ARK Management Reviews

This ARK property management company has managed our condominiums for about 10 years (hopefully, it will get replaced soon) and demonstrated poor operational practices. Their processes lack transparency, and their choice of contractors appears questionable — often engaging low-quality providers at inflated costs. Additionally, their interactions with property owners are frequently confrontational and unprofessional.

Why would any reasonable HOA or entity hire this disgraceful company? In my building case at Sao Miguel in San Diego few senile residents control the HOA hired ARK Management. Ark Management treats homeowners with utmost disrespect. Their continuous threatening letters are demeaning and insulting. Ark Management charges owners $25 for simply sending a late rent letter. They charge $150 just to set up a payment plan for delinquency. The owners are seniors with low income. This is ABUSE!

Extremely poor communication to home owners and projects in need of urgent attention. Not ensuring homeowners have access to shut off water in emergency is extremely negligent. ONE PERSON has a key for the water valve, no copies of the key, and that person isn’t reachable. Unbelievable.

Unresponsive, no follow up, terrible communication, only on site at our property fir board meetings. How do you manage a property if never there and never talking to the owners? Very unprofessional

Nonresponsive to basic needs such as no toilet seat in the community bathroom, no notice of construction during business hours that would cause us to have to close the business for a week. Slow to respond to calls and emails but what's worse is their response. Things so simple to remediate -such as our recently missing toilet seat- are dragged along for week with poor excuses such as, I've ordered it and it will be here soon. In our other buildings (we have six offices) a missing toilet seat or broken door, etc. would be fixed that day because that's what good management companies do- they res…

DO NOT HIRE ARK MANAGEMENT AS THEY ARE UNFIT AND UNEQUIPPED TO MANAGE ANY PROPERTY. ARK Management has all the traits of a bad business: disengaged employees, poor communication, inadequate financial management, to name a few. ARK Management will bring your property value down. They lack the ability to manage construction projects in a timely and cost effective manner. The employees are incredibly rude and are continuously disrespectful to the home owners, especially Nicole Dabney. This lack of respect and unresponsiveness to address basic property management requests can been seen at every le…

This is the worst management company I have ever dealt with. Utterly unresponsive. Calls and email are simply ignored. Their billing system is archaic. Its hard to believe they are still in business.

DO NOT DO BUSINESS WITH THIS COMPANY IF YOU VALUE YOUR HOMES, COMMUNITY, OR FINANCES. ARK Management are either pathetically inept property managers, or actively engaged in something unethical. Over two years living in our condo we have been subject to yearly HOA rate increases of 10% and have just received notice that we will be subject to an emergency assessment effectively increasing our cost over the next year by a further 25%. When we moved in we reviewed the balance sheet for the HOA and it had a very healthy reserve despite ongoing projects. Their mismanagement of projects since then ha…

Ark Management needs to be removed as they are unfit to manage any property. As a homeowner, I have seen my property value significantly decrease since Ark Management has been in charge. The prior management group was professional, reliable and most importantly trustworthy. Ark Management does NOT have the best interest of the community and the people living in the property. They have significantly increased HOA dues over such a short amount of time at a rate that is unheard of. Additionally, the company has not been transparent about where exactly our money is going. When asked for transparen…

Here are some of my concerns with Mission Village Condos under Ark Management. When I first moved here over 10 years ago in 2014, management was responsive and would call back. After some time management continued to change. Ever since, management does not return phone calls or voicemails. Its as simple as, do not have a phone or voice mail if you're not going to use it properly in your professional role, that you are getting PAID to do. People have expectations of condo managers to be heard by their community especially when it has to do with their own home and safety. The excuses are they a…

Terrible Management company. The property managers attack the community instead of doing their job of taking care of home owner requests. I would like to give them negative stars instead of 1 star but that's not an option on the website. I would actually like to request management fees back as they clearly do not perform any work according to the community expectation. They led our community to lawsuits due to their incompetence and non action. Stay away from them.

I have attempted to contact this company for over 2 weeks. Every single time I try to contact them I'm told they'll return my calls after 1 business day. Being forced to pay this clown shoe company is incredibly frustrating when they won't even return a simple phone call.

I wish I could give zero stars - they are not responsive, ignore major concerns, and sometimes rude. I’m not sure I’ve seen any productive improvements come from them. Avoid like the plague

I couldn't say enough bad things about this company, they have never enforced parking passes, the complex is literally falling apart and it seems like they are stealing money because nothing gets done or it's terrible quality. No one ever responds to email communications. Simply Terrible.

Been a home owner at the Woodlands since 1975. Served on the board for many years. Was on the board when the association won a multi million dollar lawsuit against the builder for construction defects. Every management company has been the same, self serving, irresponsible, no communication, zero response to homeowner needs and on and on. This one is no different. Sent an email to the board in July re a late fee I was disputing. 5-6 calls and emails just to see if it was received. No response from the board yet.

Worst experience for the past 8 years. I will be working on how to get them removed and work with a different company. Worst worst worst!!! Emergency number is never helpful! They take forever to respond to questions. The only way to get them to answer is if you keep bothering them over and over to get an answer. They do not follow up or update you at all even if there isn’t anything happening we would like to know that it is being worked on. When they finally make it out they do patch work they don’t get to the core of the problem! DO NOT HIRE THIS MANAGEMENT COMPANY!

HORRIBLE COMPANY!! DO NOT RENT FROM THEM!! My sons & I were exposed to severe, dangerous MOLD!! We are not suffering physically from it!! IF I COULD GIVE THEM A NEGATIVE 10 I WOULD!!

Worst property management! They do not care about the tenants and will never get back to you. Never use the management company. They are Horrible!

This company is the most horrible one I have ever had. My car got towed over a month ago when I had a parking pass in my vehicle. The car next to me didn't have a pass and mine got towed instead. That doesn't make sense. This is not right and when I contacted manager Nadya she said she was going to check on it but I never got a call or email from her. They never responded and when I called receptionist she is giving me a run around. I even tried emailing and calling her assistant Nicole which never got back to me. This company is the worst and I will be reaching out to corporate. I am currentl…

If I could give 0 stars, I absolutely would. My experience with ARK Management has been extremely disappointing. The gate in my community has been broken for over 3 months, and despite multiple complaints, no action has been taken to fix it. The management completely ignores residents, provides no communication, and offers no solutions. We are paying monthly fees for services we are not receiving, which is entirely unacceptable. Cons: Extremely poor service. Ignoring complaints and delaying solutions. Lack of transparency and communication with residents. I strongly advise anyone conside…

Worst property management. Nobody calls you back. They don’t do anything.

Zero Stars! “Management” company? More like “Mismanagement”. Dismissive, condescending and lots of “selective enforcement”. Good luck in trying to reach them by phone. Since we lost “Security” here there’s no one to call for noise especially late night yelling and screaming at the pool. A couple weeks ago a party was thrown at the clubhouse with lots of adults and kids. The yelling and screaming NOISE into the late evening hours was unacceptable and out of control. There was no one to call . No Security. How bout the Newsletters with misspellings, dumb poems and stupid comments about dr…

This company engages in discrimination and unlawful practises. I have been targeted for being a renter and the HOA involved continues to demonstrate selective enforcement in policies (that are not even in the CC&Rs) that are in violation of the Fair Housing Act (FHA). I have complained as well about cross-contamination of dog feces/urine in the basket ball court where owners allow the dogs to use as a rec area. They failed ever to address the issue. Also, Nadya was informed of a leak in the ceiling outside my unit (our complex has constant water leaks) and she failed to have it inspected. Tw…