Associated Professional Services Reviews

Randy Figueroa was very patient with me and assisted me with the APS website. He also helped me with setting up direct deposit for monthly HOA payments. Thank you, Randy!

Stephanie's response to my payment for the fob fee is very quick and updating the job status is timely.

DO NOT USE APS! Quality and service has only declined in years! Average response time is 3-6 months, if any. No customer service, no ownership to resolve problems with HOA’s. They have been having a “systems update” since October 2025 and still have not been able to update our accounts. You would think they could do their jobs by paying bills on time and setting up board meetings, but they can’t even do that right. Gerri Bautista- Provided false information to a lender which caused a sale to fall through and then provided false information again to a second lender. She is unprofessional and ru…

May 5 2026 - update: The AR gentleman, Alex, contacted me and we were able to resolve the unknown issue with working around their system. Alex is a very patient and thorough person, and I am glad to have this (hopefully) resolved after so long. For 5 and a half years I have been asking for one thing: A monthly bill. Still cannot get one. This is a billing service - that cannot send a monthly bill. Not in email, not in usps. But then they CAN send a notice of "late fees for late payment". Clearly a scam. I have written to them at LEAST twice each year - and no response. Zero. Nothing…

APS made it very difficult to transfer for over to our new property manager!

I wanted to share my wonderful experience interacting with Randy. I was upset because I still had an outstanding balance and did not understand why. He was kind enough to explain the lingering balance which was for water and it made perfect sense to me after his explanation. I felt so much calmer and I really appreciate his patience. You have an excellent representative for your company! Thank you again, Randy for your help, Elise La Salle 15824 Davis Cup Ln Ramona CA 92065

Property is always dirty, low water supply or poor management, trash containers and area full of trash. The president of the board for village green don’t appear in person to see the important situation happening within the community. Plus they provide in the last minute a new bill of $4.000 for each condo (85) just because they didn’t repair when they needed, now we have to make different repairs all at the same time . This is what you can call poor management,

We’ve had ongoing issues with this management company for over two years, and the past year has been especially unacceptable. Despite repeated requests—sometimes five emails in a single week—we have been unable to get them to hold required HOA elections. Our board is not functioning, critical maintenance work has been delayed, and our assigned account manager, Laura Bowman, has no working phone number and never responds to email. This level of neglect is beyond unprofessional. It has left our HOA unable to operate, approve repairs, or move forward on necessary work for the building. Most rece…

Mr. Randy Figueroa was very professional in resolving the problem with the HOA fees and as promised he even send me an email confirming that everything was done in a timely manner.

I met Hector Perez, the A/R Supervisor at the office this morning. He is friendly, professional, and very patient with my questions. I sent out my Sep/Oct Assessment to the Las Vegas check processing center, but they keep sending me new billing with past 2 months fee ( two late charge). Hector told me to write a check for the 2 months' Assessment, he would remove the 2 late charge on my account. He also had me fill out the Automatic payment form to set up an account. Therefore, I don't need to worry anymore if my sent out payment received or not in the future. Hector Perez's customer service i…

Gabriel is the best. He is so pleasant to work with.

APS manages the HOA payments and coupon books for our investment property. We bought the property in January 2025. We are new owners in the complex, and this is our first experience with APS. When we received our initial coupon payment book, we noticed that the last coupon was for October 2025. After making our payment for October 2025, we were out of payment coupons and without a new book for future payments. As responsible owners, we immediately called APS, spoke with the operator and requested a new book. The operator communicated that he was going to leave a message with the appropriate …

Gabriel is always very helpful and kind Gabriel explains instructions clear and precise and is really a pleasure to work with! A Barymore homeowner

From disorganized billing to poor customer service, it has been a nightmare dealing with them. First, the billing is a mess. Not receiving a bill for months, never receiving a welcome packet so I had no way to get a hold of them. They applied late fees to my account. The rep over the phone asked me to make sure I mentioned the fees were waived. Persuading someone review and verbiage. On top of that, the staff is completely unresponsive. I’ve left several e-mails regarding both administrative and maintenance concerns, and not once have I received a reply. It feels like once they have your …

