Service Plus Community Management Reviews

Annette is the best so helpful !

This HOA management company did a very poor job managing our community and we are so blessed to be done with them.

Subject: Disappointing Experience with Service Plus Community Management – Chaparral Townhomes I am an owner at Chaparral Townhomes in Aurora, a community currently managed by Service Plus Community Management (SPCM). While I supported the recent HOA fee increase, understanding that the complex is in need of repairs and updating, I am disappointed in how a specific issue was handled. My unit was the first in the complex to receive new wood siding. Unfortunately, when construction began, the exterior hammering caused damage to the interior drywall—specifically, 6 to 7 noticeable holes along t…

I have to share my experience with Wendy Larsen and her team at Service Plus Community Management. While working with a potential buyer of a property under SPCM, I needed quite a bit of information on the status of the property and projections for numerous items down the road. In my 25 years as a mortgage professional, I rarely if ever get the service I received from Wendy. She called me immediately upon receiving my email. She was forthcoming with the detailed history and and the near future of the property. In all of my years I have never met a property manager that I would consider to b…

Probably one if the worst ran HOA' I've been involved with. I see issues around the neighborhood that are against HOA policies and never see anything done about them. But don't leave your trash can out too long or you'll get a notice of violation. What a joke.

I recently had some issues with a noisy pump right next to my house and had great deal of problems getting help from the builder, city, landscape company, etc. to deal with it. I sent a request for help to Service Plus and they immediately had it checked out and determined that the pump was not running properly. I am very grateful for the help as it has greatly improved my family's enjoyment of our outdoor environment. Thank you!

Completely rude interaction. Create an intake form if you want specific info up front. Asking an initial general question to inquire about something does not a require a rude response. Unacceptable.

Incompetent at best.

Rick has been nothing but fantastic to work with. Rick is so prompt and clear with all communication about what’s happening in our community. Rick handles difficult situations with such grace and professionalism and always makes the homeowners feel heard. Rick is a huge asset to the service plus community management team.

I needed to reach out to my HOA but wasn't sure how to accomplish all I need to address. Luckily I had received a recent email from Service Plus Community Management and they sent me a long email in response covering all of my Questions and attaching instructions for accessing my account. Their response was swift. thorough, courteous, and very helpful! What a nice experience!

I want to share Rick at service plus is very offensive to me and my family. I know this review is a bit late but I wanted to wait until my family home was sold so that he didn't try to pull some sneaky special late charge or fee assessment to our home. when I called this year to ask about whether the trash would be coming on the normal scheduled day after memorial day, he said that any any person with "half a brain" knows that trash companies do not work on that monday and that things get pushed out a day. I called a few days later to inform him the trash never got picked up and he told me th…

HI I'VE DEALT WITH PROPERTY MANAGEMENT MANY TIMES OVER A LONG PERIOD OVER THE YEARS&DECADES I'VE NEVER CAME ACROSS ANYONE AS THOUGHTFUL AND CARING AS MONICA HAD A SITUATION GOING ON IN MY UNIT AND CONTACTED MONICA ..VIA EMAIL WITH ALL SHE HAD TO DO TO MANAGE PROPERTIES INCLUDING RED SKY SHE MADE TIME TO CONTACT ME I EXPAINED EVERTHING TO HER SHE WALKED ME THRU THE PROCESS BOUT THE REPAIRS IN MY ATTIC CEILING DOOR/FRAME WHO TO CONTACT AND I WAS NERVOUS TOO AND RE ASSURE ME THAT EVERYTHING BE ALRIGHT THE ATTIC DOOR AND FRAME GOT REPAIRED THRU MONICAS DELIGENCE AND MAKING FEEL LIKE THE THE LIIT…

We are homeowners in Country Club Reserve which is located on Cord Grass Dr & Douglas Rd. Our concern is the open area that is located right behind the houses that are on Cord Grass Drive. This open area is full of tumble weed and other debris that is a high potential of being a Fire Hazard. As per communication with the City of Fort Collins they notified me, “that area is also a Stormwater Management that belongs to the Country Club Reserve HOA”. This message was send to our HOA on May 2025. We still waiting!

Got back to us promptly. Thank you!

Natasha is the best!

Everyone always so kind don't have anything negative to say if I could give more stars I would from the Touchton.

Responsive, proactive and advocates for their communities. The HOA space can be challenging especially when homeowners and board are unclear of the unique guidelines and responsibilities of their individual association.

this company represents my HOA and has been very unhelpful, fees have gone up over and over again ($275 in 2021/22, now well above $400, with an aim to increase again!) grounds, covenant "enforcement," and snow removal leave much to be desired. I have no idea what we as home owners are paying for. Hector takes the cake as the most rude, disrespectful and unprofessional person I have ever come across. rats were invading multiple garages, having nested in a pond in the community and they made me fight tooth and nail for help. I asked for help regarding a neighbor who allows there dog to use the …

Excellent Service and Care through an otherwise terrible sewage stoppage situation that lasted almost 3 days requiring all water and sewage to be cutoff for 6 buildings in Oak Park . Management provided Free Water for pickup AND those who were too elderly or disabled to get it, as soon as Management was notified, Quickly, Delivered the water! Email responses were also quick and sensitive with multiple updates throughout the days. Definitely 5 Star! Thank you!

Natasha provides outstanding assistance and direction whenever she works with the RR HOA Board members and/or homeowners.We are grateful for all of her hard work.

First of all I've been dealing with my issue for a month now. And in my stupidity forgot to write the other persons name down. My faux pa! And then when I call in HECTOR answers and would not even listen to my request!!! Now I know why their ratings are so low. They absolutely have no concept of customer service! I couldn't get a word in edge wise without him talking over me and the whole reason I had to call AGAIN!!! Yes AGAIN!!! I've been plenty patient before but I just called multiple times and HECTOR who apparently has more power than the people who pays his checks always answered toda…

I needed my fence repaired and they had someone out the next day. The workers did a great job as well. Thanks so much.