Keyrenter Property Management Denver Reviews

From our initial decision to list with her, all the way through to closing, Virginia’s exemplary performance as an elite real estate professional was demonstrated throughout the entire process of selling our rental property. Her 30-years experience in the business proved to be invaluable in guiding us through the issues that arose. Whether you’re selling or buying an investment property or home, we recommend her unconditionally. She’ll likely exceed your expectations. Well done, Virginia. Thank You!

This review is solely about the amazing help I received from leasing agent Yvette Sayers. She is very informative, organized and extremely professional. She communicated and helped me lease my property within a timely manner and answered any questions and provided direction to ensure it was a smooth and relatively quick process. I am a property owner and have worked with a handful of people at Keyrenter and they have all been quite a bit of a disappointment including my current property manager. However, Yvette is amazing and is the only reason I am giving Keyrenter another shot at managing my…

Gaby, Michelle, and John were absolutely fantastic! They made the process of listing and renting our townhome incredibly smooth and efficient. We truly appreciate everyone’s help, Keyrenter is lucky to have such great assets on their team!

As a property owner I have had a great experience with the Keyrenter team. Virginia, Gaby, Yvette, Yazmin and Brandon all very knowledgeable and helpful.

Great communication, and easy to contact

April has been very informative and responsive as we have been trying to apply for a wonderful home. I appreciate the quick responses to my many questions!

Gracias a Mauricio Gamino por su excelente servicio

I've been having KeyRenter manage my property for several years now and through 3 tenants and they've been very helpful. I'm especially impressed with the turnaround time to rent out my place when it's vacant-less than a month both times. Would recommend to other property owners for sure!

Great experience working with Misty to rent out our place mid-term while traveling. 10/10 would use them again! It was so great to travel without worrying about the property management.

My property has been managed with KeyRenter for 1 year now and I've always felt like I was in good hands with them. I just had to re-list since my previous tenant vacated, and Phalisia did a wonderful job handling the re-listing and leasing of my condo; she was always available to answer my questions/concerns and kept me informed throughout the entire process.

Makes renting effortless. Besides being on top of any needed repairs I love the periodic reports/pictures to ensure my house is being taken care of.

Yvette is amazing and super polite ! She was excellent and I would highly recommend doing business with her !

Alexis and Chanelle were very easy to work with over the past two years. We had two different tenants in our house and the second tenant was very challenging to work with. They did a very good job at managing a difficult situation. They were both very responsive to email and consistently followed up. If I were not selling the house I would still be working with them.

Keyrenter Denver has been great to work with. Shawn followed up during the sales process making sure I had all of my questions answered, not being pushy at all with the sale. And once I changed over to Phalisia on the Leasing side, she communicated regularly with my wife and I on next steps and the status of our rental property. There were some hiccups along the way with a new system they had implemented, but thankfully they were open to our feedback and helped ensure we felt comfortable with the resolutions. I received my first tenant within a couple of weeks from posting the propert…

Shawn has been absolutely fantastic to work with! He helped me both rent out my property and later sell it, and in both cases he was professional, responsive, and incredibly knowledgeable. He made the entire process smooth and stress-free. I couldn’t have asked for a better property manager and real estate expert. Highly recommend!

This is unacceptable. Our experience with Keyrenter Denver was a complete and utter failure. Their dereliction of duty resulted in significant financial loss and property damage, totaling $20,000. Keyrenter's negligence in tenant screening and subsequent inaction allowed a situation to escalate to the point where the Homeowners Association was compelled to hire private security due to the tenant's disruptive and illegal activities, including blatant drug use and theft. Furthermore, Keyrenter offered nothing but a litany of excuses for their inability to manage the property effectively, failin…

Team provides dedicated and professional property management service. Gaby was terrific - Cared to provide step by step instruction and update during rental process.

Edit 05/04/2026 after dealing with this company for two years and returning the property to them, they have withheld our deposit for over 60 days without any type of explanation as to deducted charges or any notification that the deposit has been returned. I now have to escalate this to small claims court because the company is not providing any type of explanation as to payment deduction or if payment Is even expected to be reimbursed. Would not recommend this company their turnover rate for property managers is extremely high. You’ll deal with 3 to 4 property managers throughout your time. O…

Be very careful renting from this company. I was leased a property with numerous issues that appeared to result from deferred maintenance and poor oversight. The most serious issue was a carbon monoxide and gas venting problem. The gas company shut off service after discovering that one of the flues was completely corroded through. This left the home without heat, hot water, and a working gas stove. When I raised concerns that the property had effectively become uninhabitable, I was told that it was still considered habitable because it was summer and only the heat was affected, despite the l…

Keyrenter has been really top notch. They have been very responsive to any maintenance needs. They took over the house we are renting from another company mid lease. I was super skeptical but they’ve been wonderful.

