Imagineers LLC Reviews

Awful experience with Imagineers as the property manager of my community in Danbury. We are changing companies as of July 1. Our property manager John failed to complete work orders or communicate with homeowners about work orders. People’s hones are incurring significant damage because of the lack of accountability and appropriate care for units from the property manager. Multiple lawsuits are at play. Absolute disaster.

This management company is horrible. They hide funds, will not share/disclose receipts for work done. They ignore work orders and charge owners for repairs that are done outside the units. The town has stepped in to make repairs because Imagineers dropped the ball for years. Before Imagineers LLC responds to this, Gary has been contacted multiple times. He’s the one that is not disclosing proper information such as itemized receipt/ invoices when requested. He is rude, facetious and disrespectful.

I don't know who to actually send this picture to as every single thing that has gone wrong in Fox Hill has not been managed, including the tree limb that totaled my car because you do not trim the trees back. Also the destruction of the storage unit on my deck that was destroyed by one of your men cleaning up the snow and throwing it on top of the roof. So here's another one for you. This appears to be the beginning of a sinkhole. Perhaps you should have somebody come out here and look at the conditions of the roads in Fox Hill instead of bothering people about the color of their doors. If th…

If I could give this company zero stars I would. Worst condo management company in CT. Glorified bill collectors is what they are. They don’t focus on the issues that arise and they sweep everything under the rug. From the moment I purchased my condo 6 years ago till I sold it last week it was constant nonsense. Trying to fine 1 single person for by-law violations but everyone else in the community is violating them as well. Even the president of the board. And when you need their help they just ignore your calls and emails. Property manager Donna Rathbun and assistant property manager Michell…

Worst property management company I have ever dealt with. My girlfriend has owned a condo in an HOA managed by this organization for 8 years, for the past 4 years her service request for a leaking roof has gone COMPLETELY ignored despite repeated emails and calls regarding the matter. At this point the leak in the roof has caused thousands of dollars in damages to the interior of the unit which she is undoubtedly going to be responsible for despite repeated documented requests to fix the underlying problem. Now let’s talk about the next issue, corruption. Recently, HOA has decided to replace …

Disappointing Experience with HOA Construction Teams I feel it is imperative to share the disappointing experience we’ve had with your construction company during the fire restoration of my mother’s condo. Fire Restoration Project: In March 2025, my mother’s condo suffered severe fire damage. The kitchen was destroyed, and the property needed extensive cleaning, restoration and repainting. The condo association insists on being in charge – utilizing contractors, assigning a PM and an estimator, all of their own choosing. The estimator then delivered a shocking timeline: at least a full year…

I’m not surprised by all the one star reviews for this company. I had an automatic payment set up to pay my hoa fees which somehow turned off randomly, I would still like to know how that could evenhappen. Then months later i get a notification from a lawyer about collecting a sizable debt under my name. I never received a letter or email stating my hoa payments were not being processed and didnt hear about it until they charged me over $800 in lawyer collection fees. Despicable! I’ve only done one service request in the past as well and it was ignored so they’re 0/2 in my book. Also, I have c…

Our condominium community is managed by Imagineers. Members of the community have voiced complaints about the management because the community is neglected. Imagineers does not follow through regarding concerns brought forth my unit owners, does not complete work to maintain the property when asked and does not respond to emails. Quite simply, I am befuddled regarding their responsibility to managing our community.

Melissa Was Great. I Called To Ask For Information About Listing My Units And Melissa Was More Than Willing To Walk Me Through The Process And Answer All Of My Questions. Well Informed And Very Helpful! Much Appreciated, I Look Forward To Working With You All.

As a landlord working with Imagineers for the past 10 years, I have had nothing but a positive experience. A vital member of Imagineers amazing staff that I have personally worked alongside with is Melissa Irizarry. Melissa has always provided great service and fast responses for any questions that I may have. Her professionalism and work ethic have been a perfect example of the fine work and team imagineers has to offer.

I’ve had the pleasure of working with this team multiple times as a landlord, and I can confidently say their service is consistently excellent. Every interaction has been handled with professionalism, respect, and genuine care. Whether it was a routine matter or something more urgent, I was always treated with courtesy and kept informed throughout the process. It's rare to find a team that not only does their job well but also treats you with kindness and respect every step of the way. I truly appreciate their reliability and integrity — it makes a big difference. Highly recommended.

