Westwind Management Group, LLC Reviews

I have lived in my home in Saddle Rock Ridge since 2003 and our HOA has utilized Westwind Management as their Community Association Management Company since then. I know HOA's in general get a bad rap...but I personally have never had an issue with our HOA. Yes a couple of times I have received a notice in the mail to 'fix something' that I overlooked...no big deal, I fixed it and moved on! That is their job and I appreciate that they ensure that my neighborhood 'looks nice' as there are some people who don't take care of their property like they should and that will in time effect the val…

I have been trying to contact them for over 3 months now. We sold our home in February and not only are they sending us the new owner's issues, they refuse to respond to emails or calls. To date, they still have not refunded our overage on our account or made any attempt to rectify the situation. Terrible customer service and absolutely ridiculous confidentiality.

If I could give 0 stars, I would. This management group has gone from house to house over the last 2 years (Ive owned here for 8) picking and choosing what compliance issues to stick on homeowners because they have no reserves for EXPECTED repairs to the community. The law in CO states the HOA can pass on UNEXPECTED repairs to the homeowners. The water main break, after 50 years, is expected. The siding needing repaired after 50 years, is expected. This management group wants its homeowners to pay for every expected repair to its community. The majority of HOAs have amenities for its communiti…

Westwind is a wonderful company! Great experience doing business with Angela Watts on some projects for her HOA communities. Exceptional communication! Nothing but the best things to say about her and the company.

I have bought and sold properties in an HOA managed by Westwind Management. Westwind, in particular, Rachel Kaelin, has gone above and beyond with their responsiveness and support for me in my transactions. I am very appreciative of their understanding and kindness while helping me. Thank you!

Best management team we’ve had, servicing our HOA community. Rachel and Kelly are outstanding, in their responsiveness to resident concerns and customer service skills. They are both the best!

Lazy, ignorant, worthless. Terrible response time to emergencies. Always blame someone else. Terrible customer service. These problems are indicative of poor leadership from the top down. I would never buy a home with an HOA dumb enough to hire this property management company!

Westwind Management, and specifically Christine Williams, has been an outstanding community partner for our HOA. HOA management is never an easy task, yet Christine consistently strikes a seemingly effortless balance between being a responsible steward of our community's covenants and guidelines while remaining a steadfast advocate for our homeowners. Christine’s strength of character, willingness to assist, and relentless pursuit of supporting our residents have created a positive ripple effect across our neighborhood. Her approach fosters a sense of trust, collaboration, and care that stren…

I wish to compliment the superior service April Delgado continually delivers on the many times I have dealt with Ms. Delgado. She is very responsive to my voice messages and emails and is excellent in following through with my requests. In my experience, these are rare qualities today and may be overlooked or taken for granted, so I wish to emphasis how important it is to have employees, like April, who makes it important to treat home owners, like myself, with the respect, kindness and consideration that she does. She listens, provides her feedback, and then lets you know what she can and w…

Westwind has been a fantastic resource for our HOA. They keep us up on all the new legislation, provide great resources and help us keep our rules and regulations current and therefore protect our community. We have had limited volunteers and thanks to Westwind we are able to keep our property looking and functioning great. They have helped us deal with large projects with minimal resident impacts. My Association has gone through a new company about every year for several years but I think we will be staying with Westwind for a long time. Thanks Westwind for a great manager and for helpin…

The Westwind Management LLC is a highly professional group and active in business. I must include that Association Business Manager Ms. Jessica Azzarano has been an asset not only to the West Management Group but also as a member of the HOA of Lincoln Square Loft. She is highly professional, courteous, and she makes sure all jobs and requests are done properly with satisfaction and on time. Most recently she took care one of my long waited requests and also followed up with me for my feedback. I wish her the best and the West Management Group.

It is honestly unbelievable how poorly Cambridge Square HOA and Westwind Management have handled this situation. For nearly a week, a resident has effectively been trapped in her own home due to a failed entry/access system- unable to leave to walk her dog, grocery shop, or go to work without leaving her patio door unlocked and unsecured. Despite collecting nearly $500/month in HOA fees, there has been no meaningful urgency, no temporary accommodation, and no real solution offered. Somehow there was enough urgency to hold a morning meeting that caused the resident to miss multiple days of wo…

