Income Property Advisors Reviews

I would not recommend renting from Income Property Advisors. I'm giving my experience one star (I would give less if I could) due to poor communication, a lack of accountability, and utility billing practices that lacked transparency. The company uses a utility allocation formula rather than individually metered services, and I often found the charges difficult to understand or reconcile with my actual usage. For example, as a single occupant in a studio apartment, I was charged nearly $85 per month for trash service while sharing a dumpster with approximately 15 other residents in the compl…

I’m a current resident and have had nothing but a terrible experience with this apartment management. They are not tenant-centered at all and seem far more focused on collecting money than actually taking care of residents. Even small maintenance work orders come with extra charges, which is frustrating considering the rent already being paid. Communication is another major issue. Emails and voicemails are consistently ignored unless it’s convenient for them. Residents are left without answers or support when problems come up. One thing that stood out to me is that after your first year, the…

Manuel has been an excellent help with maintenance around our apartment. He communicates and gets to our problems very quickly!

I’ve been with income property for awhile now and everytime I need a maintance issue, Manuel comes out and does the job correctly. Always nice and cordial and have some conversation with him.

1.) so far 3 months with no bedroom window lock 2.) 4 weeks waiting for repair after garage roof (that's already been repaired once in SAME PLACE) has poured rain yet AGAIN in garage only this time destroying an electric wheelchair in garage 3.) every month I get an email saying I have unpaid charges, when my rent and utilities is already paid 4.) still sit in car for min 30 waiting for a spot where I pay rent for one ------------- you do the math

We have been living in one of their units for a few months. The maintenance team has been very slow and inefficient so far. They say we are supposed to submit a request online and they will take care of it, but it takes a few days for them to assign it to someone. I have had a very serious request for a gas leak sitting in their system for days; after a few days, they said they have to assign it to a vendor, which made the process even slower. Overall, almost all maintenance requests need a lot of annoying back-and-forth calls. It has been a very disappointing experience

Manuel is fantastic—he jumps on my maintenance requests right away and always takes care of them quickly and properly. He’s really skilled at his work and super friendly and helpful every time we talk. I’m so grateful to be working with such an awesome team at Income Property Advisors, including Matt. You guys make everything so much easier—thank you!

I currently have a dead mouse in my unit and have no idea when it will be removed. !!!! It’s Saturday, the leasing offices are closed, and no one from management answers the phone. This is after weeks of an unresolved mouse infestation. Being left with a dead animal in my home is unsafe, unsanitary, and completely unacceptable. The lack of emergency response and accountability is alarming. This situation should never happen to a resident.

I recently moved into my new apartment and needed a few maintenance issues resolved. I’m appreciative for the great work completed by Luis. He did an excellent job addressing these requests with professionalism, efficiency, and a great attitude throughout the process. He carefully reversed the refrigerator doors, making sure everything was aligned perfectly. He also replaced a leaky gas valve and gas line safely. Though the stove and oven needed deep professional cleaning, he attempted to clean the stove and oven as best he could. He replaced damaged blinds and window screen and took care of m…

Valeria Martínez is the best! She helped me get my apartment, and helped me with all my questions, she replied right away, and you can see she’s one of the few agents that still cares, and likes her job, I truly had the best experience with her , and with all my process!

Manuel and his crew went out of their way to resolve issues with my hot water heater.

Manuel come here in a emergency and fixed everything ins 5 minutes and was so professional and quick. He was happy and bring joy for a not good situation . Thank you so much.

First time working with this company. Miss Jenny Kelly has been incredibly helpful and communicative with the application process and we got approved and will be moving in 11 days. We are so grateful for Jenny she was very helpful and we look forward to working with her throughout our stay in National City.

They will definitely raise your rent the max allowable percentage each year, and when you reach out to negotiate, they are absolutely unresponsive. After I left, they lowered the rent on my unit back down to get the next person in the trap. Avoid at all costs.

As far as landlords go, they are one of the best. There are many management companies out there and it is easy for them to take advantage because we don't have many rights as tenants or know the industry like they do. My unit was very clean, well maintained. Melodie (my leasing manager) was very detailed and easy to reach. Communication was clear. You are notified when there are emergencies and you get a prompt response when you have questions. They are fair with returning your deposit as well (make sure you are very detailed on your move-in inspection). They have to deal with a multitude of c…

Customer service is non existent and they don’t care about loyal customers. They are also afraid of answering phone calls or providing any integrity. Edit: for the people who read these. After my complaint the owner contacted me and listened to my concerns and offered me a generous discount. He treated me with respect and courtesy. It took to long to get to him but I genuinely appreciated his customer service.

My heater was broken for 8 days and I didn't hear anything from Income Property Advisors. But they contacted me on the 9th day, told me they had a replacement heater ready. And today, on the 10th day, they replaced the heater with a brand new one that works great. So, although it took them a while to act, it's now fixed and working well. So, all's well that ends well.

Myren is the best! He is so friendly and helpful not to mention timely.

It was great every thing was taken care of right away !!

