Sentry Management, Inc. Reviews

Dani and Sentry Management took over management of our building just under two years ago and they’ve had their work cut out for them because it's an older building and mostly rental student housing. Dani has really stepped up though to get things done and improve the building and grounds. I’m happy we have her there taking care of the place.

Charise Kirtright is the property manager for Victoria Crossings II where I have owned and reside in my condo. Charise is always and I do mean always, caring and kind and ready to help. I have had several minor issues the property and when I call Charise she is responsive and gives me any and all options to whatever I'm needing. A recent and excellent example is my front entrance needed pest control attention because wasps had built several little nests in the area. Charise arranged the pest control service and went above and beyond to let me know that pest control was also needed on the balco…

As a real estate broker, I frequently need to communicate with management companies that represent condos that I am helping people to buy and sell. Obtaining and explaining HOA documents in a timely fashion is a common request and Sentry gets good marks for helping with that process. In particular, I want to personally recognize the exceptional service provided by Dani E. on a recent transaction. Her timely response to some critical HOA questions literally saved our transaction from being terminated. Dani is a pro and I'm glad she was on the case when we needed a clear and prompt response …

I have owned a condo at the Peloton for 9 years. The entire staff at Sentry Management, have been very professional to deal with. However, Gary, gets my vote as the most outstanding, exceptional, knowledgeable, and top-notch of the staff. He has always exceeded my expectations and is a true asset to the team.

Dani at Sentry has been pivotal in our HOA accomplishing much needed and long overdue projects at our property. She's helped the board change bylaws that enable us to work more efficiently, provided much needed help with our yearly budgets and overseen countless projects large and small. I could not recommend her more highly, it's been fantastic working with her!

Outstanding and dedicated staff at Peloton. I m an original owner and have seen staff turnover frequently. However we started with one building and we currently have four with a mix of residents and problems.I commend Tim and staff for consistently dealing with us all so professionally and all the issues with property seventeen years old.Every one of Tim s staff is incredible and I am so grateful for all of them. Roberta Lucey

Absolutely terrible management company. I have been trying for MONTHS to get a fence replaced that was removed next to my parking space, and no one will respond to me. Emails go unanswered, calls don’t get returned, and there is zero communication. On top of that, my HOA dues increased and my automatic payments were never adjusted, which caused my account to become delinquent. I have NEVER had an account go delinquent before, and this could have easily been avoided with proper communication and management. Because this was such a serious issue, I emailed multiple times and even went into the…

Gary was great to work with. Very responsive and took the lead on not only figuring out the source of my problem but also helping get the resolution started. Very grateful!

I called these people for months, and spoke to three separate individuals. I was just trying to correct a one cent error on my account that they were charging me late fees for. They couldn’t figure it out. I ended up figuring out, but they blamed me for the mistake. They did refund my money, but not after six months of brain damage. They publish the wrong numbers at the end of the year for the upcoming HOA fees. I brought it to their attention, and they just shrugged it off. Funny thing,they did it again this year. I called it to their attention, no response. Completely incompetent.

Have reached out repeatedly for over an entire year regarding a very serious concern. Repeatedly transferred to unhelpful staff, emails and “escalations” are never actually followed up with. Imagine living somewhere for a year, dealing with animals getting into the walls, and these folks can’t bother to respond. It’s disgusting

Jennifer Kinkead is the manager of my property and this is the first time I have felt like someone is listening to my community. I pray she continues to do the right thing by the residents. Corruption has been rampant in my community since I have lived here and I pray she continues to fight for the residents. As far as Sentry, Jennifer to me, is the one keeping them in good standings with myself.

I have had a wasp problem on my balcony since I moved in three years ago. Steps are finally being taken to address the problem since Jason came on board. Jaimie has done an excellent job in examining the problem and doing what he can to fix it. I can finally enjoy my balcony. Thank you to both Jaimie and Jason.

Maryann as well as Gary and Jason are incredible administrative staff members at the Peloton. They are professional, excellent problem solvers, and easy to work with. This is the best HOA team I have encountered.

The Sentry Management team here at The Peloton Condos in Boulder has always been top shelf, and continues to be to this day. We're lucky to have such a professional crew to keep us on track, including Gary, Maryann, Val, and Shannon (welcome back)! Thanks, guys!

Sentry is an amazing company. Dani Esch and Susan Horton are incredibly easy to work with and make difficult issues significantly less difficult through their hard work and care.

Jason Hendrickson and the repair crew are doing an excellent job of taking care of things at the Peloton. Things that were delayed getting fixed are all happening now, and I'm very happy with the results.

The employees of The Peloton strive to make sure residents' situations are heard and fully understood. Additionally, the administrative staff, along with the HOA Board of Directors, is knowledgeable, highly organized, and well-resourced to respectfully and efficiently manage homeowner situations as issues arise.

