Cardinal Group Companies Reviews

I would give zero stars if I could. We moved out of our property on 6/30. The property stated it was black out date and that’s why we were charged excess fees that they would refund. I had to contact the property every day for 2 weeks. They only refunded $66 of the $76 the over charged us. I contacted cardinal since they own the property. Cardinal continuously refers to the property refunding us $66 so the balance we owe is now accurate. I have attached multiple times the actual fees owed. At this point I have not only made a complaint with the TX attorney general office but also BBB. We are g…

This review is solely based on my experience with Morgan Clark in Chattanooga. She was very responsive and willing to see out answers when my daughter had HVAC issues and we requested allowance. She was able to get us answers on SimpleBills and completed our walkthrough when we moved out early ensuring our deposit. Unfortunately, the rest of my daughter's experience with the property and corporate was embarrassing. I appreciate Morgan admitting their mistakes and making things right within her control.

I been calling and leaving messages for an urgent matter. No one has even responded!!!!

In regards to my earlier review: The cardinal Group team has reached out in a REPLY to my review. No attempt of contact from their management team has been made in over a week. I am not surprised since this has been a constant theme in my time living there. If you take the time to look at other reviews the same thing that has happened to me has happened to others.

This is the absolute worst property management group. I have sent several emails regarding ongoing issues and have not gotten satisfactory responses from my community. Feel free to search my name and I'm sure there are emails from me rotting away in some inbox. What a nightmare.

I have been trying to receive reimbursement for two suits that I had to get dry cleaned after they were damaged by contractors at the Millennium Norman Student Apartment location. The Cardinal Groups Policy is to have you claim an online gift card, pay a fee to have it mailed to your house and then PAY another fee to use the card to do a money order for physical cash rather than give a check. When I asked if this option was possible the Site Manager told me that was not an option and gift cards were the only way. However, after three weeks of fighting for a check, since I would have lost mone…

I’ve lived in a Cardinal Group Management property for less than three weeks, and the experience has been extremely disappointing. To be fair, the on-site maintenance team has been responsive and helpful. They acted quickly when I reported issues and have done what they can with the resources available. However, everything beyond that has been a completely different story. In under three weeks, I’ve already had to submit four maintenance requests in what is supposed to be a brand-new, never-before-lived-in unit. This has included replacing a water filter, replacing the breaker box, and most…

Be cautious living in any apartments this group manages. I’ve been waiting for almost a year to get my security deposit back. No communication from any of them or their rude workers at the actual apartment complex’s. Sadly will be needing a lawyer over something so simple.

Do not rent from this company. We had a terrible experience during their ownership of our apartment. They hired a company to do boiler work inside every unit on the first floor, tore up our floors, walls and vanity area. Our (plus our neighbors) personal items and were damaged. Bedrooms were accessed without permission. Mind you they thought putting everyone in a hotel across town and changing the locks of our apartments was acceptable. Upon returning to our unit, it was covered in construction dust and dirt. The heat still wasnt on/working when we were approved to go home and our floors and e…

My son lives at a Cardinal Group property in Bozeman, Montana. I have contacted their ai chat-bot named "Hunter" for resolution about charges not disclosed. When that did not provide a solution, I googled the management company and found the representatives that are in charge of my son's property. Finally, a human named Haylee responded, but has failed to reverse charges that were never disclosed in the lease agreement nor in the addendums we signed. I have asked for the removal of fees or proof of disclosure of fees, but have yet to receive either MONTHS after asking. My son's account shows i…

I am writing this review in hopes of finally reaching a resolution with Cardinal Group Management. Due to my UCF program being relocated, I am facing an unforeseen 75-mile relocation. Despite this, management has been completely uncooperative. My parents and I have made numerous attempts to contact the office, but we never receive a call back. I have tried working with both the leasing and property managers to discuss a lease buyout or a transfer, but I’ve been brushed off and told to find someone to take over the room or pay the remaining of my lease. As a student, you cannot always predict …

I had an extremely frustrating experience dealing with Kimberly Morse and her team. Communication was consistently poor, responses were slow or nonexistent, and there was very little sense of urgency or accountability. As a tenant who paid on time and followed all procedures, I expected basic professionalism and follow-through, especially on important matters. Unfortunately, it felt like tenant concerns were not a priority, and issues required repeated follow-ups to get even minimal attention. Overall, the lack of responsiveness and care made the experience unnecessarily stressful. I would no…

I've read the less-than-favorable reviews for the Cardinal Group and their associated properties, but today, I saw a leader remedy a move-out issue within 10 minutes of being alerted. The response and reconciliation solved a local dispute within moments and exceeded my expectation. This type of leadership and customer service has been in decline over the past several years, but the Cardinal Group clearly demonstrated that its committed to their customers/residents. I believe all residents and potential residents will see a dedication to responsive service and remedies to issues or concerns.