I’d like to give a shoutout to Myren! He recently serviced my apartment due to a garbage disposal issue I was having. He was prompt and personable, and updated me on EVERYTHING! He even went above and beyond to solving my issue, replacing and testing components, and all within a hour!! Hats off to this man, he’s a hard worker with ample knowledge on what he does !

Myren was very helpful fixing a tile in the bathroom for me. He made it a very quick and painless experience fixing the tile, and even went above and beyond, giving me great advice for places to go/things to see in San Diego since I just moved here. It all went as smoothly as possible!

Myren was awesome! His service was amazing, fast, and well done.

Edward did a good job replacing a LED light and not only that but also being able to communicate and also do it in a fast and coherent manner.

The blinds covering the bedroom window near the cathedral ceiling fell down. I put in a request yesterday to have the blinds installed. This morning, November 11th at 11am, a technician named Myren came with a ladder and within 5 minutes installed the blinds. After that, he asked me if there was anything else that needed to be fixed. Yes, the toilet chain sometimes gets stuck. Within 5 minutes, this problem was resolved. After that, Myren fixed the kitchen drawer that wasn't working and fixed the mosquito screen on the kitchen window. Myron, you did an excellent job and also saved me from ha…

For the past couple months I have been having issues with my fridge and this last week it had finally given out. Myren and Edward were both easy to work with and efficient. Scheduling was simple. Myren showed up at the agreed time to take measurements while Edward shopped around for a new fridge. They were in an out in under an hour.

I recently had a maintenance issue in my home, and I couldn’t be more satisfied with my service. Myren was prompt, professional, and incredibly efficient. He quickly identified the problem and resolved it with ease

Me and my husband just moved, there was some minor stuff that needed fixing. The speed of how fast we got it done next day was amazing! Myren was so fast and quick to fix the problems, Very professional kind and polite. 👍🏼

Thanks Myren for fixing our lights and processing the order for a new dishwasher that’s been needed. You of course don’t need to ask if there’s anything else we can think of, but you do. That plus your awesome attitude puts you above and beyond 😁🙏🏻

Myren was very helpful for two issues in my apartment. He updated me with his timing which was helpful and made sure to ask if there was anything else that could be done before he left. We appreciate his help very much!

Myren was very professional doing the work. Originally the work order was simply for the lights in the kitchen, but he decided to tackled also the work order that was put in today for the clogged kitchen sink. Both things got done ✔️ in a very reasonable amount of time. Thanks Myren 👍🏻

Great experience with Myren! Great service and was very informative and generous with his time. Addressed our leaking garbage disposal and also fixed our broken door while they were here. Addressed our work order very professionally. Thank you!

Yeah Myron is great! He help me out with a power issue and fixed a couple other things on the spot just to help out! Highly recommend him!

Myren is the best! He’s on time and very professional. He gets the job done right with a great attitude.

Edward is great.. timely and fixed my spice rack:)

The guy who helped me, Myren, was very helpful and fixed my shit well and gave me tips on how to not break my shit 🙏 overall quality work and i appreciate the help a lot!

Edward was very professional, punctual and proficient. We are grateful he was able to fit us in his busy schedule.

Myren was super friendly and very personable! Would highly recommend him to anyone else that needs a handy man!

Maintenance and the responses to requests are always done quickly. Edward always does a good job with repairs.

Manuel was very helpful on my recent maintenance request. Manuel was prompt and clearly explained the work he was doing. Great service.

Unfortunately, we were subject to a clog in our bathroom. But luckily Myren the service tech was sent within an hour of clog occurring and was able to 100% solve the issue. A true professional Thank you, income property advisors for having such a high standard and hard-working crew .

Myren was awesome! Got here shortly after I submitted the request and fixed the clog in no time. Thanks Myren 👍🏽👍🏽

Myren recently came by to fix my garbage disposal and was so thorough, kind, and explained everything he was doing. He tested everything to make sure it was working before leaving and we cannot reccomend his services enough. Thanks Myren!

Management is very responsive and issues get resolved quickly. Myren has helped me out a times - always quick and accommodating!

Timely, communicative, and polite. Great Job Edward!

Myren was very polite and professional and repaired our laundry room door very quickly, we appreciate his quick work!

Myren gomez was very professional, informative and efficient fixing my garbage disposal also gave helpful advice for any future problems!

Myren Did a great job fixing things around our house . Thx

The management company is generally reasonable but the maintenance employees (Andrew not included) are always so helpful & responsive. Manuel has been around to help since the IPA took over and Myren has been taking care of my maintenance requests over the last 6 months or so. Both are so nice and communicative. Myren has gone above and beyond to find solutions and it’s good to feel that you can trust the people coming into your home.

Myren is the best! He is very nice and on top of things. Great at his job and would recommend to anyone! 10/10!

Myren is fantastic!! He is quick to respond to our maintenance requests and resolve any issues. He handles everything professionally and with a friendly attitude. I know I can count on him to GET IT DONE!

Would not suggest renting a property managed by them. Poor maintenance, billing errors, and a scammy move-out process.

