New Earth Residential Reviews

Things are looking up. Previous property manager Ariel was great to work with but the current manager Mona is outstanding and Kade the head maintenance man never misses anything....they make the property look great

I absolutely love New Earth and love the employees hands down

My leasing experience with Camino al Norte went very well. The leasing agents Maria, Vanessa, and Brandy went above and beyond to get me into my new home. I love it here, it is very peaceful and a great community to live in. Even with the busy schedules these ladies have they do what they have to do to make sure your needs are met. This place is highly recommended.Great job ladies!!!

Maintenance Crew Is Excellent! Thank You!

Our needs are always taken care of promptly and completely. Great maintenance team. Thank you

Excelente lugar limpio organizado u bello ,Gaby es un persona espectacular la recomiendo mucho explica todo muy bien ,me ayudó en mi aplicación y mi instalación.los mejores apartamentos para tener paz armonía y tranquilidad con famili, Elysian @st.rose

Very professional, responsive, kind, and helpful. Ms. Gabriella is a dear !!!!! ♥️ The community is very welcoming, and thoughtful towards each other with helping 1 another out... thank you for my new place to call home.. I love it

I have left several voicemails and sent several emails to have someone reach out to me regarding a deposit from an apartment I’ve moved out of in Albuquerque. I’m owed this deposit and demand someone to reach out to me asap this is super unprofessional.

This company just took over a property I am living at in Las Vegas, NV. The staff discriminates against you, the property manager Amy doe not listen to what you have to say she support her staff and treats you like you are less than a human. they refuse to give me access to the resedint portal saying they do not have my ID. I have lived at this property for over 5 years and never had an issue with the portal until this company took over. they are adding charges to us that are not part of my lease, they say come to the office for help but why would I go somewhere to be treated like I am less th…

I wanted to leave a review for the management company at Embla Apartments to highly commend Jesus. He made my entire experience incredible. Jesus took his time to explain everything clearly, walked me through the application process step-by-step, and made sure I saw the exact unit I was getting. He made what can usually be a stressful process completely easy and seamless. Embla Apartments management has a major asset in Jesus his customer service is exceptional!

Great place to live!! The management & stiff are the best!! You won't find a better place in Las Vegas to live!!

Was having some issues with new washing machine not working properly but was quickly resolved.

Just recently got approved to move in the other day. I came in, viewed the apartment and applied right as I got home. Unfortunately was having some trouble with the online application, but I was fortunate enough to have Mona helping me out. Needless to say got everything submitted that day and background check submitted next morning and was approved unbelievably quick. Process was awesome and super fast, and Mona was extremely helpful, nice and was there for any question I had. Extremely excited to move in here soon.

Glenda made this entire move in process very easy and not stressful the apartment was pristine and very nice as well

I currently live in an apartment complex in Channelview, TX, which this company has taken over, as of this month. This was a second chance, all utilities paid, furnished, studio apartments. Nothing special, unless starting over in the area. They claim to want community, but their actions have been to fire the entirety of the previous staff, refuse payments outside their system, cash or otherwise, despite Texas State Law to the contrary, try to tell the residents with lease agreements to smoke in the area in front of their apartment that they cannot, and those with pets that they cannot have t…

I’ve been here a little over a month and have already had several maintenance issues. The good thing is that they are very responsive and resolve the issue within 24 hours. The community is quiet and clean.

Over all from living here for 6 years there have been no complaints. To the best of knowledge service has fantastic and very professional.

Very friendly and helpful staff at this complex and they respond very quickly to maintenance request and get it done quickly and correctly I would definitely consider this place for my future residence

The ladies in the office is very nice and do their job up to great standards.

Good environment and good neighbor. Most of all the leasing manager is very helpful and very patient with the customer. I would love to recommend to my colleague at work and other friends. Really enjoyed living there. Thanks

Friendly, caring, and great communication. They address issues quickly and ensure the safety of tenants and property.

My experience has been very pleasant Vanessa has been amazing I appreciate her willingness to go above and beyond.

I love it here staff is nice and polite especially Winter

I loved it here! It was quiet and a safe environment. We were very happy with our apartment and problems were handled quickly.

Hello. I've been living at the Harmon location for almost 2 years and I have no plans to move. The entire staff is wonderful and it's quite and drama free. Due to the security staff, I feel safe and the maintenance crew is really on the ball. Great pool, gym and laundry rooms. The grounds are well maintained and every holiday they plan a cool fun little event. Awesome community.

