ACCU Inc. - Denver HOA Management Company Reviews

Since taking over management of the Starpoint Condominiums in thornton, ACCU has done an amazing job. They're on top of all issues, set expectations clearly and concisely and provide great customer service. My latest interaction was with Ashley, thank you Ashley!

As a homeowner and the HOA Board President of our community, I’ve had an excellent experience working with ACCU Inc. Their team is professional, responsive, and truly committed to supporting our association. Melissa, our Community Manager, has been outstanding—always proactive, knowledgeable, and incredibly helpful in guiding the board through decisions and ensuring our community runs smoothly. Ashley, who supports service requests, is equally fantastic. She is responsive, organized, and consistently follows through to make sure resident concerns are addressed quickly and effectively. ACCU I…

ACCU is great!! When we were looking for a new management company 3 years ago, we interviewed all the usual suspects. It is tough to trust any 1-star reviews you read online as they are usually written by lonely cat people (no offense to cats) or disgruntled chumps that are actually part of the problem in their communities, whereas our board was proactively looking to turn our property around. ACCU and especially Brittney were great in supporting us as we made the necessary vendor changes and tough decisions that any turnaround situation needs to make. We went from looking at imminent special …

I want to give a special thank you to Ashley Shaw. she is definitely a team player at this company. She is always responsive and has excellent communication skills. I just want your company to know that you a valuable asset Ashley and thank you for everything that you do.

I was charged $480 for a plumbing visit that lasted only a few minutes. While I understand that leaks must be investigated and addressed, my concern is how this matter was handled. The HOA claims multiple attempts were made to contact me regarding the issue, but I never received any of the communications they referenced. I checked both my email and the homeowner portal and could not locate the notices they claim were sent. Despite raising these concerns, the charge was upheld without any meaningful review. What is most disappointing is the lack of willingness to work toward a reasonable reso…

$350/month & can’t even get a trash bag for the potty station. What a joke.

Living in the Cherry Creek Village has been more frustrating than expected. Management under ACCU has been difficult to deal with. Communication is slow, issues take too long to resolve, and there’s very little accountability. Consistent issues with hot water with no updates on whether on not things have been restored. Maintenance delays and a lack of urgency when residents raise concerns make it hard to feel valued as a tenant. For the amount of money that people pay to live here the level of service does not match expectations. Both renters and owners deserve much better. Would not recomme…

I've lived in my condo for 10 years, and have gone through 3 or 4 management companies. None of them are very good per se, but ACCU is by far the worst. I have paid my dues every single month, never missed a payment, never been late. The Phifer family who owns ACCU should be ashamed. Karli Phifer pretends to care when issues arise, but when you reach out to her, she won't return phone calls or emails. The same goes for Tim Adkins. They simply don't care. I cannot WAIT to sell my condo, and never deal with these joke HOA companies ever again.

ACCU, Inc. is nothing short of a tyrant. For clarity, one star is one star too many. Stephanie Kolesar is terrible. Be careful. Forewarned is forearmed. I agree with the other reviews. No one ever returns a phone call or helps with an issue. Stephanie will email you standard responses devoid of emotion and without focus on resolution. ACCU is indeed focused on profit not people. They uploaded a bill for $2400 to our portal demanding payment within ten days for a water leak back in November. Everything had already been going through insurance. Our plumber's report shows the PSI coming in from t…

I have been trying to resolve an issue with ACCU HOA Management for weeks and have gotten nowhere. Despite numerous emails, I have received little to no meaningful response. When I call seeking information or assistance, Melissa, Yvonne, Daisy, and Anna consistently make the process more difficult than it needs to be instead of helping resolve the problem. I have made every effort to communicate and work through the issue, but the lack of responsiveness and poor customer service have been extremely frustrating. Rather than involving residents in decisions and addressing concerns professionall…