Associa Colorado Association Services Reviews

DO NOT HIRE THIS COMPANY. If I could give them negative stars I would. Wildly unprofessional and terrible customer service. They did a horrible job transitioning from our previous management company, throwing one of our vendors under the bus to try to cover up their own lack of work. They cancelled our annual meeting today 4 minutes prior to start time with no explanation. As a board member, it was shocking to witness their disregard for our homeowners, especially seniors. On two separate occasions we asked our manager, Leah White, how Associa would communicate with one of our 98-year-old resi…

What a negative experience I have had with Associa Colorado…I’ve experienced poor clear communication with our rep Leah White. We’ve never had the difficulties with other HOA managers.

I live at the Louisiana Purchase Condos in Denver. This community management company is even worse than the last one. They are in the business of stealing money from home owners. They neglect maintenance then hit home owners with exorbitant costs for special assessments. Now they are working with a predatory towing company to tow residents vehicles putting them even further financially behind. If I had the funds I would hire a lawyer to criminaly investigate this management company. Karen Culter is a horrible contact and will almost never respond to calls or emails. DO NOT USE THIS MANAGEMENT …

I have never seen a more incompetent property management company. If I could give 0 stars I would! They have dropped the ball on a plethora of items at our complex and do not take responsibility for their actions. They have a VERY high rate of turn over with their managers, so no one ever really knows what is going on. They mismanage money, contracts, vendor proposals, owner requests, yearly required city inspections and most importantly, they are HORRIBLE communicators. When one tries to reach the “higher ups” they are stone walled and can’t even talk to an upper manager. The whole company…

I own condo #401, 335 Detroit St, Denver. Account # is 177-0164. I have been trying to solve a billing issue (HOA overpayment) since last summer. Jennifer Gill, General Manager at the Lakewood Associa office, used her knowledge and energy to solve an issue I have been trying to resolve for over a year!

I am the President of a homeowners association and have recently been very impressed with the services we have received from Associa. Their team, especially our property manager Currie Turner, have been very responsive to our needs and they have done a great job soliciting estimates for work that we intend to do on our property. I really appreciate all their help with our budgeting process and their advice with complying with our local HOA laws.

We are very sad to see our HOA change companies. Associa was great. The portal was user friendly, Maria was quick and extremely helpful. Thank you for everything you did for us.

Deborah Johnson in the Fort Collins office has always been very pleasant and capable in helping me with any question or problem i have. It is rare to find someone with her level of excellent customer service!

This company has been really great for our HOA, including helping us to run efficient board meetings and paying attention even to small items like a piece siding popped out of place. The staff are friendly to work with.

There are few times in my life that I have been compelled to write a review on google but our atrocious experience with this company has compelled me to do so. Associa has done nothing but sow dissension in our neighborhood. We had one small infraction by not letting a committee know when we’re making changes to our property. The additions were perfectly in accordance with our guidelines, as later acknowledged by our HOA board. Regardless, we paid the fee for not getting pre-approval and brought our account up to date. Later, Associa came back to us citing more late fees for a fine already pai…

If I could give a lower rating I certainly would. I sold my home in May 2024 and was due a refund. I told them where to send the check after closing on my home in Five Parks. They told me getting a check would be a 12 week delivery timeframe. I followed up a month ago and they wanted my address again and said the refund was in the works . Today, almost 14 weeks later, I’m told the check went to the address of the home I sold and it will be another 6-8 weeks to get a check. Horrible service with incredulous staff. I never call and speak to the same people, especially in the office of the…

Collin Fowler from Associa is great to work with he shares his information, gives good direction, and follows up on repairs and projects. Thanks Mike Donohue Peakview Roofing

Ted Henley was a big help . Could not have submitted my application without his guidance

Very helpful when I had billing questions and also helped me get set up on autopay. Friendly, professional, and patient. Excellent customer service.

They are slow to respond (I've had them take over a year to fix the siding on my townhome. The turn over if managers is terrible. Their ineptitude when dealing with vendors causes cancellations or the work never being done. I've had an issue with a large wasp nest under a sidewalk. The wasps have stung people and pets, it took over three weeks for them to "submit" a work order. That should be an immediate response. DO NOT HOW THEM!

Been trying to reach the HOA for an issue with our home and cannot seem to get them to return a call or email and do their job even charging us almost $500 a month. This is getting really ridiculous.

The property is worse off , this is the worst association. They don't respond in a timely fashion. They overcharge property owners for their inept management of the property. If you want your hard earned money to pay for their lavish joys while you get NOTHING for your dues. Well then have at it. I hope this company gets removed from our property ASAP.

This is probably the worst company with whom we have dealt. The calls are answered in Indonesia you never get a call back from anybody. You report problems to report issues you ask for information and nobody ever gets back to you. I would steer clear of this company, their responsiveness, communication and concern is nonexistent.

