist that it is all my fault and won't help nor send out a letter stating that they won't help. If you are thinking about moving into lake murray condos I wouldn't recommend it at all. I'm a US Navy vet and it is ridiculous how their operation works. They still blame covid for alot of their negligence and it is just absurd. If you have to move here out of desperation then I'm sorry for the trouble they will give you in the future.

Terrible management company. They do not return any emails or phone calls. They have an automatic reply message that's been on since covid. They coordinate our HOA meetings at times that no one is available, you have to request to attend to them and do not provide meeting notes to all the homeowners. They don't provide proper notifications for water shut-offs.

360 HOA has no customer service skills. They take no ownership of their negligence and the damages it has and will continue to cause my property. This home had a full black water flood in 2020 followed but various back flows in 2021, 2022 and 2023. Our plumber’s advice to install a valve to avoid this from reoccurring every time there is a back up in the main line, was ignored. Fast forward to yesterday there was yet ANOTHER back flow of black water. They refuse to take accountability and repair my home from the damages of the mainline. I would understand if this was the first time but this ha…