Sunrise Management- CA Reviews

Worst company ever, I’m not sure how they are still in business there’s a lot better management companies out there. Really hope any owners pull out from this company they’re the worst.

I’ve been trying to get my dads security deposit back after he passed away and though I’ve talked to one helpful person who apologized for the delay- I’m still waiting on the check. I’ve left several voicemails and emails with sunrise management and Casa La Mesa and I’ve yet to hear back. It’s really insensitive and frustrating.

I have rented from them At the same property for two different leases. The initial interaction with them during 2021 was OK great however upon the moving back to the building, it is clear that this management company has let this building run downhill yet still charging luxury prices. As a tenant I would avoid renting from them if possible unless you are expecting to be ignored, kept the dark about repairs the properties being sold and are OK for overpaying for zero service

I wish I could give 0 stars. This management company is unethical and does not care about the residents at the properties they manage, specifically The Park. The on site manager Anthony is rude, condescending, and purposely delays addressing the continual problems at the building. The “secured” parking has been unsecured for almost a month now. ANYONE can access the parking area since the electronic gate has been broken. Management has been claiming for weeks they were obtaining bids to get it fixed, yet refuse to discount the rent for the tenants affected. For a female tenant who lives …

U dont want to live here they lie so much and act like u work in the office with them to know what's going on in ur status. They will lie and say u owe 6 to 10 thousand dollars even if ots not true . They do so many attendance like this including me , they never spray for bugs we have mad roaches they dont care abt fixing shit at all . The maintenance is abitch he balms everything on u that u messed it up even if they gave u the unit all messed up after the flood u can tell they just fixed shit in a hurry. They think bc they put puzzle wood flooring they want ti charger 3, 000 for rent boy p…

Jon and Sarah are the worst example of property management I have ever experienced in 30 years on renting. They are dismissive and dishonest. Living in one of their managed buildings for over four years has destroyed my living experience for the entire duration of my tenancy. They are unhelpful, combative and insensitive to the renters lived experience. NEVER rent from a sunrise managed property that Jon and Sarah have anything to do with or you will be severely disappointed. I have had to get the city inspector involved for ANY and all maintenance requests. They will ignore you for weeks unt…

Shout out to Wendy and Jasmin, you were both so helpful in my move out process. The location i was in was not idea for a single mom. Aside from that, my time at the apartment was not bad. The app used to pay rent was easy to use and the price point is had was great for what I was getting. Would definitely rent from them again!

I have been renting an apartment under Sunrise Management for the past year and a half, and I am very satisfied with their service. They are consistently responsive to maintenance requests and promptly address any issues in the apartment. The maintenance team is knowledgeable and friendly, and communication has always been clear and effective. We have not experienced any issues so far, and Wendy is always attentive and proactive. Overall, we are very happy with Sunrise Management.

I have been renting an apartment under Sunrise Management for the past year and a half, and I am very satisfied with their service. They are consistently responsive to maintenance requests and promptly address any issues in the apartment. The maintenance team is knowledgeable and friendly, and communication has always been clear and effective. We have not experienced any issues so far, and the manager Wendy is always attentive and proactive. Overall, we are very happy with Sunrise Management.

My experience with the leasing process was great, easy tenant’s portal. Debbie was so nice and helpful through the whole process and very responsive. I had a tiny dripeage on the sink which was repaired within a week.

Sunrise property management has failed to hire a dedicated property manager for my building for over a year after they fired the last one for incompetence and just general lying. They sent a farewell email with these implications. Sunrise is your classic hard to reach property management company that just blames software/tenants/whatever for their constant mistakes. They have not improved in the last 3+ years I have used their services (not my choice, I just like my building's location and don't want to move). I have to constantly check in ensure that maintenance requests are being handled o…

I had some plumbing issues and my property manager Tiffany As soon as I called she took care of it for me .I quickly got a phonecall back from maintenance truthfully letting me know that the plumbers weren't available till 2 to 4 pm at 405 pm the plumbers called me and the issue was taken care of no later than 5pm. I want to thank sunrise mngmt property manager Tiffany and Preston the maintenance and Marco the plumber for their prompt response I'm siabled so this would of been a nightmare for me if they wouldn't of done their job promptly and professionaly. Thank you so much

This company just took over Elan Playa Mar in Encinitas and are already doing terrible. There's no work order system, no way to pay rent online, no one from the management team onsite, don't know where maintenance is. Seth Springman is disappointing and not responsive. This is a mice infested complex and to top it off they towed my car out of my spot I paid for and are going ghost to return it? This a cheap management company that is going to be terrible to work with I smell lawsuit.

