CAP Management Reviews

As an owner in a high-rise condo in Lodo and a former construction manager with decades of experience from Boston to Washington DC working for property management companies I can report this is the worst management company I’ve ever encountered. There’s zero quality control over their employees. The communication from their management team. is seriously lacking. They were only in it for the monthly fee. They provide no additional support advice or assistance. They allow terrible workmanship to be done by vendors. Their fiduciary responsibilities are careless. I would be happy to share specifi…

I have owned a unit at Penn Square Condominiums for nearly 30 years. During that time, I have never experienced the level of conflict, confusion, and poor communication that I have encountered under CAP Management. My experience included disputes over access to association records, conflicting information from management and maintenance staff, refusal to provide information needed to coordinate repairs, and enforcement actions that appeared inconsistent and disproportionate to the circumstances. What concerned me most was the repeated inconsistency between what management communicated and wh…

I'm an owner of a condo managed by CAP. I called in for some help with their auto-payment system. Gwen was very helpful in getting me set up and communicating with their account dept.

I am an owner of a high-rise condo in the Capital Hill area of Denver. We recently hired CAP Management after several years of dealing with poor building management firms. I am pleased to say that CAP is already delivering on their promise to improve things here. In the short time they have been here, our new on-site manager, Jen Jones, has proven her commitment to leading a highly responsible and engaged staff. Our building engineer (John) and his assistant (Johnny) have had their hands full with the many plumbing and infrastructure issues that are common in an old building. To the residents’…

Recently purchased a condo at the Prado and have had a great experience with CAP so far, especially with the office manager, Joshua Walton. Thank you for all of your help Joshua!

CAP management has a team at our community that is excellent. Housekeeping, maintenance, concierge and office. Everyone is does their part and they do it well. As an owner we really appreciate the time and effort they put into doing their work. One of the best examples is Jacob Vaughn. Head of concierge and our goto for anything IT related. Professional and courteous. You can always count on Jacob, thank you.

Have lived at the Park Lane Condos for almost 10yrs. Under Cap Management we have the best staff ever. Concierge: Jacob Vaughn, Samuel Moreno, Ray Vaughn, Constance Jordan, Bri Lucero, Traci Willlburn, Taylor Speights. Maintenance: Max Tafoya, Jacob Herrera, Jacob Mitchell, Samori Greenidge & new membrer Mario Martinez. Housekeeping: Rachel Delgado, Noemi Vargas, Tatiana Raicheva. Management: Brittany Valenzuela & new GM Joseph Oates. Security: Corey Blanchard. Every staff member, long term or new, in every department, works to make living at the PL a pleasure. Many Thanks!!!

Thank you Samuel (at Cap Mgmt Park Lane) for staying efficient, polite and positive during this holiday season of package deliveries. From day one of our move into PL, you have been our font of information and guide for maneuvering living in a condo neighborhood.

Brittany Valenzuela is an outstanding manager for our building at the Park Lane. She is extremely responsive, professional and treats all residents fairly. Very happy with her new promotion!

Cap, and especially Gabrielle F., have been a tremendous help to our little HOA. I cannot recommend their services enough. Gabrielle especially was stellar in assisting our community's recent endeavors to be within energy compliance standards which saved us money BIG TIME and made the process smooth and easy. With how complicated adulting is, anything that makes our lives a little easier cannot be overlooked. Let this review be the push to try their services. Thank you for reading!

Gwen and Erica have been great helping us out with various issues with more than 60 years old Dahlia House building. We have made BIG progress fixing our building with their help.

Andy Nuanhngam has gone above and beyond his job, to assist and anticipate issues before they even occur. He is the best property manager I’ve experienced in my 27 years at the Ice House!

CAP Management is truly a cut above the rest. They are professional, personable, and enjoyable to work with. Their culture stands out in all the best ways. A big shoutout to Leif and his team: Gwen, Erica, Gabrielle, Wendy, Aaron, and Kim. They communicate clearly, solve problems quickly, and somehow make HOA tasks feel painless. If you want a team that gets things done the right way, CAP is the one. Highly recommend

CAP Management is truly the cream of the crop in Colorado. The people here are wonderful to work with and consistently operate with complete professionalism. They oversee a high-value portfolio and make everything incredibly easy, smooth, and efficient. If you’re looking for a management company that genuinely cares and delivers top-tier service, CAP Management is the one. Highly recommend.