I am a current resident at Parkway Palace Apartments managed by Cardinal Group and I no longer feel safe here. When I moved in, I was told there would be no male occupant, no dog, and no smoking in the unit. Instead, my roommates and I have been forced to deal with: • An unauthorized male occupant (Zae) and an unauthorized dog. • Constant marijuana/THCa smoking inside the apartment, spreading through vents into bedrooms. • Late-night disturbances with yelling and disruptive behavior. • Even arrests of my roommates, who returned and continued violating the lease. My roommates and I — along w…

I would love if someone from corporate could reach out to me about their property Atlas Athens. We have not been receiving access codes to the package room, we have been consistently overcharged for utilities, the elevator is constantly not working, and we were sent the incorrect renewal rates.

Students need to come together and sue this company!! Cardinal Group is being investigated for illegally inflating students rent. The conditions students live in are unsafe and deplorable. They prey on a vulnerable population. My grand daughter lived at Verve Boise in Idaho. Her apartment smelled constantly of sewage. There was always screaming and fighting with all the drunk kids living there. Holes punched everywhere in the building from the fighting. Pool is green! Students can get sick. Onsite management could care less. Managers are a bunch of kids hanging out at the office. We are not …

I was charged 600 dollars for carpet damage present and documented at my move in. It has been 2 weeks, and I still can’t get in touch with anyone to resolve this, which is preventing me from being able to secure new housing. I am supposed to move for my job, and because of this, my apartment applications are not being considered until the account is closed, and no one at the company can tell me when to expect a resolution. I would not recommend renting from property managed by this company. They are extremely unresponsive and unprofessional, especially when it comes to something as serious as …

After my apartment complex was sold to Cardinal Group, EVERYONE from the complex was either fired or they quit, NO ONE has been hired in the last 2 weeks to take over or help the residents. I called 3 different phone numbers 2 of which I received their AI "Hunter". One time "Hunter" was supposed to transfer me to the emergency maintenance because part of my ceiling came down in my bathroom from my upstairs neighbors, and the AI hung up on me and did not transfer me. Then I called again trying to get a person from another property that's been kind of taking over the duties (rather poorly), and …

Amanda Rojas is STELLAR. She was professional, empathetic, and her customer service skills should be taught all over AMERICA! Amanda was thorough in answering all of my questions and gave me the extra attention I needed to make my decision in signing my lease. Its employees like her that make businesses last for centuries. She is a gem and a breath of fresh air, 20/10 HIGHLY RECOMMEND!!!

Don’t live in their property unless you want to be charged for any and everything when moving out. Additionally, if you try to dispute the charges, they’ll never contact you back on whether or not they confirmed or denied the dispute, but sure will make sure the charges are still on your account. Worst communication and customer service I’ve ever encountered. Don’t even try calling if you want information or a dispute resolved.

I would give negative stars if I could. STAY AWAY FROM ANY PROPERTY THIS COMPANY MANAGES. Zero customer service, the only response you will get is if they need money, and it will be an AI robot email. Literally impossible to get in touch with anyone live. Their property maintenance equates to nothing, and their rent is ridiculous with lease terms that translate to fraud. I recommend documenting any interaction you have with these people for future legal use. Anyone who works for this company should be ashamed of themselves for how they take advantage of people.

I had no heat for over a year with snow piled up outside there was no management on-site the security gates were broken on the parking lot and the entrance to the courtyard with access to the public. After many attempts at trying to reach someone for heat over 10 times I couldn't take it another day I packed and moved out almost 6 months ago. Today a got an email from an app? That says I owe them over 8000 $ What a joke! Zero maintenance unless it was to get the apartment ready for next sucker. I will go to court and fight

THE WORST EXPERIENCE EVER!!! I was at Seminole Landings Apartments, Panama City, Florida. I was unable to move in because the place was infested with roaches after I already paid the 1st months rent and deposit back in January. It is the middle of March and I still haven’t received my refund they have been promising. The staff don’t seem to care about you or your schooling. All they had to do was update my address and they didn’t do it on 3 separate occasions. I can’t get through to anyone corporate wise to make a private complaint so maybe they will see this. Should have just hired a lawyer f…

HORRIBLE! THEY DONT EVER ANSWER THE PHONE! the management is just as bad as the student apartment managers! this is absolutely ridiculous.