Nick has been so instrumental in finding me a place to live that the not just meets but exceeded my expectations and came in on budget. He found me more than an apartment but a place I now call home. He makes himself available at all times and goes above and beyond what I expected in a property manager/finder to do. I would highly recommend him to everyone! He is kind, understanding, personable, friendly and professional making him a perfect match for helping me find my perfect new home. Thank you so much Nick for all of your hard work! I truly appreciate your help and trustworthyness and will…

Life happens and things break but Sunrise Mgmt is very responsive and client-centered. My on-site manager is helpful and kind and has become someone who I’d consider a friend.

Hello prospective tenants! Since I still have not heard anything back about my terrible experience at Surfcaster, Managed by Sunrise Management. I am choosing to write about my most recent horrid experience at Surfcaster. Yesterday, 12/11: I was verbally assaulted & Pushed by the Resident Manager, Lauren Blas, in the main hallway. This stemmed from me simply asking, “why is there a $400 charge on my Appfolio portal?”. Mind you, I’ve been living here for 6 months and I have not heard a thing from the management of this company. I have reached out hundreds of times, left voice mails, emails etc…

You can never get in touch with the management. NEVER!!!! I'm so glad I moved out but now I'm chasing them to get my deposit back. Don't even think about renting from this company, you'll regret as soon as you sign the lease.

Unprofessional property, no one respond to phone calls and emails and there is no supervisor to talk to.

Terrible Management. It is genuinely impossible to get in touch with them — the phone number only directs you to the sales team. Never returned my direct deposit.

Is the worst maintenance company

Truly have NOTHING good to say about Sunrise Management. Extremely unprofessional company that will treat you like crap, will flat out avoid communicating with tenants, not to mention making YOU seem like the problem when you come to them with questions or concerns. STAY AS FAR AWAY FROM SUNRISE AS POSSIBLE!

After I moved out they owed me $816 which was stated in the move out statement. I was sent that statement on June 3rd. I never received my check in the mail and when I called my apartment they had the wrong address, they corrected the address on August 1st and the accounting department emailed them claiming they sent out the check a little while after that. Still, I haven’t gotten my money back that I was overcharged throughout my lease. I have called them and I never have gotten a response. They are just a team of irresponsible, unprofessional, liars. And I would never recommend anyone to ren…

Unfortunately I wish this could be a more positive review but after a year and half of living here I can only say the communication and standards have gotten worse. I signed on to pay a relatively above average rent for what is supposed to be a new renovated and pristine location. The renovation are new yes, but also not complete. It feels like we live in a perpetual construction zone. So if you WFH, this place is not for you. Additionally the teams they hire to complete the jobs are disrespectful and rude. You pay for parking? good luck, using that spot when construction workers are around be…

Whatever you do never live at any properties managed by this company. Sunrise Management Company is unprofessional, unresponsive, and, in my experience, downright rude. I lived at the Seahorse Apartments on 3846 35th St. During my time here, I experienced two attempted break-ins. The first time, I called multiple times to alert management and no one returned my calls. The second time, I finally reached someone from their “customer experience” team. She was not only dismissive, but also refused to file a report with SDPD (despite SDPD telling me my management company was required to do so sinc…

Couldn’t answer 20+ calls, emails, voicemails, concerns, or texts, but certainly will add a pet deposit charge into your rent portal without speaking to you. Yeah, even if you don’t have a pet.

I have lived at The Park apartments for 4075 Park Blvd for 4.8 years and have been one of their loyal and model tenants paying our rent 100 percent on time and have seen many of my neighbors move out. I love that the floors and walls are made of concrete, making the place very quiet. Unfortunately there are way too many issues with the building. The elevators always break down, garage entrance and exit gate also has problems, pipes have leaked causing the water to be shut down. But the last straw has been this June 2025 going into July - there is no hot water. I contacted management more than …

Good luck getting ahold of anybody. Moved in and then was ghosted for 2 weeks without my necessary keys. Nobody answers the phone or is ever in the office to respond to questions.

