Highlands Vista Group Reviews

This company has properties in multiple states but they’re the typical management group that doesn’t care and charges for everything. Their Montgomery property Stratford Village is in a prime location to be a top tier community but they’re curb appeal is horrible, the maintenance doesn’t power wash or pick up grounds frequent enough and the turn over is subpar. Granted the homes have excellent potential with fireplaces and spacious rooms, the plug outlets are painted over, and you literally have to ask for a million things to be fixed coming in, as if they couldn’t see these very obvious thing…

The Rurtle Cove Property in Westland Michigan has left me without a water heater for over a week.

I love it here and I couldn't ask for a better landlord to run it Ms.Debra is the best she's a friend believer in keeping a nice place to call home and I've been living here for 4 years

Debra Was Amazing And Very Professional

Very kind and attentive made sure all of my needs where met with swiftness 10/10 !!

The best apartment community management organization I have encountered with over 17 years of leasing across multiple communities. Was surprised at how responsive they are to residents requests; big or small, they prioritized our concerns and was able to get us a replacement balcony very quickly. Easy to work with due to the exceptional staff they vet and train to represent themselves. I’d easily recommend HVG and would consider leasing again if the need ever arose. Shout out to Huntleigh Woods and Ashford Place communities - you know who you are!

I absolutely love living at Pier 38! Everyone is super nice that works here. Katie in the office is amazing and the Maintenance staff is absolutely amazing as well! They are very fast and knowledgeable when getting to maintenance requests. Katie never hesitates to help when I call and is very friendly. The whole community always looks very nice and well maintained.

always had a positive experience with the nicest people! love the parchment property!

Very nice management, helpful with setup and showings. Nicely kept up and timely help.

They don't care about their tenants, they don't respond, nobody to talk to about any issues, very unprofessional

Due to the negligence of their property managers in Tallahassee, Florida at Aspen Run, my account was not properly handled. HVG then sent the account that was paid for to collections. HVG and their property managers have failed to respond to me when I have reached out to get this settled. Their Aspen Run property in Tallahassee is poorly run and not well maintained. Renter beware with this group, make sure to keep documentation and records of all payments and interactions.

Re: Barrington Hall Estates Macon Ga. 31220: My sister has been a long‑standing, punctual tenant at this property. Despite timely payment history, the leasing office initiated repeated renewal solicitations in January and February; the renewal was not executed until April. At that time, Property Manager Shelly delivered the lease to the unit and indicated the rent would be $1,500. I advised my sister not to sign until she had fully reviewed and understood the terms. Subsequently, a different manager, Pete, demonstrated consistently unprofessional and confrontational behavior. Most recently, t…

Since this company purchased our apartment complex (in which we’ve resided comfortably since 2017) the quality of our living situation has declined massively. It is now a great place to live if you like dog poop and hate air conditioning. Repairs are nonexistent, the existing employees are overworked to the point of being negligent, and based on the number of window units throughout the property probably 25% of the units (in Florida summer!) do not have functioning HVAC. Our unit has been without AC for nearly a month to the point we now are fighting mold growth within the unit due to excess m…

am writing this review as a tenant currently living in one of Highlands Vista Group’s properties, Canter Point Apartments. My experience has been deeply disappointing and alarming, highlighting serious systemic issues within this management company’s operations. In just two months, I have encountered multiple severe maintenance and safety problems that reflect a clear pattern of neglect and mismanagement: The balcony of my unit is rotting and covered in animal feces. Despite promises from local management to clean and repair it, no action has been taken. The response was that balconies with …

I tried contacting this office through email, and by telephone for over TWO MONTHS about being refunded for a roach infested unit at Avalon Place Apartments. I was promised a clean newly renovated unit. After I moved in, I quickly discovered that the apartment was NOT professionally or properly cleaned, and it was infested with roaches! The Highlands Vista Group telephone number rings continuously, and there is no option to leave a voicemail message. The whole company seems to be a sham.

I stay at Hampton House in Jackson ms a apartment complex they own it’s infested with roaches they don’t fix stuff and we been trying to contact Highland Vista Group but the number and email doesn’t work now they tryingg to over charge me for something that’s their fault. Best thing to do is take pictures of everything and take them to court

This company bought out Bainbridge park in canton Mi. This is by far the WORST company and the worst workers possible. There are rats and squirrels in the walls. Appliances are very very old and do not work or don’t work properly. Pool isn’t opened and we are in June. Maintenance doesn’t come out I waited a whole week with no dryer. They don’t answer phones or call back so you have to walk in the office if they even decide to show up that day. It was better when they had halfway housing in here at least everything was taken care of. $1600 for a garbage box I also have black soot coming out of …

This is the first management company that is impossible to get in touch with someone. Usually management companies will allow contact With residents. The number on their website just steadily rings. And when I enter my information for my email, no one reaches out. I love my apartments, but I really need to speak to someone at Highlands Vista. This is very important.