Can't ever get ahold of them. Won't allow you into the building if you have an appointment

I am no longer being evicted. (The situation below was resolved) This is an update to my previous review. I can now confidently say they are hiding behind the middle managers of this company in order to be able to do whatever the hell they want to their residents. I came down here today to make a formal complaint to the owner of the company about discriminatory practices that we're about to be enacted in evicting me. I have ADHD, dyslexia and autism and have been struggling to find support the past couple of years. In order to get the support, I learned that I needed to succeed in America. So …

This company needs to do better for college students why would you let us suffer like this raise our rates sometimes you don’t want to work with us on rent but have no grown adults working behind the desk yesterday they gave me a notice when I already reach out to someone about paying rent every hall you go on something is broken there’s leaks in the building I’m just carious as a college student where is my money going along with the late fees I feel as though corporate needs to evaluate there properties also I don’t feel safe how do ask for a roommate match and get paired with completely op…

I have had no water for 4 days as of writing this, had lost internet for 2 days during finals week, had roaches in a clean apartment, and there have been countless break-ins to vehicles in parking that have, to my knowledge, been unadressed by the property I am staying in (Millennium Norman). Additionally, there has been extraordinarily lackluster communication on the apartments behalf, and the situation as a whole has been so mismanaged that I have been reached out to by my school's Student Legal Services to resolve it. If you value yourself as a student, or you as a parent value the wellbein…

Received an invoice about me owing them money one full year after living at one of their properties but the invoice doesn’t specify why or for what the money is owed. Horrible property management too, nothing works and nothing ever gets fixed here.

Company does not do anything to address concerns residents have. From what it seems this is every property this company owns.

Do not rent from anywhere this company manages. I have experienced the worst customer service I dare say I have every received. This company will do the absolute bare minimum with any "repair" that is done. My daughter has been living in a complete mess after her apartment was flooded and again, the bare minimum was done for them to stay barely within in the confines of the law but in doing so compromising the safety and comfort of their residents. All they care about is leasing numbers and their bottom line. Her apartment is not habitable by any stretch of the imagination but yet their "e…

I moved out of their complex in July 2024 and received a statement on August 26th saying I had a check for my security deposit coming to me. That never came, and now the complex is owned by new management. That management gave me the number and email to reach out, however, they never answer the phone, and will not respond to my emails. All I want is my money, and to never have to deal with Cardinal Group again. Updating the review, as the automated comment to send an email is unacceptable. I have sent an email, I have sent 2. I have called and left 3 voicemails.

I keep receiving txt messages and emails saying that I owe money to this company when I haven't lived at one of their properties in almost 2 years. Even so the maintenance at the property I lived at was garbage. When I was having life threatening reactions due to their negligence they were completely radio silent. When one of the roommates threatened my life and safety in my apartment they refused to end my lease early or let me move apartment. They also changed everything last minute about my lease and wouldn't answer any of my emails when I had questions about it.

I call and call the number that they have here and they don't answer the email is totally useless, they are a disaster

My son lived at Auraria Student Lofts. He is owed almost $700 and I have this as proof on the move out form. My son was being charged extra each month and they acknowledged they did this, which is why he is being reimbursed. I emailed inquiring about the money because we were told we would get a check in 2 weeks and it has been 2 months. We confirmed his new address and everything. I spoke to Mark McGuinness and Kathy Nelson twice. I emailed a week later to find out when he is getitng his check, and provided the move out form again. They will no longer respond to me. I have emailed them 4 time…

Do not move to any properties managed but this horrible company! They will take every penny of your deposit! They will make up charges and charge you for normal wear and tear! It’s truly disgusting of them taking a 4k deposit! For deep cleaning and normal wear and tear.

It is very difficult to reach anyone at this company. I was incorrectly charged ~$475 and tried to dispute it through the process that was given to me. I didn’t hear back for a few weeks about it and it took reaching out many times over the course of a few weeks to get a response. It feels a lot like a very poor management company.

