East West Urban Management Reviews

Scam management company that seemingly enriches its contractors at the expense of the residents. Does not follow up problems in a timely manner. Elevator down for 2 months, causing units to be unsaleable and a nightmare for residents with disabilities. The garage door has broken several times this year. Will be reporting to BBB! I’ve seen section 8 housing better managed than this. Average HOA fee is $2300 a month per unit. Zero direction from management.

EastWest Urban Management positions itself as a premier property management company; however, our experience does not reflect that standard. Management is largely passive and more often than not requires residents to raise the same issues multiple times before any action is taken. This is especially concerning given they manage both the commercial and residential components of the building. When safety or quality-of-life issues arise, they frequently default to treating them as separate jurisdictions rather than coordinating a unified response. As a result, issues persist for extended periods…

I had the pleasure of living in the Riverfront area for over two decades. During that time, I witnessed a myriad of changes, both positive and negative, as well as the constant ebb and flow of people. Despite these changes, the East-West team remained steadfast in their support. I am incredibly grateful for their kindness, exceptional service, and patience throughout the years. They took great care of my wife, our dog, and were good stewards of our home.

Property manager very uncommunicative. Have reached out numerous times (5) to resolve an issue, she has finally admitted that there is no paper trail and states that I am financially responsible for this issue for which I have no evidence ever existed. An apology for the cascade of errors would have gone a long way.

Pros: Beautiful apartment in a great area, good maintenance guys, fixed monthly payments with no surprise fees or charges during the lease term. They allowed me a short extension of my lease to help with some uncertain moving circumstances. Cons: They said the unit was "professionally deep cleaned" prior to move in when it was obviously filthy - see photos of move in. They then claimed after seeing these photos the unit "sat for a long time"... They then required me to get the unit professionally cleaned at the end of my lease, then claimed i didn't and charged me $300 cleaning fees on my se…

As a tenant of EWUM in the Park Place building for 18-months, my experience was positive. However, when I moved out of the building, I was met with a $1,650 charge for patching screw holes and repainting. Further inquiry revealed that I was charged for a “corner to corner” repaint of the ENTIRE apartment. I was told that because of the style of paint, touch ups were not possible and required a full repaint of every wall. My security deposit was fully taken advantage to support an entire repaint of the unit. Completely unacceptable and encourage you to look elsewhere to rent or buy

I have been without hot water in my kitchen for over a week. I’ve been told nothing I’ve been explaining nothing. I do not know anything. I was lied to yesterday saying that they would have a plumber today. Not true and no one called me. I am not the only one in my building.

East West took over management of our condo building from a subpar management company and the improvement in service, responsiveness, and competency is off the charts. Especially during emergencies (and we have had several), everyone at East West steps up to get everything back up and running as quickly as possible. I can honestly say that without their knowledge and relationships, our building would not be in as good of a state as it is right now. I am beyond appreciative for Brandon, Kathy, Joe, and the entire team at East West for doing an amazing job.

Lucky for all the residents / owners at One Cheesman Place, East West Urban Management agreed to take on the management of our building last year. It's a game changer to have such an esteemed management company who not only is upgrading our building (1969) with our HOA, but is super responsive to every resident request. The icing on the cake, is they hired Kathy Andersen as our on-site manager. Kathy knows our residents and all the little kinks ,She doesn't miss a beat, and is always smiling and happy to make everything right. Thank you Kathy and East West.

I've worked with Brandon and Corey for little over a year and most recently Kathy. During this time I've been met with nothing but professionalism and great service. Both are excellent at communication and are always willing to brainstorm ideas for any problems that have come up. Great team to work with.

Alanna has been great. She is helpful, professional, and very knowledgeable. We love the area and our condo.

Terribly unresponsive and disorganized to the point I would never recommend anyone to use them for property management. I was a tenant at one of their properties and every experience interacting with them was a negative experience to the point of absurdity. I’ve even been told they didn’t manage our property when I put a maintenance request in! Absolutely no follow through from their employees, they couldn’t even keep track of our move out date and it took them over 60 days to mail out our deposit. Stay away unless you want to expose yourself to unnecessary risk.