Avenue One Properties Reviews

The Avenue One people I interacted with were pleasant enough, but they did not do their job. I was the president of a small HOA. We went through several community managers in 2.5 years with them. At times, we couldn't get anyone to respond to emails or phone calls within a week. They didn't make sure we had proper insurance coverage. They didn't maintain or respond to work orders without a lot of prodding from the board. They rarely closed the work orders in the system, so it was difficult to tell what was outstanding. There were issues (maintenance, legal, and financial) left unaddressed for …

DO NOT BUY A PROPERTY THAT USES THIS MANAGEMENT COMPANY! They are money hungry and will not assist their HOA members with issues. I have had property damage done twice by the same landscaping company that they have hired (with photo & video evidence provided to them) and when addressed they pushed off the issue and referred me to the landscaping company itself for reimbursement with no success. After 6 months of trying to contact the landscaping company I brought it to Ave. One once again to be met with nothing but condescending and slow responses. You would think that they would want to make…

I am the HOA president of a small HOA and we have gone through at least 6 different managers in the year and a half we have been with Avenue One. The company has never had clear communication with our HOA and has left our emails un-responded several times. The only services that they have been able to follow through on are paying our bills, and charging HOA dues.

I have been pleasantly surprised with how great things have gone with the help of Avenue One Properties, with most thanks going to Denisha. After a rough few years with our former HOA management company, I was skeptical. But as soon as Denisha was assigned to us, her hard work, responsiveness and expertise have helped get our HOA into a much better place. I would highly recommend Ave One Properties for HOA management

It is a an unfortunately rare thing to find a great Property Management company, let alone one that specializes in HOA'S. As an owner in multiple HOA'S and as a business owner I cannot recommend Avenue 1 properties and Rhonda Clover highly enough. Rhonda level of detail and attention is nothing short of exemplary!

Had a wonderful experience with Avenue 1! Mandie K reached out to me with an issue that I was not aware of. I replied expecting a long, bureaucratic process with no end in sight. Mandie answered my resolution questions immediately and even took the time to call me to go through the steps. HOA associations considering Avenue 1: This company handles tenant issues quickly, informatively, and professionally. You can’t ask for more.

Rhonda is very quick to respond with the information I requested and was precise on what I needed.. Thanks Rhonda

Does anyone even consistently work here?? I’ve been trying to set my trash service up for a month now but the trash company is telling me they have been waiting and trying to get ahold of the HOA this entire time and for me to call here and get an account or customer number. Now that I have been trying to reach out I see why they have not been able to solve and get ahold of you guys. The first few times I called I got an answer but she was pretty rude even in our short interactions. She would then transfer me to the appropriate line each time and that person would NEVER answer. ALL the other d…

I’ve had maintenance issues occur in my building like hot air coming from the air conditioner for at least the last two summers. I’ve sent in multiple service requests and still the hot air continues to blow. I rarely receive communication back to me and if I do, it’s REALLY REALLY sloooooowwwww….

Lacks responsiveness. I’ve been waiting 2 weeks to have a simple question answered and their “support” people won’t respond.

Ever since we were assigned Denisha Jones to manage our property, she has been extremely helpful and responsive! She has handled issues in a very friendly and professional manner. And has exceeded our expectations! We are so happy to have her as our property manager. 😊

Always a great help and very professional!

Mandie has been very helpful, communicates in a timely manner and seems to have our best interest! Epic on Penn HOA

Mandie and Ave One are always professional. She is great to work with - responsive, efficient, competent. The Ave One team support has scaled well with our small community, using appropriate vendors and always within our budget.

I wanted to thank Blair for helping me today. She made it very easy for me to get my problem resolved. She was professional and eager to help.

I’ve happily done work with Avenue One for a while now Working with them is a pleasure and always made easy by Rhonda Clover.

Rhonda has always been very professional and responsive with all the various projects we have worked together on over the many years in the industry! Rhonda is one of the best!!

Love this team! Courtney and Denisha have been responsive, knowledgeable and kind.