Literally the WORST property management company in all of San Diego! Our HOA has been associated with them for several years and they take advantage of the fact that we only have 20 unit owner’s in our small community and don’t require much from them. They keep raising rates and are unable to complete even the simplest task. My cat could run this company better than them! They rarely return phone calls or emails. The property owner’s at my community complain that they have the leave several voicemails or emails to MAYBE get a response back. The owner is Neal Chazin who I frequently copy on ema…

APS was hired to manage our HOA 4 months ago in April of 2024. The capacity in which they were hired is not extensive and basically their only task every month is to collect dues. Their online auto-payment portal is set up to collect our dues on the first of the month and has yet to do so in a timely manner, and I’ve had to email the POC for our HOA every month inquiring about when our dues will be processed…kind of defeats the purpose of auto-payment if I have to manage the management company. It’s honestly been a terrible transition, and I wish our HOA didn’t hire them. The “services” they p…

Near impossible to get ahold of, routinely will pass email requests off between coworkers, adding weeks to resolution. Contacted regarding adding solar to property: 15 phone calls, and ~20 emails between 03/13-06/07. Contacted regarding portal payments: 6 emails, 2 phone calls - unresolved Edited to add - replying 2 months later is pretty amusing and helps support my point - I've had the distinct displeasure of having to conduct budget meetings for the HOA with Enrique. They continue to be unresponsive, show up late to meetings specially coordinated to discuss board member issues, and also …

I have been using Associated Professional Services for 20 years now for my HOA and I can say they are very professional, prompt, and responsive with calls and emails. Neil and his entire team really offer the best customer service experience. I work closely with Ashley, Shay, and several others and they all are consummate professionals. Thank you for the many years of service and keep up the great work. - Esperanza HOA

Ashley at APS has always been super responsive and helpful in managing our association. We are happy with the service provided by APS and look forward to continuing to work with them!

Parkgate HOA appreciates the excellent service that Ashley Rettino, accounts payable representative with Associated Professional Services, has consistently provided.

If you live in the Rancho San Diego Association community, it’s time for our HOA board to find a new payment management company. I made a manual payment on October 2, 2025, and they also charged me again automatically on October 10, 2025. (Other issues have happened in the past) After I called, a representative claimed a refund check would be mailed to me, but it’s been weeks with no check, no response to three emails, and no return calls despite at least five voicemails. When you finally reach someone, they just transfer you to a voicemail line that no one monitors. I’ve contacted my bank,…

I had the pleasure of talking with Randy Figueroa whom assisted me with making payments over the phone regarding our HOA's special assessments. He was professional, courteous, and patient in finding and correctly assessing our fees. Appreciate his work, thanks Randy!

Randy is awesome! He's always willing to help and answers all my questions.

I had the absolute best experience working with Gabriel Olivares at Associated Professional Services. He has been nothing short of amazing, professional, kind, and incredibly patient every step of the way. Gabriel made the entire payment process so smooth and stress-free, always taking the time to clearly explain details, answer questions, and follow up promptly by email. What really stands out is his positive attitude. He’s always cheerful, helpful, and genuinely seems to love what he does. That kind of energy is rare these days and it makes all the difference. You can tell he truly cares ab…

I had a payment issue with my HOA. I spoke with Gabriel and he helped me resolved my issue with my account. He was very helpful clear and professional. excellent service. Thank you Gabriel!

Alejandro was super helpful and pleasant to work with!

Alex was so helpful with setting up payment and was full of knowledge on what to do.

Randy Fig so clearly takes ownership of his position and dedicates time and positivity to ensure a seamless experience. If you ever have a question about your bill or need someone with patience to walk you through the process, Randy is your person!

Gabriel Olivers, is one of the most helpful people we’ve had, very patient and very professional and very supportive in solving our issue.

My payment has been processed for three months and when I checked my bank account nothing there been charged. Contact them to see from where they are getting the payment but they said from your bank account. I need to solve this problem and make sure they are getting the money from my bank account but no luck. I wish I could talk to someone who knows how to solve this problem because I don't want to be told later we didn't receive your monthly payment.