Myren was so helpful getting me situated in my new place and making sure everything worked great! Also shout out to Sher for helping me with the lease signing and move-in. Good experiences so far!

Been living here for over 3 years and the team always helps when I need them!

Love renting from them. Any issues in the home they take care of it ASAP. Never questioned.Edward and the rest of the maintenance teams are very respectful and clean. Appreciate you all at Income Property Advisors.

Bernardo has been so helpful when it comes to maintenance requests. He always responds quickly and efficiently and gets the job done right away. I really appreciate his help in fixing the things in my apartment. 10/10 recommend him!!

Thank you Edward for waiting longer for me to get to the apartment. A little after work hrs. I’m happy the issue with the refrigerator is getting solved.

Myren was an acceptional help with issues involving my brand new move in. He was timely, efficient and super kind throughout the entire process and even went above and beyond to make sure everything was working properly! He’s one of the good ones!

Myren was awesome. Professional, friendly, very easy to work with. Got the job done in a timely manner! Ask for Myren! 👍🏽

Myren has been amazing. He has been efficient in every single repair that he has attended to. He has been very considerate and An extremely polite.

Myren was great, he was here when he said he was and fixed everything quickly. He was even super patient with my toddlers. Communication was excellent and I feel good about the repairs made. Thanks!

Been a renter for years and Myron has been an exceptional worker. He is communicative, efficient, and hard working. Every time he comes to fix an issue, he also checks in to see if there’s anything that needs to be addressed. He always brings a friendly energy with him and it’s appreciated.

Technician fixed the issue in less than 5 min. Thanks!!

Edward was extremely helpful and efficient in fixing both of my doorknobs within my unit!

Edward the maintenance worker responded quickly and showed up at my unit when he said he would!!! He fixed what was needed effortlessly and was sooo professional!!

Why do y’all have an office if you never answer the phone or return emails. I’ve been trying to get a rental verification for 2 weeks from y’all which is absurd. It’s as simple as a few clicks and keys yet y’all can’t seem to reply when I was never late on rent in 2 1/2 years?

I really wish I could give zero stars. Management has next to zero communication with tenants. Been reaching out to them for almost 3 weeks with no call backs and emails seemingly ignored. Feels like you're just paying your rent so they can be here to evict you for late payments. Worst property management company I've ever had the displeasure of living at. I'm posting a few screen shots of all the calls I've made with zero call backs. Emails are a similar story.

I rented from Income Properties for more than three years and have zero complaints. They were the best landlords I’ve ever had in my almost 20 years of renting: easy-to-use portal to request maintenance and pay rent, quick maintenance when necessary, and seamless move-out process. If it weren’t for my family needing to move to a bigger space, I’d have no reason to leave. Five starts, highest recommendation.

Myron Gomez did an excellent job fixing the lighting in my apartment. I didn’t expect him to do it so fast, but he was done the first morning of my request.👍🏻 He was very professional, and I appreciate how fast he took care of it.

IPA sent a non-certified or licensed electrician to work on needed repairs and electrical work in my unit, which resulted in a mistake that left the unit without power (including my fish tank with thousands worth of fish inside). Once I saw the worker going from plug to plug and turning the units power on and off without knowing what was wrong I asked questions and discovered he wasn't an electrician. They wanted to run cables and gave uncertain times to when actual electricians could come to fix it and when I told them I'd hire someone to be there today and for them to pay did they have peopl…

As a tenant I am grateful with the quality service and friendliness of the maintenance team here. Tony was friendly, efficient and extremely helpful with remedying an issue in my apartment; he also provided me with a couple helpful tips for preventing the same issue in the future. Thanks Tony!

I'm a tenant & highly recommend this company. They have great communication, respond to questions and maintenance requests quickly, & resolve issues without hassle. Manuel, with maintenance, is always on time and fixes problems. He's knowledgable, professional, and trustworthy.

Had some issues with our toilet and they sent maintenance right away after submitting the request through the resident portal. Jose Gonzalez, the maintenance tech was very communicative and efficient. He got the toilet fixed in about half an hour!

Jose Gonzalez was so great and timely about fixing my maintenance issue! I put the request in and he was ready first thing in the morning and got it done so quickly. Income properties maintenance team has always been so on top of it and very friendly, thank you to all!

Matt has been on top of everything asked for and more. Great experience so far into my lease. Bernardo, the maintenance technician, is very professional and tackles the task swiftly.

The maintenance team are always super helpful and communicative. Special thanks to Jose G Gonzalez for helping me with the fridge and my bathroom cabinet the other day! He went above and beyond.

Jose was so professional and punctual, I had a problem with the closet that was not closing, he did all what he can do to get it fixed in the best shape in a timely manner, and now it is working perfectly. Thank you Jose.

I need more than 5 stars to say how great a job Bernardo and Isaiah did getting the new water heater set up at my place. They killed themselves getting me taken care of - way above and beyond - with an extra trip to SD added in for good measure. I have hot water again!!! Thank you both for your efforts and kindness. ❤️