ASPM-SanDiego Reviews

Chris Blankenship was helping me with my H.O.A approval for my patio cover, He is very helpful assisting me after hours, and I am completely impressed with his professionalism and customer service.

I spoke to Chris this morning with a few questions as a new owner. He was extremely helpful. It is nice to talk to a person these days instead of a computer or an automated response.

All the five star reviews have to be fake. Our HOA has used this company for the three years that we’ve owned our condo and they have never been easy or efficient to work with. No one ever seems to know what’s going on because “they have a lot of clients”. I’ve been trying to get the number changed in our call box for three months now and no one can get the job done even though I’ve talked to two people three different times and sent countless emails. We had water damage in our unit from the unit above flooding and no one ever knew what was going on or when contractors were scheduled. No one h…

ASPM property management has been extremely supportive with satisfying the needs of our condominium community. The staff is always available and kind! Their response time for assisting with repairs has been wonderful! My family is grateful that ASPM has taken over in looking after our community.

ASPM is an excellent management company. They have a professional and personable staff. They have been worked successfully with HOA’s. Karen was particularly helpful with our community concerns in a timely manner.

Thank you Chris for making my morning and helping resolve a credit issue with our former hoa and helping me figure out how to better set up our recurring payments moving forward. Thank for being proactive and helping me resolve my hoa payment issues in one quick phone call!

The recent San Diego rainstorms caused a roof leak in my condo, leading to interior water damage. Anyone who's owned a home knows the dreaded water damage saga - a long, stressful remediation process. Thankfully, what I thought would be a nightmare turned into a quick and painless experience thanks to Marina and Jonathan at ASPM. While I certainly hope to avoid future leaks, knowing the exceptional customer service ASPM provides puts my mind at ease. A heartfelt thanks again to Marina and Jonathan!

My tenants recently had an issue with the key not working at the tennis courts at a property managed by ASPM. I called to create a work order for a locksmith to check out the lock in case it was in need of repair. Within a few minutes Jonathan called me back and worked with us over the next few days to figure out what the issue was. His follow up was amazing from start to finish. He kept me informed of the locksmith findings as well as solutions which turned out to be that my tenants key just need some WD40 to make it work. It was a really small issue but the way he handled it with professiona…

***Update*** (01.29.2024) More in response to your last message Karen, considering I'm not able to comment directly back to your response. Once again, thank you for showcasing how you and your company choose to negate taking responsibility for your actions or lack thereof. Perfect example was your so called urgency in dealing with the emergency that we had and how you choose to continuously put it back on us the homeowner who had ZERO RESPONSIBILITY with the issue at hand. This entire situation could have been avoided if you had actually done your job and had gotten a plumber out to deal with …

It's understandable to be nervous dealing with property management companies and HOAs because we've all heard the horror stories, but ASPM San Diego is the exception. The person I've dealt with here is their Senior Divisional Manager, Steve Casselman, and he's done an amazing job. Every repair and maintenance request I've had has been taken seriously and handled quickly and efficiently. Steve communicates clearly, follows through every time, and actually gets things done. That kind of reliability is rare in this industry, and it doesn't go unnoticed. Thank you Steve and ASPM for making my fa…

Repair work was completed satisfactorily with the support of Riley

THE WORST HOA. No one really works here. It’s like a call center. Keep calling until someone picks up. If someone does, they would just take a message and tell you to relay it to your property manager who never responds. Beyond the frustration! UPDATE: I’m NOT sure why I have to find the update on the issues related to my unit on Google review. I haven’t received any single phone call from the office yet although I left several messages for a callback from the property manager and her supervisor. Impossible to get a direct communication with anyone in charge!

Ditto to all of the 5 star reviews for Chris Blankenship! I'm new to the association, and Chris was extremely helpful in getting me set up in the system. He truly goes above and beyond!

Chris Blankenship at ASPM was amazing! He was helpful, quick, and kind, even when I called after hours. His quick service and solution-oriented approach was truly appreciated.

This is without the doubt, the worst HOA I've ever encountered. Do yourself a huge favor and steer clear of this association. The treatment I received was far from humane, and I wouldn't wish this experience on anyone.

Chris, was great, clear and helpfull,

I recently moved into the Stonepoint community and had no idea where to start or who to contact for guidance. Chris Blankenship was incredibly helpful and kind, answering all my questions with patience and going above and beyond to address every concern I had. He even took the time to explain future processes I might need, which was very reassuring. In a time when great customer service is hard to find, Chris truly impressed me with his professionalism and dedication. Thank you, Chris, for making my transition into the community a smooth and welcoming experience!

Placed call to ASPM for the first time as I needed a new Gate remote opener. Call was picked up by Christopher who took the time to explain to me the whole process. Even guided me where I can make payments and he immediately started the workorder. I rarely call my HOA but this encounter was made easy and pleasant by Christopher. Thank you for the help.

Chris Blankenship is extremely friendly and helpful in assisting my HOA related requests. He also responded my emails promptly even on his days off. It was such a pleasure and wonderful experience working with Chris.

ASPM. Management is new to our complex. So far very pleased with there response to my problem thanks to Jonathan their maintenance supervisor. Great guy and punctual.😊

Kristy Hubbard at ASPM San Diego is amazing! Great customer service, very attentive to our needs, clear communication, and super responsive. She's very friendly and addressed our issues in a timely manner. Overall professionalism is above and beyond any expectations!

Steve Casselman responded quickly and resolved my concern with a plumbing problem.

Christopher Blankenship was extremely helpful and quick to help resolve the issue I had called in for during off hours. He set up a work order to address my issue right away (he is the first one to assist this quickly). Thanks again, Chris.

Shout out to Jorge Martinez of ASPM for this efficient, courteous and compassionate support to our needs as we are getting settled into our new home. He is a great asset to this company.

Very timely response from Yolanda and ASPM. Thank you for understanding the situation. Keep up the good work!

Marina Duenas was very helpful and responsive to a pending plumbing issue payment that was paid to the HOA via a transfer of funds.