This company is very irresponsible. I’ve been sending emails to my case manager A Ortiz for the past weeks they are not complying with their payments on my mortgage and not even answering my questions. Getting in touch with them is such a pain they just transfer you and send you straight to voicemail. STAY AWAY FROM IMAGINEERS LLC!! They are not complying with their contract anyone who’s having the same issues can take legal actions as I am.

Unprofessional, lack of timely responses, Imagineers made an error in billing (>1 year) and proceeded to bill me the entire thing without any notice or background. Would recommend any other management firm.

The absolute worst management company!!!! The common fees are completely criminal. Charging HOA prices you see at 1.5 million dollar condo units with state of the art gym equipment, pool and clubhouse. We do not have any of those amenities. *In response to the owner, you don’t get it I have reached out .. too many years of mismanaged money. We don’t want it spent on attorney hourly fees; managing our meetings, along with other misc attorney fees draining our money..no way!!! Years ago the management company conducted the meeting with the board only (IN PERSON) at a town hall or lobby; also…

Think twice before you buy or lease a property managed by Imagineers. They’re a deceitful organization who will take advantage of their customers in the fine print of their contracts, to put money in their own pockets. We are in the Meadow Farms Condos in Farmington. As new homeowners, still getting settled, we were a month late submitting a receipt for our bi-annual chimney and dryer vent inspection. Imagineers issued a $750 fine, which increased by $25 every day until the inspection was complete. After several weeks of trying to ask for some grace and forgiveness, Imagineers offered to “meet…

This company is just completely irresponsible. Overseeing a medical building where patient care is so important clearly isn't important to them. This building is unsafe as not one but both elevators are not working. They have no one onsite to direct anyone. and the owner doesn't respond to emails looking for a update. There have been several cases where people needed assistance and could have fallen and Imagineers can care less. I even had a staff member say " I have more important things to due" Due yourself a favor. Do not use them. And if you do maybe you should do a audit on you building t…

The absolute worst customer service on planet earth. Shari and Lisa never reply to email inquiries. You have to cc a board member to get a reply. Completely Incompetent Staff. Don’t expect much from these people. 0 stars is more accurate. Addendum: I put in a work order to have a new AC gutter/line set cover stained which took 11 months because the association doesn’t own a ladder. The neighborhood is all two story units. Perhaps they should buy a ladder? After the super stained it, I had to redo it because it looked like a 5 year old completed the job. Don’t expect much for your money.

I’ve been through so much with this HOA, specifically with Kerry Garratt and Marcy Lablanca. I wish I can give them 0 stars. I’m sure they know who I am and I do not care. please, for your sake, do not buy a condo managed by imagineers. I have a lot of evidence to back me up. From things like unprofessional and nasty emails being received, to being ignored and even receiving citations for things done by my neighbor, and no apology in sight

If I knew then what I know now I never would have purchased a condo that was managed by Imagineers. They are unresponsive, unreasonable, and flat out rude. When there was a leak in the wall between two units (which we didn’t find out until after they told me it was from my unit and my plumber found it, and they’re trying to stick me with part of the bill) they had their plumber fix the leak and he left a hole between our two units! So between our two bathrooms you could see and hear everything. We placed plastic over both sides so that our tenant and the other tenants could use the bathroom in…

I currently Own and live in a Condo under responsibility of Imagineers LLC. I suffered a severe roof leak this winter and have yet to be able to repair the inside of my Condo due to the lack of communication and response to having the roof not only repaired but updated seeing it is past its life span. My interior Contractors can not begin work till the roof is addressed and properly taken care of. My Contractors will be unable to warranty and guarantee their work with the quality of the roof on my Condo. It's is not only past its life span but it is missing shingles in the areas that I have in…

This is association Does not take care of our property as needed. Michelle Wilson does not reply to any of the emails that have been sent to her with our concerns. Grass is a foot-long and has not been mowed since last year.

