Nova Realty Management LLC Reviews

Neveline is the best at responding phone calls and emails from tenants !!

I would like to recognize the maintenance guy Nelson in our building for the outstanding job he does every day. He is professional & respectful to everyone he meets. The building is consistently clean, fresh-smelling, and well-maintained because of his hard work and dedication. He is also incredibly helpful whenever residents need assistance and always goes above and beyond with a positive attitude. It is clear that he takes pride in his work and it does not go unnoticed. We truly appreciate everything he does to help keep our building a clean, welcoming and pleasant place to live.

Nelson is perhaps the most hard working ,respectful, and constantly motivated worker i know at Nova i live on hillside property and he has came a long wsy to keeping the property i'm it's finest shape thanks way to go.

Vivo en la Willard y la verdad no teengo quejas con la asistencia en la oficina Nikia y Yuleisi siwmpre dispuestas a ayudar y colaborame muchas gracias

I am a tenant at one of Nova Management llc Waterbury properties. My property manager Josepg helped me with an issue dealing with the master bed room bathroom. I was sharing the second bathroom with my kids. I recently had surgery and was not able tobusebthe walk in shower due to my leg and not being able to get it wet. I reached out to Joseph about the issue and with in 2 weeks the issue was resolved and now I can use the shower again. Thank you Joseph for the quick response and getting the job down. You are easy to get in contact with and you also followed up after the job was done. Keep up…

Gracias a yuleisi por su asistencia, es muy profesional y educada, me ayudó mucho ya que no hablo inglés mil gracias

I’m very happy to see Joe back in the 170 hillside ave building. He used to be the maintenance manager under the previous management company and always did a great job keeping the building clean. Now that he’s back as the property manager with the new company, I’m excited about the future. In less than a month, the building’s cleanliness has improved a lot, and my work orders have been completed quickly. Great job, Joe, and welcome back!

I just want to take the time out and thank Nikia she’s been very helpful to me. I found a place to call home!!!

I had an excellent experience renting my apartment thanks to Nikia and Yuleisy. Their kindness, professionalism, and attention made the entire process quick and easy. Highly recommended!

I had a very positive experience with a lady named Nikia when moving into my apartment. She was very professional and made sure I was satisfied before I moved in. She was patient and took her time to address my questions and concern.

I’ve been in leasing with Nova for 3 years now, and I would like to say that Nikkia (Manager) and Yuleisi (office assistant) are very diligent on what they do, and always treating tenants with kindness.

Pedro was very good helped me with everything I was looking for he really goes the extra mile to make sure you are comfortable, if you need an apartment please ask for Pedro ⭐️⭐️⭐️⭐️⭐️

Very Nice and helpful staff. Nikia and Yuleisi were a great help in helping find the right apartment for myself theough the many locations Nova offers. Wouldnt want anyone else assisting me in apartment searching

Nikia is very professional and dedicated. She is consistently responsive, approachable, and proactive in addressing my concerns. Maintenance issues are handled promptly, communication is clear and respectful, and she works hard to ensure the building remains clean, safe, and well-maintained. Her attention to detail and commitment to providing a positive living environment does not go unnoticed. It is clear that she genuinely cares about the tenants and take pride in her work. I greatly appreciate her efforts and the positive impact she’s had on my family. Thank you for your excellent service a…

Excellent service. Nikia and Yuleisi were very kind, professional, and always willing to help me throughout the entire process. Thanks to them, everything was much easier and less stressful. They are wonderful people, and I highly recommend them. Thank you so much for all your help! 😊🏡✨

Had a Great communication and apartments were cozy and comfortable, thanks to Nikia and Yuleisi for the great hospitality!!!!