Our condo building has a new community manager! 👏🏻 Jennifer Gill in Lakewood has jumped in fast and getting to know our Board of Directors and help off load projects we’ve been trying to manage on our own. 😱 So glad to have such an experienced and supportive manager for our building community. Thanks Jennifer!!

The HOA management is very professional and caring

I spent over an hour with Jennifer Gill as she walked me thru a whole bunch of processes. I am all things tech inept and she was great at holding my hand and not making feel like I was asking stupid questions even though I was. She is a true treat and great asset to the company. THANK YOU Jennifer

Ever since Associa took over our HOA it’s been nothing but issues. It’s rare to even be able to get ahold of them in the first place and they have no interest in actually resolving anything. Homeless people living in broken down vehicles, using community trash cans and green areas trashing the place? Associa couldn’t care less. That’s not even getting into the $100 fine I received for my daughter’s bike and a bench to sit and watch them play being in my driveway. Ridiculous. Can’t get ahold of them to dispute it of course.

They've allowed a homeless camp to pop up in our neighborhood and have done nothing! They just keep passing the buck because it doesn't directly effect them! But as a resident of the neighborhood they've allowed a homeless encampment to pop up in i so not recommend them in any way shape or form.

They've allowed homeless people to live in their car in our neighborhood for 9 months and won't do anything to help us

I'm new to the HOA world and Danielle has been wonderful. She has been quick to respond to my emails and has been very helpful.

The community manager, Debbie, with the East Village at Rigden Farm property management company, was very helpful in resolving my issue in a timely manner.

Danielle Batch from the Lakewood office has been wonderful! She is a true professional, extremely responsive and she took time out of her day to help get an issue with our ARC submission resolved quickly.

Michael brings me an excellent service for my request with a parking issue. Although I was angry with the situation, he keeps on calm, was polite, gentle and so responsive. At the end, I feel satisfied with his attention.

Ever since associa took over residents have to pay more money for a worse quality of life.

Awful. Refuse to follow up on issues. Been waiting over a month. Numerous contacts via phone and email. Blatantly refuse to communicate.

I have requested my statement 3 times by email, twice by phone. They are unable to get it to me as yes, I am current, just need it for a refi.

no one from this org will respond to my questions. To what state agency/network can i report this negligence? //

Jennifer was very helpful to me . I a ppreciate her pleasant demeanor and expertise in handling my concerns.

Siri Sellers was fantastic in helping me get settled and set up with my HOA. She was very responsive and explained the process to make sure I understood everything. I can't express enough how great she was to work with!

Absolutely one of the worst HOA management companies to exist. They almost ran my entire complex into the ground. Their lack of professionalism and complete lack of work ethic almost cost my complex their insurance. Years of unanswered emails, issues completely ignored. They broke their own contract with the complex. Our new management company is uncovering gross mismanagement from associa. Our bank accounts have been depleted and associa has no explanation. Theyre also trying to charge us for an additional month that they are no longer even managing us for. We will be speaking to lawyers and …

Danielle Batch help me tremendously after weeks of no one returning my calls , she was knowledgeable and very professional. I appreciate great help as it is rare nowadays ! She is a keeper !

Associa is horrific. Our boiler in our apartment complex has been out for over a month, with no end in sight. The communication from Associa is sparse and shady. A city inspector has been on this case and they have not been responding to his inquiries and multiple violations. Don’t know what they do with our money- but they certainly don’t use it to fix things

If I could, I would put zero star. Unprofessional and very hard to get clear answers from them in a timely manner. They use the HOA web portal to send messages or violations, but I was told by them that they do not monitor the responses from residents....Then, what's the point of them posting the messages or violations in that web portal. Just doesn't make sense.

This company is awful! I lived in a property that was managed by them for 4 years. In that time, I would have my water cut off every few months during the day with no warning because they were doing work. It took me 3 years to get them to add me to the email list, but they rarely use that and mostly seem to post on an internal system that you will not get access to if you are a renter. The emails I would send directly to our property manager, Elizabeth, went unanswered. If you can avoid having to deal with them, I would. They installed a new key-fob system a year before I moved out that went …

We have been in our home since 2020 and have had a new community manager annually. None have been helpful. For several years I battled getting a landscaping company our of our cul-de-sac because it was being illegally operated from our residential neighborhood (half a dozen trucks and trailers, employees parking on our streets, blocking residents driveways, etc.). Associa rep simply referred me to take up my concerns with the local zoning board, despite that clearly being a violation of our CRR. But no, I leave my trash can out for one night and I get a nasty email threatening to fine me $…

Don't ever go with Associa!!!!! I am the treasurer of an association and our financials are never on time, response from the entire management team is unresponsive. We've been through several community managers in a 6 month window(One we didn't even meet). We have 2 major project that haven't moved in months because of a lack of action from Associa and that is probably going to cost us another 70K in insurance premiums because we can't get a quote for an electrician to verify we don't have any aluminum wiring on any of the 110 lines. Stay clear of this company if you care about your a…

We are unable to reach anyone on the board of our HOA, nor with the Association. A plumbing job for nearly 10k has an unpaid invoice, and we are still owed 3k (as assured in writing by someone on the board). These folks are miss-managing funds, and there is some very shady stuff going on. I'd hope that our request for a call back is returned, before external parties get involved.