Gwen Gehrke has been such a pleasure to work with! She’s attentive, helpful, and always willing to go the extra mile! Her communication is excellent and she consistently delivers a great experience.

CAP Management has been managing our HOA for the past 18 months. We recently had to hire a new General Manager. CAP did a great job of finding us a GM that has exceeded our expectations. I appreciate the thoughtfulness and attention that the people at CAP bring to our HOA. Even when there are problems, which are inevitable in any community, CAP has been quick to respond and has taken our concerns seriously and been responsive. We are getting many projects completed that have been lingering for years. CAP has done a great job of making that possible.

I’m not sure what I pay my HOA for. It’s a disaster. Months to get any work orders completed.

John has been taking care of our building for a while now and he has been nothing but amazing. He is extremely reliable and every time we have had any issues he always gets us taken care of! If you are looking for property management I would highly recommend his services!

I just wanted to thank Gwen for helping with my home repair project moving forward. She did an amazing job of facillitating the communications between the HOA, contractor and myself during the process. I couldn't have done it without her help. So thank you again, Gwen!

If you have to interact with Gwen, prepare yourself to have a zero star customer service interaction. She is short, unfriendly, unhelpful and quite honestly I'd have a more pleasant experience sitting in oncoming traffic than having to interact with her. CAP staff would really benefit in participating in a professional development course around service and hospitality.

I can’t say enough great things about Brittany Valenzuela, the Assistant General Manager at the Park Lane Condominiums. Brittany is professional, responsive, and genuinely cares about the residents and the community she helps manage. She consistently goes above and beyond to address concerns quickly, communicate clearly, and ensure everything runs smoothly. What really sets Brittany apart is her positive attitude and attention to detail - she makes even challenging situations feel manageable and ensures that each person and issue is handled with care. It’s clear she takes pride in her work an…

Sam Moreno is always willing to help any way he can! We are so lucky that he has been with the Park Lane so long! Always a smile to welcome you!

Sam Moreno is the best concierge. Jakob is great in the maintenance area. Housekeeper goes the extra mile.

Samual is always kind , courteous and genuinely caring for all residents here at park lane. Always smiling and addressing my needs and questions but I’ve observed he is that way with everyone!’ Great job and well done thanks!

Thanks Gwen you were super helpful. Great service!

Joshua has been more than pleasant in all our interactions, very efficient worker and fun to be around. Overall, working with CAP has been seamless!

CAP has been the best management company we have had, and a special call out for Joshua, very dependable manager

CAP has been the best management company we have had, and a special call out for Joshua, very dependable manager was very friendly and awesome to work with!

Joshua is a fantastic manager, kudos to him and whole CAP team.

Gabrielle was super helpful with our energy audit which is mandated by the state. Could not have imagined handling that on our own. She made quick work of a complicated scenario. It was a huge help to the condo complex.

I live at the Prado Condominiums and I would like to applaud manager from CAP management, Joshua Walton for his contribution to Prado. We really enjoy living here.

Thank you Rey V for being such a considerate, kind, and hard-working CAP management asset at the Park Lane! Rey is always willing to go the extra mile to make each resident feel comfortable, safe, and appreciated:)

Review for Joshua Walton, PRADO property manager. Josh does an excellent job for our community. He is dependable and always looking for ways to improve the living experience at the PRADO. He continues to work on improving the Board's usage of the CINC platform. We are very happy with his interaction with the Board and owners.

I’m a renter at park Washington and I got the chance to speak with Joshua walton this morning and he was so attentive and helpful, been a great manager for us all year!

