Prescott Companies Reviews

Marilin is a definite asset to the Prescott organization. She has been extremely helpful and a pleasure to work with in resolving our matter.

We are very happy with our association manager Mark Kelly she has been very attentive, timely, and professional.

Our HOA has worked with several property managers over time, and consistency has often been a challenge due to frequent turnover. Recently, Mary Kelly joined as our new property manager at The Prescott Companies, An Associa® Company, and the difference has been immediately noticeable. Mary has been highly responsive, attentive, and proactive in her communication. She follows through, stays on top of details, and has already made a positive impact on how our community is supported. It’s refreshing to experience this level of professionalism and care. We truly appreciate her efforts and thank Th…

I have had the same experience as many other customers who have complained previously. I am extremely disappointed with my experience with Prescott Property Management Company. Communication has been consistently poor, and multiple emails and follow-ups have gone completely unanswered. There has been no acknowledgment, no update, and no clear timeline for addressing concerns. For a property management company, responsiveness and transparency are basic expectations. Unfortunately, the continued lack of communication and apparent disregard for homeowners’ emails makes it very difficult to resol…

I wanted to thank Chelsea Castro, our Alta Mar Property Manager, for her professionalism in intervening between a homeowner and board member during last evening's board meeting. I appreciate how Ms. Castro sensed how the conversation was going, stepped in and summarized the discussion, politely told the homeowner that she would review the homeowner's concerns, and then told the homeowner that the board had to move onto other business. Ms. Castro's decisiveness in this situation speaks well to her professionalism. I also appreciated her insights in other areas we discussed during the meetin…

Do not be fooled! These reviews are paid reviews. Talk to people that live in the buildings under Prescott management. They are the WORST management company in San Diego. As an hoa board member, I encourage anyone on an hoa who are shopping for management services NOT use Prescott. Our building managers, people like Martha Garcia, Oz Blake, Janeatte Romero etc are incompetent, neglectful, rude, and have cost us tens of thousands$ due to their failed management and overall terrible business service and lack of customer care that is central to Prescott’s name. They do not respond to any inquiri…

I am the Brentwood Condominium Association / President. Our property Manager - Elena Egos w/ The Prescott Companies - 3517 Camino Del Rio S. office has been an amazing asset to our community. She took over as Manager in January 2025, and in 1 year has literally transformed the effectiveness of our HOA. We had several ongoing issues on property due to the circa 71' age of our complex. Water intrusion being one at the top of the list, but building maintenance, asphalt and homeowner communication were also issues. She introduced several vendors to our community that have helped us get thes…

I want to give a special shout-out to Sara Davis at The Prescott Companies for her outstanding assistance with coordinating parking permits for one of our tenants at 10418 Camito Rimini. Sara was incredibly responsive, professional, and helpful throughout the entire process. She provided clear information about both pickup and mailing options, included all the necessary details (office hours, location, timelines), and made the coordination seamless. Her quick responses and proactive communication made my job so much easier. It's refreshing to work with someone who genuinely cares about provi…

I just want to share my utmost gratitude for Ms, Sara Davis at Prescott Company. She truly went above and beyond with her outstanding customer service skill, professionalism, and friendliness. She is truly on top of things and her expertise shows. Thank you Sara for everything and speaking to you via phone today to assist us with lighting and trash pick up issues that I feel confident will be resolved per our phone call and email exchange. Have a wonderful weekend ahead. 17 years original owner of our condo. Gianni Thank you again! :)

My name is Robert Nakazawa and I am the owner of a beautiful 1 BR 1 BA condominium in the Hilltop area of Sabre Springs. The Hilltop condominiums are professionally managed through Prescott Management HOA and I have been fortunate to have Marilin Angulo as my representative. I recently was involved with a very complex flood remediation project, and Marilin was instrumental in guiding me through the process. After many months of work, the final construction is complete. I would like to thank Marilin Angulo for her professional approach in helping me complete this process. I would recommen…

One of the WORST Property Management Companies in San Diego!!! They take our HOA dues and jack it up every year! And, don’t plan in advance for Budget Reserves with the HOA. Where has all of our hard earned $425/mo. Dues gone too? The Annual Report is a Joke!!! And, just TRY to Contact anybody at PMC about anything and you’ll never get a Reply!

