Brightstar Management Group Reviews

My husband, Charles Strauch, called for assistance with an architectural application and Ms. Jane was very patient and kind with answering any and all questions my husband had during the application process. Thank you very much. It was much appreciated.

Adam and his team have done a lot to improve the community since they took over managing our HOA. I have always found them to be responsive and friendly. By far a much more pleasant experience compared to our previous management company. Would absolutely recommend, especially if you have had hands off managers and need someone who can get things back on track.

I really wish our HOA board would search for a new management company. Every time we call the person on the other end is rude and refuses to offer any help. They charge the homeowners to ask for permission to do landscaping, paint the house etc. when they are already paid via door fee they charge the community. You guys are literally paid to manage the property, stop charging us twice to perform task. Recently our trash pickup was missed by the trash company. This management company claims they notified waste connections, after two days I called waste connections have they had no record of bei…

Jane has always been helpful, courteous and prompt with answering calls and providing information and resolving issues. I appreciate her willingness to be available when needed.

Jane Pohlmann was the only person to help me. She was efficient, understood what my issue was and helped me. I had left 4 messages over 3 days for Katie Madrid and never even got a call back. Jane helped me & was awesome. Thank you Jane

Jane is so kind and responsive, especially sonce I have trouble communicating sometimes. She explained the status of my account, assisted in updating my personal information, and sent directions (through multiple avenues) as to ensure I understood the information. 🙏🙏

Literally can’t even help you with anything. Doesn’t communicate and has zero solutions for anything. Nickel and dimes you for EVERYTHING! Terrible

I received a hoa violation for "storing an item on my driveway." It was a shelf for a neighbor to pick up. The item was out there less than 24hours. I receive another email asking for "photo proof that it's gone and they'll see what they can do about closing the compliance."

Absolute joke of a management group. If you reach out to your property manager they never email back, anytime you call they’re always “out of the office,” “working from home,” “in a meeting.” I would get more accomplished talking to a wall than the people who run and work for this company. As long as they get their money they don’t care what conditions their residents are living in, including living with roaches, mice, bedbugs, constant flooding, trashed communities, maintenance teams that ride their golf cart all day pretending to be busy, and the list could go on.

Company does absolutely nothing for the community. Supposedly they take care of the exterior areas and lawn and landscaping. I haven’t had my tree trimmed once, Leaves stayed in my lawn for weeks, any time I try to contact them they bring me to another rep. Useless company that just forces you to pay them. Wish they didn’t have any power.

Brightstar has been hit or miss on problem solving. Working with HOAs is hard. These stars are for Jane P! She is kind, listened to my concerns and did everything she could to help.

We had some issues trying to get information but once Jane took over everything went very smoothly and all information we requested we promptly received from Jane. Thank you Jane for all of your help!

Dealing with HOAs and management companies can sometimes be stressful, but Jane at Brightstar handles all inquiries and applications with such a high level of professionalism and kindness and is an absolute pleasure to work with. As a newer resident trying to navigate community rules and requirements, Jane has become an invaluable and extremely knowledgeable resource- I am so thankful for her support and guidance and highly recommend she and Brightstar as the best possible ambassadors for associations.

Rjeyna was quick to assist and make the modifications to my account and was very pleasant to work with.

Matt Hall and Kat Leary have been very helpful in resolving my issue which I tried to call several times and emailed the previous management company about twice, to no avail. I am so glad Brightstar is now our management company.

Kat not only answers the phone when I call, but she listens respectfully and informs me of how to resolve my problems.

Jane was amazing! She quickly addressed my questions, provided solutions, and did so with a warm demeanor and humor. Not always easy to find great CS these days but Jane excelled.

Our HOA recently changed to Brightstar Management Group and thus far, they have been very welcoming and helpful and communicative.

Quick response to my service request

JANE WAS VERY PERSONABLE, PROFESSIONAL, AND HELPED ME RESOLVE THE PROBLEM WITH WASTE MNGMT. TRASH PICK UP IN MACARTHUR PARK, THANKS JANE!

This management company very strict, thinks they are the police. Bad communication with residents on what they are going to do within the community

Jane was awsome, handled our request in a very expedited manor and was very professional!

Jane Pohlman is the best. She responds understands and responds quickly to questions and requests and immediately contacts the people who need to be contacted to resolve or address any problems or requests. In my experience she goes above and beyond. Dealing with an HOA can be frustrating. Jane makes this easier than it might be. She's steady, clear and reassuring.

Many things wrong with this management company and our HOA association is the absolute worst. They can't figure out which management company to use. Brightstar had a guy for our property who was helping us quickly get things repaired when we moved in. Seems like the board and the management company didn't like that he was so on top of it so they let him go. As our fence was being prepared to be fixed. Fast forward about 6-8 months later, brightstar sent a different vendor to finally fix the fence, however they installed the fence wrong. The Gate now swings out and hits cars instead of swings …

Lali was stellar! She addressed and took care of my concerns in a genuine and professional manner.

Deb was very helpful!

I'm very impressed with Lali Robinson and Katie Madrid in their professional, timely and friendly response addressing my questions as a home owner.