I enjoyed my time there. The property is very well maintained. The maintenance was always prompt. The office staff is very friendly and helpful.

Thankfully I haven't had any issues. Service request are fulfilled promptly and the guys always do a great job. Thank you.

I have been here for almost two years. I love it here for the peace and quiet. If I have had a problem with apartment it's fixed that day. maintenance guys are on it. I have only had to contact them twice but as I said it was fixed that day. I never had a problem getting in contact with office. Ladies have always been there and helpful. I am the worst when it comes to nit-picking about things. But in all honesty there is little to nothing to nit pick about here at least not from my experience.

I wish I could give these people a zero rating! They are the absolute worst rental agency i have ever unfortunately had to deal with. I can never get in contact with anyone in the office. Payments have changed for 3 months in a row, my plumbing is falling apart and not getting fixed for over 2 months. Especially the bugs that have no over run this apartment complex. I have lived here since 2019 and never had such a bad experience till now! DO NOT RENT FROM THEM! I will be contacting the city about how terrible they have been when it comes to facilitating a clean and liveable environment. Now I…

Always one time with maintenance request

Moved out in May 2025 from apartment in WildcatCanyon Village in Tucson,AZ and never received my $500 security deposit or an itemized list of deductions, despite repeated follow-ups. Under Arizona law, deposits must be returned within 14 business days. As of January 2026, this issue remains unresolved and communication has been ignored. Be cautious renting here if you want to avoid situations like this. I need you to give me working number, cause I can’t reach you via number in Google maps, it’s not working.

DON'T RENT FROM THIS COMPANY!!! IVE BEEN WAITING 10 MONTHS FOR MY PRORATED REFUND!!! THEY IGNORE YOUR CALLS OR THEY SAY YOUR ADDRESS ISNT CORRECT!! THEIR PROPERTY IN ABQ, NM IS DISGUSTING!!! ROACH INFESTED!! I HAD TO TOSS ALL OF MY FURNITURE WHEN I MOVED! STILL CURRENTLY WAITING FOR A CALL BACK.

Same unresolved issues year after year, poor maintenance, and rising rent with no improvements. Management is unresponsive and dismissive of tenant concerns.

I strongly advise anyone looking for housing to avoid renting from any property connected to New Earth Residential. Despite charging extremely high rent, the majority of their properties are poorly maintained. Basic upkeep is neglected, repairs are slow or ignored, and issues that directly affect quality of life are treated as inconveniences rather than responsibilities. What’s most concerning is their staffing model. They clearly prioritize cutting costs over competence. They hire the cheapest labor possible, resulting in employees who are untrained, unqualified, and often completely unresp…

Whenever we had an issue with our unit they always respond quickly and efficiently. Thank you.

Customer service and maintenance service was great. Everybody was very helpful and quickly got the job done.

Smooth application nice employees especially Gabi ❤️

I have Roaches in my apartment for months now and they won't fix it , only 60 days till my lease is up . I would never live another property managed by this company if it was free. Do yourself a favor and move anywhere but here

Excellent customer service; the complex is spotless. The office is willing to assist with any concerns you have about the complex. Thank you for your service.

Excellent maintenance service. All of my requests were completed same day.

The website says they are open till 5 but every time I call in the afternoon the line rings once and says that no one is available it doesn't matter the day or time also they somehow sent me to collections even though I never signed anything with them

Have been here since October here at Sunrise and have enjoyed it very much the staff have been super

They offered me free pest control. They also give out free food distributions. Every thing was new when I first got the apartment. It is also an option to split your monthly payments on an app. I appreciate there is 24hr security. Office staff is friendly and I never had problems with them. Neighbors are friendly and there’s a few kids that run around so I feel safe here. There are a lot of dogs but people clean up after themselves

Everytime I have needed something done . Front window replaced, bedroom door aligned, Toilet Issues, New Showerhead Installed & Pest Control request. Once I made the maintenance request via the app portal, the request was completed within 24 hrs. Management is always responsive to your needs.

Our main door entry was not aligned and needed a weather strip. The maintenance team was efficient in repairing the door hinges and provided a well layered strip to prevent drafts which could've caused energy deficiency. *Thank you Maintenance Team/Office Reps for your prompt response in resolving this matter. Whendi McKinley/Calvin Brooks Jr.-Residents

I Jacqueline lived in Nevada location. I had a very good experience living at the property no complaints at all, Everyone very nice and professional. Thank giving me an opportunity to live there.

