Laureate Ltd Reviews

I have worked with Laureate as my property manager for about ten years. I have only one unit for them to manage, so I was worried about how they would respond to my issues. I didn't need to worry. They have always been responsive to the tenant when something goes wrong in the condo . Their repair contractor has never erected let us down. This is especially important to me because I live about two hours away. Every year they recommend what would be a reasonable rent based on average rental costs. I sometimes disagree with their recommendations and they accept my decision. All in all, I have be…

Laureate has done a great job managing my properties and addressing the issues as they come up. I would highly recommend them if you have properties in the surrounding Denver area and don’t have the time to manage them yourself. 5 stars for sure !!!!

I have been working with Laureate for over a decade! Their customer service and approach to property management is fantastic. Our experiences with them have been overwhelmingly positive. I am always grateful for their quick responses and diligent follow-through. I would highly recommend them to anyone looking for a good property manager!

Warning DO NOT RENT this isn’t the only issue that I had but it’s the big one. I was a responsible tenant who paid rent on time, kept my apartment clean, and took care of the property. When part of my ceiling collapsed due to water damage, I expected management to treat the situation as the emergency it was. Instead, I was left dealing with the aftermath largely on my own. No alternative accommodations were offered the night the incident occurred. No hotel was provided. No immediate assistance was offered despite the apartment being filled with debris, dust, and concerns about water damage a…

Tamara and Oliver were great and couldn’t have been more pleasant. in showing me the property (twice!). I was looking for my son, who is relocating to Denver. Even though he eventually had to decide not to take this rental, we have to acknowledge how pleasant, professional, and accommodating they each were. A 5-star rating to each of them.

I’d like to rate 0 stars, but I think 1 is fair considering they did address the stuff required by state law. First off, I’ll say when we first moved in and the house was shown to us, they had propped up a door and the gate to our front yard to make it look like everything was intact. Well, that simply was not the case and upon moving in, we realized the gate had completely been broken off the fence and was not usable, along with the door to a shed, which appeared to, at some point, maybe when the house was vacant, they had somebody squatting and smoking meth/fentaNYL inside the shed. Plenty o…

I have been in the same space for 5 years now and have only had positive experiences, my maintenance requests have always been promptly taken care of! Also, when a 1 bedroom became available in my complex I inquired about a transfer from my studio, I have been in. Through the help of the team in a weeks' time, I signed the lease for the 1 bedroom, they made the process so easy and streamline and were prompt to respond to my concerns. Oliver, Jaymee, and Elicia were great through this whole time. Happy to have Laureate still be my rental management company.

Tamara helped me view a rental property today & she was great! Very friendly, easy to talk to, & professional!

Laureate has been managing our rental property for 2 years. They vetted tenant applications thoroughly. There has been great communication and responsiveness by Laureate staff.

I am extremely disappointed with the level of service provided by this property management company—from frontline staff all the way up to senior leadership. I reported an urgent habitability issue that required immediate attention, yet there was a clear unwillingness to act with any sense of urgency. Instead of prioritizing a situation that directly impacted my ability to safely live and work in my home, I was met with delays, deflection, and a lack of accountability. Time-sensitive concerns were treated as routine inconveniences, leaving me to deal with the consequences. What is most concer…

Laureate has done an exceptional job at managing my rental. There are in touch quickly when there is a problem and arrange repairs rapidly. The best thing I can say is that I just don't worry about the property.

Amazing team. Prompt responses. Very professional. I get updated on everything. Honestly, I advice anyone who has property to have this team manage it

would not recommend this property management company. I have serious safety concerns that have gone completely unaddressed. My front door would not properly close, which is a major security issue. I submitted a work order, and it has now been over 30 days with no response and no repair. Being left in a unit that cannot be secured is unacceptable. I had to pay for someone to come and fix it so the home could be secure. Communication with this company is horrible. Calls and requests go unanswered, and there is a clear lack of professionalism. There is no sense of urgency, even when safety is in…

Great people to rent from and do business with. Thanks for helping us out

If it was possible to give a negative star review, that would be much more representative of the appropriate review of this company. This management company is absolutely terrible. Jordon Strauss manages the property next to my home in Denver. He has been slow ( if he responds at all ) to respond to my inquiries regarding tree maintenance on his rental property that impacts my property. The landlord he represents has ignored my requests (for the last 4.5 years) to address a serious problem caused by trees on her property. The home she owns and the garage is deteriorating due to absolutel…

Use caution. If they advertise laundry in unit along with photos, that doesn’t mean they work or will help ensure you have working units. I picked in the filters only apts with laundry units, not just hook up’s. They even show images of washer and dryer but neither work and only thing they offer to do is remove them. If I could get out of the lease now I would, being financially strapped I never even made an appointment with any that didn’t have laundry units but since first time renting apts never thought to test them at the tour. I feel set up and taken advantage of. The maintenance man they…

Rented a property on Valentia Street through Laureate for 1 year and both the move-in and move-out process was horrendous. We were told the carpets would be cleaned and the house would be cleaned/painted. None of this happened. We had to scramble to get them to send someone up to clean (it was only marginally better) before we could move in. We cleaned the carpets and touched up paint around the house ourselves. Upon move out, $2200 was taken from our $3800 security deposit and for what? Painting/fixing drywall when the house was never painted and it was documented that it wasn't upon move…

Junk! They're slow to send maintenance. Nobody will return calls, and then maintenance will blame you for the company's inability to do their job and pass a long messages. They require renters' insurance like most places do, but when you need to make a claim they don't respond and delay any damage that needs to be looked at. 2 voicemails later following insurance instructions they let the issue rot for 10 days! 10 days! Again, the maintenance personnel was rude on a voicemail, and blamed my mom for an issue that was reported the day it happened! 10 days... We did what the right thing how about…

I'm currently a tenant at Laureate and have had nothing but a fantastic experience since moving in! From the very beginning, Elicia went above and beyond to help us find an apartment that met all our needs. More recently, Rocio was incredibly helpful and quick to assist us with getting our pool key. Every interaction with the Laureate team has been positive and seamless. Highly recommend!