Charles helped me out with a viewing today and was great. Prompt, helpful, and efficient. Thanks again!

Yazmin was really helpful throughout the process of application and lease.

Edgar at KeyRenter is a life saver. We found the application online tool from TEAM BOOM to be super frustrating. Edgar was able to help us and work around the glitches in that system to get everything approved, signed and completed in one day so that we could move into the property the next day. Edgar saved the day!

Carolyn was on time & and very nice & helpful. She answered all my questions & was very polite & patient with us as we took our time looking over the property. We appreciated her help!

Thanks to Keyrenter’s quick leasing process, our rental just got tenants with signed lease so quickly after the last tenants moved out. Well done leasing agent Yvette!

Keyrenter, and specifically April have been a great help with finding my new home for my family. Constant communication and quick responses. I only wish we met in person so I could properly thank them. 👏🏾 will definitely start here next time Im looking.

I have had an amazing experience with key renter Yvette Sayers and her assistant have been so helpful. Great experience

These folks are ON TOP of maintenance. You submit a request, BAM, next day someone shows up. For whatever reason you will also get 16 individual texts but frankly that's a price I am willing to pay.

Excellent maintenence

Maintenance guy was great he fixed the problem.

The Keyrenter team -- especially Yvette Sayers - has been amazing to work with! So relieved to have my home rented so quickly. I have such piece of mind now - wish I had put it in their safe, professional hands earlier!

Getting approved for my new place was so easy and smooth, I got to view the apartment on my own and everyone was so prompt with their responses! The unit was remodeled so nice I’m really excited for my new chapter there thanks team

Worst management company in Denver! Do not rent from them!! They’ve left me without AC for over a month in 80-90 degree temps, a non working shower for 3 weeks, and the move in process was atrocious. They had no idea how to access my storage unit and handed over the unit in a disgusting/dirty manner with trash everywhere. They won’t answer your calls or return voicemails after signing. Trust me you can find better. I finally made contact with the actual condo owner who agreed that KeyRenter is the worst. Complete unprofessionals.

Yvette was awesome to work with! She was helpful, honest, and transparent during our leasing process.

Charles was super friendly and communicative throughout the entire tour! He highlighted some of the best features of the property and was also helpful when I asked questions about the area!

Super lucky to have Caorlynn show me this property! She was very helpful in answering all of my questions and giving great insight on the property and it's surrounding area

I was working with Edgar on my application approval. He was very knowledgeable and had answers quickly. He even started the pre-approval process over a holiday weekend!

Charles was friendly, easy going, and polite. He was there ahead of us and actually found us wandering a bit lost outside the townhouse.

Yvette and Edgar at Keyrenter were both a great help to me. I’m retired, not the average renter, who owns my home I will keep in another state, but they took time to personalize the process where the online application did not fit perfectly. I really appreciated their support!

My husband and I worked with April and Yvette. The process was seamless, easy, efficient, and filled with courtesy. These people, April and Yvette, reflect their company. They were gracious and polite and responsive. I can’t tell you how many agents elsewhere were not. This is a sure bet. I would rent with them again. SS

Charles was my point of contact this afternoon, and he was very professional and knowledgeable about the property.

Good afternoon I had the pleasure to work with Jazmine Medina . She was really good and helpful through all the process to rent a property, She went above and beyond Thank you so much really appreciate your help Jazmine.

Yvette was exceptional. On time, efficient. She stayed in touch with us. I appreciated how responsive she was. Susan S.

Charles was great. He showed me a house and we had a nice chat. Very easy to talk to. If I work with yall again I’d ask for Charles, no doubt.

Great service! They are very responsive, communicate quickly, and truly prioritize their guest experience. Would definitely recommend!

I had an excellent experience with Keyrenter Property Management Denver and wanted to highlight a couple of team members who truly stood out. Charles was exceptional during the property tour! professional, knowledgeable, and genuinely helpful. He took the time to answer all of my questions thoroughly and made sure I felt informed and comfortable every step of the way. His attention to detail and understanding of the property really set the tone for a great experience. April was equally impressive with her timely responses, clear communication, and flawless execution throughout the process. S…

Edgar was very patient and helpful with my rental pre approval process. Great customer service always helps make a company great!