It has been a good experience with the front office, the mail lady lisbeth is great and very nice. Nice place to live.

Great service, quick response. Thank you 😊

My experience with the maintenance dept. At Harmon At 370, Las Vegas, NV is great they come within 24hours and sometimes earlier after a work order is put in and they resolve whatever issue I have in my unit. I give them 10 out of 10. Again just yesterday 08/05/2025 maintenance follows the course to the wellbeing of our community. Maintenance came within 24 hrs and fixed the problem in my apartment a six-star service thank you Maintenance Team for excellent to our community. James, Unit C113

Then for about a month now really enjoyed the apartments love the resort style living great neighbors great overall community

Better maintenance. Better office demeanor. I am still in a building with bedbugs. Only a matter of time before a 3rd spraying is needed. Very difficult to enjoy your apartment when constantly having to pack up and get ready for spray techs. Old building so it comes with apartment. Still alot to enjoy here. Better attitude from maintenance & office is a major improvement. Not sure why survey sent me to this page. I'm in albuquerque

Ladies in office are great bailey Roxanne renya. Security is great. Never any problems. Maintenance Hugo great also

The front office and maintenance and security staff are the top best they friendly helpful lovely people much thanks to them and their helping my son and I get our own safe apartment 🙏😁

I had an emergency ceiling leak and they came quickly and did good work as fast as they could.

Friendly leasing office staff very helpful and polite

The maintenance worker, Kash, was very prompt in addressing the issue that we requested services for. He was very thorough and polite, explaining the process and answering our questions. Thank you, Cañon de Arrowhead!

DO NOT rent from this company. They are complete scammers and will waste your time. I spent three weeks dealing with one of their properties, and it was one of the most unprofessional experiences I’ve ever had. The leasing team — specifically Marcus and Denise — repeatedly gave me false promises, saying “we’ll call you tomorrow” or “we’re working on it,” yet not once did they ever call me back. I had to chase them down every time, and most of the time they wouldn’t even answer the phone. Worse, when I visited in person, the office was always closed, and I was left standing outside in the hea…

On many of occasions I asked for help & received it immediately as the next day & always got the result I needed. Thank You So Much

I love the Esper Apartments I reside at There are multiple Friendly neighbors as well as a lot of Kids for my daughter to Hang with and make friends. I Cant see myself leaving here anytime soon just wish the pool was Working as well as the Laundry prices are now 2.10 per Load both wash and Dry. That's right 4.20 per Load That's more than a laundromat

Excellent service and they showed up a second time when it was acting up. Plus they did not quit until the service was perfect so I wouldn't fall again. They also did my housing inspection repair in time so not to cause problems. I appreciate everything they did for me.

Llevo poco tiempo viviendo aquí pero hasta ahora todo ha ido muy bien, es verdad que están reparados los apartamentos y que algún otra cosita como las bañeras que pierden el esmalte, pero el personal de mantenimiento vino rápido hay buena atención y rápida yo estoy satisfecha,

I've been living at 370 at Harmon for 8 months without any problems. Everyone in the office, the security team and maintenance crew have been helpful, friendly and efficient. I'm referring a friend here next month. Laura

I recommend Harmon at 370. Why, you ask? Because they are very polite, kind, and professional Roxanna helped me throughout the entire process. The apartment is beautiful and it’s very comfy cosy.

Responsive and courteous maintenance help.

Very professional, very friendly. An great clean up after.

If I could give half of star I would . Management is nearly the impossible to get in touch with . Local management is just as bad . We paid move in cost in full ….yet , several amenities were not available. No answer provided as to why . If you call them now , I can bet my next paycheck you won’t get an answer

Great fixed sink n cocking around bathroom n drained cleaned my bathroom drain.

The Kalamazoo location is well-managed, with friendly and organized managers. The snow removal is excellent, the landscaping is always upkept, response to issues is quick. Communication is frequent. The apartments are really nice. Absolutely NO issues with bugs, or I wouldn't be here. Pool is kept clean. Lots of trees and deer around. Mgmt often has fun activities for residents in the clubhouse (making crafts, chili night, etc.). Jeannie is very helpful and responsive.