Angelica was very helpful and understood the process we were conveying to her. We were doing a roofing maintenance on our house and wanted the HOA to know about it. Thanks Angelica!

I would like to express my sincere appreciation for the exceptional work the HOA team at Rolling Hills Ranch community association continues to do. Their professionalism, responsiveness, and dedication. Thanks to all the team, special thanks to Angelica Villa. Studio + Uno Architecture+Design+Management Ramiro Barajas Owner/ Lead Designer

Angelica is absolutely Fantastic to work with. Always there to help. Always Courteous and helpful. Just a great HOA to work with and she makes it worth while! Thanks Angelica for being EXCELLENT at your job !

Angelica Villa provided quick answers to my HOA Solar Panel installation requirements. Plus provided the Solar Panel HOA Architecture Application and instructions.

So far I believe Prescott Management for Guajome Meadows HOA is doing a great job! The only thing that does concern me is that I set up direct deposit payment and each month there is fee? Most companies offer a discount because you do this to guarantee payments but, I just dont like the extra process fee. Yet again, I like the upbeat and yet professional customer service and keeping the grounds and regulations in check! Lot GM 0014 (30 years here) Yvette Moncrief

William Tuer has done a fantastic job managing the complex work of the Village Square community

Terrible management company. They do not take care of your property. When you email them you get no response. When you try and call the customer service representative don’t answer

zero star! Still waiting after 8 months of being promised that the brush on the slopes in back of our houses would be cleaned to prevent fires. The company manages the West End HOA .

To all residents and homeowners at The Grove Carlsbad Hosp Way, I am conducting a survey to assess whether you are experiencing similar issues with communication and management since Prescott/Associa took over last May. Despite their introduction of the Townsquare tool, there remains a significant lack of response to requests made through the platform, as well as to emails and phone calls. This ongoing communication failure, coupled with the turnover of assistants under Elena Egos, has resulted in my incurring legal fees amounting to $1,020. My review of their ratings on Yelp and the Better Bu…

I hope my experience changes but at this time I am extremely dissatisfied with the bullying and hostile way this manager communicates to home owners. They attach this ‘please rate my service’ to what I would call hate mail so I’m rating her,

This company SUCKS OUT LOUD! I have been waiting for 10 months to be reimbursed for an expense that I paid for out of pocket and I seem to be the rule rather than the exception. -They will not answer ANY calls you make to them -They do not respond to any messages you send them other than to say they are passing the buck to a colleague -They do not care about anything other than getting their money and too bad for all of their clients -You cannot get any repairs done unless its an EXTREME emergency and that's just because the HOA President makes sure that we at least get that If your HOA is con…

Angelica was thoughtful and listened to my concerns. As the owner of a company that strives for excellent customer service I would like to believe we can provide the same experience.

Their staff do not respond to emails, nor calls. It frustrates our residents when sprinklers go out of whack and no one shuts off the water for weeks. We're paying our HOA fees and they don't merit any portions of those fees.

Hello, Today I was assisted by Caroline Bejarano. I had a couple of questions regarding my HOA and Carolina guided me through all of my questions. Thank you. Great Service!!

Terrible management company. They take 12+ months to complete maintenance requests. They do not keep adequate records of meetings or follow through with assigned tasks. They brush off the concerns of the community members. Our current board doesn't hold them accountable, but they should still be doing their job even if our board doesn't care. Avoid Raul Hernandez. He is incompetent as an Assistant Community Manager.

Joy, the office representative was able to locate my HOA account and quickly answer my question . I appreciate being able to speak to a live person. Thank you, Terry Gulley

Marilyn was very helpful and gave me good info on direct monthly HOA payments. Thank you

Worst property management company. Our HOA went 6 months with NO support at all from Prescott. In that time they hired and lost 2 different employees that should have been managing our business. They also use a terrible online portal called Town Square. Its not user friendly at all and none of the owners in my HOA used it, it was worthless. We have moved to a new mgmt co and our HOA is finally getting support and using a new online tool that is worlds better than what we got. Wish we had made the switch sooner.

