Westward360 Reviews

Great experience working with Westward360 on our recent HOA fence replacement project. Melvin Garcia, Assistant Community Manager, was very responsive, organized, and kept communication clear throughout the process. Sheryl Elegado, Community Manager, did an excellent job handling project approvals, making everything easy to coordinate. The whole team was professional, helpful, and easy to work with. We look forward to partnering again!

I represented the buyers who purchased their condo at a property managed by Westward360, and I had the best experience working with Aileen McGinnis. She was responsive, informed, and really cared that my clients felt comfortable with the HOA information before proceeding with their purchase. I was thrilled with her customer service. Thanks Aileen!

I am an owner of a unit in Parkway Condominiums in SE Denver and am extremely disappointed in the service and lack of integrity of Westward 360. They refuse to repay negligent accounting amounts and state we should have “reminded” them about agreed upon responsibilities. Difficult to work with, with high Manager turnover.

This is a horrible company. If you’re looking to live somewhere managed by them, run in the other direction. They don’t take any property issues seriously and brush off concerns. For example, we are currently in a drought and the landscape company messed up the sprinkler installation so water is leaking everywhere. Yet nothing is being done even when I call the emergency line. We pay hundreds of dollars a month to this company for NOTHING.

RJ was beyond helpful! He walked me through all the steps to set up my online portal with patience and answered any questions I had along the way.

I have had good responses with Ljay Tan at Westward360’s she responds to me every time I call or text every time and very knowledgeable about her job

Ljay Tan is the best person I have ever spoken to. She helped me with the dog issue with my neighbor, which has been a problem since my neighbor moved in. Ljay was a very nice and knowledgeable assistant manager of the community. She was teaching me how to deal with the issue and avoid confronting the neighbor directly. I am glad we have such a great assistant manager. I feel whenever the issues arise, she is always behind to support when I need. Thank you so much, Ljay Tan. 😊

Angelo was so patient with me and went thru all the processes about my account. I was so appreciated by his effort and patient. Thank you Angelo.

Rey really took charge of a request to do a repair on the outside back door of the building. I had sent two emails prior and no action was taken. Finally I called. Hopefully this will be rectified soon as it is allowing the frigid air into the building. THANK YOU Rey!!!!!

I spoke with Beth Ancheta with Westward360, very helpful with an urgent matter. Very helpful and I felt her kindness and concern. We need more people like that!!!

Paolo Sison did a great job of helping me and my son set up automatic payments for my son’s management fees and taking the time to answer all my questions.

Called today to help get my account set up on the portal to pay my HOA, Andy was very helpful and patient with me he walked me through every step. He made it very easy for me im very thankful! Thank you Andy 🙂

Christine wad so pleasant and helpful. Question answered, thanks

Rey was very helpful assisting me in establishing a portal to Westworld360.

Being new to this management company I found myself having difficulty signing up to the portal and enrolling in the auto pay. I called and spoke to Paolo Sison and he was extremely helpful and very patient with me. I’m very excited to see how well this new management company works , so far I’m happy with my experience today.

Helped with a wrong doulble payment

Andy was very helpful and patient with me. He did a great job in solving my issue. Many thanks.

Monica was an enormous help to me this morning. She took the time to listen to my problem and asked great questions to help me get things in motion with a roof replacement. I'm happy that westward360 has team members like her!

Monica is very nice

I contacted Westward360 today to setup my portal account and was assisted by Ron. He not only helped me set up my account but he helped me make my first payment and helped me set up an automatic payment from my checking account. Ron was very attentive at every aspect of my call and I was very pleased with the service I received.

I’m very upset with the way Westward360 has handled our property. In over 10 years of experiencing different management companies, this one is by far the worst. The lack of sympathy and excuses made when you need something is appalling, and this company will not help you. They’ll just take your money.

They were negligent in the management of our condo leading to costly repairs which could have been easily mitigated had they been diligent in communicating properly with our BODs and following through with designated maintenance. We are extremely disappointed in their lack of responsibility/accountability. Their manager turnover rate, along with their inability to properly communicate with the BOD and community, lead to constant mismanagement requiring our BODs to step in.

My HOA had two special assessments in the last 14 months. Westward360 was of MINIMAL help, as our HOA president did all the legwork. When time came for routine maintenance, the management company's lackluster service caused the building gutters to back up and multiple units flooded as a result. This was symptomatic of the approximate three years we dealt with them.

Very disappointed. Funds mismanaged or “misplaced”, contracted work not completed with no accountability for the resulting property damage. Would never recommend.

They have mismanaged over $73,000 from our HOA, which included double paying for the same insurance company and missing payments for a balcony and roofing cleaning, which ended in significant water damage to my condo and 3 others due to clogged gutters. They refused to pay previously agreed upon amounts for contracts we had with them on different projects, and they are making no effort to make up for the mismanaged funds or water damage. They claimed to do inspections and work that they didn't do in our condo complex. Overall, they have been untrustworthy and cost us significantly extra for u…

Utter Negligence and Zero Accountability from Westward360. I am beyond disappointed and frustrated with Westward360's complete lack of responsibility and professionalism. As a resident in one of their managed properties, I've experienced firsthand their failure to maintain basic upkeep, which led to significant damage and inconvenience. Recently, heavy rains caused the gutters to overflow, flooding several units. This wasn't a freak accident—it was entirely preventable. The company had neglected to arrange for proper gutter cleaning, despite this exact issue being discussed in a previous HOA…