Maryann and Gary are a great team! They are always available and take ownership of issues with great attitudes. Sentry is fortunate to have them on your team.

Sentry Management, especially the Colorado District President, our accounting representative and our onsite staff are great to work with and get the job done. These are the people I interact with the most from Sentry. They have been helping us find qualified candidates for our onsite management team. The accounting team has been great to work with as we are a large HOA and manage a large budget with large reserves. They work closely with us every month to make sure all financials are complete and correct, all invoices paid and all condo sales going according to plan. Not an easy task....…

I have to share my recent experience. Gary Cornett at Sentry Management was extremely helpful to me recently. I needed step by step guidance to get through a pretty basic process and he was knowledgeable, patient and kind . It was a great experience working with him . Good people deserve a shoutout !!! Thanks Gary

Edit: Just emailed to the address provided in the response below. Let's see how long it takes them to resolve. What a waste of time. I manage a rental condo in a community where Sentry runs the HOA. I have been calling them since 5/29 (today is 6/23) trying to get a pool key for the renter. The phone is answered by a call center in a foreign country after a super long hold, and they are only able to take a message. Why be on hold for 20+ minutes to only leave a message? They take messages, promise that someone will call me back, but nobody does. No call back, no pool key. Very disappointing. …

APARTMENT & BUILDING INFESTED WITH COCKROACHES We live in the Spanish Towers, in Boulder, Colorado and have been living alongside COCKROACHES for upwards of THREE months. I did not even know it was possible for cockroaches to be in Colorado. Sentry Management has completely avoided our calls, and our leasing offices calls, and has failed to do anything about to rectify the situation. We have woken up to cockroaches in our kitchen, our panty, our dishwasher, and worst of all, our bed. The infestation is coming from the building, which means all the treatments we have completed are not stoppin…

Highly unresponsive. They delayed the sale of my house by an extra month, almost having my deal fall through due to their lack of communication. Cost me thousands as a result. When you do get someone on the phone, they say they will call you back and then never do. Very unprofessional.

All I received was basically an acknowledgement that my email was received. No explanation on what would be done. Still getting the green tire marks from the lawn mower. And I have go out and sweep after they are done because tgey don't get all the grass off my step nor the sidewalk in front of my home.

I'm a renter who rents from a property management company that's amazing. Sentry 'runs' the building I live in. It's actually quite funny they sent me a review request because they never responded to my phone calls. We had a fire suppression system leak in our hallway. I mentioned it Multiple times to maintenance, via email, etc. It was ignored because I'm a renter. Fast forward to April and the leak has destroyed an entire section of hallway that they are just now getting fixed, in June. I've had to deal with walking through a construction zone for the past 3 months, I can't get a response fr…

Our HOA management company has provided consistent support and professionalism in handling the needs of the Peloton HOA. Communication is clear and timely, and we've seen steady progress with overall administrative efficiency. Their experience and structure have made a noticeable difference in how smoothly things operate. We appreciate the reliability and resources the broader team brings to our association.

The staff at the Pelaton are awesome. Each and every employee are professional, courteous, and prompt with replies. We enjoy living at the Pelaton largely due to the Ed excellent staff.

The crew at the Peloton goes above and beyond to help. Always available and ready to solve any issue.

Sentry Management has done a great job for us. We had a flood in our apartment and they were a lifesaver knowing great companies to call for restoration and content. Melissa is in our building and she is kind, helpful, professional and always has a smile.

Our property manager, Dani Esch, is excellent. She is attentive and responsive to our needs and concerns. We have benefited from her guidance and experience. Dani comes across very professional and respectful. Unfortunately the same cannot be said of previous managers assigned to our property. She has restored our confidence in Sentry.

We have gone through different managers and we just recently got a new manager name Dani Each. Since Dani taking over community, she has been a much need personal who has cared and got task done that were much needed. Her experience and dedication has been a positive addition to our community. Her professional approach to our community has great appreciated especially with difficult people to our community. I just wanted to let you we appreciate her and her efforts. I wanted to say thank to Susan Horton for taking the time to listen to us and bringing her abroad. Susan you also help us a lo…

Susan went above and beyond to make sure I had all my questions answered. It’s nice to work with someone that understand how time sensitive real estate transactions can be. Thanks Susan!

It has been a pleasure dealing with Susan and her team. Communication is always prompt and easy to work with.

Never answers always routes me elsewhere also never at office location during office hours

Really strange, trying to locate a property that I know they manage, I’ve spoken to two people they know nothing. Positive that they manage the HOA, because I’m part of that HOA. Unfortunately, nobody returns phone calls or emails. I do not suggest this company