If I could give it zero stars I would. We have lived at the Canyon Grove Condominium for almost 2 years and I have never seen or heard of the HOA being here, let alone doing what they are supposed to do. We pay $530 a month which is incredibly high, yet we fail to see what that money is actually going towards. Water and trash and some light gardening? We have been reaching out to ask for dates of HOA meetings and hear nothing back. Another owner here has been reaching out for contacts and answers to some of the communities concerns, and have been all but completely ignored. Our community is c…

Homeowner portal is a joke. FAQ link goes to page not found. Welcome letter links to a nonexistent web site. Impossible to sign up even though it recognizes my account number and knows my name. Impossible to sign in. Support ticket is meaningless without a phone number or portal to get updates.

Please don’t make the mistake of hiring this company to manage your HOA. Our multiple emails are getting no responses. The phone numbers we were provided just go right to voicemail. TownSq requests don’t get a response. This is just our first 2 months of using Prescott/Associa after getting rid of what we thought was a bad management company…this is worse!!

I find the Prescott company very non responsive to their customers. I’ve been trying for weeks to get my refund to no avail. Very unprofessional.

Angelica Villa has been exceptional in helping me out, she went above and beyond to assist me with an important matter, and her kindness and professionalism made all the difference. It’s rare to find someone so genuinely caring and willing to help, and I truly appreciate everything she did for me. Her positive attitude and dedication are truly commendable. Angelica deserves all the recognition for her hard work and wonderful spirit. I’m so grateful to have her as part of our homeowners association!

Prescott company is the most horrible, non communication, zero accountability. Illegal documentation for meetings. Non compliance regarding vendors. And vandalism taken place 8/2 by a vendor Prescott hired and knew where taking money and not putting forth their job and efforts . 3 years of lack of service. And we get vandalized and Prescott along with their continued mismanagement has finally done their vengeance on my property . All for speaking up for our homeowners. Lucky we have witnesses . And heard and seen it all. DO NOT HIRE THIS COMPANY IF YOU CARE ABOUT YOUR COMMUNITY. Or ASSOCIA .

Awful service. Our community at Tivoli Villas in Chula Vista is abandoned by the Prescott Management . There's trash everywhere, the plants are half way dead and the irrigation system is broken. Our requests and comments are never reviewed or taken care of.

I am blown away at how horrible the communication at Prescott is. For the amount of money, people pay for their HOA for them not to have anybody answering their question is absolutely absurd. If anybody had an opportunity to actually choose their HOA you would be out!!!!!

Carolina Bejarano was very helpful with the details I needed for renting our HOA facilities. After our discussion, she followed up with a hardcopy of the details and sent via email, and also directed me to the website if I wanted to research more detail. Thanks, Carolina!

I am a board member at the Grove Condominiums in Carlsbad. We have had several changes in our HOA companies over the past years, and frankly, our units, built in 1975 are falling apart. The plumbing and electricity issues are severe. Elena was given an uphill battle to set the Grove Condominiums back to health. She has been honest and straight forward with our budget and needs to bring our community back to health. These issues are non ending. Elena has been handling as best as she can. I have had several nieghbors state that they are noticing her efforts. We appreciate her and her difficult …

I would like to give manager William Tuer credit for work in progress or completed. He has been an asset to the community. His leadership is outstanding and it’s a pleasure to talk to him during his daily walkthrough within our complex. Repair of the Front entrance map display unit. Repairing the rear entrance fencing with recycled wood. Remote gate sensors repair. New Landry company & machines. Repair and new addition to metal fencing around secondary pool area. Reduction of the extremely hot temperature water supplied to condos. Addition of new bike racks. Rodent control bait stations. Fres…

I want to express our gratitude to Marilin Angulo, Client Support Associate in Carlsbad for superb help in setting up our auto pay for home owners fee. Very professional and helpful.

DO NOT USE THIS COMPANY. They have the worst customer service. Our community was unhappy with their management so we hired a new company. They continued to collect money when they were no longer managing our property and now they refuse to give that money back. I’ve called over 20 times and have sent several emails and they refuse to give the money back. I’m now having to file an official complaint with the BBB.

