MSI, LLC Reviews

I have spoken with Jennifer Bublitz several times in the last 2 years and its time to say that she is great. she gets back the same day, sometimes within minutes, and always gives me all the details that I need to address my situation. If I ran a business, I would hire her away from you.

I must say that we've dealt with many management companies through the years and I have to say, without a doubt, that MSI is one of the best that we've come across. If I ever need assistance or a question answered, I contact Don Devereux, our Community Manager for MSI (representing Boyd Ponds). I have contacted Don on numerous occasions and he provides me with the utmost courtesy and quickest response/service of any other companies that I have dealt with. For instance, I contacted him concerning our sprinkler system and then our shutters that were coming off of our windows. I was amazed as…

Judi England has always provided excellent and quick help and guidance for us with a multitude of issues over the years. We are very thankful to have her expertise and concern every time.

Odella Anderson was great at helping me understand things when it came to my home she worked things out and made it happen definitely recommend

Colorado Springs' MSI, Community Association Manager, Katie Young is the best! Katie demonstrates expertise, professionalism, warmth and availability to Board members and owners alike. She's monitored ongoing community maintenance with good communication with contractors providing prompt repairs and large scale improvements. Grands Peaks is grateful for her!

Very happy with our HOA management team at MSI, LLC. Emma Daughtrey (community manager) and Kobain Wallace (accounts receivable technician) are knowledgeable, efficient, professional, responsive, friendly, and clear communicators. Thank you Emma and Kobain!

Dave Pettigrew is the best community manager We’ve had at Lakecrest Cape. Always pleasant to deal with and quick to help us. 5 star plus all the way !

Ray was very helpful and happy to help me with an architectural request with my HOA. Ray was very communicative and helpful with the process and application. Thanks again Ray!

As a homeowner of a building managed by MSI, I have found both of the managers that they hired to oversee our property to be astonishingly rude, while the most recent is so difficult to contact that he might as well not be present. The first threatened a lien on my property, among other things, in what can only be described as a brutal threatening email, after failing to pay a $200 fine for my tenants, who placed some nice furniture and plants on the top balcony—something that went against the rules of the HOA. That was in addition to his failure to communicate multiple times with my tenants …

Ray Ramelow is really good at his job. He knows and follows the rules and gets things done timely. Highly recommend him and MSI.

I had a deeply frustrating experience with Kris Vass, the accounts receivable technician at MSI. After the HOA migrated to a new payment system, they inexplicably reverted to an outdated bank account I hadn’t used since 2023—without my authorization. This internal error caused a returned payment, for which I was wrongly charged a $20 fee. I provided clear documentation showing that the error was entirely on their end. Despite this, Kris refused to reverse the charge with a one-line response: “Unfortunately, I can not remove the fee.” There was no investigation, no accountability, and no attem…

Incompetent and inattentive until its time for them to get paid. I rent from an owner who uses MSI. The key the owner gave me for on-site facilities did not work when I moved in. They sent me a new key. It was the same key I had. They then dropped off another key. It was the same key AGAIN! They were supposed to drop off the correct key yesterday and just didn't show up. Its now been over a month since I moved in and I won't be using the pool July 4th weekend during the heat wave either. Would not trust my investment with people who treat customers like a doormat who sometimes pays them (for n…

The HoA is negligent. I had reported issues with overgrown tree branches multiple times. I sent video and photos to the Manager today of this recurring issue. She was out on inspection- on a different property. She was asking for more specific photos, to which I responded I wasn’t a landscaper. Plus, I am at work and the window in question is at my office, just started a new job, which I communicated. Cannot focus on anything due to constant rubbing of tree branches against the window glass. Provided the tree height and even with all that, I was told since I didn’t take specific pictures, this…

Very poor interaction today with Stephanie Ings. I called with questions about how to navigate a new payment portal. Stephanie would not answer my simple questions like providing me with an address to make my payment and instead kept directing me to an email she sent. She gave me bad information on how change my payment in the portal to my checking account to avoid a $50 charge. She was unwilling to stay on the phone with me to direct me on how to change the payment type. I think there maybe a glitch in the system that prevents a new payment to be entered once one has been previously entered. …

Very disappointed with MSI and the lack of communication regarding ongoing issues in the Waterstone community. Multiple common areas have dead grass, bare dirt, and significant weed growth, and it appears the irrigation system is not turned on in the middle of summer. The most frustrating part has been the complete lack of response. I have emailed our community manager, Ashli Stephens, multiple times seeking updates and answers and have received no response. We are being completely ignored. Homeowners deserve basic communication, especially when community landscaping is visibly deteriorating.…

I want to thank Haley Bingham for answering so soon all of my questions and guide me through all the steps I needed. Very informative, kind and professional. Great experience.

Kris Geeting did an awesome job of getting us answers and changes while our HOA manager was out. Wonderful initiative and follow up! Thanks, Kris!