My husband and I have been renting our property out with Key Renter and have been so happy with our service. They helped us find tenants quickly and are always responsive to questions we have, as well as any concerns our tenants have had. I particularly want to shout out Alexis Martinez for her exceptional service. I am always shocked to see responses to my emails to her within minutes of sending them and her thoroughness in the replies. In a world where I’m used to having to constantly follow up and ask for more clarification, it’s so refreshing to work with someone who is so on top of her cl…

Edgar was extremely helpful and communicated with me during the entire process.

I was so glad to see key renter took over managing my current place, they are respectful, responsive and trustworthy

I would not recommend KeyRenter Property Management based on my experience as a tenant. I lived in one of their properties for four years and left it in clean condition with only normal wear and tear. Despite this, they charged excessive and questionable move-out fees. I had the carpets professionally cleaned before moving out, yet they still charged me for additional cleaning without ever asking for proof or giving me the opportunity to provide it. They also added unreasonable charges, including $200 to replace a few light bulbs, which is clearly inflated. Communication with their staff was i…

We rented a property through Key Rental for six years, and our experience with their team was excellent. They were always professional, responsive, and easy to work with throughout our time as tenants. Our lease was set to run until June of this year, but we recently purchased our first home. Both the property owners and the management company were very understanding and worked with us so that we didn’t have to pay any fees for breaking the lease early. We also received part of our deposit back, which we appreciated. We truly appreciate their flexibility and support during this big transiti…

Absolutely the worst property management I've ever had to work with. Rental property wasn't prepared for our move in, slow to respond to maintenance with communication through 6 different channels (blowing up your phone with text notifications from mutiole numbers throughout each request). Our account is very poorly managed. They weren't passing along utility bills then slapped us with a mega bill, took 2 weeks just to provide the actual bills as proof and has added extra charges that we're actively trying to dispute. It is nearing 4 weeks at this point and still no updates. Whenever someone a…

Yasmin is incredible, a very kind and cordial person who helped us with the rental process, thanks to her the process was easier and more understandable. In general, the whole team is very friendly and everyone supports to make the process easier to carry out, everything is well specified and easy for everyone. Thank you keyrent.

Charles showed us a listing, and he was amazing to work with. He was attentive, answered questions. We would work with him again.

Charles was great!

Terra helped coordinate a complicated plumbing repair project at our townhome property and did a great job. This project required her to coordinate with multiple residents/owners to schedule the work and she made it as easy as possible for us. I wish Terra was the property manager for our townhome community.

Charles was helpful showing me around

I have been working with Virginia Sellars as my Property Manager for the last 2 years. Virginia is always easy to reach, and there if we need anything. She is truly caring about the Tenants she works for and an amazing person.

Great overall experience for our Denver rental property!

Absolutely worst experience ever. I had been working my butt off toward getting into a property for over a month, got approved p then was sent the lease and a few days before move in I was told that the owner of the property decided to back out. Leaving me, 2 teenagers and my 78yr old mother with dementia that i take care of out on the streets unless I find something in less then a week. I feel if a owner decides to work with a company they should be legally obligated to follow all rules especially when it gets to a certain time point of renting a property. I will furthermore look into this le…

De verdad muy agradecido con ellos primera vez que acudo a este tipo de servicio y fue realmente mejor de lo que esperaba! En especial por la increíble amabilidad y atención de la señorita Yazmín Maria Dios la bendiga 🙏🏼🫶🏼 No duden ni un segundo en pedir su ayuda te explican todo con paciencia y detalle Gracias!!

We toured 2208 S Albion twice and had the same tour guide. She was absolutely amazing! Showed up on time even at 6am. Communication process has also been phenomenal between the workers at key renter. I’m very impressed overall. Great job Keyrenter!

Edgar helped me with the application process and everything was seamless! Edgar is the best!

Edgar was quick and efficient getting our application approved. He is also easy to work with.

Charles, Yvette, Carolinn, April and Edgar was very Kind and professional. I definitely would work with all of them again. Charles Yvette and Carolinn gave me stress free tours of the property’s. April answered all my questions with ease. And Edgar handled the application process and got me approved quick and easy. Keyrenter is the first place that I would turn to for my housing needs.

Gracias al equipo de Keyrenter por su amabilidad y disponibilidad por atender nuestras dudas. Brindan una atención de calidad.

I had an appointment to visit a property off of Memphis St in Green Valley on Saturday the 13th. Beautiful 3 bed 2.5 bath townhome. When I arrived I was greeted by Yvette. Instantly we clicked. She was very personable, insightful, knowledgeable, and friendly. Her personality and customer service was hands down the best I’ve come across in a very long time. I would HIGHLY recommend working with her for any leasing endeavors you may have. 10/10.

Charles was very informative communicated well allowed us to take our time viewing the rental.