I am extremely disappointed with Nova Management. During a recent rainstorm, part of the roof/ceiling caved in, causing serious concerns about the safety and condition of the property. There is also visible mold growing on the ceiling, which is especially alarming. I have a one-month-old baby who has not yet received all of their vaccinations, so exposure to mold and water damage is a major health concern for my family. The most frustrating part is the lack of communication. I have repeatedly called to report these issues and request assistance, but nobody answers the phone or responds to my…

Nova management is the worst to rent from. I tried to leave their slum apartments infested with roaches and rats, they had crack heads and strangers coming in and out of their building and also wanted people that got into the building at 50 Willard street, Hartford ct , 06105 but still wanted me to pay to break the lease for my safety own safety. I had an allergic reaction from the rats I had to clean up constantly and I sent pictures to their management and they would not peacefully let me out of their lease. I still left and they said I owe them for the rest of the year and sent it to collec…

Nice place comfortable quiet clean building management was very polite ..shout out to pedro .. thank you ..5 stars

Hi afternoon. I wanted to leave a review. Pedro,Brittany and Carlo. Very nice people and helpful if I have any problems Carlo and Pedro help with any problems I have. Very friendly. And they are very professional. This is my second week living here. Apartment was very clean when I moved in. Laundry room is very clean . These are all the good things I can honestly say about living here very quiet to. Neighbors are friendly. The elevator is broken but that would be a real big help for all the tenants here. Expectantly for the older and handicap. The place is great and the price is awesom…

En la 120 hill side Waterbury 2 días sin calefacción y esto se repite cada semana en enero justo en los días de la tormenta de la nieve nos dejaron sin agua y sin calefacción. Nunca hacen nada para compensar o dar un crédito por el mal servicio todo este invierno tengo que pagar dinero extra porque utilizo mi calefacción electrónica eviten esta compañía

Está es la peor compañía que me he topado y me he llevado muy mala experiencia nos han dejado días sin agua y sin calefacción y lo peor que la calefacción se descompone cada semana y se tardan entre 2 a 3 días en reparar

He llevado muy mala experiencia con esta compañía solo espero terminar mi contrato el edificio es un desastre la calefacción se descompone semanalmente las tuberías de agua rotas las escaleras con hielo etc.

Nova Management LLC has been awful to deal with. From January 18–22, I was left with no heat and no hot water, and my apartment fell to about 50 °F inside while it was freezing outside — completely unlivable. Heat and hot water are included in the rent, yet they failed to deliver either. I called and emailed repeatedly and they NEVER ANSWER — except once when they offered a space heater that was never delivered. They promised the heat and hot water would be fixed by 4:00 PM on January 22nd, and that never happened. Their only “solution” was to relocate me to a hotel that doesn’t accept pets, …

This company is extremely unprofessional. They are always a mission to get a hang of because they never pick up the phone and whenever they say they will do something they never actually do. Right now as I’m writing this review it is January 22, 2026, one of the coldest time of the year, I haven’t had heat or hot water for the past 4 days and they have done nothing to either compensate or fix the issue. Keep in mind: I ALWAYS payed my rent on time and heat and hot water is supposed to be included in the rent. Right now my apartment is below •60 degrees with an outside temperature •13 degrees. …

Carlos helped me out with parking pass and application process 👍

If I could give this place zero stars I would, but since I can’t, I’m left to rate them one star. This is by far the most incompetent company I’ve ever dealt with, and their staff are the primary reason why. I’m not saying racism has anything to do with it, but the majority of their tenants being black and brown speaks to how and why they operate the way they do. For example, Last Friday I put in a request to get a new mailbox key, My request wasn’t taking seriously, and hereWe are a week later Waiting for the key. In a world where people are losing jobs left and right, It baffles me how no on…

carlos helped me with my parking sticker and rent today! very patient

Carlos me ayudó

Great customer service. Daijah and Carlos was amazing. Really appreciate it.

Carlos me ayudó con el pago de mi renta muy bien persona 👍

Thank you to Daijah and Carlos for always helping with the rent payment and great service at the office.