Worst rental company in San Diego. Jerry Bice never responded to any of concerns and issues we had when we were living in garnet avenue. Place was falling apart so instead . We made claims that were ignored instead they decided to evict us based on false claims. Even during the eviction process Jerry Bice never gave his face . The real reason why they wanted to evict us was because they wanted to raise the apt by $900 more and legally they couldn’t do that since we had lived there for over 7 years. Would no recommend to rent of this company of shady owners .

You have a terrible tenant in the 445 w university apartments that is up and very loud all day long as well as very early in the morning and late at night. You have no number to call that is a working number!

Horrible company Moved us into a place with - mold in multiple rooms - broken washer - broken dryer - broken dishwasher - doors wouldn’t close - no screen on window - broken blinds Ignored maintenance requests and phone calls for months including complaints about mold and appliances not working (forced us to pay out of pocket for laundromat for months) Didn’t clean the place at all before we moved in Management is rude and will rarely get back to you They were so bad our property owner fired them and had to hire a new management company

Let me preface this with, Sunrise Management tried to bribe us with $50 to give them positive reviews.... here's an honest review instead I pay a very high rent for a small 1BR, and Sunrise Property Management consistently fails to provide even basic service. I’ve gone days without power in my kitchen and once had to miss work because I couldn’t bathe—maintenance requests are ignored or delayed. When they do building-wide maintenance, I’ve been forced out of my apartment for several days to a full week with little to no compensation—nowhere near enough to cover hotel stays or food while disp…

Whatever you do. Do not choose to live on one of their properties. This management company couldn’t care less about their tenants. They are rude and act as if you’re bothering them when you come to them with legitimate issues such as leaks, falling through the rotted wood on the balcony, broken laundry facilities, property managers throwing out people’s laundry, big things that should never happen. They act as if you are an idiot. Furthermore, they are impossible to get ahold of and when you do find a loop hole to leave some kind of message no one responds.

Estamos muy contentos con la administración de los departamentos, siempre están al tanto de la limpieza, cualquier problema lo solucionan y siempre están al tanto de todos los que vivimos aquí, sin duda nos sentimos muy cómodos y tranquilos en familia.

There is no way to get a hold of these people. Their portal on their website does not work. They do not answer their phones.

1 Star – Extremely Disappointed I wish I had looked up this property management company before moving in. They are consistently terrible and clearly only care about taking your money. I have an ESA pup, and despite the legal protections, I was still forced to pay a pet deposit AND monthly pet rent after already signing the lease. It's incredibly frustrating to feel like your rights don’t matter to them. While the apartment itself is beautiful, that's the only positive. The building is far from operational—issues with safety, maintenance, and general livability are constant. It's honestly jus…

The worst. Cockroaches, mold, etc. Maintenance is a joke. You can’t get ahold of anyone to save your life. They sent us to collections A YEAR AFTER WE MOVED OUT AND AFTER THEY GAVE OUR FULL DEPOSIT BACK. You can’t get in touch with anyone to dispute it. Literally can’t get anyone on the phone because everything goes to a call center. We still have no idea what the charge is actual for. Read the reviews. This is not the first time this has happened to someone. It’s a total joke of a company.

I get answers because I demand them, sometimes with ultimatums. But otherwise, for the most part, being nice doesn't work.

You can never get in touch with anyone regarding any issues. They also never get back to you and make multiple errors on the portal. If I could give zero stars I would because this is not the 1st time I try to fix their mistakes.

Honestly, I’m very surprised their rating is as high as it is at 2 stars. Extremely difficult to reach anyone like Ashli Finuoli about issues, they once left spare labeled keys to my unit outside for anyone to grab and they were stunned when I told them about it. I was at the Amberjack and honestly the fair rent price should be closer to 1600 per month. Be warned that in the summer there, the upper units will reach over 100 degrees very easily with no insulation overhead. Thermostat stopped reading past 99. Now, I’m still waiting for my security deposit after moving out over a month ago.