Due to the mismanagement and horrific guidance of Imagineers, our complex has deteriorated to a level that will take years and years to recover from, if we can recover at all. Our reserves have also reached a catastrophic low. Imagineers contracts themselves for complex repairs which are substandard and result in the same repair needing to be redone. They also include an “ indemnity clause” in their contract so no matter what destruction they cause, they cannot be held accountable legally. This company is a danger to the future of any condo complex they manage. Avoid at all costs or suffer…

I could not be more unhappy with the performance of this firm. These people manage my condo development. Recently, my condo sustained damage due to a storm. I have been trying to work with them to see that this is repaired, since the damage is covered by the condo association. In the ensuing 2.5 months: 1) NOT ONCE has a person I called answered the phone; 2) Only once did I get a call back within 24 hours; 3) I have been given stories that are, at best, inconsistent; 4) I have NEVER gotten a voluntary call giving me an update on what is going on and even now, I have no idea where the repairs…

As a landlord imagineers is very frustrating. It’s difficult to get ahold of anyone, the departments are so disconnected and unorganized. most of the workers have no professionalism and they are not reasonable at all. We will of course continue to use imagineers but they need to seriously work on their program. I find the town housing authorities so much easier to work with and they respond in a timely manner to issues. They also do not fail you for minor things. I understand repairs but abating rent over a minor stain in the ceiling and then prorating it is Just not reasonable. Normally, you …

The entire team are complete professionals. Being a Landlord I totally understand dealing with the public can be difficult and strenuous. Ms. Evelyn, Ms. Tyreena, and Ms. Tessa responded to my needs and answered my questions within a reasonable amount of time. Best Regards. Landlord O.E

Ayanna has been absolutely amazing throughout my Section 8 process. She is professional, compassionate, patient, and truly goes above and beyond to help. Her communication has been excellent, and she always made me feel heard, supported, and respected. Navigating housing can be stressful, but Ayanna made the process so much smoother with her kindness, dedication, and willingness to help every step of the way. I truly appreciate all of her hard work and highly recommend her to anyone she assists. Thank you so much, Ayanna! ⭐⭐⭐⭐⭐

Lack of accountability, slow to do repairs, and close to no maintenance until the situation becomes dire. It’s unfortunate when this is the company that takes care of the place you live, because no matter how nice you take care of your home, you still have to deal with a company that is unable to handle a simple task like painting a door that was installed 2 years ago. Another issue that is known, cracked side walks that are extremely dangerous to walk on, rocks falling off the mailbox station causing tripping hazards, and not cutting back rotted trees that hang over cars. I learned the hard w…

This is not a competent management company. The Park Towers building is poorly maintained, and management is largely unresponsive. Building maintenance is inadequate, and the cleaning company does the bare minimum. Common charges are high, yet there are no amenities. The landscaping service, J. Fernandez, does a poor job. Snow plowing has been unsatisfactory, leaving the parking lot icy for extended periods. I personally witnessed a resident fall due to these unsafe conditions. I also witnessed one of the landscaping workers urinating in a bush directly beneath a resident’s window, which is c…

I moved in about three years ago and I bought my first condo and the HOA fee was supposed to be $375. That was the only reason I got even got approved current date of 2025 to 2026 the HOA fee is $900 because of a special assessment and I’m falling behind and I can’t afford this. I’ve tried working with this property management company and they We’re pretending to at first and every time we kept catching each other at a bad time and then they just stopped answering and sent over my behind fees to the lawyer. I owe $2500 and they want it for clothes in my condo. This company did such a terrible …

I wish I could say anything positive about this company. They deserve 0 stars. This management company is absolutely horrible and negligent. I've only had 2 years of experience with them and they've been dreadful to work with and unless a lawyer or the department of health get involved they are unresponsive and make their residents live in frankly dangerous conditions. Due to their failure to properly maintain our condo property my kids and I have had to endure living with black mold, rotten walls/siding/giant hole thru our house to the outside, mice, and now a basement full of sewage. They ar…

I am quoting some else in the review section since I had the similar experience “ “I wish I had nicer things to say about this management company, but they are hands off and non-communicative. They don't seem to take any interest in the people who actually live in the properties they manage. They actively avoid contact with residents by refusing in person meetings and ignoring many service requests with reminders. It's unfortunate that they make people's homes and lives more stressful.” After reading the reviews about this company, what me and tenants are experiencing with the company is noth…

I wish I had nicer things to say about this management company, but they are hands off and non-communicative. They don't seem to take any interest in the people who actually live in the properties they manage. They actively avoid contact with residents by refusing in person meetings and ignoring many service requests with reminders. There's also something fishy going on with construction contracts. It's unfortunate that they make people's homes and lives more stressful.