Desde q entro Nova en marzo a administrar el 120 hillside en waterbury ha ido un pésimo servicio esto esta lleno de cucarachas y ratones ya los ratones hacen rotos en las paredes llevo más de 6 mese pidiendo fumigación y nada la vista de mi balcón lo que se ve es un basurero brutal ahora mismo problemas con la calefacción trabaja dos dias bien y al tercero ya no hay las escaleras son para los de ambulantes meterse droga y dormir el estacionamiento carros con placas de diferentes estados que ni permiso tienen pa estacionarse en fin loco que se acabe el contrato pa irme de aquí definitivamente…

Maintenance department is straight trash 500 calls later my sink still isn’t fixed keep filling up with stink water

I would like to share the experience I had with nikita stewart she is a hard worker and very consistent with me I could not ask for anyone one else to be my property manager words cannot explain how helpful she was to me getting this beautiful place she showed me. She was on time for my inspection for section 8 she works so hard and is very kind to me. I would always consider ms. Stewart as being Top property manager for your company. Thanks Patrice Taylor

Just want to say thank you to Pedro !! He was amazing ! He showed me an apartment which I didn't really care for he listen to my concerns and brought me to another apartment which I fell in love with. He made the whole moving process nice and smooth, he is great ! Thank you Pedro !!

There heater is off right now ! at the collin's street Property we call the management team . everyday And nothing Is fixed . i can provide photos The hallways smell like urine .theres boxes of garbage everywhere Do not rent with them !!!!! they don't care about their tenants at alll All they say is Call maintenance everyday !

Carlos me ayudo con el contrato viejo y los pagos muy bien 👍

Carlos me ayudo en la oficina hoy 👍

Carlos me ayudo mucho he is one of best in nova magnament

Carlos and Daijah are always great and always help me with maintenance issues

Carlos me ayudo en la oficina muy bien gente

BIG shout out to nakia at nova management! She was extremely nice and helpful. Took care of all of my concerns and executed it and a timely manner! Thanks you rock!!

Every time i call passion is very helpful and attentive to everything i need. She speaks to me very kindly and makes sure things get done. Best service

nikia is great. moved us in quickly and very informative loved working with her.

NOVA is the 3rd management company since I've lived here.A d they are horrible!!Noone answers the phones and on the rare occasion when they do they transfer you to someone but don't help them.The outside here is a mess. No trimming of shubery in over a year.Lots of times garbage is not picked up and spills all over parking lot.

This has been one of the worst experiences I’ve ever had with a management company. Before moving in, I asked Nevelline multiple times if heat and hot water were included, and she reassured me they were — that was completely false. On October 10, 2025, the heat was working, and I reported it right away. For over two weeks, nothing was done. The apartment became unlivable, and I had to stay elsewhere due to the cold. When I reached out for help, Stephanie and Diliana constantly ignored my emails or gave vague, delayed responses. I even requested a rent discount on October 15, which was denied…

This building is a complete mess. There’s trash all over the parking lot mice, and even cockroaches 🪳 inside the apartments. It’s disgusting and unsafe. I don’t even have my kids living here because I’m scared for their health. Nova Management knows about the problem and still hasn’t done anything serious to fix it. They just collect money. They even tried to offer discounts in exchange for “good reviews.” Nope!! I can’t wait to finish this lease and move out. Do NOT rent here!! it’s a scam and not a safe place to live.

I moved out six weeks ago they finally sent my security deposit in form of a check I deposited in my account and the check bounced… my banking institution said they had insufficient funds in that account now I can’t even get anyone on phone I’ll. Have to take Nova to court it’s a shame business practices are horrible

If I could give 0 stars I would, I have the back door full of garbage and worms. I have been notifying the supervisor (Diliana Villodas) for over a month. They only send a cleaning lady to pick up the garbage and they don't clean, they leave the worms alive and without disinfecting. It is negligence. Neither the supervisors nor the office employees do their job well... it is the 3rd time this has happened.

Absolute Slum Lords Been Reporting A Broken Fridge For Over 3 Months The Roof Fell In Months Ago They Won’t Fix It Hallway Got Mold You Literally Have To Take Them To Court To Get Stuff Done

Carlos at the front desk was very helpful and polite. He helped me sign my lease, he walked me through everything and he answered every question I had very knowledgeably. He was also very patient with me and I really appreciate it.