I would strongly caution others dealing with MSI Property Management based on my experience with how my HOA account dispute was handled by Meghan B. From the start, I was never able to contact Meghan, even during emergencies. She also never returned a single one of my calls. That alone was a little unprofessional, but I brushed it off. Things only escalated from there. My HOA decided to slap everyone with late fees for the first time ever. I was unaware that I was even paying late. I brought this up to Meghan, and she slapped me with another fee for the previous month (which had already been…

Matt Armstrong is an incredible association manager. He's attentive, responsive, proactive, and very professional. You can't go wrong with an MSI manager!

I just wanted to reach out to say thank you regarding the pool. The issue was reconciled by our manager April in a very impressive timeframe. April and the contractors she hired did an amazing job. I am happy she is our property manager we are in great hands in our community.

This company is beyond unprofessional. I have waited to write a review but today is the last straw. No water for 5.5 hours with no warning at all. And no updates. Camille needs a new job and hung up after guilting us for calling because she was "overwhelmed". I have been hung up on, on multiple occasions and they do not communicate well with the renters and homeowners of their neighborhoods. 0/5 stars if I could. I have been in customer service 12+ years and I would never speak to customers the way Camille does. Wow.

Jordan is always very responsive and helpful.

Tee Bryant was very helpful and prompt in answering an HOA question for us.

They're literally insane. They supposedly "send" letters, charge you $10 FOR A LETTER and then tack on fees because they "sent" you said letter, yet we get a daily email from USPS showing us our mail for the day and we have literally nothing in there. You let them know you never received said letter, but they don't care. But they're quick to email you tacking on late fees, interest fees, letter fees, and collection fees that cost almost as much as the HOA fee. How stupid. I see that dude driving around DAILY just to tack on more fees. I can't even park in my own driveway after my husband's Ach…

I'm actually impressed. Odella is who I work with and she is always quick to respond and resolve anything that comes up. She's great at communicating and honestly anyone that has issues just doesn't read. She's such a sweet and personable woman and am glad she's with MSI.

If I could give negative ratings out I would give negative ratings. I've had a ticket open since November 3rd of last year and it still has not been touched and we are going on February 28th 2026. There was no call back for 3 months I have been reaching out to my contact Wendy McFarland her manager ayon who will not call me back and now I've gone up to another manager and every time we call in to speak to somebody they seem to be in meetings and don't want to talk to you on the phone. I can see why my last property drop this company from their services because they are absolutely terrible.

SheniaIvey is beyond unprofessional and incompetent. Her lack of ability to handle her job is mind blowing. She has discriminated against me and all her emails have been saved and will be forwarded to a lawyer for legal action. Any legal action the lawyer recommends will be taken. :)

I had to call with a question from my boss and Trina Rodriguez went above and beyond in helping me figure out what was going on and made me feel that my question mattered. I appreciated her patience and GREAT customer service!

Slow to communicate, and even slower to get anything done. I have been trying to get a refund for an overpayment of HOA dues going on three months.

Horrible experience with anyone I’ve ever communicated with from this company. First Rachel Bozeman, who was just straight up rude and aggressive in anything she ever did, then Donna Carroll, who ignores emails for weeks at a time. We pay plenty of money each month, but I saw absolutely no value in anything they ever provided - from landscaping, work orders taking *years* to be completed, and support. Horrible in every way I could imagine. **edited to add: and see how they responded? “Thanks, We don’t manage your community anymore” REALLY shows how little these companies care about anything o…

Elizabeth Marlow does an excellent job. Whenever I email her with a question, she ALWAYS responds very quickly with the information I need. While I now live out of state, when I lived in Colorado I found her to be very personable as well as very professional in her work. I give her my highest rating. I needed to ask Elizabeth another question today and as always, she got back to me very PROMPTLY. I know I can always count on her to provide the information I need. If she does not have it readily available, she finds it for me. I really appreciate her work.

MSI, specifically our community manager Gabriel Green, is so quick to respond whenever I have a question! He's very good at what he does, professional and friendly! I definitely recommend MSI to communities looking for professional management!

Our building is a older condo community in central Denver, CO. This creates a number of difficulties and challenges as the building ages and the City of Denver is complex in many regulations. However, MSI and specifically Cassie Dougles, have been amazing to help us out. She's been able to be clam in many of our building chanllenges and repairs, quick to respond, and imporantly, organized to keep all projects on track. The imporant thing MSI will bring is professionalism and organization - the two most imporant skills to any community management. Highly, highly recommend!