Terrible management company. I have had a request in for over a month to get our snow shovels and buckets of ice melt put out as we've already had 2 snow storms come through to get a response today with them closing my request and telling me what conditions are for snow removal. NOT EVEN CLOSE TO WHAT I ASKED. I've sent a request through the app. Ive called and left a message. I've called and spoke to someone. I've emailed in as well and through all this, and the people this request went through, they couldnt even address my actual concern. I PRAY we ditch this company ASAP.

I only leave bad reviews when they are deserved. I had to open multiple requests just to get one question answered so I can correctly resolve my front yard tree violation. This went on for three months… I would provide screenshots but it shows her face and I wouldn’t do that to another human because we are all only human. Beware Karen Culter is the worst and should simply answer questions when a home owners asks about the requirements. This is not a secret and these details should be explained when not understood. Especially when you are asking someone to do something. Questions are a part of …

Mickey, at the Iron Horse Gym in Palomino Park, does an excellent job. She is always friendly and keeps the gym clean an orderly in the morning. Thanks Mickey, from Tony.

Aaron Walker here at Palomino Park is quite responsive to residents' quanderies.

Stony Creek Terrace HOA is managed Shane Luke@ Associa Colorado. Shane is experienced, prepared, knowledgeable, excellent communicator presenter just to mention a few of the high qualities he brings to the table. Very refreshing and fortunate to have Shane as our property manager.

Maintenance has dropped off recently Slow service lately.

Thus far, getting approval for the removal of 2 small to medium sized Aspen's has been an Excedrin headache #246790876! What an over kill joke. Thank God for Ted. Without him I have no idea how I'd get thru this maze. For instance, I get an email that says tree removal has been approved and I can review approval letter on townsq.io. I go there and click on "read approval letter" and a document opens that says i can review letter on townsq.io. I'm not making this up. I call Ted and he has to email me the letter which is paragraphs long including line items about construction, etc. THE BIGGEST B…

Absolutely one of the most disrespectful and disorganized businesses I have ever worked with in any sector of business within my 40 years as an adult business person. This organization did not bill our association members for over a quarter of a year, then erroneously added multiple fees to accounts for late payments. Over the past six months, with multiple attempts at contact, receiving no responses and having multiple additional erroneous fees during a time period of attempting to correct the account balance and pay in full. Leah at this organization is reportedly a community manager. I have…

Completely incompetent HOA management company. Have been trying to get a laundry room key for 3 weeks and just get the same response saying they've contacted the person who has the keys. Have never received such horrible support from an HOA management company.

The biggest joke of an HOA management company I have ever encountered. Nobody in management does their job or communicates with residents whatsoever. After my neighbor started a fire 6 months ago that spread to my condo, we have been waiting for the HOA to make repairs. I have not been able to live in my condo now for 6 months. It has been like pulling teeth trying to get any information from the HOA. Most requests for information go ignored. Early on, they would not even share the asbestos results with me despite me owning the condo.they have taken over 6 months now and still have not started…

After submitting a maintenance request for a broken sprinkler head that is flooding our grass out front of our townhome. This is the response I received from Lean White, our Community Associate Manager, for Tri Point townhomes at Sterling Ranch. Where is our money being spent?

I have had numerous problems with this company. I'm convinced their goal is to fine the heck out of people and leave them with no recourse or an email address to handle problems. I have tried numerous times to leave a message with no call back.

Danielle was excellent. Stayed on top of things and kept the ball rolling.

Elizabeth always does a great job.

Borderline criminal. They charge absurd fees like 80 dollars for a certified letter, arbitrary fines for grass that isn't green while in a state that is in a drought. The actual services provided are like non-existent. The customer service will try to make you feel guilty that you are upset with their fines and fees. If you are going to buy a home that is managed by Associa or RealManage I would highly suggest reading the fine print closely or buying a house that is either unmanaged or in a different HOA. Last Week Tonight did a fairly recent episode about the criminal and predatory practices …

Danielle Batch has once again gone above and beyond in assisting me in a timely manner with a roofing/siding concern that is being resolved. THANKS

Horrible HOA. The communication between Associa and the residents is almost non-existent. It seems this is also the case for the communication between them and their vendors/contractors, so there is no follow through on planned projects. Update: SO much turnover as well. This company is awful. We are changing management companies.