Carlos was great helped me out

Nikia is awesome . She helped me get an apartment and kept me updated the whole process. It was amazing working with her , highly recommended.. She really does her best and take her time , the process was smooth .

- I lived in one of Novas apartment for 2 years and my property manager was Nikia and she was amazing ! She stayed on top of any problem I had with my apartment she’s not rude like the others and she does her job very well ! I recommend going through nikia when it’s time to rent from nova management.

Nikia has been extremely professional and helpful throughout my move-in process. She always provides timely updates, communicates clearly, and ensures everything is handled efficiently. Her professionalism and dedication truly stand out, and I appreciate the smooth experience she created.

Nikia is an absolute best manger hands down .. she goes up and beyond for all of her tenants. we are so glad to have your support and kind heart . Keep up the good work and god will continue to bless your beautiful soul .. thanks for all that you have done, no one has made changes for the betters like you.

I just wanted to say Nikia Stewart is a awesome property manager her attitude is always pleasant anytime I need anything done in my apt she make sure it’s gets done they need more workers like herself who put the needs of the tenants first

The apartments at 166 Collins Street desperately needs help. From you enter the parking lot you can tell the condition of the inside. The outdoors/parking area is in a deplorable condition, lots of trash. The steps to the apartments are dirty and need repairs. The laundry area is full of cobwebs and messy. Big rats live in the heaters you see and hear them, roaches in the apartments, to me this apartment building is in an uninhabitable condition. You can't owe them any rent but they expect you to live that way because people need somewhere to lay their heads, so they don'tcare. They don't care…

Nikia is kind and welcoming

Carlos me ayudó en la oficina 🙂 muy bien gente

Thank you to Daijah and Carlos for helping me every time I go to the office. They made mymove in process very great! Great Place to Rent!

nova was such a great help from start to finish with my move in process!!Daijah and Carlos was so nice , very professional, and I would recommend Nova Managment to other people! Thank you

Great staff! Daijah and Carlos were awesome helping me get approved for my new unit. Very nice, professional and caring.

Carlos and Daijah have been such a great help in the office! Very helpful and always help when I have an issue

After going through a process with Payments and parking the only one who helped me was Carlos from the front office. Súper happy I now get to stay in my apartment Thank You!

These people just buying up properties taking people money making them sign a lease then take forever to give you an apartment I feel like calling channel 3 on them my kids been waiting for 2 months for their apartment and nobody has answers SHAME ON THEM FRFR they won’t even give them back their money

It’s the worst management and company they are very wicked my daughter apartment full a roach and rots , mines too and when she was pregnant she got very sick because her heat not working and there plumbing not working either, her apartment flooded out and it’s carpet she emailed call about the situation no one answered , her apartment gradually drys but it’s smells and moldy, now her baby born her electric sachet keeps burning up everything she plugs in 7 fans, 4 air conditioner, a blow up bed and the a baby swing , we reported it nothing, now my daughter and her baby stays with me because th…

30 Evergreen building is a disaster. The parking lot and surrounding areas are filthy, full of trash, junk cars, weeds, and poorly maintained. Management raises the rent but does nothing to improve the property. They even had my car towed despite having a valid parking permit that THEY requested and then refused to take responsibility, forcing me to pay the tow fee. Completely unprofessional and unfair. Avoid this place if you value your money and peace of mind.

This is the worst apartment management company I've ever come across. The ceiling has fallen down in the passage and closet area damaging our stuff, as well, it has stopped raining outside but it's still raining in our apartment and Nova has done absolutely nothing despite calling and sending numerous emails almost two weeks now. They fix nothing... Nothing!

Terrible company. They do not care and will not fix what’s needs to be fixed. Staff is rude and unprofessional. Buildings are gross and not properly cared for. Maintenance requests are ignored and you have to harass them to get someone to come out. It took for me to reach out to the health department to get someone out to my apartment to fix an issue. I will never rent from nova again and I would never recommend them to anyone.

