N.N. Jaeschke Reviews

we had NNJ when the 0rignal 0wner was running the show - as soon as Nora Jaeschke was no longer involved and another took over, that ended the superior performance NNJ had going - as things did change With NNJ so did 0ur association with NNJ and we sunsetted / ended the contract--

Worst HOA I have ever dealt with. Gina only responds to the emails and calls that she wants to. Communication is a one way channel and they weaponize fees and are eager to accrue enough fees and interest to put the account into collections. I worked with her assistant and she was much nicer but ended up moving on, I can definitely see why. The building that I own is old and has a lot of issues and the HOA tries its best to force homeowners to sell and or pay for HOA responsible maintenance.

We love our new on-site manager Kimberly Kizer. She makes it a pleasure serving on the Board here at Seahaus of La Jolla

Very happy with Kimberly and her response time and how quickly she is gaining knowledge of handling situations as they artist. Art Herman 5460 G101

Very poor communication and customer service from N.N. Jaeschke (NNJ). Our community received a waste service change notice on Friday, May 8 informing us that trash pickup had already changed to Tuesday with the first Tuesday pickup having already occurred on May 5. Residents were effectively notified after the fact. I emailed NNJ asking for clarification and received no response. I called and left a voicemail for the community manager -- no callback. I then called the main office and was told neither the manager nor assistant manager was available. Unfortunately, this is not an isolated incid…

Kim has assumed her new post with accountability, high organization and a friendly demeanor.

We had a very concerning experience with N.N. Jaeschke’s management of our HOA water account. A utility invoice was not paid on time, and a delayed payment was later issued without confirming sufficient funds, resulting in a returned check. This directly triggered additional fees and a significant security deposit requirement from the City. What’s most concerning is that the explanation provided by management has been inconsistent. At different points, the issue was attributed to “autopay,” while later explanations cited low operating funds. These explanations do not align with each other or…

We’ve worked with Eric Muñoz on several large-scale projects, including Mission Trails Villas, and he brings a high level of transparency to his role. He keeps communication open between contractors and the Board, which helps set realistic expectations from the start. Throughout the project, he stays engaged and makes sure key items don’t get overlooked. That level of consistency helps projects stay on track. Thank you so much Eric for your help and attention to detail on these projects with us!

The worst experience you can imagine. A dishonest team of irresponsible associates. They don't care about your requests, don't reply to emails and don't fix HOA issues. Cheryl is the worst community manger you ever deal with in your life. I wish zero star was an option. they make me sick to my stomach. they are very disrespectful and unprofessional. I hate dealing with this company.

(1 star only because zero is not an option) Associa NNJ's management of our HOA was so deficient that the board terminated their contract and transferred to another property management company effective July 1, 2025. My wife and I are still dealing with the consequences of their failures. WATER DAMAGE AND MOLD In November 2023, we reported a water leak in our ceiling to Associa NNJ. Despite multiple attempts to contact their Community Manager over the following months, the issue went unaddressed. Their vendor did not arrive until July 2024, eight months after the initial report. The vendor …

⭐☆☆☆☆ | Very Dissatisfied with Associa / N.N. Jaeschke I am extremely disappointed with Associa and the management provided by N.N. Jaeschke. Our HOA dues are being increased to $445 per month starting in 2026, which is an excessive and unjustified increase. I am not aware of any comparable HOA in San Diego experiencing an increase anywhere near this amount. Our community services are very limited, primarily consisting of basic landscaping. At this rate, the HOA will collect approximately $160,200 per year, yet there has been no clear, transparent explanation of where this money is being all…

As an HOA board member, I am so grateful for having Nicole Cummings as our community association manager. Being on the board for over five years, our HOA had four community managers over that span of time. I have to say Nicole is our most favorite. She is very knowledgeable, dependable, efficient, approachable and very dedicated and served our needs with unwavering passion. I am so happy and grateful to have a manager of such caliber. Thank you, NNJ Jaeschke, and special thanks to Nicole. Mesa Cove Board Member

