Association & Community Management Reviews

This is the worst management company I’ve ever dealt with. Totally unresponsive to service requests. Open requests ignored for months, years and even decades. Hard to believe, but true. All requests well documented and reported to board members on calls. Hard to believe they keep renewing management contract with them, even after 20+ years of unacceptable performance. I would recommend anyone looking at a management company look elsewhere.

Diana and the team at ACM who manages our HOA are always prompt and kind and helpful. I have been working with them for over 10 years in my community and they are consistently great!

ACM has managed the HOA where I live for years. It looked like there was no HOA with unkempt yards and inconsistency from house to house. I joined the HOA board of directors and became aware of the problems. First, the manager doesn't know the answers she should, nor does she research the question to provide answers. They overcharged us on their fees 3 of the last 5 years. They provide incomplete financials - weeks late. They charged for a 2nd website they never kept updated. They charged incorrectly for boxes in storage that should not have been kept at all. They canceled our trash collection…

I rarely leave negative reviews, but I feel it’s important for prospective homeowners to understand our experience with this HOA management company. For more than three months, a piece of playground equipment in our community has remained broken and unusable. This is a community amenity that many families rely on, and it is disappointing to see a repair affecting children’s recreation and safety remain unresolved for such a long period of time. What is particularly frustrating is that HOA budget documents indicate funds are available, yet no money has been allocated toward addressing this is…

Hot water is still out. Also the fact I have to wait 14 years to rent out my home is RIDICULOUS. communication doesn’t exist at all with you folks and I’m tired of not being able to shower nor clean my home with out having hot water.

The only reason that this review has three stars, not five has nothing to do with Tristin Murphy. I think she is an incredible asset to Silver Valley’s HOA team. She does everything that she can to resolve situations and in a very professional manner. Tristin takes residence concerns, truly, seriously no matter if you are a renter or you own, and does her job seamlessly. My rating is based on the fact that I live in a community that believes no child should live here and to me that is not only cruel, but it sets my children up for getting in trouble for the smallest things plausible and not o…

Caley Rutz & Christian Kovac assisted me with a call concerning my being a new home owner & in need of HOA portal set up for payments, maintenance, mail box & pool keys etc. Both were extremely helpful, professional, understanding and friendly. A relieving nice start to my first interactions with my HOA. Thank you ladies! :)

This HOA is a joke. A package gets stolen, they respond with no empathy. We're told we couldn't park in their precious club parking spots that NO ONE EVER PARKS IN, and my husbands truck was broken into with ALL of his tools stolen including a $1000 packout system. There are no cameras where we are told to park. Why is there "security" here?! They don't care about the people who live at their properties. They care about the rules they enforce that no one actually living at their properties care about. They are on power trips. I will avoid ALL of their properties in the future.

I've been trying to get action on a maintenance issue for 10 months. Like others, I have been getting nowhere with this company. Diana... return your calls promptly like your voicemail- which I've heard numerous times over the past several months- claims you will do.

The Jasmine Condominium HOA has been beyond amazing to work with. Very communicative and responsive. I highly recommend the complex and their proactive HOA!

Very friendly and easy to work with.

Do not buy or stay at any place that has these guys managing the HOA. Please do your homework. It's your investment. It's equally as important as a home inspection. Edit-you may notice them trying to reach out on here to make it look they are trying to understand the issue but they are fully aware after demand letters were sent. Trust me, please do not buy or rent anything that this place manages. They will take your HOA fees and take complete advantage of you.