This will be the 4th review re-stating that Haley Bingham is rude and unprofessional. I will be pushing our HoA to rid ourselves of this joke of a company

My recent experience with Ms. Lauren Veraldi / MSI was extremely disappointing. I contacted them regarding a structural warranty matter and exchanged multiple emails to ensure they fully understood the situation. When I reached out to the community manager directly for guidance, I was met with abrupt, dismissive, and unprofessional responses. Rather than offering even minimal assistance or directing me to the appropriate resource, I was repeatedly told that the issue was “not her responsibility.” While I understand that not every matter falls under a management company’s scope, the complete l…

I’m not good AT ALL and Clyssie Rutzebeck has been so kind and patient with me!

Melanie Shaffer promptly helped me solve my issue.

Judi England always quickly responds to our neighborhood concerns or needs. So grateful for our HOA and Judi.

I get one star service at best . This is the worst property manager we've had in the 7 years I've lived here

Chaira Vargas manages the Hampstead HOA account. I have interacted with her multiple times on HOA matters and frequently request Keesen for drip line repairs. She is amazing! Her response is always fast and thorough. Nothing but 5 Star praise from me. Dennis

Our property manager, Tee Bryant, was very responsive to my request for cleaning up an exterior column and resolved my issue. She replied to my email the next day stating she would speak to maintenance. Three days later the exterior was scraped clean, repainted, and looked like new.

They are new to my community and so far I am not impressed. Robyn seems to think she is the customer. I cannot setup my auto payment or view my account— now 7 days after they stated it would be available, and I will need to wait 2 business days to get a resolution.

Property Manager ZACH B!! He's the MAN! Amazing people skills and was so impressed with his immediate follow through! I was sold on him from the start! He exceeded my expectations with his responsiveness and genuine care and concern about my issue. We're still waiting on the final outcome from the HOA Board but I'm confident that Zach did his part. So glad to have him as our advocate! Additional compliments to the entire MSI team with special recognition to Trina, Sze and Katy! SUPERSTARS! You all are great!

Our community utilizes MSI for our HOA’s property management. Our community manager is Zach Brown, who does an amazing job. He is not only responsive and communicative, but he's also very proactive with helping to maintain our community. We’ve been very happy with his work and would recommend MSI based on Zach's job performance.

Maureen Dillsaver is our community manager and we have dealt with her on several requests from planting to construction requests. She is always quick to respond to emails and very friendly to deal with. We appreciate her help.

I submitted an ARC request for new window replacement on 9/22. Tee Bryant at MSI quickly submitted it for ARC review to the board on 9/23/2025! This quick response is greatly appreciated and hopefully I will be able to get new windows before it gets too cold! 👏🏻👏🏻👏🏻

Miss Odella Anderson has been very helpful. I know she is a very busy lady, but anytime I leave her a voicemail or send her an email, she always gets back to me within 24 hours. I truly appreciate the hard work and dedication she puts into supporting our community.

Odella, Anderson was very helpful in guiding me through the architectural review process. She spent a lot of time helping me and was very patient and friendly

Our community utilizes MSI for our HOA’s property management. Our community manager is Dawn Cochrane, who does an amazing job. She is not only responsive and communicative, but she’s also very proactive with helping to maintain our community. We’ve been very happy with her work and would recommend MSI based on Dawn’s job performance.

Can’t get hold of them when needed.

We work with Zach Bowen for our property manager, he is very responsive and anwers all our questions with accuracy and timelyness. We could not ask for a better property manager for our HOA.

Horrible customer service

As a proud resident of our community for 6 years, and an active member of our HOA Board, I have had many opportunities to interface with MSI, and our Community Manager, Allen Bartz. Allen has always been responsive to our community requests and concerns and has been an invaluable asset to our Board. His knowledge of industry trends and regulations is second to none, and his fiduciary responsibility has helped our community manage its finances in the most prudent and meticulous manner.

Thank you Clyssie Rutzebeck for your quick response to my message. You are always helpful.

Litha is simply the BEST! Great communicator and I’ve always felt heard!

I left a voice msg after business hours then Wendy called me next day and talked to me about my questions and solutions. I think that she goes above and beyond. What I mean by that is that we should keep communicating all those kind people about our issues then things will perfectly work out for everyone. I felt that there were decent people for us and we should compliment them. Keep up with an excellent job that you do and thanks again Wendy, Best regards, MB

As a homeowner in South Park, Littleton, I've had the displeasure of dealing with MSI and manager Bonnie. It's as if reaching them is like trying to communicate with a black hole, very unprofessional. We have abandoned cars,delayed maintenance projects, the list goes on. There is no response when you email them, and they are actually newly appointed to the HOA. Not looking good for our first year.

I am a resident at the Promenade at Lowry and we had recently completed a roofing project. Last night the company MSI hired left one ladder next to my garage and a second one on my second floor roof, leading to my third floor bedroom window. It was very windy, the ladders were rattling all night, and I was worried that they could get blown over and hit something. The location of the ladders also served as an invitation to any would be burglar. I felt unsafe enough to call the police. The officer came out and told me, in his experience, the ladders were most likely left out for roofing ins…