Charles helped me out a lot and did wonderful showing me the property

Worst rental company Didn’t clean the house before we moved in We found multiple rat turds on multiple floors And had a pest control person to the house 2 days after we moved in. They refuse to contact me back about anything Expected me to meet people to winterize the house one day before my lease was up Holding our security deposit a full 60 days after we move out because thats not shady I would never rent anywhere with them ever again Be warned Addendum: they have charged us 100s of extra dollars for “stain removal” even though those were there before we moved in. ( i have video proof) They…

Charles was amazing! He was super professional and knowledgeable. He really took the time to answer all of my questions and made the whole experience feel smooth. The property itself was beautiful, spacious and clean! Thanks Charles !

My experience with Keyrenter has been consistently poor and reflects a pattern of missed responsibilities, unclear communication, and questionable operational practices. While there were many smaller frustrations throughout my time working with them, the final handoff, where I was given a MASTER KEY instead of the actual keys to my property, was a serious security concern and the last straw to me reporting them to the BBB. Throughout the rental period, Keyrenter repeatedly over charged small items, including charging for new listing photos even when nothing about the property had changed. Des…

Charles was promoted and professional. Very efficient with our tour as well.

Charles A was amazing he came and checked out the property before I even got here and had everything ready to go, I really appreciate and love his kindness and professionalism.

Charles was extremely helpful and I appreciated how he went out his way to reach out to Edgar with more information.

I haven't had WiFi for over 5 days and they will not compensate me at all for having to use my hotspot the entire week. 5270 w 24th Ave also has a spiders don't recommend!

I never write reviews but after my experience with KeyRenter, I felt compelled to share so other homeowners can save themselves the headache. If I could go back in time, I’d avoid this company right from the get-go. Our experience started off well when Shawn toured the home. But as soon as we signed the contract, it was like a bait and switch. We were passed off to another individual who had never seen the property and could only work off of what was shared to her. The leasing agent listed the home with multiple incorrect points, like not having a garage or outdoor space. When I tried to call…

Carolyn was absolutely professional and a joy to be around for the tour she gave me on a few properties. I’d use them again any time I need to find a place to rent!

I had a wonderful experience working with Cody. He was incredibly kind, patient, and helpful throughout the entire process. He took the time to answer all of my questions thoroughly and made me feel comfortable every step of the way. I also really appreciated his understanding when I was running a little late to a showing, it showed how professional and considerate they are.

Just wanted to say that everyone at Keyrenter is great. I had a maintenance request and they took great care of me. They contacted the right maintenance guy and handled my situation very professionally and promptly. Communication was great and the technician was awesome.

I was met with respect and professionalism today at the property today! The real estate professional Richard was very nice and took the time to answer all my questions. Lovely property! Thank you for your help and time!!

I had a wonderful experience with Yvette today, honest about the property and willing to find the best fit for me.

THIS IS THE WORST PROPERTY MANAGEMENT. DIFFERENT AGENTS TELLING US DIFFERENT THINGS. THEIR AGENT SOPHIA SHOWED UP AT MY HOUSE TONITE WITH NO 24 HR NOTIFICATION NO TEXT NO CALL TO COLLECT RENT THAT WAS ALREADY SIGNED FOR AND RECEIVED BY SOMEONE AT THE OFFICE YESTERDAY THE 10TH. ANYTHING POSTMARKED ON OR BEFORE THE 9TH. KNOW YOUR JOB. GARBAGE

Great viewing experience! Charles was very friendly.

Charles did a great job answering our questions!!

The Property management company was tremendous easy to work with highly recommended

Charles was on time and nice to deal with showing me a unit. We had a little hiccup getting access to the building but it all worked out and I completed an application. So far so good.

Cody was Awesome! Great knowledge! Super great attitude! Thanks Cody!

We rented a property with KeyRenter for 18 months and had many difficulties throughout our time there. When we moved in, we were told the house had been cleaned, but it was filthy with hair and dirt on the floors, stains on the counters, and items still left in the cabinets. When we told them, they assured us in email that our cleaning fee would be waived upon moving out. During our time there, we had 4 different property managers, making it very difficult to maintain a consistent communication. When we moved out, we were still charged over $600 for the cleaning fee that was supposed to be wai…

Terrible communication. My apartment was filthy when I arrived to move despite my attempt at trying to confirm it would be clean upon my arrival. I also was not able to get in to the apartment on time. Solomon McClain did not answer any of my phone calls during my attempt to resolve this issue and I had to wait hours for a clear to arrive.