If I could give this place negative stars, I would. This place is FULL of dishonest people who will ghost you. It will require CONSISTENT follow-ups on your part, and it’ll feel like a part-time job just trying to stay on top of them. The quality of their properties—specifically the Pacific Beach homes on Turquoise St.—was terrible. The units were infested with cockroaches. Despite being a clean person, I would see large roaches at least once a month, and my bathroom was INFESTED with smaller ones. I constantly had to submit maintenance requests for pest control. They clearly know about this i…

Truly one of the worst conglomerate property management services. A lot of management services are a bit hard to get a hold of, but Sunrise Management is literally impossible to get on the phone. The property I was at had constantly overflowing trash, which Sunrise would text all tenants about incessantly to no results instead of scheduling more trash pickups or extra bins. Then of course they make up a lot of charges on move out to not give any of the security deposit back. I would avoid renting any property from them, even if the property itself seems great, most of their competitors aren't…

I rented an apartment at Las Palmas- Located in Talmadge. I lived there for 2 1/2 years. In February 2024, I experienced a gas leak in my apartment. The property management scheduled a vendor to assess the unit and wall heater. The vendor came out to fix the heater, and I returned home that evening. Upon returning, I noticed a hissing noise, but it was sporadic over several days. Living upstairs, I tend to keep my windows open because I enjoy fresh air. In hindsight, had I been someone who kept my windows closed, I could have easily died in my sleep from the gas leak. I lived in the apartme…

Do NOT rent from Sunrise Property Management! The red flags were glaring right from the start - when we moved in, there was no running hot water. We contacted them immediately, but they were unable to assist until three days after move-in day. That's right, we were left without any hot water for a total of four days. Dealing with them has been an absolute nightmare. Trying to get in touch with them is like pulling teeth - they simply ignore your emails, leaving you hanging with unresolved issues. I've reached out multiple times about securing the trash can, as homeless individuals and unauthor…

Wendy Crawford, our new property manager, is the best! She is professional, attentive, and goes above and beyond for everyone in our complex. In addition, she is very communicative which makes everything so much easier. We are grateful for her!

Don’t ever go through sunrise management if you see this while looking at property don’t even look any further. They are unprofessional and everyone that works for them is horrible they just want your money. Most of these places they own they leave in poor condition roaches, terrible tenants, don’t answer phones and pretty much does the bare minimum with everything so beware!!!!

Worst company ever. They never answer, I’m not sure how they’re in business as it is extremely difficult and rare to speak to someone who works here. They absolutely do not care or help the residents. This was one of the worst living experiences of my life and this company made it 100 times worse by not helping or answering. Our apartment manager charged us for damages we did not do and have all the proof us, once she got the proof she stopped contact entirely. I reached out to sunrise management but their services are not open to the public nor the residents. They are shady and will do whatev…

Sunrise management is only interested in filling apartments and collecting rent. They do not help or protect their residents even when their actions are the cause for hardship. My 91 yr old mother had to evacuate her apartment due to a plumbing mishap by a plumber hired by Sunrise that caused her entire apartment to be flooded. Sunrise has made promises of reimbursing her for food and personal property loss but after 6 weeks, she's not received any reimbursement. Worse, they insist she pay rent while she's been evacuated from the apartment. They say they care, but their actions fall way short…

Sunrise management doesn't know how to manage their properties, they don't answer phone calls they don't provide good on site managers all they know how to do is charge you that rent

I would give 0 if I could. Absolutely awful!!! I live in a roach infested building and they say they will charge me fees if I want to end my lease early. That is not legal. Btw- this is at 8914 Troy St in Spring Valley, CA. Don't ever move there and if you want to join me in suing them, please feel free to respond.

Extremely rude. Renter beware!

Awful. All levels of management are incompetent and, quite frankly, insidious in the way that they treat tenants.

I've been a resident for 3 years. Terrible maintenance response. Always unseen charges. If housing was more flexible I'd have moved.

Worst management ever. My money was stolen they did not give me any of my actual deposit or my pet deposit they charged me extra stuff that I was not notified of and they keep telling me I did not pay a deposit for my pet while they had cashed the check. Thieves the biggest thieves ever don’t ever rent by those lying thieves because they will not do your repairs or give ur money back and when you talk to them on the phone they will start yelling and hang up the phone because they have 0 customer service.

The worst apartment of all time absolutely atrocious and engage in predatory behavior. Charged 2 weeks rent extra for no reason even after moving out. They should be sued.

This is the WORST property management of all time. They never miss a chance to ding your account with random changers, but if you need to dispute a charge or talk with someone on the phone? Forget it. I literally called and emailed every single day for WEEKS with no response. Honestly, avoid them at all costs. It’s incredible that they are even still an operating business.

Hard to get back from management, phone not answered, emails not responded.