They won’t help or do anything in the neighborhood

Very disappointing experience. Our stay was completely impacted by constant and excessive noise from the apartment above due to extremely poor sound insulation. Every footstep was loud and continuous, making it nearly impossible to rest or sleep throughout the entire week. We reported the issue during our stay, but no real solution was offered. We were told there were no alternative units available unless we paid more, which is unacceptable given the circumstances. This was supposed to be a relaxing vacation, but it turned into a frustrating and exhausting experience. Unless the insulation…

If an HOA is owned by Westwinds, do not live there. Our pipes rusted out completely due to never being cleaned or checked on. The HOA is supposed to cover this as it is studs out but claims it is a home owner issue. So your 400$ a month goes to nothing. They will not cover roofing, infestations from another unit, and dont even keep the gate working. Our cars have been broken into. Solicitors knock constantly and the HOA does nothing but line their pockets. These building are on the verge of collapse yet they do nothing. Karri- our property manager has hung up on us every time we have tried to …

Lynnette provided great customer service while being very understanding. Highly recommend!

Dalahi has been very cooperative and professional.

I didn't want to even put 1 star for this place. I see why people dislike HOAs. The community I live in is rat infested and no not mice, rats, in the spring and summer. There's a dumpster a few feet from door and it is the most trashiest, unmanaged thing I've seen. They also tend to pick and choose who they bother, apparently. I registered my car online and per the DMV's instructions i tapped the online registration permit to my back windows so that it is visible, well, they keep putting parking violations on my car saying my tag is missing or expired and threatening to tow my car. I went arou…

Don’t expect a phone call to do anything for you, they’ll be in a staff meeting from Halloween to New Year.

Lynnette went above and beyond to do her part to help us get a new buyer into his condo before Christmas. She promptly returned my call, appreciated a cordial and respectful request, and genuinely wanted to help make it happen. Her responsiveness, positive attitude, and willingness to step in and expedite the process made a real difference for everyone involved. This is true customer service. Personal communication, professionalism, and follow through when it matters most. Thank you, Lynnette, for setting the standard!

1 star is being generous for this company. Westwind Management has been unreliable and extremely difficult to reach. You have to be diligent just to get someone on the phone. Phone calls and emails consistently go unanswered. The company promises a follow up within 48 hours but it rarely happens. Communication is subpar and poor. There appears to be little accountability or customer support. Overall, residents should not expect timely responses or your property concerns addressed unless you threaten the severity of the situation.

My wife and I live in the Green Valley Ranch Aurora HOA which is part of Westwind. We are attempting to have our backyard remodeled and hand delivered our application for the design to the Westwind management office on May 2nd, only to receive a notification that it was accepted on May 13th, almost a full two weeks later. This should have been the first red flag as everyone I talked to that lives in an HOA around Denver has an online portal for such things. But Westwind required it be physically mailed and or hand delivered to their office. I should note Westwind does have a ‘portal’ that is a…

Lynette Maury is so wonderful and helpful. Total lifesaver

I have to deal with this company in two communities. Last night I attended the HOA meeting, where the Mark the rep basically said you already talked and raised his hands up pretty dismissive considering I have been reaching out for months. I have been contacting the community rep thinking she was relaying all my emails and concerns but last night I found out that was not the case. The main issue was the trees hitting the roof and the insurance company not insuring leaving all liability on the HOA. Original request was February and now it's June. Her reply is that all the trees that were d…

I had an issue with my outside sprinkler pipe. I called the HOA and the agent jumped on it. Had a tech arrive the next day and completed the job. Such quick response. Thank you.

Horrible customer service. I've emailed multiple times without response. Called and finally spoke with someone they gave me access to my HOA portal that all of the sudden wouldn't let me login. Said they had no record of my email even though they have sent me emails to that email address for the last 4 years. When I inquired about why they asked me for a deed of the house, I was immediately transferred without notice and a message machine picked up. Effectively just hanging up on me. This is unfortunately not the only time I have had issues with westwind. I am always treated disrespectf…

Thank you Roxanne and Audrey for all your help getting information we needed for my client in a timely manner. All the questions we asked were answered promptly and we see this is a well run community! Thank you so much...I appreciate you!

Westwind just took over management services for our condominium homeowners' association. Their staff are kind and responsive to questions and requests, despite having to also manage unresolved issues from the prior management company. Communication to homeowners is clear, and informational meetings are once again on the schedule.

This has to be the ABSOLUTE WORST HOA company i have ever dealt with ... if you are looking for a home and this company is your HOA.... i would reconsider... They never pick up the phone.. take forever to get back to you and make it incredibly difficult to pay your bill!... and i wont even talk about the "complaints" we get for "trash in our yard" or "grass that isnt green enough" .. absolute HORRIBLE.. .. and dont call during work hours because they ENTIRE office has a staff meeting and cant pick up the phone!...