I had informed Chris I was moving out by the end of May in March when I bought a house. He asked me to fill out a form to that effect and I did. He said it was fine to move out and relinquish the keys in May. Then Chris left and I moved and the people who took over wouldn't let me relinquish the property until the end of June. More than 60 days after I moved out I was slapped with a $650 "cleaning fee" when I left the property in a cleaner condition than it was given to me in the first place. I never wore shoes in the house and cleaned religiously every week but somehow it wasn't clean enough.…

So far so good. Special thank you to Charles he helped guide me in the right direction so we can get our property rented. Very knowledgeable and clear understanding

Charles was really friendly and helpful thank you!!

Cody was friendly and very informative. He diligently helped me with my specific needs!

Without Cody, I don't know what I would have done. Thanks for everything

Cody Wilson gave a phenomenal tour and was incredibly helpful. He was very knowledgeable and friendly!

I haven't used Keyrenter in nearly a year and was asked today to leave a review. After all this time, I still feel they the absolute worst property management companies we ever had the displeasure of being stuck with, across all the states and nations we have resided in. They became our property management after a year of being with an actually decent property management team, and they dropped the ball on every occasion they had. They didn't even know our lease was ending, to which they then had the gall to attempt to strong arm us into a more expensive contract because they are a bunch of gre…

Yvette is amazing! Great energy and listened to my needs and wants! It was such a joy working with her!

Cody was super helpful and easy going!

We came to tour a home and Yvette was amazing! She was not only very nice and professional, but she was also very informative and helpful.

Yvette is phenomenal. Renting and viewing properties comes with so much chaos and she made everything go by smoothly. Great timely communication, with an upbeat yet soothing personality! Also very informative! Made this process a delight!

Keyrenter Denver facilitated the worst renting experience I have ever had, plain and simple. We were model tenants — took care of the property, caused zero issues — and still had to fight to get our deposit back. Every single appliance had to be replaced during our stay, and to top it off, we dealt with a cockroach infestation. An absolute failure on every level of property management. If you are a renter, look elsewhere. If you are a property owner considering hiring them, think twice. I would not wish this experience on anyone.

Cody was very friendly and informative. I look forward to renting with Keyrenter.

Renting from Keyrenter has been one of the most frustrating renting experiences I've ever had. If you're a tenant or a landlord, avoid at all costs.

I rented a home from them and when I moved there the neighbors did inform me that nobody stated more than a year at this home and I wonder why. I got an email asking for me to renew my lease and when I submitted for renewal I was then told a month before I had to leave that the “owners” wanted to move back and they needed us out by the end of the lease! This was stressful trying to rush to find a home less than a month. Once time came I was literally harassed to be out the home! Now I been out for 3 weeks and I still don’t have an update on my deposit. It really hurt trying to move you and 4 s…

This is my first time renting a home through a property manager and I've been thrilled with the experience. I have a full-time job, young kids, and live states away. Keyrenter Property Management have been great to work with. I worked with Shawn Riley initially. He had a detailed understanding of the local market and what it would take to get my home rented at the right price. He helped organize the repairs that needed to be done to my home prior to renting. He responded swiftly to emails, texts, and phone calls. If it weren't for how thorough Shawn was, I could have easily gone with a …

Big shout out to Yvette. She’s been amazing to work with and just today drove way out to meet me at my place as I locked myself out and needed assistance. Thank you!

Maintenance is the worst. They’ll send people out to your property without consent and ample notice. Considering getting my lawyer involved as they have breached their contract multiple times while I have leased with them.

Cody helped my wife and I out. Was a very laid back but professional guy, made it simple and easy for us

Cody was amazing and answered all of our questions! He made the entire process so easy and comfortable. He is very knowledgeable!

Yvette was a great host. Answered all questions i had and was on time.

Yvette was on time, professional and very pleasant.

Yvette was amazing at my showing today. She was very thorough and answered all my questions. I look forward to working with this property management team.

I worked with Yvette and she was amazing. Very professional, very welcoming. Yvette was on time very knowledgeable. I really enjoyed yvette 10/10

I love the professionalism and thoroughness

Great tour by Cody. He was on time, professional & personable, he answered all my questions.

yvette was so nice and helpful!!

I was a bit wary to enter into a contract with such a large property management company, but honestly Keyrenter is fantastic. They're excellent with communication, the online portals are easy to use, the staff have been great, any time there's an issue they handle it super promptly. When there have been staff changes, they introduce the new person immediately and make sure we have their info. I actually can't believe I'm leaving such a glowing review about a property management company as a renter, but I'm really happy with Keyrenter!

Honestly speaking the team at Keyrenter is very professional,they attended to me promptly and took me through the application process up to move in, I recommend other renters to come home to KEYRENTER.