Poor communication: The NN Jaeschke San Diego branch is slow or unresponsive to calls or emails, and fail to address Encinitas Villa tenant concerns promptly. Meeting notices, agendas and other required communication are not posted on the property in a timely and consistent manner. Hidden fees: This company lures you in with low advertised fees, then surprises you with additional charges for essential services like HOA documents, meeting minutes and other owner and buyer transaction fees. Neglecting property maintenance: Failure to address repairs, maintain landscaping, and deal with homeown…

I've worked with several property managers since buying at Seahaus, and Cody stands out as being one of the best. He's shown a rare ability to balance being professional while remaining patient with some of our more tricky owners. I've found him to really care, to listen and if something falls through the cracks - he's quick to reset and make it right. Cody is a gentleman and a steady professional presence - a great face for our community.

HOA's often receive bad reviews, this is not one! HOA Managers have a tough job, enforcing rules homeowners approve for themselves. Yasmine Johnson at Cielo executes her duties in a highly professional manner, and never forgets she is dealing with humans, often during highly charged situations. She keeps interactions formal and professional, working within the parameters of the HOA Rules, all while handling the day to day administrative duties of the HOA. Great customer service skills to achieve positive outcomes for both the HOA and homeowners. Keep up you excellent work!

I manage several properties at Seahaus in La Jolla. Cody Phillips, the on-site property manager, is always extremely helpful and makes himself available should I have any needs related to the community and my guests. This is a large community with a lot of demands and Cody always makes time for me which I am extremely grateful for.

Extremely disappointed with the service provided by N.N. Jaeschke as our HOA administrator. I have submitted multiple requests over the past six months, and not a single one has received a actionable response. The lack of communication and accountability is unacceptable. As a homeowner, I expect at least basic follow-through on issues impacting the community. This level of negligence reflects very poorly on both the management company and the HOA board that continues to employ them.

A few positive remarks regarding our Property Manager Cody Phillips at Seahaus. Owning the only commercial space in the community, Cody has helped us feel integrated and heard when it comes to running our business along side the residential owners. He is a sounding board for any ideas we have to promote and improve our business operations within the neighborhood and is prompt to answer our questions and address any concerns on a daily basis. We're in great hands and thankful for his partnership.

I want to say a few positive things about Cody Phillips, property manager at Seahaus. I’ve been a homeowner since 2018 and I believe Cody has been the most effective manager in my six years living here. He quietly goes about the task of getting things done. He has made some very effective and positive changes around here in a very short time. He works well with our board and is quick to respond to anything that needs his attention. I am grateful for his service.

Marilyn is a top notch Customer Support Rep. She's personable, warm, and friendly, but also exceptionally professional and capable. She always conducts herself in a professional manner, looking out for the best interest of our condo association. She's capable of spinning several plates at one time with a smile. She is a major asset. We've been in this condo association for 24 years, and we think she is the best they've ever had. Thank you, Marilyn!

Wow. I have never met as incompetent a management company as NNJ. Their representatives are an ever rotating set of poorly trained, rude, unhelpful reps. Here are a set of cases their reps went after home owners for: - Want to fix your broken garage door? You need an architecture review and get signatures from all your neighbors even if it’s just a repair - Want to install a very basic light? Be expected to be ghosted you for 180 days and then accuse you of not following the rules - Someone saw a car driving “over” the speed limit? You need to monitor every car that passed your house or you’l…

I have been reaching out to the Concord square HOA management for a letter requesting about the owners responsibility for work in the unit, so that I can send it to insurance claim. They have been taking months to share me the letter. This is so frustrating. I have been calling them everyday, they mentioned that they made the ticket as high priority as haven’t received a letter even after more than a month. I have even reached out to community manager and director by email and phone, they never respond or respond after one month that they are looking into it. I have waiting for the letters fr…

My husband and I have been working with Yasmine Johnson on the HOA side. And she has been WONDERFUL. I'm sorry to read about the bad reviews on this company but Yasmine belongs to a different league altogether. She is quick to respond, super helpful and a genuine nice person who is committed to her work. We are very lucky to have Yasmine take care of us and guard our interest. She is a true keeper!

Terrible customer service, never show up to meetings , unprepared, can't do financial statements. Completely inept.