I would love to share my praises for Constance, Ray, Jacob, Samuel, Tracy and Bree for the job they do and how helpful and welcoming they have been for me since I moved here in July . They have all been kind, immensely helpful and always check on my mom’s well being . Going through a divorce , They have all made my transition here better than I could imagine

Joshua is my favorite manager we’ve had here at the Prado, you can tell he really cares about what he does!

Me and my husband have 2 units at Vantage Pointe Lofts and we just had the most positive conversation with Joshua. He is so personable and a very thorough manager. Thanks again to Joshua and the CAP team!

Great team. Welcoming, approachable, helpful and efficient. Special mention to the 2 front desk, Rey Vaughn and Jacob Vaughn

Josh has been a great addition to the building and his management skills and communication with everyone has been amazing. Thank you!

Living at Park Lane has been wonderful, largely due to our amazing concierge desk staff. Sam has been especially kind and helpful, and he always brightens my day!

This has been our first full year as residents of the Park Lane. It has also been a personally challenging year for both my husband and I. I wanted to take a minute to give 5 star reviews to 3 hard working employees that have made a difference for us: Jacob Vaughn - I have seen Jacob go out and shovel the snow, wipe spills from the floor and respond to request with a positive attitude. Samuel Moreno - consistently offers assistance to us knowing our situation and has been so concerned and thoughtful besides being conscientious in his duties. Rey Vaughn - such a kind and caring woman with an ab…

Jacob Vaughn is one of our most valued employees at the Park Lane Condominiums. He has assisted our book group on numerous occasions with technical support and is very knowledgeable in that area. But he is much more. His willingness and eagerness to learn more about systems and operations in the buildings has benefited the entire community and it is widely known that if you have a question or concern about something, Jacob is one of the first people you go to. That’s what got him a promotion to a position of more responsibility on the concierge team. He has always treated us as though our conc…

Samuel is such a delight! He is “Mr. Park Lane” and always greets you with a smile and helping hand; he is such a great first impression of the Park Lane community. He brightens our day and is dedicated to his work.

Sam Moreno We met Sam when we came with our realtor 8 years ago. Sam was the first person we met. He made us feel so welcome and at home, I am sure he effected our decision to buy a unit that day. Over this past 8 years, he has been a steadfast support, always professional, always going the extra step, and has been part of a concierge team that has given us freedom and safety. We appreciated him immensely!

All of the staff at Park Lane are helpful, friendly and extremely competent. The concierge desk people, especially Samuel, are so welcoming and hard working. The maintenance staff is top notch. The management staff are knowledgable and always accommodating, especially Brittany. They all certainly add to the benefits of living here. This is not to leave out everyone else! All the concierge staff and maintence staff are top rate in my opinion!

Sam Merino is a fabulous long term concierge who works at Cap Management's Park Lane Condos in Denver. He knows everyone who lives in our 340 condos by name, has a nice comment every time we pass in the lobby and offers whatever help we might need. And he is a fluent Spanish speaker so can communicate with visitors and workers that come here for projects. Thank you Sam!!!

I just wanted to take a moment to give the ultimate thanks to Brittany Valenzula and Samuel Moreno at the Park Lane. My mom recently passed away and these two amazing people helped make this sad time more bearable. Brittany worked with us on setting up the party room and Samuel has always been a bright beacon when coming to the building. Thanks to both of them for their amazing comfort at a difficult time.

Jacob V is a rock star! He’s always willing to help me with my “projects” from printing to setting up the Party Room and it’s AV to a warm welcoming smile! He makes my life better!

Sam is absolutely the BEST Concierge and person we could ever meet. He is always a pleasure to see and so very helpful. Sam, thank you for all you do. Dave and Cyndie Breuker

Samuel Moreno is the first face you see when you come in the front door of the Park Lane. He is class personified. Sam makes every person he meets feel important and seen. Sam is kind and patient to my neighbors who are elders and need assistance with things that are not part of his job. Sam is professional with all venders, tradesmen and delivery people who come to the door. The park lane is lucky to have Sam. He goes out of his way every day to make sure the Park Lane is a wonderful and safe place to live.

