Keystone Reviews

WestPro recently completed a roofing project with a community managed by Keystone, and I wanted to take a moment to highlight Roxana, the community manager we worked with. She has been absolutely fantastic. Her communication and responsiveness are truly top-tier, making the entire project seamless and stress-free from start to finish. Roxana is proactive, organized, and consistently on top of every detail. Strong managers like her are exactly what make management companies successful. Based on this experience alone, I would be more than happy to refer any board seeking a change in management …

Keystone is by far and away the absolute worst HOA management company that i have experienced as a homeowner. Our community manager doesn't seem to care that what they does impacts our daily lives. I raised a sanitation issue with them in the october board meeting and not only is this unresolved but i haven't gotten an update from them since January and that update was only that they'd provide an update later (never followed through). I had to take to finding other members on linkedin and still nothing. Additionally, we don't have consistent trash pick up and all the community manager does is …

I’ve lived in my community for several years, and I can honestly say the positive changes we’ve seen are largely thanks to Debra Vickery and the team at Keystone Property Management. Debra has shown incredible dedication and professionalism in managing a property that’s truly unique, with a mix of everything from first-time homebuyers to elderly residents aging in place, and even some challenging rental situations. Since she took over about five years ago, the neighborhood has become cleaner, safer, and much better maintained. Debra doesn’t shy away from the tough issues and always approaches…

My mom, a long time resident in a Keystone community, is in the process of selling her house. Keystone Denver, and particularly the new property manager Christina Benevides, has been great to work with---she has promptly responded to my questions and concerns and helped me to resolve the repair requests from our prospective buyer. Thank you Christina!

This property management just did a money grab of over 1 million dollars. This is a wasteful/terrible property management company. Greedy. All they care about is putting money in their pockets. They don't take care of properties. There is a loss assessment that has been open since 2023 and now we can't sell our home due to an unwarrantable status. Run if these people become your HOA. You'll never be invited to HOA meetings until the day of.

I feel very fortunate to have had the opportunity - as a Board Member of a community in Westminster - to work with Kelly Miller of Keystone Property Management for the past few years. I have found Kelly to always be professional, knowledgeable, responsive, and supportive. She is a joy to work with, and I hope she is our community's manager for many years to come.

I can’t begin to express how incredible our HOA manger Jessica Azzarano is. She is very helpful,responsive, understanding ,clear and kind everytime I’ve reached out to her. Our community is large so to know you can have a go to for any questions knowing she care makes me glad to live where I do. Thank you Jessica because of you my house needs feel less complicated.

Unauthorized payment for hoa fees that had already paid and cleared 5days earlier .bank verification.

Christina was great- worked diligently and appropriately to resolve an issue of concern to their property and the neighborhood/community!

It's nearly impossible to get a hold of them and they refuse to make repairs.

They are always friendly, helpful and available. Awesome company and people!

They don't care about their residents at all. They keep raising prices and when you email them regarding issues outside that they contractually cover, they tell us to take care of it and then, get this, send violations on it!!!!!. Idk how they sleep at night doing this to people and absolutely looting them.

Gotta give major credit to Christina Benevides — she absolutely came through for my sellers. She worked tirelessly to get the existing violations cleared and pushed everything forward so we could get to the closing table. I especially appreciate her making a site visit on the coldest day in January just to assess the violations in person. Nobody does that. Thank you, Christina, for your dedication and hard work.

those 5 star reviews you see here is the company getting co workers or close family members/friends to write them… they were in the 2 star ratings last year and had to find some solution to make themselves look better. this hoa is the worst one that’s taken over and they are terrible at communicating and running everything. on top of that the trash company hasn’t taken our trash yet (they come sundays) they did not come on the 11th and we were told they would then come on the 14th which they didn’t and our property management said that the trash company was ignoring her calls. of course they w…

No hot water from Friday to Sunday, so far. They sent notices out with No ETA of when repairs will be finished. This isn't the first time water issues occurred here at Woodstream Falls Condos. It's a habitability issue but they're taking their sweet time. My mom is elderly and disabled, pays her rent and never causes trouble, although that doesn't matter. There are laws in Colorado that are here to protect tenants from slums just like this. We are exercising our rights so she can be treated like a human being, unlike the way they are treating the residents. It's nobody 's fault you took over t…