It's been a year since we bought a property in a community managed by NNJ HOA. The general manager Yasmine and others in the office are very professional, prompt in answering questions and providing guidance. The owners are informed about events and other updates in a timely manner. Overall, very satisfied with our experience with NNJ HOA.

Our community Manager, Lana, has been very attentive to our community since she has taken over our account. She genuinely cares about our association and is always responsive whenever we have a need or a request. She is proactive in helping us take on large projects and is very knowledgeable of the industry. Since all of our board members are busy and work full time, she helps take a lot off of our plate. We are very happy we made the switch to have NNJ manage our community as of a couple of years ago.

Charisse McLaughlin continues to be extremely responsive. Very professional and courteous. Couldn’t ask for a better HOA community manager. Thx, John + Victoria

I am a board member. This company is quite frankly the worst organization, top down. We e gone to the directors and to the CEO. Still nothing. In the meantime, our elevators, building alarm, sparklers, and repair work doesn’t even get bids for the jobs to be done. When they do bid the jobs, they do so inaccurately. We’ve had 4 managers in 3 years. After the first manager, no one has done anything. What’s worse, they don’t care. The organization appears to be falling apart at the seems. I wish I could give them a -100 star rating. My disgust, dissatisfaction, and stress are through the roof. I …

Gina and Charise, and the rest of the staff at NNJ are a joy to work with. Very understanding of the needs of a Community Association, and are always working ahead to ensure deadlines are met.

Charise has been wonderful to work with over the last few years. Her knowledge and expertise help association manage difficult projects and strategic planing.

Our HOA has been with NNJ for 25+ years. While NNJ overall hasn’t always achieved a 5 star rating I’m pleased to say our current manager Kimberly Kizer has been excellent (5 stars!) for our time together. She manages our complicated organization, along with many others. She’s highly responsive and capable of working with a wide range of homeowners and board members- some of which are very difficult to work with. Additionally she works to improve the organization and processes.

I owned a rental property in a project managed by NNJ. When they took over, HOA fees rose steeply, with no discernable difference in common area management. Worse yet, when I sold my unit, I noticed that I had been double charged on my HOA fee, so I contacted my representative to get a refund. That was on May 13, 2024. After countless emails and phone calls, most of which went without a response, I finally got my refund check on September 17, 2024, over FOUR MONTHS LATER. So glad never to have to deal with them again.

Gina is so thoughtful and kind. I accidentally erred by proceeding with improvements that were not approved. She was both professional and understanding and walked me through the proper procedures. It's easy to forget that the folks representing the HOA are people too, but the genuine kindness she showed while assisting in the process reminded me to be thankful to work with such wonderful folks.

Worst HOA I have ever dealt with. It’s almost like they are clueless. Our maintenance person was out so instead of hiring another service during his weeks long absence they just let our home look like a slum. Our elevators have not been inspected in 2 years even though there was a crash years ago. The elevators are dangerous and have not been inspected. I have lived here not even a year and I wish I never bought here.

The worst, most unresponsive HOA. They are completely unsure of their own rules and are quick to say “owner issue”. I’ve gone through multiple fights with them to PROVE it is covered by HOA. I spend $650 a month in HOA dues to read rules for them and beg them to fix things for my condo. This time a roof leak in my attic space has completely warped and gone through my ceiling…. Somehow this is “owner issue, call a plumber”

Would give zero stars if I could. This management company states that they provide exceptional care and yet we have spent months trying to get something figured out. We have done all the forms of communication from HOA meetings to town square. Even in town square when we had asked for a call our issue would just be “closed.” If you call, no one. The residents in my community are so exhausted by the lack of communication that our HOA meetings run over just so they can be heard yet still nothing changes. This is disheartening to trust them and to feel so left in the dark.

I have been calling, emailing for 5 plus months in regards to our Greenspace that is maintained and funded by my neighbors and I. We have had broken rusty benches that have been laying around with sharp and dangerous corners for all that come in contact. This company seems fraudulent. No one here advocates for this neighborhood or gets things done.

If I could put zero stars I would. This management company is horrendous. They don’t care about residence or providing solutions at all. It’s absolutely absurd what has happened in our community at our own expense and no one seems to care.