Horrible service it seems like your customer service is a AL. Unfortunately i have you use you to pay my & its just so difficult to set up a direct from my bank as i dont live in the U.S. the last company they used was eaiser to use & the actual questions i wrote the customer service just wrote me back click on the link & fill out. But i wrote i dont understand some of the questions . Whatbis up with younpeople or Als? Why do you make it so difficult just to pay? Super frustrated Francine Metz

Prescott has taken over managing our HOA, and it has been a disaster. This company seems to be run by robots. Emails are answered by automated responses. Called the 800 number, AI picks up and direct me to email instead, then proceeded to say to hold for the next customer service, which is a a scam cause it put me on hold for over an hour and no one ever picks up. Despite paying thousands of dollars for HOA management, the service has only gotten worse and more expensive over time.Prescott is the worst of all HOA management we ever had.

Victor Diaz was knowledgeable and helpful in addressing my request. I appreciate his assistance with transitioning to your management company.

Worst company ever. My tenants have been homeless for 5 months and they refuse to answer the phone. They refuse to open an insurance claim to a community pipe that burst and flooded my condo. No one will respond to calls or emails.

I am disappointed in not getting a early warning that we were once again being sold, the the return email to me was a great way to let me know you understand us better than Pure Management did. I could never get a response out of them, I'm impressed that you got back to me asap. Thank you for that. Valerie McKay

Rolling Hills Ranch Community Association Assistant General Manager, Ms. Angelica Villa has been extremely helpful. I’ve interacted with her recently to pickup new mailbox keys and to correct my HOA billing. She helped me update my monthly autopa, confirmed my outstanding balance, and waived a late fee. Thank you for the help!!!

Prescott Companies manages the Village’s of Avalon. They pay there HOA fee’s monthly but the landscaping looks terrible. They are supposed to maintain it. They stated the parts to fix the sprinklers are on back order but it’s been 8-12 months and that is simply unacceptable. The email I received from the states they will turn the water back on after it’s fixed. Dead grass and dead scrubs are not going to just grow back. I have pictures and a video of what it looks like.

Eugene Burger was acquired in November by Prescott Companies & since the change, we haven't been able to get our financials. Its Offically March & we haven't had our records transferred properly. Our 2023 year end hasn't been issued to us. Terrible on both companies to take this long during the transition. They have us using a Prescott TownSQ app & the current manager Heather Locke, consistently shows no motivation to learn it, but requires us to use it. Since December I've asked for a Tree Map/Tree Trimming Schedule & this is my 4th request. I'm out of patience & ready for someone who want…

Not sure if they are paying for the previous reviews because we have two condos in two different areas in SD with them and they are horrible. They have failed to take care of finances correctly, make excuses to not repair patios despite 5 years of failed termite inspections, won’t even respond to our board.

I'm sorry but I was not impressed with the response I got to my simple question. I could have accessed my pmt. schedule myself. I simply wanted to know how much longer my special assessment would be & how much I still owed. You told me what my next pmt. is. I know that! Sorry!

Frustrating experience trying to sign on to Townsq. Marililyn provided a very helpful step by step procedure with illustrations. That document should go to all owners when initially asked to sign up.

We just change management companies for our HOA and the response from Marilin was so fast I had to blink. Looks like we made a good change.

Complete incompetence in the San Diego office. I have been waiting for about 3 months for a simple reimbursement check to be issued to me from my HOA, and all I get is a never ending sequence of excuses as to why it’s lost in process, delayed, we don’t know your address, etc.

This management company is a joke! We have left at least 5 messages over the last week to request a copy of our HOA rules. There have been no return calls. When we visited our property at 1001 La Pluma last Saturday after dark, there were no lights in the back of the property. We could not see where we were placing our feet as we walked down the golf cart path. It was a very dangerous situation. And why would ANYONE rent our place when it is not safe to walk around after dark

Prescott Company recently started transitioning helping to manage my community hoa. I started to become confused and anxious about when and if my hoa fees were up to date so I called. Joy Rocco answered my call and answered all my questions. I felt so relived! Thanks so much Joy!!!

Emailed and called many times to resolve a problem about a condo I own at LaJolla Racquet Club.. Never got a call back and eventually emailed a response that made no sense. This company Refused to speak on the phone.Emily called and yet NEVER answered her phone when I returned her call. I feel sorry for the condo with the leaks.