Avenue One gets the job done! Our manager, Denisha has been doing a great job keeping on top of things.

Our experiences with Avenue One Properties, and particularly Rhonda Clover, have always been pleasant and professional. Our family understands the challenges working in property management and appreciate the Avenue One team's dedication to providing us answers and resolving any issues in a timely manner.

Many thanks to Rhonda Clover for working with our HOA so diligently to help get us transitioned over to Avenue One. She has been pivotal in getting our building functioning and working smoothly. Thanks again, Rhonda! :)

I want to commend Courtney C for their exceptional service and dedication. They consistently go above and beyond to address concerns promptly and professionally. Their attention to detail and willingness to ensure the community runs smoothly are truly appreciated. It’s refreshing to work with someone who is not only knowledgeable but also genuinely cares about the residents. Thank you for your hard work and commitment to making our neighborhood a better place!

Working with Ave One Properties has been good, and Diana has always been responsive and is very knowledgeable. Would not want to change companies.

Does anyone even work here? We’ve had 2 separate requests that need to be approved by the HOA before we can move on them in for over a month. We try to call at all hours of the day and can never get through to anyone. Left voicemails and no one ever calls back. We’re getting harassed by the contractors because apparently it’s rare that HOAs move this slow. Incredibly frustrating.

Rhonda Clover is an outstanding property manager who has been an incredible asset to our HOA board over the past year. Her professionalism is complemented by her friendly demeanor and exceptional communication skills, always making herself readily available to answer our questions. With a proactive approach, she consistently brings forward best practices and identifies potential gaps in our HOA policies, connecting us with the right experts to address them. Her remarkable attention to detail and high energy demonstrate a genuine passion for property management. Working with Rhonda has been an …

As is the sentiment with others, I would give negative stars if I could. Run, not a joke, run and don't buy a house within this HOA. I have not even moved in to my condo run by this HOA and I still have had the WORST experience with already. I've emailed and called several people for the answer to ONE question and I'm pretty sure no human exists in this organization. You will NEVER hear from anyone in this HOA no matter how hard you try. Get out of your contract and RUN. Horrific.

I have seen my HOA fees go from $125 in 2008 to now $405.00 why I do not have any idea. I am only living on a budget and $405.00 is a lot of money for me. I love my home at cornerstone in townhomes but for people who are seniors it hurts. I know I have lived there for awhile but sometimes I think HOA takes advantage of people taking out almost $5000.00 a year out of my social security and pension is a bit much.

So far so bad. They don’t answer the phone, they don’t respond to emails and they don’t return calls even if you leave a voicemail

Good luck ever getting a response from them. Phone calls, emails, messages on their homeowner portal all go unanswered.

I've had a terrible experience with Avenue One Properties. They lost my payment, charged me $200 in fees for their mistake, and ignored my multiple calls and messages. Secondly, I lost the key to my garage. I sent in a ticket, and they told me to reach out to Robyn. When I asked for her email or number, they just said to contact Robyn again without providing her contact details. It's almost comical at this point—three months later, and I still don't have a key. They also removed my condo stairs with only a two-day notice, forcing me to find a hotel at my own expense, costing me $400. They in…

I recently had an issue with with Avenue 1 properties. My building had a gutter draining issue due to a large tree on the property. The hoa hired someone to clean the gutters and the hired crew threw all the debris straight from the second floor roof line on to my out door deck area as well as my ac unit. It's been over two weeks now calling and arguing with them about who is going to clean out my ac unit. Avenue 1 properties thinks it's my responsibility to fix there mess and damage to my unit. I would encourage anyone who is purchasing a home that's managed by Avenue one properties to steer …

Do Not Use this Company! Our HOA signed a contract with them last year, they completed an overall beautification and we have not seen or heard from anyone since. After that they do not give use financials, have not paid any invoices, completed 0 snow removal during snow storms, did not turn on our water so our grass is dying and have not cut our grass. We have not had any required meeting per our agreement. Lastly, regardless of how many emails we send we cannot get a response. Our community has been using our own money to maintain our community.