I call every time customer service number and still no answer, have multiple times through varies times of the day , yet still no answer

The worst managment company ever. No way to contact anyone for immediate issues and not one response from them for months. They do not provide minutes of HOA meetins. they do not respond to maintenance or public records requests, the phone number is a voicemail and no live humans. The close issues without ever doing anything or responding. They ignore the law and just ignore owners. All the reps assigned to our community only lasted a day or two and then we were told "No longer with the company." What a rip off. Do not ever hire this company.

If I could give this company zero stars I would. You have to call several times in order to get an answer, and most of the time, they are unable to give you a clear answer. There are unanswered emails and customer service is probably one of the worst I’ve encountered. Avoid them.

wishing i could leave 0 stars. I’m not sure anyone actually works here. i’ve often gone multiple months without a response via townsq, email and phone. I’ve experienced multiple leaks from the roof and they have never been repaired. instead somehow to them the logical explanation was to cut holes and staple a tarp on the roof creating staple holes across my ceiling and craters of open wall/roof. it has almost been a year and still no repairs

Absolutely incompetent. Misses deadlines. Fails to respond. Mishandles reserve funds. Basically refuses to do their job. Never use this company for anything.

Account managers matter. Leah has been unbelievable. Through the fallout of COVID and changes we were forced to make, our association had 3 years of frustration. Owners spoke up and demanded performance. NNJ blessed us with a wonderful account manager. We are back to making progress.

Leah and Jessica have done an amazing job turning our experience around with NN Janske. They are both professional and extremely prompt in immediate action items. Jessica posts notifications at lightening speed, immediately hops on follow-ups on projects and is an overall joy to work with. Leah has been great explaining budget issues and things that need to take more priority over others. She is also wonderful to work with. They both keep us updated on action items and have been staying super organized with everything. We are very happy that we are assigned to their team and they have been tak…

Review from an owner of a condo from HOA(Coral Ridge) managed by NNJ in SD(if I could give 0 stars to them I would do): Without the full knowledge of why the HOA board picked up this company four years ago, I have noticed some issues: 1. The communication channels between NNJ and HOA members are set in a way to make every request, from little tasks to more complicated ones, bureaucratically expensive in terms of time and lack diligence; 2. The high turnover of HOA managers over the past years can be a red flag; 3. Miscommunication between the management team and HOA members, e.g., generati…

Kimberly is a new addition to our Bella Via HOA as our newest manager. She has a great follow-up habit, and we're very happy with her work so far.

I have been utterly disappointed with the lack of response from the NNJ staff. I have 4 HOAs that I work with and they are the least professional and most unaccountable for their actions.

I would give it a zero if I could. I am posting for the HOA that I am associated with and this company's current manager is extremely unethical. I have caught her in many lies about the company's financial reports as well as other areas of the condo complex.

When you call and leave a message…no one calls back or send an email. This has happened to me at least 3 times. Not happy with HN Jaeschke at all. We need to get another company to manage the property.

This has to be one of the finest management companies. I have been working with various management companies around the United States for various properties. This company is superb. I requested to have security doors installed on my 2 condominiums, and the community manager Gina was on it right away. Outstanding company.

Poor services for HOA paid members no response for many attempts to get direction to get and understand the messy instruction for Beacon Hill color and to inquire the review process after violation notices

The irresponsible and unprofessional property management I had to deal with. I am the property owner of Village Woods and Associa NNJ used to be manage the building. Early this year, HOA requested to replace the sliding patio door due to the leaking to the unit below. We followed all the steps and procedures (gathered all the signatures from tenants/owners, submitted the application and drawing). The Senior Community Association Manager spoke to the contractor and approved the installation. We spent over $3K to replace the door and now the board member of the Village Woods stated that the ins…

I rate one star but would rate (-20) If I could. They should be helping the community instead of adding obstacles for your project! --Applications not treated in a timely manner -Instead of picking up the phone and helping... they preferred to wait another month to push for permits. ZERO Help!!! -They are trying to get more fees from neighbors -They talk back and profile people! -Worst Customer Service Ever here at Cielo! -The main office in SD never answers the phone, there is zero leadership from them, and we are stuck with 3 secretaries in our community. If you are looking for a management …

I have personally dealt with Gina before and she is always on top of the matter.