Samuel Moreno, a concierge at Parklane condominiums is absolutely the best!! We have lived here for three years, and Samuel has always been extremely knowledgeable and helpful. I always look forward to seeing him at our front desk and sometimes have a short chat. We are very lucky to have Samuel and hope he know how very appreciated he is !

I live in the Park Lane, and would like to recognize two members of our outstanding CAP Management staff. Noemi tirelessly handles the unending housekeeping duties superbly, and always "lights up the room" with the sweetest character and greeting every time our paths criss-cross. Samori carries out his duties as our buildings porter with great care and always with a welcoming and consistently positive attitude. Thanks Noemi and Samori for your dedicated service...you are greatly appreciated!

I live in a building in Denver under Cap Management and their employees, Jacob Vaughn went above and beyond in dealing with a medical emergency of one of the tenants. He handled it effectively and professionally. Kudos to Jacob.

Joshua has been so helpful, me and my wife have a unit at Laredo landing and we have been trying to get roofs redone for months. He came in and got it done fast and smooth, whole community took one week and the roofs look amazing !!

Gwen has been amazing. She has been very responsive and gave good advice with some issues I had. She is very knowledgeable and is very helpful. I appreciate having someone to reach out to and will respond pretty quickly.

I talked to Gwen, she answered all my questions in a professional, friendly manner and followed up on our conversation immediately. The 5 stars are for her excellent service!

Erica Pascual has been the most communitive and helpful community manager that I have worked with! In the past, it would sometimes take weeks to months to get responses to important questions, so her timeliness has be a positive change to past experiences! She has answered many questions quickly and clearly to help ease my mind. Thank you for your diligence and for prioritizing the community members' needs!

Joshua is FABULOUS! I’ve been at the Prado for two years and he’s the best manager we’ve had. Very excited about the newsletter.

Josh has done a great job managing the park Washington since taking over as our PM

This review is specific to our property manager Josh Walton. Josh is highly responsive, proactive, respectful, and clearly dedicated to providing community service and guidance. He is reliably available and takes care to communicate with the community concisely and appropriately. Thank you Josh for all you do.

Joshua Walton has been a great manager at the Prado. He brings new fresh energy and new ideas on how to help the community thrive. I appreciate his calm approach and hard work to help get our building back on track.

Our condo (Prado) is managed by Joshua - he is just awesome!

Josh is a great communicator, reliable and responsive.

I was updating bank account information with Cap Management. Gwen came to the rescue, and after one brief phone call to verify, she was able to change the information in her system — lickety-split! Thank you for working with me, Gwen! It was a pleasure. If I ever need to work with Cap Management again, I prefer it to be with you!

before, our buildings management felt inaccessible and anything but easy to communicate with. but now with Josh, the girls and i, at the salon connected to the prado, know we’re taken care of and feel like our concerns (if any) are addressed in a timely manner and are met with an eagerness to manage any issue we may be having. we are grateful for Josh and his attentiveness!

Josh, our building manager, has been absolutely fantastic. Very detailed and knowledgeable about many HOA things!

Currently a renter at Vantage Points Lofts. Had a great phone call with Joshua Walton. Very respectful and very compassionate. Picked up the phone right away. Valued my presence in living here.

Thank you Gwen for the great service.

Andy Nuanhngam has been a terrific manager for our community. He is prompt, communicates well, and executes on complex projects. We are lucky to have him.

I had the opportunity to work with Erica Pascual regarding one of the properties she manages. She answered her phone the first time I called. Was very pleasant and knowledgeable and answered all of my questions. She took as much time with me as I needed. The kind of service I received from Erica should be the standard for all managements companies to patterned their customer service after. Thank you Erica.

Kent McFadden has gone the extra mile assisting me in responding to FHA's changing demands in applying for Single Unit Approval for a reverse mortgage on my condo in a building managed by CAP. He is as personable as he is prompt and efficient.

Erica has been fantastic to work with! She’s responsive and engaged and that’s very appreciated.

Been working with Gwen! She's been very helpful getting my team set up with account access to submit a work order the the HOA on behalf of our residents. Really appreciate how sweet she is to talk to, how professional, and how fast she's been able to help!