Don’t. If you have problems before moving in get ready for more. The office does not answer the phone, they do not care if you are days without a functioning elevator, hot water, or if mice are crawling through the walls ! The trees are falling on top of cars & as much as maintenance does their best to help, they can only do so much to make things better. They really need to treat people better & increase their professionalism. The conditions are completely unacceptable

I live in Waterbury the building is full of people that don’t live there doing drugs and selling drugs out of an apartment ! It’s not safe for women and children when strange men comes in to sell drug and prostitution! It’s disgusting 🤮 ! We gave complain and that resident sibling is still in the building! The elevator is out and the doors are broken! This building smell like urine and Feces ! Condoms in the stairs. Rats and roaches. Plumbing horrible! The super does the best he can but certain tenants are disgusting and they won’t kick them out because of money !

Nikia was very helpful throughout my moving process . The process was fast and smooth.

Here is what renting from Nova looks like. Issues in the building that haven’t been fixed for months. No hot water for days multiple times. Roofs leaking in the rain the yellow cause around a planter and a bucket filled with dirty brown water was the solution. Trash covering the front walk way constantly. Mice in the walls and an exterminator who canceled/no call no showed 3 times. Can’t wait to be out of this lease. Was way better with the other company. If they’d let me out penalty free I’d empty my savings to put my family in a better place. DO NOT RENT FROM THEM.

Hi there, I justice want to say thank you to Diliana Villidas she’s a wonderful person she helped me with my problems in my apartment when I called to complain about my issues. Thank you Diliana for helping me 🙏😊😊

I just want to thank Nikia for always helping me she’s very patient with me and always understanding. She’s my to go to person!

I'm a current tenant and Nikia is my property manager she very nice person. She helps and lesson to all my concerns

Nikia is my property manager, she helps me every time I go to the office and she’s very kind to me!

I can’t thank Nikia enough, she’s truly an amazing property manager and a blessing. When no one else would approve me for an apartment, she gave me a chance, and I’ll always be grateful for that. She helped me get assistance with my security deposit and always goes above and beyond for tenants. She’s not even part of maintenance, but she still takes the time to check in on things, follow up, and ensure everything is handled properly. She’s professional, caring, and makes this place feel like home. Nikia genuinely cares about everyone and is one of a kind. Any property would be lucky to have he…

Thank you Nikia for helping finding a place to call my home, it’s been a pleasure working with you!

Neveline villodas Office leasing manager the one that always answers my phones calls when I call highly professional and educated to the best of her knowledge show respect towards her tenants if can’t answer her calls because she is away from her desk she will call back regarding voice mail she has received !! Just an awesome person in phone calls and also when you go to the office ..

I mess with nikia she did the best thing for me I've been here a year renewed my lease Nikki will always been here for me A1 Plus

I just want to thank Nikia I relocated to Hartford and she Made my moving process short sweet. I love you personally and how professional you are with your work. Thanks again!

Nikia is a excellent manager I have no issues she get job done heart ❤️ her

Nikia is our property manager and she’s so attentive and caring and very professional. I honestly love having her as our property manager.

I’ve been renting from Nova for awhile haven’t really had any issues, but if I do Daijah Johnson is really the best whenever I need help with anything she makes sure it gets done asap! Couldn’t ask for better help!

Nova became my life saver ! The property manager Nikia Stewart with the most respect was so helpful with my move in process and made it swiftly I will definitely recommend nova management to my other colleagues

I'm a current tenant with nova management, Nikia is my property manager she is very patient, she know how to deal with all tenants even when they are mad she is slow of anger and we thank you for all you do for us!