Displaying American Flags (especially close to July 4th) shouldn’t be fined

My experience with this HOA management company has been extremely disappointing. I was told that I would receive a refund of $288 due to an overcharge, that they cause. Several months later, I am still waiting for that refund. I have followed up multiple times and have primarily worked with Michelle regarding this issue. Unfortunately, there has been little follow-through, and the matter remains unresolved. What should have been a simple refund has turned into months of unnecessary frustration. Mistakes can happen, but timely communication and resolution are important. Based on my experience…

*update* I was told my request had been approved back in April, but there had been no follow up (for over 3 months). Nice to finally get this resolved and have the funds returned. If I was not persistent in chasing this down, they would have sat on this until it became forgotten about. This took multiple phone calls, emails, and 3 in-person visits to their office to finally get addressed. Had a mainline issue outside of our unit. Was told that the HOA association had to be the one to make the call for the plumber. The team from N.N Jaeschke ignored our requests for 3 days (phone calls, emails…

Update 5/26: it has been 3 YEARS now that I have been living without a ceiling on my patio and I’ve inquired w NNJ numerous times. The community mgr, Kami King, doesn’t even reply to my emails to confirm receipt. Meanwhile, they found time/effort to work on esthetic projects in several other units, including the stairs for the unit above me. The owner that unit has violated multiple construction/noise ordinance laws and NNJ has done nothing about it. Looks like NNJ is taking bribes to influence decisions on what work gets done in this complex. This is the WORST property mgmt company. It’s un…

I have lived at Seahaus La Jolla condos off and on for 15 years, 7 as an Owner. Cody Phillips joined our community as the property manager about a year ago. Cody is by far the best manager this property has had. His knowledge, personality and energy has really made a difference here. Cody has worked hard to resolve issues that previous managers were unable to resolve. Our community is lucky to have Cody.

I would like to acknowledge Yasmine Johnson, our General Manager for the Cielo Home Owners Association. As a resident of Cielo, I have had the opportunity to work with Yasmine on several occasions. She has been nothing but responsive and professional. HOAs are challenging, and we are very fortunate to have someone of Yasmine's caliber managing our HOA.

As a resident of Seahaus, the HOA manager Cody Phillips has provided steady management of a very challenging, large property. With 138 units, Cody has navigated several issues finding resolution in a professional manner. He has provided a wonderful improvement in the HOA management.

Cody Phillips does a fantastic job balancing HOA meetings, homeowner situations, contractors, property upkeep, and documentation, here at Seahaus La Jolla. He is pleasant, knowledgeable, an appreciated! We are happy to have him here!

Cody at Seahaus has helped our HOA during very challenging times. He is professional and responsive.

Cody Phillips is hands down one of the most amazing community managers I’ve ever had the pleasure of working with. He’s incredibly kind, consistently responsive, and truly hands-on in everything he does. It’s clear that he genuinely cares about his residents and the properties he manages …something that really sets him apart. Cody always communicates clearly and promptly, making every interaction smooth and productive. His professionalism, dedication, and positive attitude make working with him an absolute honor. I can’t recommend him highly enough!

Cody Phillips at Seahaus La Jolla Condos has been a great addition to our community. It's great to have somebody in this position that is experienced and is good with people."

I give the highest of praise to Marilyn Martin at Loma Riviera in San Diego. She has helped me greatly throughout the years. I will sincerely miss her professional work, her emails and announcements that she always sent out to the residents of Loma Riviera. Marilyn kept everyone informed about the rules and happenings within the community. Thank you, Marilyn. Wishing you ALL the BEST! Linda Olson Kidde

My five star review is given because of the service of our on-site manager, Marilyn. I really had no contact, nor need to contact anyone directly at the office if N.N. Jaeschke

We've been trying to reach N.N. Jaeschke for 3 days for an urgent plumbing repair at 1608 India St. in San Diego, which is a condo development they manage. We can only get through to a call center and each time get told someone will call us back but nobody does. Unacceptable service levels.