Horrible management. They bought our complex here in Michigan and I’ve never been so ready to move.

The apartment I rented had bed bugs and black mold. I realize this 3 days after moving in and reported it to the office. I took 180 photos of the damages while doing my move-in inspection. I have since had to rent a storage unit to put the rest of my belongings in because I don't feel comfortable moving any items in here until they get rid of the bed bugs. I don't even feel comfortable staying here myself. I specifically asked management have this apartment ever had bed bugs because I seen a white powder sprinkled and front of the apartment around the doors and they told me no. Then I asked me…

Awful response. I used to live in a property they bought out. I’ve been trying to get them to respond to emails from the complex I’m trying to rent an apartment from, and they do not answer calls, they do not respond to emails. They are an absolute joke. Do not rent from them. Seriously, they won’t respond to me, and these other reviews tell me they don’t even respond to their tenants. This company is one of the main reasons why housing in this country is hard to find!

It is very clear to me from these reviews how abysmal this leasing company is but myself and my partner were unfortunate enough to have our apartment complex bought out by this group. Their leasing agents are downright rude and do not care about you. The maintenance man they hired is not only completely inept and talks down to me and says that “my husband” should be the one handling it, but he leaves a huge mess in my house every time he comes. I intend to report the company and my apartment complex to the Michigan leasing board and try to get local officials involved as well. Just in the ti…

** edited to add more updated photos of the laundry center on property. Disgusting and shameful. HVG took over management of my apartment complex in Indiana a few months after I moved in here and MAN has it gone downhill since! I left a detailed review months ago on the page for the actual complex but seeing as nothing has gotten better here I am again. The laundry center is literally always disgusting, the rubber rings inside the washers are always caked with nasty brown sludge and there's been one or two washers sitting unplugged and nonfunctional for weeks. I don't believe this room ever s…

This company is not good at all no way of properly contacting upper management When their tenants have a problem Poor communication and unprofessional management Apartment complex has went down tremendously Montgomery Alabama Zelda pointe location

This company has ran a nice, clean, quiet apartment complex into the ground in a matter of months after taking over. Edited to respond to reply: Turtle Cove, Westland MI

They bought the property i lived in in 2022 and prompty raised rent prices for me by several hundred dollars, then several more hundred dollars after i left. They also use RealPage the software being sued by the DoJ for colluding for price fixing to....raise rent prices. Everyone call your lawyers!

Too be honest I'm never really home but on the 2 occasions we've had 2 murders and 3 cars vandalized. The curtesy officer isn't worth a damn he's living rent free . Now to the other problem my account was hacked on a Saturday in which no one works in the office so I had to postpone my load a few extra hours to speak with management about getting the $200 late fee waived because clearly waiting on a new card isn't my fault and as usual the company doesn't give a damn . The corporate office doesn't answer the phone nor does the office on site and at this point I'm feeling like this is very unpr…

Need a new accountant for their Georgia area. Not willing to really fix anything for residents as per their lease. Lot of property problems. Too many occurrences of not paying their vendors on time or as they should. Lacks professional decorum when it comes to communication. Pointless meetings on the same thing when there are bigger issues to resolve. Not willing to budge when it comes to staff until it’s too late; will act as if they didn’t know there were any problems but really just failing at being proactive. Doesn’t show any care to residents or appreciation to staff. The hurricane came a…

Ever since this management company bought my apartment complex in July, everything has gone down hill. These people are a bunch of scammers and I wish everyone could get together and sue them. Not to sound like a Karen or whatever but these people are horrible! Go look at any apartment that’s in their care and see how bad everything has gone down. These people don’t care about anything but money. I already had signed my lease before they bought the property but they still want to add on extra charges despite the lease agreement. They want residents to pay their electricity in the common areas,…

I am writing once again to express my deep concern and disappointment regarding the ongoing issues at The Point at Fairview, located at 669 Covered Bridge Parkway, Prattville, Alabama 36066. The condition of the property has deteriorated significantly, becoming both an eyesore and a source of safety and health hazards for residents. It is increasingly evident that the corporate owners have not prioritized the safety, well-being, or concerns of residents. Many of the current issues stem from substandard work by previous maintenance teams, who often implemented cosmetic fixes rather than addres…

This company bought my apartment in September 10 or 11 and for the 2 months they’ve been here, it’s been an absolute disaster. They didn’t have portal open for October 1st so they told everybody to just take a guess at what you’ll pay. If you pay over you got credit for next month but if it was under the next month they charge extra for what you missed. November they told us the “system” failed to put in utilities so rent was paid for. They charged utilities to the account and wanted you to pay. Then thanksgiving week. Someone’s washer water was leaking into my apartment so I tried calling eme…