Thank You Christina Benavides for your quick response… to an Emergency at my Unit… I appreciate all your support 🥰

I wish I could give ZERO stars. They’ll sure hound you for money but never pick up their phones. I mean ever. You almost have to harass them every SINGLE hour and day. If you do get Cristy on the phone, she is the WORST! Speaking to me as if I am a child. You can send notices but not see payments I’ve made. Now why would I trust in giving any more money when you all are so incompetent? Literally know nothing but collecting money. Absolutely infuriating and quite frankly I’m done. I’ll be contacting a lawyer instead. Maybe then that’ll put some fire into correcting issues that they just seem to…

I want to thank Christina Benevides for all her help and patience! I can say she is the best manager we ever had! She responds quickly when I let her know about the over flowing trash! Thanks Christina😊 for all you do!

I don’t write google reviews often, but I want to give a big shoutout to Keystone, the company that manages our HOA. They do an excellent job of keeping our neighborhood clean, safe and beautiful. In particular, Kelly Miller keeps our Active Adult Center and pool in tip-top condition. She responds to questions and concerns quickly and solves problems with efficiency and grace. It’s a pleasure to work with her! Keystone, and by extension the communities they manage, are lucky to have people like her!

NO stars. They just took over management of our HOA several months ago and many of my neighbors in Saddle Rock are not happy. They don't respond to calls and inquiries, they have delayed a fencing project for months and have failed to communicate. They basically are taking money and doing nothing. Clearly they are trying to deceive people by having a slew of positive reviews written because there are plenty of customers that think they are the worst. Jessica is our manager and I completely disagree with any positive reviews about this person.

We've had the pleasure of working with Keystone Pacific on HOA construction projects, and they are a top-tier management company. I've worked closely with Jenna Hall and Kelly Miller, among others, and they have always been professional, communicative, and truly care about the communities they serve. We recently attended a trade show they hosted for their community managers and board members. It was a fantastic idea—a great opportunity for trade partners like us to connect directly with the boards we serve and educate them on various construction needs. We wish more management companies would…

I've lived at one of the properties that Keystone is the HOA and recently started participating in the board meetings. As someone who has lived in this property for nearly 3 decades Keystone has proven they are the worst of the HOAs. They claim that they send communication online, via email, or regular mail and there is nothing. When confronted on the board meetings their explanation is "we've talked about it on these meetings." Like NO! That is not the official way of communicating with your residents. When our insurance asked for letters with dates about roofing Christy refused to provide t…

Would give zero stars.. having a heating emergency & these people don't answer the phone.. the 'emergency line' takes your info & puts it in the trash.. ever since this heartless company took over my HOA, they've abandoned us. This company should be out of business

Great customer service by Christina Benevides! Thank you for all your help and time with our process.

This has to be one of the worst property management companies in the business. I've posted copies of email and a log of unfinished requests since last fall. I’ve had a consistently frustrating experience with Keystone and our property manager, Jenna. Communication is poor—issues clearly outlined in our documents are ignored or met with vague responses like “I’ll speak to the board,” but there’s rarely any follow-up or resolution. Simple requests, like getting a paint code for a small touch-up, turn into unnecessary contractor jobs that waste time and money. When it comes to bigger issues, li…

Samantha is great to work with, very knowledgeable, organized. She clearly has her customers best interests in mind by responding quickly and with thorough explanations of rules of our organization. She communicates well with the board and has done so for several years. Her patience is often tested and she handles that with appropriate information based on our CCRs and By-laws. She has a wealth of knowledge and keeps up on the current CCIOA and HOA policies throughout the country.

I had a very positive experience working with the Property Management team through the online ticketing system. My work orders were acknowledged within hours and addressed within appropriate timeline for my concerns. Overall - great job Jen and team, please keep up the good work!

Contact never returns calls or answers emails. Keystone doesn't work. Poor customer service.