We live in Cielo, Rancho Santa Fe California and NNJ provides HOA management to our community. Yasmine Johnson is our HOA General Manager who is very professional, good communicator, and quick with resolving any issues. Tom G Loggia. 2024-1212

We live in North San Diego County. Our HOA has been with NNJ Associa for many years. Our property manager, Yasmine Johnson, does a fabulous job. She is a caring person who takes the time to understand and resolve issues in a professional manner. She's knowledgeable, detail-oriented, and efficient. We're fortunate to have someone who manages our community so well. Our previous NNJ Associa property manager was outstanding as well. Thank you!

I would like to say how impressed I am with the Cielo HOA, and in particular Yasmine Johnson, the General Manager. She is always so friendly, helpful and quick to respond to my needs as a resident. Thank you !! 5 Stars for Sure!!

I just moved to one of the condos managed by this company and Itzel Carmona was really helpful giving me information on the onboarding process and community rules and regulations. Thank you for the great customer support ! 🫶

Marilyn we are so lucky and happy to have you working here in Loma Riviera. You are always pleasant and helpful to all who ask. You are a hard worker and follow the rules. We are so sad to have you leave us. We consider you a friend! You will be deeply missed. We are happy for your new position and pray you excel in all you do! Gary and Karen Sutton

We just recently moved into Bella Via in Little Italy and Kimberly Kizer made the difficult task of moving much better with her assistance. She was available every step of the way by email and phone to answer any questions we had. Thank you, Kimberly! You're the best!

Before I add this review, I have been calling/emailing to follow up with NNJ customer service team for 3 months to get a working fob to access tennis court and swimming pool (I paid $100 for the fob purchase, but it was never working). Really disappointed about slow progress.

Horrible communication. They don’t respond to emails. The person that works the front desk refers you to call a number but it always goes to voicemail. They never return your calls. They ask you to submit payment for HOA fees on time but they don’t focus on residence problems at properties they manage. I would give zero stars if I could. My dad has been calling back to back for the past four days regarding water, leaks, and damage to our flooring due to a huge tree next to our house that is growing under our foundation. Today we still have no response. And no action has been taken. It’s been …

I reported a leaking pipe in the guest suite on January 25th. It was not addressed until February 5th, which resulted in a collapsed ceiling and additional damage. Whenever we have needed them, they have not answered the phone or the calls, even in tight time frames. The turnover is constant. It is an incompetent mess. Run, don't walk. Run. Update: I created a maintenance request to ask them to check the adjacent areas to the place where a pipe was leaking. They had time to respond here and to reach out to try to give excuses, but they ignored that request for six days. Of course there was da…

I am unable to believe that for 8 days they have taken NO initiative for a leak between 2 units other than to say one of the people in the units has a bad attitude. You replied to my review quicker than a leak.

In my years of renting around the country and working with different property management companies, I've never dealt with the negligence and lack of accountability as I did in my dealings with N. N. Jaeschke, Inc. – An Associa® Company. While renting at one of their San Diego properties, my family's paid parking spot was blocked by a construction vehicle. My husband was forced to park outside of his spot and left a note with his phone number to inform him when our spot was open. Instead of calling, our car was towed, costing over $300 to pick it up. The management team was not available o…

Doreen, the assistant manager for our community has been outstanding. The level of concern to residents issue and the immediate response to understand the issue, alleviate our concerns and provide us a workable solution has been top notch. It is extremely hard to find a community manager who is as responsible as Doreen! Thank you for all ur help Doreen! Really appreciate your help and customer service

Very Poor response to a very stressful issue ( water leak). It took 3 days for NNJ just to get back to me. Then more information was needed which I responded to with in 12 hours. It's been another 3 days and now no response to the information which was supplied to NNJ.

Always very responsive and clear communications. Makes me appreciate the HOA.

Our HOA is managed by Jaeschke and they are the worst in Customer Service. They don't return phone calls or if you notice an issue and report it - no action is done. For an example we had a sprinkler system that didn't turn off and I called no one called me back or stopped by to look at the issue. I had to drive to the office and find a worker to get any action. I went to a HOA meeting and the representative - Bonnie was to email me to get more info and I never received an email. I have talked to other neighbors and they all have the same issue with this MGMT. If you are looking f…

I am very pleased with the working of Jayne Whitaker. My issue was addressed in a very timely manner.