I’ve had nothing but disappointment from the first time they paired me up with Aisha as my case manager and it had been a horrible experience until a month ago when my case was given to Natisha! She is absolutely amazing! She gets the job done, she is here for us the tenants who are in need!!!! I honestly pray she doesn’t go anywhere and she remains my case worker!!! Thank you girl you don’t even fathom how helpful you have been!!!

I initially reached out for assistance and, unfortunately, did not receive the help I needed from the first person I spoke with. It was a frustrating experience, and I was starting to feel like my concerns wouldn’t be addressed. However, that changed completely when Tessa Murray and Melissa Irizarry got involved. Both Tessa Murray and Melissa were absolutely wonderful. They were attentive, kind, and incredibly helpful. They took the time to understand the issue, provided clear communication, and went above and beyond thanks so much to both. MEsquilin

Hi I have been a client of Imagineer’s for a long time. I have had several situations and every time I have gone into the office Melissa Irizarry has always been very helpful, patient and listens to my concerns. I know her position at the front can be difficult at times but I am thankful that she has been there as long as she has and has much knowledge of how the program works.

I have had section for two years and have had many workers . Natisha Brown is an outstanding case worker. She goes above and beyond to make sure things get done and any issues I have , she takes time to listen and understand me as a tenant . Thank you so much always being so helpful and respectful ! ms Cappie as well is always helpful ans welcoming in the front .

I am writing this review today out of sheer frustration and anger. I have never left a Google review before, but I can no longer stay silent. I am taking a stand against the behavior of the woman who works at the front desk, Melissa. Her consistently nasty, unprofessional, and outright disrespectful attitude has pushed me to my limit. Every time I walk into that office, I am met with hostility, eye-rolling, and snide comments muttered under her breath—not only toward me but toward other clients as well. It is clear she has no regard for basic decency or respect. What makes this even more infu…

Ayanna Walcott has been such an amazing worker for me for the pass 5 years and still going . I could not ask for a better worker she has guided me through the whole process from start to finish . She has great customer service skills and such a great positive energy ! Thank you Ayanna

I have been with imagineers for 5 years and I think it is about time they got rid of this lady Melissa in the front every time you go into the office and she is there you are met with unpleasantness. She has an extreme attitude problem and everyone talks about it. She answers people aggressively, sarcastically and slams paper work on the table before handing it off you. I have been to the office a few times to drop off paper work and she would be talking to another coworker and she would tell me to me wait and I have yo stand there until her conversation is over with she would sit there and l…

I can’t say enough good things about my Section 8 worker, Natisha Brown—she is truly the best! Out of all the housing workers I’ve had, she has been the most compassionate, understanding, and helpful. She took the time to go over my paperwork with me and made sure I fully understood everything, which meant so much because the process can feel overwhelming. She never made me feel rushed or judged—just supported and respected. What really stood out to me is that she let me know I can reach out to her anytime if I have questions. That kind of reassurance and support goes a long way, especially …

Griswold Hills Apartments Complex is a beautiful and quiet place. The community is so friendly and helpful. And the management is very professional, accessible, and diligent.

Mirna is the best manager I’ve worked with this far, she’s engaging, she’s kind, she’s thorough. She is on top of her job like no one else I’ve known to have worked there and I’ve been living here for over 10 years and me & my son love living here. It’s clean, its lawn is manicured regularly & the maintenance crew is on top of their game because of Mirna. Thank you so much for making my living conditions amazing. Sincerely, Martine & Ryan Sixto-Wirtemburg~😇

I have been living here for 20 years and have been dealing with a variety of property managers over that time. I have never been as happy as I am now with Imagineers. I specifically deal with the property assistant Danielle who is always very accommodating and helpful with any situation that arises. Any time I have a question or an issue I call Danielle and she makes it her priority to handle things right away. Overall Imagineers has gotten much better in their support and handling of clients issues in the last few years.