Absolute horrible experience. I was not able to tour the apartment until I applied and left a $300 deposit. It’s been 3 weeks and have yet to heard from anyone there. They were rude and no one ever answers the phone. I’ve never felt so frustrated and unheard. DO NOT APPLY AY FLIGHTS AT LOWRY !

Lived in a community that this company owns. Dealing with this company is by far the worst experience with property management that I've had in years. The 1.9 star rating at this time makes a lot of sense

This company does any thing but address an issue, I've tried calling around 6 times over the last month and a half and have left a message each time, never receiving a call back. They make it nearly impossible to get help. I stay at the Flats at Norman in Oklahoma, the manager consistently lies to tenants and has even lied to my roomate about myself. She has abused her power and does a poor job managing the apartments. Breaking state law, entering the premises before providing a 24 hour notice. She makes it seem she is above state and even federal law. Honestly, my review could last pages, but…

Apartment complex I was living in went downhill after they took over. Rent went up and management was unresponsive. Got charged for trash in my room after move-out that was NOT mine.

Don’t live at an apartment managed by them. As soon as they took over they decreased our water pressure, installed internet that hasn’t worked for months, AC is worse, and will not give out enough parking passes for residents and just tow you. Save yourself the pain and go somewhere else

Do not subject your kids to life in one of their apartment buildings. Fire alarms are pulled in the middle of the night throughout the semester and the management team does little to nothing to address the issue. My daughters car was also broken into in their garage and they have not returned any phone calls regarding this issue to date because they are to busy. The car had its window smashed, damage to the door and roof and is no longer drivable due to damage to the steering column. Apparently this does not warrant a return call from the property manager. Before signing a lease I recommend lo…

I have been lived at The Rev Northgate Student Living owned by the Cardinal Group for a year now, and while the amenities are initially impressive, the reality of living here has been deeply disappointing. Here are the main issues I've encountered: 1. **Limited Access to Amenities**: Despite having nice amenities, the pool and sky deck close at 11 PM, even on weekends. Additionally, the pool has been intermittently closed for weeks, including one instance where it was closed for an entire month. 2. **Maintenance and Construction Issues**: There have been numerous maintenance problems due to po…

This has got to be the WORST rental company! They don't fix anything. I put in maintenance requests and they are ignored or marked as completed without actually being completed. They have bad ratings everywhere! The staff mocks tenants, ignores them, lies to them. The laundry room has been inoperable since January 2024. I haven't had heat since I lived here. The plumbing has been messed up since I have lived here. And.... here's the kicker, they r over charging me $216 every month in rent bc they r saying I have a renovated unit that I do not have. They just ignore me probably waiting for me t…

Delayed Security Deposit Return, Unjustified Admin Fee, Lack of Communication, and Locked Out of Resident Portal at Red Table Apartments in Gypsum" It’s been 30 days since we moved out, and we’re still waiting for our security deposit to be returned. On top of that, we were charged an additional admin fee that wasn’t mentioned before, even though we’ve already moved out. The property manager’s communication has been non-existent despite our multiple attempts to reach out. We’re also locked out of the resident portal, preventing us from accessing important information or contacting management. …

Could we get either our front door main entrance fixed or the back side elevator working? Getting harder and harder to access the place I pay thousands to live. It’s not like it’s been a couple days it’s been weeks now

This was the worst experience I have ever had renting the midtown group before was the best group I have ever had and cardinal bought them out. And it turned into the worst renting experience ever.

The culture of this company is incredible and totally looks out for the properties they oversee with above-and-beyond very thorough service. I have worked with both Britney Skidmore and Haylee Kempf and they are remarkable. I’ve also visited headquarters office and met some of the key team members that hold together the variety of communities Cardinal oversees. This is a wonderful business with dedicated professionals who are very much experienced and knowledgeable with customer service. Their overall rating here truly does not reflect the quality of service and attention I’ve received as a me…

Experienced $10,000 theft from a maintainence worker at big flats, a property managed by the cardinal group. Also experienced over $15,000 repairs needed from truck being vandalized while parkedi by my unit. I’ve been in communication with layers of managers and nothing has been done. (I’ve filed a police report, went thru my insurance…I’ve done everything I can do and still no acknowledgement other than we’re sorry that’s unfortunate.) Love the location and the unit itself but the upper management has not been responsive.