This company stole my security deposit and refuses to give it back. They knowingly have stairs that lead directly to my apartment that are not up to code and refuse to fix them. If you find yourself in a situation where you must rent from them do NOT set up auto pay. They will steal from you. They ‘accidentally’ double charge you for things. And good luck getting that money back because they never respond to any form of communication. In my 1 year of renting with them they have or attempted to steel over $700 from me in various fees. edit: 2 weeks since the companies response below. I have c…

Updated review: after a huge rent increase with little notice I was quite upset. I had to do a lot of leg work to get a response, but my issues were eventually addressed.

My apartment complex got bought out by this dumpster fire of a company a couple months ago. I have a leak in my apartment and my carpet is soaking wet. After multiple maintenance requests and emails the problem still exist. Nobody ever answers the phone, and the door to the office is always locked. Maintenance crew is completely incompetent. I can’t wait for my lease to be up so I can finally get away from this. NEVER lease anything if this company is involved. They are by far the worst management company I have ever seen. I wish google would let me give zero stars, they do not deserve any

Worst company ever! My apartment complex recently changed over to HVG they started charging me for the office electricity every month. I’ll definitely be moving somewhere else.

If I could give 0 stars I would. One of the worst management company ever. Like I have no words , well actually I do but they aren’t nice words. management here does not do their jobs-they don’t call you back or respond to emails, they are rude, they hire weird maintenance men, if you have an emergency oh well !! They will get back to you like 4 days later. I wonder what they do in the office all day because I know for a fact they aren’t doing their jobs-all of them are LAZY!

Terrible company. Took over in iowa. Rent go way beyond reason for no benefit. No one is ever in the office and they do not answer their phone.

Maintenance sucks! At Laurel Pines Apts in Henrico, VA Rent is $1,449 & I have not had AC/heating since 5/13. l've had to call the fire dept 5/13 because of smoke & fumes that were coming from the hvac unit. I also have 3 children with an asthmatic daughter with the weather warming up it is very stuffy and uncomfortable in our Apt. Maintenance man MARK & the property manager (which also happens to be a MALE ) has not been helpful in this matter and keeps playing games. Maintenance keeps closing my request stating that the issue has been resolved but has not. I've bought 3 fans so far and it's …

If i could give this company 0 stars i would. Since this company took over the apartment complex The Retreat @ 445 where I live in MILLBROOK, AL they have done nothing to improve the living situation at the complex but have steady increased rent and on top of that are now charging for everything that was included in the rent and doubled the cost of the expense. When i say everything I MEAN EVERYTHING!! If your looking for somewhere to stay make sure this company does not own or manage the location cause they are the worlds worse. Then on top of this they charge u a fee no matter what method of…

HVG owns my apartment but they had another company (SPM) doing the property management until recently when HVG took over the management of my apartment complex. Things have gone downhill. They fired all the good maintenance workers and hired lazy bums that don’t know how to fix anything. When my toilet started leaking from the bottom and there was a backup causing my bathroom to flood the emergency maintenance guy didn’t know what to do. Instead of calling a plumber nearby they require because “corporate policy” to use a plumber that’s in network and the closest one is 1.5 hours away so my apa…

Ever since this company took over my apartment complex is going down the drain. Can’t ask for anything fixed can’t ask for new blinds nothing. Apartment got broken into with who I suspected to be my neighbors company did nothing. Complained of feeling unsafe because of neighbors of course company did nothing. Asked could I break lease because of break was told in under to break lease because I felt unsafe I needed to give a 90 day notice which coincidentally would be the end of my lease anyways. Horrible company and horrible management.

Andre R. 00 6 minutes ago This company is the worst the are trying to force seniors out of their apartments by moving anyone into what was once a thriving senior community. Meadow View Landings formerly Serenity Manor Springfield and Meadow View Place formerly Serenity Manor Spring Creek are over 90% occupied by residents 55 years of age or older. HVG is trying to raise rents by $ 100 or more on this senior's because they want the property to be a market rent property when the tax credits expire in 4 years. They have stopped paying utilities on all new and renewed leases and will charge resid…

I would NOT recommend renting an apartment from a complex managed by Highlands Vista Group to anyone. At the beginning of the year Highlands Vista Group bought the apartment complex I lived at (Laurel Pines, Richmond, VA). In total I lived at the complex for 5 yrs going through a number of management changes. Highlands Vista Group is the absolute WORST management company I have ever dealt with. I moved out in July and I still do not have my deposit back. I have emailed, used the contact us page on their website, and even called with absolutely zero response. When I called no one picked up and …