I went to the office and put in a request for tree and ground cover trimming services. I was too late to be included in the 1 or 2 tree service. Just a couple of days later the landscape people were there trimming back the ground cover. Kelly Rupp also sent me an email informing me the time line for tree service. She was professional and I appreciate her communication!!

We’ve worked with Victoria Harris for years through our neighborhood HOA. There are a lot of rules and regulations I remember but there are many I forget or can’t find. Victoria has been such a helpful associate, always available to answer my questions. When we were looking to install solar, she helped clarify any concerns and made sure we had our ducks in a row so we were in compliance. I wanted to repaint a section of the outside of my home due to repairs, she showed me where to get the exact colors and brand of paint! I’ve watched the forums for general questions and have seen how active an…

We appreciate Joy Rocco's help and professionalism in quickly fixing a problem we notified her about regarding monthly statements that we received incorrectly. She was very pleasant and competent and took care of the issue in a timely manner. Thank you. Itzik Rief

William Tuer, the Manager of the Village Square condominium complex, works hard to satisfy this owner, by taking positive leadership in dealing with a multitude of maintenance problems. His response to mold damage at my condo was exceptionally thorough and complete. His actions significantly reduced the build up of high moisture inside exterior walls. As a result, I believe that newly installed exterior barriers will protect the intrusion of high moisture for years. Additionally, he is always well mannered and groomed. He projects a pleasant personality that makes workers and acquaintance…

Working with Victoria H was amazing. We were able to accomplish so much in the 7 months of our partnership. She is thorough and always thinks ahead. She knows her stuff and gets her tasks done quickly. Our property has never looked better. SR2

My phone was answered by a real person and I got a call back promptly! The mgr. Of the complex was very efficient!—things are happening!!

Is my new balance of $19.00 dew next month or now?

I sent a maintenance request over 9 months ago and no proper action has been taken. They sent someone to check out my patio that's cracking and they just made it worse by knocking down part of the wall, leaving a big hole. Then they tried to claim that the maintenance was complete. My emails have now gone unread for months. Completely unacceptable and extremely disappointing.

I currently have an external meter water leak. I called to find if I need to cover it with a plumber or if they do. I sent an email, the. sent a message on the app, and called. After holding for zip minutes was asked to hold because the person who answered didn’t know. The person I need to speak with is in a meeting but is aware of my leak because “we have been getting calls all day on the leak”. I was told she would pass the message along but didn’t know when I would be got back to. Maybe today. It’s just water, right? I don’t need it for much, other than cooking for my family and toile…

Prompt & professional response. Much appreciated. Glad to have Prescott onboard helping to make Villas a better place to live. Thank you, Reva Zemke

Victor es un exelente emplado atiende muy bien responsible y presta atencion a nuestros problemas y cuida de dar un buen servicio en customer service deja muy bien parada a su compan̈ia ojala siga con ustedes super empleado

Hi Marilin, I appreciate your quick response! I knew getting the simple information I was seeking would be like pulling teeth. HOA is do expensive. I can't figure out why there's no person that can take 5 minutes to answer a question from one of their paying customers. I'll add your positive review, along with poor follow-up from company to the link. Thank you Tom

Will Tuer (Prescott) is an extremely responsive property manager. Not only is he knowledgeable about community issues and requirements; he also follows through on commitments to residents. My experiences with Will have all been very positive.

Angelica has the greatest customer service. She is kind, although very efficient. RHR is very lucky to have her working with the HOA. Thank you everyone for making RHR a great community! Maggie Santibanez 796 Creekside Pl

Marilin Went above and beyond to help me with my issues with my direct deposit when my own community manager wasn’t even responding

I would like to express my dissatisfaction and outrage with brush management in our community by the HOA, which basically is tantamount to negligence and utter disregard to the requirements set forth in the fire management code.

So far, expressing my concerns have not resulted in any action. Scattering bark over and around dead plants doesn’t count. I have removed the dead plants, but others are dying from lack of water. Hopefully, this time will be different. Thanks for the prompt reply, but two stars is the best I can do until I see some tangible results.

This is the most poorly managed company I've encountered. The managers failed to complete the project within a reasonable timeframe and only provide updates when explicitly asked. They seem to avoid residents and focus solely on finding cheaper options instead of resolving issues effectively.