If you’re I the market for a new house or a rental then Elicia is your woman ! She genuinely listens to all of your needs and helps to place you in the perfect home. She is kind, efficient and reliable. We love her and she will now be our go to for anything real estate related. Thank you Elicia for helping our family with our new home.

I’ve been trying to get in touch with someone for several months with no success. I own a property adjacent to one of theirs and have made multiple attempts to discuss a shared fence that they damaged. Despite numerous emails, I’ve received no response. If this is how they communicate with neighbors, I can only imagine how frustrating it must be for their tenants.

We rented from Laureate LTD for three years with no issues. Any maintenance requests were done well and in a timely fashion. They are very reliable and responsive! I would rent again with Laureate if the opportunity came around!

Not only does the landlord take the full 60 days to return the security deposit, they also took off a large chunk of it due to "cleaning fees." I rented out a steam carpet cleaner as instructed during my move out, and spent a whole day cleaning the apartment we were renting. Waste of money and time since I got swindled anyway. They don't offer picture proof of these itemized charges when I have pictures and videos of my move-out and initial move in to compare. During our stay, our ceiling flooded due to bad roofing. And it wasn't the first time it flooded either! It's an old building, the cl…

I have lived at a Laureate managed property for about a year now and can genuinely say it has been the best experience. I lived in 3 different “luxury apartment communities” before moving into my current apartment, and the difference between those management groups and Laureate is astounding. The other groups were large conglomerates with a very corporate culture, most of which were headquartered in a completely different part of the country. Alternatively, Laureate has always been quick to address any problems I have and their staff always works with me to find a solution. You can tell it is …

I have been here for at least 4 years now and this leasing company has been there and helped through any thing they can. I appreciate the whole staff. I would not have it any other way. Thank you laureate staff we appreciate you all for all your hard work and all you do for myself family and others

Extremely unprofessional. I made an offer on a rental property they listed and this company tried to play semantic word games to back into the rental rate they were looking for all while trying to extort an application fee out of me. I wouldn't do business with them at this point even if they gave me everything I asked for. Untrustworthy at best and that is even before signing a binding contract. After signing a lease, I am assuming they would be even more underhanded and nonresponsive.

DO NOT rent from Laureate property management. I did, and it was a huge mistake that has cost thousands and thousands of dollars, and a TON of time . I moved into an apartment in 11/23 and moved out in 5/24. In this short time: • my apartment flooded with sewage five separate times. Each time, a plumber came and took many hours to clean and fix the weird plumbing system in the apartment (the plumbing system PLUGS IN btw). On top of having to deal with all this, they then charged me thousands of dollars to pay for the plumber. • I received a “violation” while still moving into the apartment f…

I have been renting with Laureate for a little over two years now and have nothing but positive things to say. Everyone in the office is and has been wonderful. Never had anything major happen but maintenance has always been fast and responsive. I will definitely rent from them again!!

I have been working with Jayme, Oliver and Steven at Laureate for a few years now and they have never let me down. Whether it was help with getting rental assistance when I was in time of need or transferring to my new apartment with them, I’m always very happy! I have rented with this company for years and can’t wait to continue with my new apartment. If you are looking to rent I recommend working with Laureate!

Lived at Laureate for years and they were super easy to work with. I rarely had any issues and if I did they would resolve them quickly. Oliver Hawthorne was my main contact and he always went above and beyond for me!

This company really helped me in a time of need for housing and worked with me the whole way through. Thank you Laureate! Update 6/30/25 Not only was this company amazing to work with but I also received my deposit back for the first time in a long time! Thank you again Laureate for being honest and acknowledging my effort to keep the place spotless!

My son and I spent almost 12 years living in a Laureate property. Even through change in ownership of the home, we were able to stay. Maintenance was responsive, easy to contact through the app they use (for payment as well, so convenient!) Ending lease/moving out was smooth. We enjoyed our time! Thanks!

I lived in a unit that was managed by them and it seemed great from what the person who gave us a tour said and from the crazy cheap price .It was great for a couple months at the end of summer until we and other tenants started asking them to fix things like the heater not working in the winter and then they started doing inspections and looking for anything they could even telling tenants that they need to sweep more. We also were never informed that our neighbor that we shared a wall with had bedbugs. We found out from the neighbor on the other side of them when she was having her place fum…

Had a really positive experience with Lauretta overall. All maintenance requests were fulfilled quickly. Communication was prompt and friendly Felt like a valued and respected tenant

I would like everybody to know who would consider renting from this property management company that they are absolute slumlords they never clean properties they never fix properties they charge people over and over again for problems from previous tenants that they never fixed they never check their online portal for the maintenance notices that they demand people put do and then try to charge EXTRA months rent AFTER the property is vacated. Never ever EVER make the mistake of renting from or trusting Laureate LTD

I loved staying with Laureate Ltd Rentals. Rent is easy to pay through the portal, as well as submitting maintenance requests. Easy communication with rental managers through text messages or phone calls. I definitely recommend this company to rent!

I’ve been in a Laureate property for 6 years now. Best property management company I’ve been with since I got out of college 15 years ago. Easy to work with, efficient, and anytime I’ve had an issue within the property, it’s been a priority for them to get it fixed in a timely manner. Preciate y’all!!