Buchanan Property Management Reviews

wanted to take a moment to send an email emphasizing the great work your team has been doing on 4160 Texas Street. Diana has been a great communicator, timely on addressing items, and a pleasure to work with. Celeste has done a tremendous job interacting with the tenants amidst the notices and agreements/whatnot. She is very professional and has an amazing way with people. Janet has made herself available for any questions and guidance on any items we’re unsure on.

Mike was great, he came and replaced our smoke detectors and I mentioned that one of the boards in our floor was rising and he fixed it immediately! Our twins were trying to follow him while he was working it was adorable.

All the workers for Buchanan Property Management have been really great. Michael fixed our sink and faucet and got it working like new. Everyone we have had come to our apartment to fix a maintenance issue has been super nice and they always work really hard until the problem is resolved

HORRIBLE - I want to clarify that I was previously assigned parking spot due to documented knee injuries, as I am unable to carry heavy items long distances. This accommodation was acknowledged and honored by 3 prior property management companies without issue. When I spoke with Martha T. she mentioned that an email had been sent requesting parking assignment confirmations. I did not receive that email initially; I only received it later as a forwarded message. During our conversation, when I Spoke to Martha Taylor, I was told “she had missed a few calls and needed to return to work”, despite…

My family is so happy with our on-site manager Angelica at the Ayana. She is super attentive, professional and keeps the.building clean. She’s always a delight to see. If we could give her 10 stars we would, but unfortunately, we can only give 5.

I notified Chris that I needed a new bathroom faucet and Michael came out the next day and installed it. Thank you for your quick and courteous service!

Very unprofessional! They try to charge for everything that should be on them. Try to pay your rent through the app and they tack on a fee. They also add charges on the app for you for fake items such as insurance that you have shown that you already have. The office is not open to the times it says on the website. I have asked to speak to the owner several times and they say someone will call me. They never do! The only person working for them I have found to be reputable is Roy the landscape person. He is very responsive and polite. I do not recommend this company to manage a property and I …

These one star reviews speak for themselves. The employees here ignore you , are never at the Point Loma office during advertised work hours, and NEVER answer transferred calls. These people and this company is terrible. Do not lease with them * one star, well earned.

Chris is a really good maintenance guy, he repaired our sink and bedroom door and did an excellent job. Thank you chris

Worst management ever, I live in the little Italy complex and literally we don’t catch a break. Water leaking, issues with dangerous tenant(they don’t properly background checking) who transformed the laundry room in a night shelter, gas leaking, water shut off without notice etc etc… We actually don’t have a laundry room 16 apartments with 1 washer, probably from the early 90s that keep damaging my clothes, almost 4 months since we communicated the issue and nothing happens. Don’t know what to add since very often they’re solution to a problem is worse than the problem itself.

Extremely Disappointing Experience with Buchanan Property Management - if I could give 0 stars I would. I had been renting an apartment for 3.5 years before it was sold and BPM took over as the property managers. Unfortunately, my experience with them has been nothing short of horrific. BPM has been the least professional and most negligent group I've ever encountered. They showed zero concern for my well-being or for maintaining habitable living conditions. My apartment developed a rat infestation, and when I reached out for help, BPM took far too long to address the problem. After pest co…

I am just now renting a place from them Celeste was so easy to work with she gets back to you in a timely manner especially when you have multiple questions I will be updating my review in the future if I have anything to add

They were doing routine maintenance in my unit. Unclear on what it was. I came home & my unit was flooded. Kitchen sink would drain to the downstairs unit. That neighbor moved out immediately. I had no water close to a month. Used paper plates & plastic utensils. They had me brush my teeth & shower in 1 of the empty units. I received no date of completion. I wasn't kept up to date on anything. Maintenance team would show up with no notice 7AM & random times. I would have to insist on my new lease & wouldn't get it for another 3 months out. Their records aren't up to date. They don't keep their…

Don't take my word for it. Look @ their properties online, go there & ask about how well they are taken care of. I randomly bought a chair off Facebook from someone also renting in 1 of their properties & we traded stories. They are also now in the process of leaving. There were so many times we were left with no water for days. Trash was left in the property during the peak summer heat for 2 months when the Porter left. Bugs got into the units. I received no reply from my calls & emails regarding the issue. I had to physically go to their offices in Pt. Loma & still got no answer. Just an…

Very difficult to get a live person or a your call returned

I’ve been living at a Buchanan property for over a year now in Point Loma and have had no issues. I just did a maintenance request which was scheduled and fixed within a day. Overall, I love the space and am grateful for amazing neighbors.

Celeste worked super hard to get us into our new place as quickly as possible! It was quick process with good response times. Thank you! We love our new place.

Great property, very convenient for public transportation. Celeste the onsite management is very attentive and polite to tenants needs.

I never felt so good and safe and care in this neighborhood and Apt complex. Very one is very friendly and the management are awesome people here