RowCal Reviews

Since RowCal starting working with our building, I have found that they are very responsive when I have a question or an issue. This is the best service I have received since becoming an owner at our building.

This is by far the saddest excuse for a homeowners management company. Our HOA manager is outright incompetent and incapable of preparation for meetings, respond to emails, work orders and has significantly impacted the quality of our building. I would never recommend this company to anyone unless they wanted to actively witness the crumbling of their community.

Rowcal has been a very easy company to use as our HOA company. They keep us updated and well informed

Since Rowcal has become the manager of our townhouse complex, simply it seems like things are finally going to get done to the benefit of all the owners.

Peter Leon is the most wonderful human to work with and always goes above and beyond. RowCal continues to exceed expectations in how they support our community. Our HOA was in shambles after a previous management company had mistreated our trust and finances. They poorly handed us off to a new company who wasn't able to help organize the mess and ended up doing something similar. We once again, were in disaster. It got to the point of my partner and I discussing selling our property because we thought the HOA was about to collapse. Then RowCal came on. They had even less to documentation to…

As a prior HOA board member I do not recommend RowCal. They are unresponsive to both telephone calls and emails. I have a request in to simply change a lightbulb to a light in a common area and after multiple requests over two months no response. I got a “violation” as RowCal claimed that I had an item in the common area. I took a picture showing nothing there and asked RowCal for evidence. I did get a message from RowCal that an HOA board member would contact me about these concerns, but have heard nothing. HOAs will be better off avoiding this so called Property Management Company. My…

This is my hoa mngt company, and after reaching out to them a number of times (10) including email, phone calls and they don't accept face to face. About the responsibilities of the hoa . No response after 1 and 1/2 weeks. But if I'm late on payments they are quick to take action.

This property management is the most negative of the negative ratings. You can contact this HOA about situations and they do not return your phone calls. We have trash that is overflowing where we are getting rodents. Those rodents got into my garage and chewed up my hoses for my electric car. Costed me over $5000. Do you think they care. If you are a property and want to use these people don’t do it.

I have dealt with RowCal 3 or 4 times and have had a quick response each time. They answer emails timely.

RowCal hasn't paid bills for trash (has been suspended) Insurance was Cancelled. We have NO manager, but the 1st bill they will pay is to themselves!!!!!!

The worst customer service I've experienced in years! Double paid two months and have been dealing with the team for 3+ months to resolve issue and get a refund.

I have lived in Willow Creek over 35 years and Rowcal is the best HOA I have experienced. They are very responsive both in maintenance of the area and in communication when necessary. I feel they are present however not overbearing and unreasonable. They do a great job!

RowCal? Well the good News is that they only lasted here for a year, which means that everything they promised to be compete this year won't be, and everything promised for Next Year, or Next Spring, or Next Whatever won't be completed either. They did manage to increase our HOA fees another $30 per month covering everything they didn't complete. There also seems to be a little bit of a stop gap in communication and completing assignments with these folks except for the cash flow. Good luck.

Our HOA just got bought out by RowCal. Roof started leaking last winter. It took weeks to get ahold of someone to get a work order in. The work never got completed. Now that it is snowing again, leak has started again and we can't get ahold of anyone at RowCal except one person who blamed my wife for not staying on top of them to finish the work order. Roof is still leaking and winter is coming.

Literally the best HOA company! So helpful when I had issues with my account, the CareTeam took care of all my questions and patiently walked me through my portal step by step!

Hello, I had a very good experience with Anne at RowCal management Greenwood Village Co. Anne was the best, she answered to all my questions without hesitation. She was very polite, kind, and professional on the phone. It was a pleasure to talk to Donna, her demeanor was the best I had for a longtime. There are other associates at RowCal but Donna is the favorite. Thank you. Sincerely, Marie S.

By company policy, homeowners are not allowed direct access to the associations property manager. Our last property manager refused to get out of her car while inspecting the property (the majority of the property cannot be seen from the street), and if our current property manager is walking the property they are doing little to nothing about what they observe. They have been less than ineffective at managing the grounds, allowing much of the grass to die, or be taken over by weeds and tree shoots. Weeds are now growing up nearly 2ft high through cracks in the blacktop, there are still large …

Rowcal is a joke. I’ve lived at my property for 7 years and this is by far the worst it’s ever looked. It’s June and the water still hasn’t been turned on, the weeds are doing great though, there are trees that had been cut down a month ago just laying around the community on electrical boxes and in front of homeowners patios, trash and graffiti everywhere, pool isn’t maintained properly. Thanks for making our community (The Shores) look like trash. You guys are doing a terrible job. Avoid RowCal at all costs unless you want your once beautiful community to end up like ours.

Set up my automatic payment 5 times in a year. 5 times it failed - 5 times I gotta make a case for why they shouldn't charge me a late fee. I don't have this issue with my mortgage, my car payments, loan payments, credit card, or any other bill in my world. It's always RowCal. Ya'll are exhausting. Wasting my time, your resources, and building a poor product with an admin who needs four emails to understand one point. Edit: RowCal pulled more than double the amount they needed to out of my account in May. They didn't give me the correct amount I owed until I called in July. They didn't cash …

If I could give them 0 stars I would.. I had a very bad experience with them and still do. The first time I called them it took them months to act on a health related issue. Even though they managed to resolve the problem it took them about 20 calls and every call I had to explain everything to them over and over again which it was very upsetting. They said the property manager but they never did. I made a request about the hoa they said sthe property manager will call. But here we are 5 days later and nothing. THEY DO EXPECT YOU TO PAY UP RIGHT AWAY!!!!

Amanda is our girl.. she's always working!!

Tanya is always knowledgeable professional and Customer service-oriented she does a great job

Worst experience of my life. RowCal promised to fix my unit for over three months and then decided all of a sudden it wasn't their responsibility to do so. The gross negligence of this company is seriously disturbing. I called for months with zero response. I can not believe they are still in business. I have voiced my opinions with my HOA and we will be moving on from this Management company as soon as humanly possible. Even the contractors that the hire don't trust them.

I would give them zero stars if possible. I have been trying to get my community manager to reach out to me for over 4 months with no response. Front office refuses to give me a phone number or email to reach out to because it’s against company policy.( I have called the front office over 15 times in the past 4 months hoping to get help) They have no problems sending me violations though. How can I fix a problem I need clarification on, if I can’t get in contact with them. Wouldn’t recommend using this company for HOA services unless you want a terrible customer service experience.

I am very thankful and grateful to Tanya Valis for helping me to correct a monthly payment discrepancy that I had problems with since last year. After I brought all my payment proofs to Tanya she was able to resolve the issue in a prompt matter. Also, thank you to the accounting department for finding the missing payment.