CEO Alex O' Brien ...should at least hand over managing customer service or for that matter the company to a real person. Your company has a 1.9 google rating. Wake up. I'd give a ZERO in customer service if I could. Bad bad bad. No returned phone call, no response after many attempts to discuss a health issue at a Apt complex out of Mobile, Alabama. Now I'm getting "Artificial Intelligence" email/text messages from a “person” called “Hunter CC” posing as a real person regarding outstanding balances. They have A.I. as customer service! Yuck.. Yuck Yuck… it just stinks. Nobody returns ca…

They recently took over managment of the apartments i live in the current manager Bridget is a mess to deal with, she lost one of my check in the system but when showing her proof of the payment she continues to say its not enough even though it is when asking for a number of someonethat can help me with this situationshe says there is nothing to discuss and no one to talk to calls me unprofessional and hangs up, i try contacting their home office and no one ever answers in my opinion they have now business in management if they cant even answer the phone (edit made after getting a reply from …

DEFINITELY ONE OF THE WORST PROPERTY MANAGEMENT GROUPS EVER!!! THEY WILL NOT RESPECT YOU OR TAKE CARE OF YOU OR YOUR APARTMENT. THEY WILL NOT FIX HEAT OR HOT WATER. EVEN AFTER MONTHS. THEY MAKE EVERYTHING INCLUDING PAYING YOUR RENT AS HARD AS THEY POSSIBLY CAN. THEY WILL VIOLATE YOUR LEGALLY SIGNED LEASE AGREEMENT. THEY ARE THERE FOR THE PAYCHECK AND THAT IS ALL.

I really need to share my not-so-great experience with Cardinal Group. The apartment I lived in for an year (720 Louise Apartment, Glendale CA) had some serious drawbacks – barely any sunlight and a constant battle with mold, which wasn't just uncomfortable but felt pretty unhealthy too. The biggest issue, though, was with my deposit. They took a big chunk of it for what they called 'automatic deduction for painting amd cleaning' for the next person moving in. That just doesn't seem fair to me, especially since that kind of thing feels like it should be part of their regular maintenance, not …

This place is horrible. I was approved signed a lease paid the deposit got renters insurance even has electricty in my name in the unit. On the move in day. They said there's was an issue. I had already moved from my other apartment ready to move to their apartment. Now I'm homeless. Im jerked around about getting my money back. First it's 7 to 10 days now it's 30 days. When I paid they were absolute about having me pay now. It's only right the give it back right away. Just overall horrible experience. Not to mention Keri's snide remarks about me being totally transparent about situation. I c…

They have withheld a refund for a deposit for almost a year. We have tried contacting them with absolutely no response. We have tried calling, and sending emails to the email they give you when they respond to your google reviews. Absolutely no response, can’t get in touch with anyone.

We lived in one of this company's apartments for a year (720 Louis Apartment in Glendale), and it has by far been the worst we've ever experienced. There's no sunlight, mold grows everywhere and covers the entire bathrooms, there are cracks on the walls and ceilings, broken closet doors, water falling from air conditioners, and centipedes, to name a few issues. What surprised us the most was that this management company deducted more than half of our deposit for standard maintenance, such as cleaning and painting, claiming that those are in the lease contract. We reached out to resolve the iss…

Terrible company that does not care about their customers. I lived at an apartment that this company manages and had some issues with incorrect charges upon move out. I tried to get this resolved, but it never was. I was told to contact Sean Rachal who was no help and didn’t even respond for over a month after contacting him. This man should be fired as he is terrible at his job. DO NOT GIVE THIS COMPANY ANY BUSINESS!!!!!

Nothing is getting done. Been without heat, hot water, broken dryer, broken window, shower etc.. Have made numerous maintenance requests for several months and nothing gets addressed or fixed. Not to mention all the trash around the tree every day. Horrible!!

This is The worst company I’ve ever dealt with. They do not return phone calls. Do not fix their issues with their resid Absolute worst company I’ve ever dealt with avoid them at all costs

The Cardinal Group is unscrupulous and practice classic bait and switch practices. Signed a lease and 90 minutes later they sent a new lease with a $20 per month increase in monthly rent. Stated they didn’t have anymore apartments available at that price, yet the lease was signed electronically through their website. This is the second year in a row this happened. When I asked to speak to someone at the apartment they refer you to the corporate office which inevitably passes you to a voicemail and they never return your call. I have attempted to contact multiple executives and left multiple vo…