The case manager I have is awful, her tone is very judgmental as if the situation could not easily be reversed. She has miscalculated rent a number of times. She is rude, snooty, and if you go to a supervisor they are all biased. They do not accept accountability for their mistakes and HUD is no better. I have reached out to them for assistance but they do not reach back out either. A one time education stipend was used to calculate my rent which was not supposed to happen and nothing was done, I submitted documents that my child was no longer receiving SSD and they still charged me rent , but…

Company does not care about their tenants and unfair Fine ruling. Only care about getting your money. That they wouldn’t responded back with the question I had. All they did was send the rules they had for the complex. Apparently, during a snowstorm, they expect you to move your vehicle, even if you are away in another country on vacation. If I knew this I guess I can’t go on vacation anymore in the winter months unless its less then 24 hours after the storm.

Horrible accounting department. Repetitive mistakes even when brought to their attention. Not responsive to residents needs.

This place is very rude and disrespectful the Spanish lady at the front desk has a attitude problem and they supervisor is worst I was misinform about a situation so I was trying to get help and I tell you they way the supervisor curse me out and hung the phone up on me was wrong I'm very hurt by the way I was treated I don't feel they professional at all it's like a bunch of ppl who don't want to really be there this is awful

Me siento horrible. Estoy a punto de desalojo y ellos no han pagado este mes. Llamo y dejo mensajes de voz y le escribo al email de la trabajadora social y nadie responde.

I wish I could get better housing through this program south Marshall st sucks full of rat and roaches. Then on top of all of this the neighbors are so inconsiderate. The walls are so thin you could hear a pin drop and the floors are uneven like I live on a hill. If the person over my head spills something, it runs down my walls. The street parking is unconvient I just need respectable and suitable housing for me and my children . This is not what you call home at all. I can’t even cook meals without a rat going for it 20 mins later. I have 3 small children and this just doesn’t cut it for me.…

Angela is unprofessional and clearly doesn't respond to anyone in a timely manner or at all. Seems to be a running theme with imagineers. To think you can have a career and be paid to do nothing. Along with be rude to the people who live in a community that make it possible for you to be employed. Her behavior along with her attitude are unfounded and the fact that who ever her boss is continues to allow it is outragious. This woman is an adult and her behavior during a board meeting included laughing at residents, not responding to questions, cutting people off and muting them when she felt l…

The people there are very mean…they do things without previous notice to the tenant…refusing give any information , they don’t let you talk, including hanging you up the phone, totally not happy with this company

If you are able to get a person on the phone rather than their voicemail when you call, go play the lottery Update - I reached out to Tracy and left her a voicemail. It's been a week and still have not heard back. Thank you for further proving my point.

I’ve been living at Griswold Hills Apartments for more than three years and from the beginning I noticed that Renee and Tom treat tenants well, are friendly, and very helpful. My garbage disposal was broken and I reported it to the office, and the next morning the whole disposal was replaced, and they called to make sure everything was working. Mr. Eric always starts each morning doing a tour of the complex to make sure everything is good. Everyone has been very professional.

After being in a hotel shelter for a yr. This company helped me get section 8

The office Imagineers admins have been an absolute pleasure, largely due to having my issues and concerns addressed. Throughout my time here, especially amidst the challenges posed during by the COVID-19 pandemic, they have consistently gone above and beyond to address every concern promptly and effectively. Whether it's a minor maintenance issue or a more significant concern, their team is always just a phone call or email away. Even during the height of the pandemic when many businesses were struggling to maintain operations, they remained dedicated and kept residents informed about any dev…

My husband has been paying $841 by check due to being behind we pay the attorney directly. Earlier this year I set up direct payments from my bank account and that has been canceled but suddenly without any warning $318 automatically came out of my bank account on November 2. Spoke to the company about it and they referred me to Christopher Jones who is “supposed to handle the return of my money” very unprofessional, gives me the run around all week now they’re closed today due to Veterans Day and he never calls to give an update, just plain ignorant human if even that he is. So disgusted with…

I am so grateful for Imagineers!! My case manager is awesome! & the staff is great 😃