Integrity Realty & Management, Inc. Reviews

This company took advantage of us as military out of town property property owners. They failed to provide oversight of the condition of our property and then charged us over $6,000 in repairs to the property upon tenant move out. There was also a leak from the kitchen that the tenant did not report and damaged the basement, no accountability held to the tenant or by the management company. Upon move out, we were charged $2500 for a handyman , $850 for yard work, and $625 cleaning fees. We firmly believe none of this work was actually done and have witnesses, pictures, and video to prove i…

Oh where to start... required a 2 year lease, asked if we would leave after 6 months. Asked if we would leave again a few months before lease ended. Seemingly to get us back for not voluntarily leaving, they withheld security deposit for normal wear and tear (which is illegal) as well as all kinds of made up reasons. After I sent a demand letter, they gave it back (so they clearly knew they didn't have a legal reason to withhold). After finally returning the deposit 4 months after we left, they sent a bill for the amount, which is also illegal. Then had a collections agency (which has been sue…

Do not rent from them ! When we moved in the house was supposed to have been cleaned professionally , By Colorado Complete Cleaning. The house was not clean at all , we complained to Michell , but she took so long to get back to us we cleaned it ourselves. You can see other reviews with the same issue. Your lease says they will have the house cleaned and deduct from your Deposit. what they don't tell you is they will charge you 3x the normal rate for a cleaning of an empty house. We left the house cleaner than we received it and were charge 1000.00 to have it cleaned by the same company they d…

Please rent somewhere else. We rented from Michele at our initial property. She will ignore you and not respond to you. Upon move out, we were charged $1,100 for carpet cleaning and $700 for cleaning. I keep an immaculate house, which she also acknowledged in an email after move out. We requested an itemized bill and she ignored our request. The house was not professionally cleaned prior to our move in either. We also had to pay for repairs because they couldn’t send a company that actually knew what they were doing. We thought we could try another rental property with them and the ser…

We’re just over a month into our lease and have already had a terrible experience with our property manager, Michele. The home had multiple maintenance issues at move-in, was not clean, and the yard was overrun with weeds. A vendor was sent for the weeds but we later found out only the rock beds were treated. Several repairs have been delayed or denied entirely—like the A/C, which isn’t running efficiently. Our fridge doesn’t dispense water or ice (a real issue in Highlands Ranch with the hard water), so we’re stuck buying bottled water regularly. The dishwasher rack is melting when run and sm…

I had Integrity Realty & Management as my property manager for about 3 years with 2 different renters. Their service was lousy. They talk a good line, but they don't really do anything but collect their fees. My house was trashed, and I had to get a dumpster to get rid of all the junk and garbage that the lowlife renters left behind. I was contacted 3 different times by the Meadows Community Association for violations when our yard was not watered or mowed. I had to repaint a stairwell because they did not hold the renter to the lease agreement. They said they would send the renters a bi…

"This property management company breached our contract by allowing unauthorized animals in my home without my knowledge or consent. This was a serious violation, as I had explicitly stated no pets due to allergies. When I raised concerns, they were dismissive and did not take responsibility. Extremely unprofessional and dishonest—if you’re looking for reliable property management, I’d strongly advise against using their services."

Awful. Not only was the service horrendous, work orders were never completed or bushed off for 10 months. Our agent, Amanda, was horrible. She did not communicate and required us to reach out several times to finally get a message back weeks later on several occasions. We received our security deposit back and they had charged $780 for cleaning when we had cleaned the house dilligently. We were told by our agent that cleaning wouldn't cost more than a couple hundred dollars. I cannot stress enough to never sign a lease with them.

No integrity or accountability. We were promised professional cleaning and landscaping prior to renting, neither of which were completed. Instead, we have moved to a disgusting rental filled with dog hair and grime, even in the bedroom closets! See the photos for the state of the bathtub drain. "Landscapers" were eventually sent to faux landscape the property. The leftover weeds are at least 2 feet tall. We are highly disappointed and disgusted, and we can not wait to leave this place and this management company.

I lived at the 1434 mulberry lane address it was great! Would recommend living and rent with this guys!!

We went to an automated showing of the house at 10207 Bentwood only to find a chicken wing on the kitchen floor, boogers on the walls, trash in nooks of rooms, drawings on door jams, children's neon paint in the carpet, possible wood rot in the deck, and dog urine in the basement carpet. I called the company to speak with someone about this and not only did I have to go through a menu to reach someone but I had to do it twice and both times they said they'd have someone call me back within 24 hours. It's been 48 hours and the weekend is here so I'm assuming they just don't do legitimate busine…

Had great initial experience discussing renting our house and answering questions. However after one of their partners did a site visit during which all interactions and feedback seemed positive, we were completely ghosted. Multiple emails and calls went unreturned.

This is by far the worst experience I have ever had with a property manager. I've been a renter in several states (Florida, Houston, San Antonio, and Denver) and I have never encountered worst customer service. The property manager Diego does not manage the property. We've had maintenance requests open for months without any resolution. We've talked to him over the phone but that's not helped. He constantly says he has too many emails and can't keep up with the maintenance requests. As an example, the AC stopped working so we requested the maintenance to come fix it. It took them 2.5 weeks to …