If I could give no stars I would.. terrible terrible horrible please don’t rent from these people they take your money and leave u in the worst living conditions… no hot water in the whole building for a week.. when u call for maintenance to fix things the unstable creatures in the office will tell u that they had other emergencies 5 days in a row.. terrible people stay away

The ladies in the office are amazing! Anytime I call they are on top of any repairs. Sometimes they are very busy and you have to go in person to talk to someone but you get what you need from them. My apartment is awesome! My neighborhood is quiet. If you're looking for a second chance and a well maintained apartment call Nova! I know most of the reviews are negative but you have to consider why and find out for yourself. I almost allowed the reviews to determine not calling them. I don't regret renting from Nova at all.

They don’t care.

My boy Nelson is the truth. They was going through maintenance men and they finally found the right one to get the job done !💯

Nova management is the worst apartment complex, not just the building but also the building manager, very unprofessional. Wish I could give 0 star!!

Nova management has taken over about a year ago. They are ok they need to work on having their phone lines open to clients, as its very hard to contact them. The management did help me with an issue with a neighbor and that was helpful. Im looking foward to see what they offer in the future.

Nova finally helped figure out what was the issue with my sink! And always responsive

Worst company ever . They don’t fix anything even if it’s a fire hazard . For example my outlet in bedroom sparked and the whole room and the second bed room outlets all went out and I’m still waiting for someone to come see what’s wrong . The heat and water are suppose to be included but they constantly shut them off . Also the property is suppose to be locked and have only access with fob but the doors have now been broken and we get people that live in the street sleeping in the hallways . The mail boxes are all destroyed . No one can get mail here . It’s also has roaches . The property man…

Beware: Many “positive” reviews are written in exchange for a $25 rent discount. Keep that in mind. I’m writing this to voice my serious frustration with the conditions at 256 South Marshall Street, managed by Nova. Despite annual rent increases, the property remains in unacceptable condition: 1. Ongoing cockroach infestation; other units have rats and bedbugs. Pest control is inconsistent and ineffective. 2. Trash constantly overflows, creating health hazards. 3. Non-residents frequently enter the building, causing safety and noise issues that are never addressed. 4. Maintenance is minimal a…

Since Nova Management took over, they’ve been actively repairing this old building and addressing issues promptly. They’re constantly upgrading their team, which is great to see. Overall, there’s been noticeable improvement in tenant care. Apartments with utilities included nowadays are very hard to find and Nova Management provides that and more if you’re looking to move in Waterbury Within a with affordable rent price definitely check this place out.

Is nice to live here, but it's hard to get extermination done because of my work schedule

Amazing place to live

Thank you for having me as a tenant. I really appreciate you

no heat for 2 months and they dont know how to fix it! waiting for an exterminator for 2 month no show even when giving permission to enter when the giving appointment date is! even when you are upset frustrated and you complain they will argue back with you and that be the reason to take you out. regardless of how upset a customer client rental is they are still paying people show treat them as if there entering your office with respect. ive managed more properties years go never have i come out of line or took my personal issue out on anyone. guess why we never had any of our working living…

If I could give 0 stars, I would. I have lived at 256 S Marshall in Hartford for almost 8 years. Nova took over the building about 1.5 years ago and we've had more issues at 256 than the 6.5 years before. Rat infestation, overflowing garbage, no heat or hot water for days at a time(including right now when it's 6(SIX!) degrees outside), heat not stopping at the desired temperature, and an office that gets things done at a snails pace. And you, Nova, have the nerve to raise rent. For what? So the rats and mice have a proper place to live? So that Eskimos can come on down and feel right at ho…

ova company deserves a -100-star rating, but unfortunately, that’s not possible. We moved into their property on Myrtle Street in Hartford, Connecticut, in June 2024, and it has been a nightmare ever since. We haven’t received any mail because they refuse to fix the broken mailbox system, despite repeatedly promising to do so. On top of that, we’ve been without heat since October 2024, and it’s now January 2025. The heating system remains unfixed during the coldest months of the year. The building is overrun with homeless individuals in the hallways, and despite reporting this with photograph…

