Custom Management Group Reviews

Frustrated with CMG. Since buying our condo 1.5 years ago the HOA price has increased $50 with around $3000 in assessment fees. On the plus side, they have replaced the roofing, fencing and fixed potholes. On the downside, whoever they hire to pick up trash and do landscaping is a bum. There's constantly trash everywhere, no grass, and bushes intruding onto porches and sidewalks. I take photos and send them to the HOA but these simple things are not fixed (i've offered to prune bushes but was told this wasn't a possibility). We were also without heating for a month because they said it was our…

They do a good job when called upon.

Beth is my "go to" for questions and answers. She is pleasant and responsive to our needs as homeowners.

Beth and the team at Custom Management Group are easy to work with. They are up on laws and regulations and know how to get things done. They are not locked into a way of doing things but are flexible to get what needs to be done, done.

We're very pleased with CMG and they way they're managing our property!

Our community was in desperate need of a good management company and Custom Management Group did not dissapoint. They recently came on board and are very professional and responsive to our community needs and beyond. Full of knowledge and helpful tips to correct the things we need to in our neighborhood. We had a Management company for the past 3 years that were awful and never did anything for our community. Its so refreshing to have a Management company that is well prepared and has so many options for residents and homeowners. They are on top of their game and I'm so happy we finally a…

If I could give zero stars I would. Copying and pasting the concerning email my mom sent that they seem to not care about: “I am writing to express serious concerns regarding resident safety and property security within the condominium community. As homeowners, we are expected to pay HOA dues exceeding $400 per month, yet there appear to be very few meaningful measures in place to protect residents or the property itself. Recently, a homeless individual has been repeatedly living on the back porch area and utilizing electricity from the units. This is trespassing and creates an unsafe and u…

Every other week or every month during the winter at the village common condominiums we never have heat or hot water but they keep sending these people out that supposedly cant fix the boiler... They've been out here plenty of times to get things fixed coming from a former local 3 plumber. Claiming y'all be looking for different contractors? No you don't y'all keep calling the same people that don't fix anything. It be the same one every time. Why am I paying close to three grand and y'all can't fix anything. I think it's time for me to go to the The housing commission

Since the change in ownership, CMG has become noticeably more proactive and helpful in managing the property. They’ve been working hard to improve the condition of the condo complex I live in, addressing several issues left behind by the previous management. Their efforts to maintain and enhance the property are appreciated and reflect a genuine investment in the community.

Beth has been a real trooper is facilitating the water damage repairs on my condominium and managing the payments for my temporary housing. She is quick to respond to my communications and keeping me informed on the restoration process.

Great service, and I love the recycle containers

If I could give zero stars I would. The communication is terrible. My condo flooded January 15th and they didn’t file a claim until April 9th. I now how a lien on my home since the contractor has not been paid by their insurance company. My personal homeowners insurance is ready to close the claim BUT since Custom Management hasn’t finished the claim with their insurance company I’m still waiting. They say they will call you back and they never do. Nor do they respond to emails in a timely manner. I can’t wait to sell this condo as soon as this claim is finalized and closed. It’s been 8 mon…

Good response and good customer service>

I appreciate how you are always looking out for our community. Thank you.

When CMG took over from our last HOA management they did a fantastic job. They were quick to respond to any issues. They have also openly communicated any issues going on with the community. Currently, the communication has decreased.

I think this is a great company to oversee our HOA. Whenever I've needed help, I've always got an expedited response. Many thanks to them!