Worst customer service they don’t respond to email or calls. Have had a foundation slab leak for 2 weeks. Still waiting to hear back.

Has very supportive staff and listened to resident’s concerns.

Great fast Fast customer service by Marilin!,

New to the neighborhood and everything seems great so far :]

Jennifer Smith was extremely helpful to me. I'd accidentally sent a payment to the wrong account. It was a bit confusing figuring out what happened . Jennifer was so patient and nice helping to get to the bottom of the situation and applying the payment to my account. I really appreciated it. Thanks again Jennifer, Kelly Dunn

I reported a critical plumbing problem and Prescott Mgt ignored it.

I recently moved to one of the Windingwalk communities and am truly impressed with the management company’s professionalism and responsiveness. I have lived in other communities and served on HOA boards in the past and know firsthand the bureaucracy and the speed at which things oftentimes get done (or don’t get done). My experience thus far, especially the responsiveness of Carolina Bejarano, exceeded my expectations of an HOA. Being new to the community, I had questions about the parking permit process, pool access, etc. and Carolina was on top of everything. Thanks for a job well done and f…

It’s been 2 weeks since my check is delivered at Presscott office and they won’t give me the key and parking permit. I doubt anyone check the mail at all because their office is non-existent when we physically come to their office to give them the check, not a single soul. We have come there 3 times, all at working hours. This is comical. Pls send what I need to my unit 3964 Caminito Patricia.

Carolina Bejarano, is always very nice and attentive to the needs of the community, here at Windingwalk Master Community. Over the years, I have submitted requests and she always handle in a timely matter. Thank you

Phenomenal customer service! As a new resident, Angelica patiently answered my many questions and ensured all my concerns were addressed. Please give her warmest appreciation and kudos.

Angelica is a wonderful person who always goes the extra mile to support the residents of Rolling Hills Ranch! Our community is lucky to have her on our team! Thanks for all you do!

We have had nothing but trouble since we moved to this house in this HOA area with Prescott management. We are unable to ever get any help with our needs to make sure that the payment goes through. We keep receiving letters saying that we’re gonna go to collections we’re overdue. We’re incurring fees. It has been a terrible experience. I would not recommend them to anyone.

Carolina Bejarano at Windingwalk had been very helpful since the very first time I contacted the HOA office. She was able to resolved issues that I brought to her attention ever since we started residing in this neighborhood 2009. So to Carolina… keep up the good work. Hoping this current issue we have will be resolve as well. Thanks Merlita

Carolina Bejarano, Assistant Facility Director, has been extremely helpful in our getting settled into our new condo at Lake Park Villas! She helped us with hiring a plumber, and getting the grounds people to help with HOA repairs needed! Thank you, too, to the Manager Michael and Asst. Manager Victoria! CDR and Mrs.Rose Beyer

Joy, thank you very much for your help! To me, Joy, you are the face of The Prescott Companies! It’s been a very frustrating month trying to change and set up the HOA payment to the new management company—not a good first impression—I hope that it gets better!

Requested a parking permit, but now it's been 4-5 months since my first email asking about the parking permit, paid the fee already, but still no parking permit whatsoever. It cannot get better anytime soon. -------------- No one was in the office this week. No one answered emails or phone calls. The automatic message said they were helping lots and lots of customers, but I doubted it was the truth. We needed a parking pass and had been contacting them for a week. Even though we submitted the payment asap, no parking pass was provided. Need to walk for so long to get home after parking

Utter disappointment. When can I get my parking permit?? Evan and Raul said we can come to drop off the money on Dec 26th to purchase parking permit. We came and it is unbelievably comical to see everyone in the building receptionist scrambling around looking for Prescott management, which is non-exietent and they told me the entire Presscott team are probably out till new year. All on holidays with our high HOA fee and non-service. How can an entire HOA disappear for a week without a single personnel on call like that? Don't bother using the phone. It's just automate message no matter the tim…

Our manager is doing a great job! She is very kind, polite, knowledgeable, and responsive!

I've lived at Lake Park for over 16 years. NEVER had I had such a rapid response as I experienced this week when I called the Lake Park office to report a 'no water' issue. Tommy was amazing! I particularly appreciate his sense of immediacy. Thank you. Mark Christopher Unit 190