Since I can’t leave two reviews all I have to say is THAT I AM SHIVERING AND MY TOES FEELS LIKE ITS ABOUT TO FALL OUT MY FOOT! I’m wearing three jackets two pants my slippers and I have the water running in hot so it can steam up the house. I HATE THIS PLACE! DONT MOVE IN HERE! Unless you want to wear coats inside your house! I cannot stress this enough: do not move into 21 Evergreen Ave. My partner and I have lived here for three years, and what was once a decent place has turned into a nightmare after Nova Management took over. The first year was fine, but it’s been downhill ever since. Let…

Horrible experience one of the worst experiences I’ve ever had with an apartment when it comes to maintenance and asking for repairs help etc

Worse experience I ever had to deal with. The maintenance guy in charge at my current residence tried to be slick, opened the windows that he could reach, and tried to state that we had the windows open. When I tried to call the company several times starting at 3:30pm (right after the maintenance man left), no one picked up the phone. Talk about bad service before the holidays.

I do not recommend you leasing renting any apartment from nova management majority of their buildings 95% of their buildings have mold, mice roaches and they don’t do efficient repairs. Here is a picture of the current property at 256 S. Marshall St.

La peor compañía de alquiler de departamentos si los dejan suben la renta todas las semanas no arreglan los servicios bien cuando vas a pagar la renta de la nada aparecen cargos que desconozco que tenia tienes que compartir con las cucarachas que esa es otra no fumigan en fin busque para otro y no pierda el tiempo aquí NO SIRVEN NO BOTE SU DINERO

"Nova management" is the "WORST" !!!!!!! company for anyone to rent from. Their horrible!, personally I don’t recommend. There's roaches infestations, mouse droppings, and mold. The cabinets from the kitchen aren't even update. Mind you theirs children. Let's not forget theirs unfinished maintenance from the workers. That works for their company. There just "TERRIBLE"!!!!!!!! with services. All this company just want is "Money" !!!!!!!! 🤔. Nothing is fix. Me and my husband reach out to this company several times. If they can send someone to unclog the sink from kitchen. They had the audacity t…

Moved in in march on wyllys st. Told no steps , I’m disabled they took 3,000$ and I can’t get in apartment they won’t return money or relocate me to a handicapped accessible unit. The apt is not 2 bed rooms it’s 1 , pictures don’t match. Roaches, rats are bigger than cats. No hot water. Can’t sit on toilet cause the cast iron heater is 6 inches in front. No way into tub. No dogs , no smoking everyone has them a smokes. Place is a dump and only 350 sq ft. You can’t put 2 people in it and I owe rent but they will not answer emails, phone calls,letters not thing. I will see them in court and they…

I got approved for a studio apartments. It has been like pulling teeth to get any true service. I have called management over 17 times for assistance. I am literally in the management office now and nobody is helping me. Where is customer service?

No one ever answers the phones or emails, no one comes to fix anything it’s been two months and I don’t have a mail box key yet and I’ve asked 3 times for one. Heaters don’t work and all they do it “put in work orders” yet no one EVER comes to fix ANYTHING. just terrible. Lights in the hallways flicker I don’t recommend anyone who has epilepsy come to visit. I’ve asked for the drains to be fixed, they first let me move in and I had no stove tops. Just ridiculous.

They are horrible never fix anything! DO NOT RENT FROM THEM!

Honestly just terrible 😂, worse place ever don’t recommend. Roach infestations, Rat infestation. Mold, unfinished maintenance work just TERRIBLE

This company does not care whether you have mice, roaches, or bed bugs... They have incompetent "maintenance" people and had tenants without heat or hot water for 7 days. They have the most "unprofessional" people working for them including the "office" people. Its scary to think that a management company operates with no care for the people that keep them EMPLOYED! If you want to live in peace do not rent here..

I have been trying to get my bathtub unclogged for more then 3months and never send anyone, also when it snows the Superintendent old lady they have cleaning does a horrible job moping hallways with stinky water and snow day it literally never gets shoveled out . Just lawsuit waiting to happen.