If I could give 0 stars, I would. My experience has been hell since I moved in 4 months ago. I moved from out of state, so I was not able to view the apartment beforehand. The day I moved in they were spraying for roaches. When I entered the apartment, there was a strong pet urine smell in the carpet. They said they “changed it”, but the stench stated otherwise. I was told the flooring would be replaced, but it has been months and still the same urine stained carpets. I pay for two bedrooms that I cannot use because the previous tenants let their pets use the carpet as a litter box and the Pro…

I have been experiencing serious issues with my billing, and when trying to address an unexpected charge at the office, I was met with attitude and no assistance. When I requested to speak to someone about my charge, I was told there was nothing they could do and that no one was available to help. I was left to wait for a contact that had previously been promised but never materialized. I visited the office three consecutive days seeking answers, but I was unsuccessful. Finally, I was informed that the regional manager, Ayda Domier, would be calling me and that she would be in the office afte…

ALways nice always willing to help

Property: The View at University Center in Las Vegas, NV Jan. 2025 Issues with late night screaming/yelling and someone stomping so hard that it’s shaking our items in our apartment. We have informed the on-staff management of our issue and now the tenants are retaliating against us by yelling profanities and going around their unit, stomping so hard that my family is awakened wondering what the heck is going on. It’s hell here and the management won’t do anything saying we have to contact security when there’s no security around. In addition to that, to call the police even though these ten…

New Earth Residential… I am writing to address the ongoing and unacceptable issues at Fifty Seven 95 Apartments in Las Vegas. For the past three years, I have been repeatedly assured that security would be hired to patrol the property, yet nothing has been done to resolve this issue. Instead, the situation has only worsened, and I am deeply concerned for my safety and that of other residents. Just yesterday, I came home to find a clearly intoxicated individual dangling at the bottom of my steps. This is not the first time I have encountered homeless individuals loitering near my unit or in t…

We’ve been here at Elevate On Vineyard for almost a year & we absolutely love it! From the staff to the actual beautiful apartments! Thank you for everything

The staff are very friendly and GREAT PEOPLE to work with! The matiniece PEOPLE are very fast at fixing your problem and keeping up your unit! 5 stars to them all over at RIVER ROCK APARTMENTS!

My car was towed at Discovery at Mountain View although I was parked in the lines of a parking spot. However the “parking spot” that I parked in was no longer a parking spot according to the office. Yet I’ve never received a notice that it wasn’t a parking spot. And the lines are still there indicating a parking spot. I had to drive 45 minutes across town and pay $411 as well as $40 for a Uber to get there. I've tried emailing and calling corporate with no answer or reply . I will be pursuing legal action because per the apartment rules as long as those lines are there it is a parking spot !

If i could give this company 0 stars i would for one i been waiting on my refund so long when i called summer hills apartments they cant help me at all but was fast to take the money off my card when i did apply, then they'll give you the number to call new earth i been calling for two weeks no answer even left voicemails nobody called back then they dont really answer emails they'll tell you that will be back in off the following week but nobody ever reach back out like give me my money back my refund y'all was so quick to take the money but never give back this company is a scam look at the …

Unable to reach anyone by phone. Manager at apartment complex has no one to keep her in line, so it is no wonder that she doesn't keep maintenance up to standard.

To management team, at Lake Tonopah apartments (UV Residential), again year after year, Mike the Maintenance man has gone 'above &beyond ' to take care of issues. This time yesterday Sunday I reported a leak from my water heater to the answering service. Mike arrived soon thereafter to fix the leak. Great Guy!!!

Been living here since DECEMBER 2023 AND HONESTLY NOT A BAD PLACE TO LIVE STAFF IS AWESOME AND ALWAYS THERE TO HELP AND ANSWER QUESTIONS AND QUICK TO GET MOVED INTO SO FAE SO GOOD AND PET FRIENDLY WICH I 💕 LOVE

Zero stars . This company’s management team at Summer Hills Apartment is a sorry excuse of a management team . They sent out fraudulent eviction notices to over 3 buildings in the complex. Instead of closing the eviction notices they put apology notices on the door . It took them 3 months to remove the evictions . They are slum lords . They do not keep their word and do not make necessary repairs in the apartments . They were rude and hostile. Several of the units are inhabitable yet they still expect rent . They refused rent from several tenants last month but still expected rent . They argue…

Discovery At Mountain View, 5000 Mountain Springs Road, Antioch, TN. 37013. Very unprofessional and very Rude Management Staff. The service is the worst we ever experience. Other people within the complex will agree to this. I notified the Assistant Manager and complained about the infestation of roaches within our apartment. Her answer to this request was an Eviction Notice Filed. She refused to let us pay rent. She disabled us from paying rent online and stated "don't bring your rent to the office" I explained to her that a Retaliation Eviction is illegal. This is all documented. I wil…