SOPRA COMMUNITIES Reviews

This management company’s lack of responsiveness and accountability is incredibly frustrating. Each unit owner pays approximately $4,000 annually in HOA fees, yet management appears unwilling to be physically present when repairs, contractor access, or leak investigations require oversight. At a minimum, owners should be able to expect timely responses to basic questions and concerns, particularly when they involve access to our homes and potential building maintenance issues. The issue is not simply inconvenience; it is the lack of basic service, communication, and responsibility that owners…

Don't believe any 5 star reviews - they have to be fake. Sopra is the worst. I live in a building they used to manage, and we finally switched. They left a trail of disaster, due to poorly maintained mechanicals, now requiring extensive maintenance or replacement. Also, check your financials. They will be a mess. Part of it is incompetence and part of it is Elizabeth's attempt to hide the fact she's running the HOA's bills through her personal credit card to get the points. By doing so, vendors charge a credit card surcharge or convenience fee, so you are paying about 3% more than you s…

The owner Elizabeth & her team are fantastic! As an HOA board member, our 44 unit condo building struggled to find a supportive property management company for our HOA, & we were fortunate to be introduced to Sopra Communities. Within the first week of Sopra taking over, responses to homeowner concerns were handled immediately, communication was streamlined, & our stress levels went down. Their systems are easier to use, and you can tell they value the relationships they have with the communities they manage. I called all 5 board members for 5 separate communities who were on their reference…

I cannot say enough about how wonderful SOPRA COMMUNITIES is when it comes to their management style and the overall experience they create. From the very first interaction, it’s clear that this is a team that values not only professionalism but also genuine kindness and connection. The management approach is thoughtful, responsive, and proactive — they anticipate needs before they become issues and handle every situation with care and clarity. What stands out most is how exceptionally nice the staff is. Every member of the team goes out of their way to make residents and visitors feel welcom…

In the 34 years I’ve resided at my condo, we have tried them all.. self management, a hired live in manager, larger management companies and for the last 4 rears, SOPRA Communities. SOPRA by far has been the best across the board. As president of our HOA, it’s a relief to have an extremely competent building manager, who I can ring or email and get maters addressed immediately. Their customer service department is top notch attending to residents needs and requests. If they don’t answer immediately, the phone call is soon returned. Our treasurer is ecstatic with their accounting department, …

The fact that this company is still in business is mind blowing to me. My HOA hired them as our management company, and we're still cleaning up messes they caused. They're unprofessional and lack any kind of good business judgement. I would strongly discourage anyone from using this company for anything.

There is water actively leaking into unit and Sopra acknowledges this is their responsibility, and will not provide a plan of action, repair schedule, info or help for an active leak of water coming from roof of the apartment building into my personal unit. Sopra has acknowledged how delayed their responses were in our shared email thread, and never closed the loop w/ me. I'm asking for them to split the repair costs caused by the damaged building and lack of proper maintenance on the roof. I was touring the apartment to potential tenants with active water leak, and had to complete repairs t…

I have never before written a negative review - so that should tell you how bad it is that I've been pushed to write this. Sopra is the worst management group I have ever worked with. From extremely poor (and flat out rude) customer service, a receptionist who called me a liar, a flag they wouldn't remove that broke my window in three places, and a complaint I sent in that was never acknowledged nor passed up the ladder... the list is endless. I have begun to look for a home elsewhere, and I tell anyone who will listen that they should never live in a building managed by Sopra, they will surel…

Poor customer service and follow through. Expensive for what your community will receive, but they give themselves a nice raise every year, regardless of their performance ... a raise that your community must absorb. The owner's attitude is, "Well, if you are unhappy, you can go elsewhere."

UPDATED 10/22/2025 Yes, our community finally fired these incompetent morons! UPDATED 04/03/25 Was told water would be shut off with only 30 minutes notice yet they apparently knew the work wasn’t completed the day before. UPDATED AGAIN 12/31/24 Our front gate door system has been smashed in since 12/13 with absolutely no updates from Sopra. UPDATED REVIEW Several months later and if you can believe it, Sopra is even worse. They fired the person originally anssigned to our account and replaced them with someone equally as dumb. They completely mismanaged our large scale building and pai…

unresponsive and unfriendly management

Absolutely the worst property management company I’ve dealt with. If you’re in an emergency their on call engineer will hang up on you. If you follow up on an issue you need to call the office 2-3 times in a row before they’ll pick up the phone. When you ask to speak with management as a paying customer they refuse to escalate. Avoid at all costs.

Literally the worst management company. They charge the most ridiculous and expensive “ reassessment fees” and never answer their phones nor do they even attempt to fix the keycards or key fobs that ”randomly” deactivate.

Try calling, no one will ever answer. Awful customer service, no urgency when you actually need hep, terrible management provider. GO ANYWHERE ELSE

Our experience with Sopra Management has been extremely disappointing due to a complete lack of transparency and professionalism regarding the $172,000 fire panel replacement assessment. Despite multiple attempts to obtain an itemized breakdown of costs, the full engineer’s report, and both bids received, Sopra has repeatedly ignored our requests. Homeowners deserve full disclosure before being forced to pay such a significant amount, yet Sopra continues to evade accountability. To make matters worse, the lump sum total of $172,000 is highly suspicious. When is an assessment ever a perfectly …

VERY UNPROFESSIONAL TOTALLY!!!!