If I could give West Wind Management zero stars, I would. My experience with this company has been nothing short of frustrating and unprofessional. I called to address a payment issue—an error that their own staff caused by changing my payment date without notice. Rather than helping me resolve the problem, the representative named Julie McFadden that I spoke with was dismissive, rude, and ultimately hung up on me without cause. This wasn’t the first time I’ve encountered this kind of behavior either. Julie McFadden was rude and disrespectful on prior occasions. Delayed responses, poor commun…

I had a time sensitive question and Lynnette Maury was able to get back to me quickly!

I have seen my HOA increase from 287 to now 393 with this company in 1 year. It is the absolute worst and I plan on filing a complaint.

There was a massive dump that occurred on our sidewalks of trash/furniture/waste that took over (2) 4ftx8ft areas. When I reached out to Rachel Kaelin from Westwind Management responded quickly and resolved the issue within days. The event happened again the following week and Denver Waste Management wasn't picking the items up. After another request to Rachel, she created another ticket for trash removal that occurred within days. Great customer service!

We have worked with Brook and the Westwind team several times. They are always super on top of it and easy to work with! Look forward to doing more with them in 2025.

This team is the best in the business. They are proactive versus reactive and they make it easy. what more could you ask for from a property manager?

Very helpful and quick to respond when I needed help!

I've been known to complain about HOA services so when I have a good experience I should share that too. Julia was awesome and helped me with a billing issue in a very short amount of time. I appreciate the competence!

We had a sidewalk issue in our neighborhood where one edge had sunk, causing a tripping/falling problem. I contacted Westwind, and they fixed it within a week!

Our HOA has recently made a change in management company and feels extremely fortunate to now be working with Westwind. Our initial contact was with Talin Unruh. Talin was super responsive in answering our inquiry and scheduling an appointment with our Board of Directors. From that first conversation we "clicked". There was no doubt in our directors' minds we were dealing with a highly skilled, professional operation. Talin was enthusiastic and knowledgeable about Westwind operations and provided great insight as to what we could expect. He asked perceptive questions to learn about our commu…

Great customer service! Christine Williams was especially helpful and answered all my questions.

The HOA portion of our fence was deteriorating significantly this year and some boards were falling a part. We were able to send pictures to Westwind and get the board to approve replacing the fence now instead of waiting until next summer. It was a very smooth process and they were quick to respond. Great job!

Westwind management and Christine Williams are the best in the business. I appreciate how the make me feel like a priority every time. Thankful for your great customer service

It is always an absolute pleasure working with Christine Williams. She’s always so helpful and kind. Always has a cheerful and supportive attitude!!! Thank you for being you and making Westwind management easy to work with.

I am very sorry to be losing Westwind as our property manager- I have found them (especially Rachel) to respond quickly and effectively to any of my issues

Worst HOA of all time, they send threatening letters on items they do not fully understand and displays zero empathy. We do not recommend living in areas that falls under this management (Colorado)

I absolutely despise having this company as my Condo communities HOA. It was so much better when we had a different company. After this company took over the HOA the fee has gone up twice. The late and administration fees are ridiculous and the staff lacks customer service. Our dumpsters sat overflowed with trash for months when they took over. The amount of snow it takes for them to send people to shovel is crazy and they removed all of the dog poop bag dispensers around our community, but we somehow pay more than $100 more than when they took over. No one should tell someone they should be p…

Terrible service for hardworking homeowners. We cannot even park in front of our own homes due to apartment RENTERS parking outside of our residences. Taking up all the spots. I’ve written dozens of emails and letters and no response. Would not recommend this company!

Balahi was a great help. I called and left a message asking about HOA dues and she called me back quickly. She was friendly and helpful and made sure that all of my questions and concerns were answered. Thank you for your great service. :D

I just wanted to let others know how helpful Rachel, Anias, Kelly and the whole team has been. What a great group working at Westwind Management, Englewood, Colorado

They are horrible!!!they charge me 700 a month they don’t even have a plow service. Bad bad management

absolutely terrible sevice, you can never get a hold of anyone, always had issues with them. They are truly disapointing

Zero stars if I could. We just can’t seem to land a good property management group for the HOA. Westwind is the third in two years and just pretty terrible. Not sure what we are paying for with our dues