Pledge Property Management Reviews

The Washing Machine stopped working in our Rental house on Christmas Eve. I contacted Joe directly. He was very helpful explaining that the Homeowner lived out of the Country and would contact them and expedite the process. Realizing that the Washing Machine was over 15 years old, the owner approved a new washer. It was delivered promptly. Joe kept me up to date on a regular basis. Joe was extremely concerned and helpful getting this issue solved quickly.

We had a great experience with Pledge Property Management. The apartment was consistently well maintained, and it was clear that both the management and maintenance teams take pride in their work. The management team was always responsive, professional, and easy to communicate with. Any questions or concerns I had were addressed quickly and efficiently. The maintenance team was just as reliable—requests were handled in a timely manner, and the quality of work was excellent. Overall, the entire experience was smooth and stress-free. I would definitely recommend Pledge Property Management to a…

Rarely need to access maintaince at my unit, but when I do it’s always a great experience. Recently, I had an issue with one of the appliances in my apartment. Bob Haggerty immediately contacted me about my concerns and fixed the issue within the week.

The maintenance team here is great! We had an issue with our fridge and after a few days of going back and forth, they were able to provide us a new appliance that works perfectly! Additionally, they helped to fix a toilet that was running occasionally. They even offered to replace the shower head since they walked into the bathroom and saw that I had a new one sitting on the counter waiting for my husband to install it. But they took care of it for us! They’re polite and professional and kind. They even took the time to give my very attention hungry dog some lovin. We’ve only been here …

Today is my official first day at a Pledge Property and I have been blown away by the kindness of the staff. I had trouble with the Air conditioner cooling on the top floor. Immediately Mike came to fix it. When I met the property manager Bob today I told him the movers could not get my sofa inside. He offered for himself and Mike to try. They were able to bring the sofa around back and get it in on the first try! They went way over and beyond for me. Which I am incredibly thankful for!

We recently started renting with a property that Pledge manages. During our move in process we’ve had a couple maintenance requests to help get us settled - the process itself is easy, but the real reason for 5 stars is their team. We’ve worked with Steven, Joe, and Bobby so far along the way, and each experience has been stellar, supportive, quick, kind, and attentive. We know we’re in good hands in our tenancy. We also worked with Jessica for showings to help us tour various sites and make sure we found a home that really fits us. Wonderful experience all the way around.

Brett has been a phenomenal maintenance tech throughout our residency so far. He has been on time, respectful, and efficient with his practices. Our apartment has had issues with our dishwasher and ceiling fan which have been replaced swiftly after diagnosing the problem. We appreciate the dedication and hard work of the maintenance staff.

Joe was awesome. The washing machine broke and I submitted a request on Sunday. Early Monday morning Joe contacted me and before lunch it was fixed. Truly great service from Joe.

I’ve been at my new rental for about 2 weeks now and Joe has been very helpful to resolve any maintenance matters that have come up so far with the property. Joe was very fast to get the furnace fixed and the whole process was handled very smoothly and professionally.

Brett was my maintenance person assigned to repair my microwave issue. Issue was taken care of within 24 hours. Any other time I have had an issue with the property, Joe and the maintenance team rectify the issue expeditiously. Top notch service Team!

Brett does great maintenance work!

So they came in a prompt thing to fix the smoke detector, well done guys. Thank you again.

The Pledge property maintenance team is absolutely fantastic. They are always very quick to respond and fix all issues. All the staff members are so kind, knowledgeable, and fast. Been renting for 10 years and this team leagues above any other maintenance team I’ve had. Today Brett came to our townhouse to fix a problem we had with our toilet and he was very flexible with our schedule. He quickly resolved the issue and went above and beyond to help with other maintenance related questions we had. Overall, he was and is excellent. Joe is also awesome to work with and is always super helpful …

Bobby, the property manager, and his team have made my move very smooth and have helped me in so many ways, from helping with my discarded items to hanging up my curtain rods. They are quick and efficient.

I’d like to thank Bobby and the management crew for a speedy resolution fixing my garage door. I really appreciate it and recommend you to others looking for a good management team.

I have been tenant since the complex opened, May 2021, Bobby still manages the property and the maintenance team. What an excellent job he continues to do everyday. The property is just beautiful every season of the year. Special thanks to his team for keeeping the never ending clean up at the garbage area. Thank you for the maintenance as well, they are right there doing there best for every issue that arises in the apartment. Special attention to Bobby and his project with the house at the entrance of the property, really nice job.

Maintenance request was taken care of quickly and professionally. Bob is always responsive and his maintenance team member, Brett, did a great job taking care of all the repairs. Thank you very much for your great service.

Bob was amazing and quickly helped me get back into my unit after losing my house key! I'm so thankful for his quick response!

My unit has has issues with roaches for several days and they haven’t come to do anything my neighbor has the same issue. Just simply ridiculous how they are handling this.

I rented from them 7 years ago without issues. Unfortunately, when I called a week ago, no one has returned my voice mail as of current.

Impossible to get in contact with-not only as a resident, but completely ignored all emails, calls, voicemails, and texts upon questionable charges from the security deposit upon move out. Maintenance was nice, but literally never came for me on multiple ocassions and is clearly overbooked. Save your time and money and go somewhere else!

I have had nothing but great experiences with the maintenance team! Joe, in particular, has been incredibly kind and quick to resolve any issues. He has followed up on maintenance requests to ensure they were taken care of promptly.

I have had only very positive experience with the maintenance team at Pledge. Especially Joe is absolutely outstanding! He takes care of any issue we have immediately, is attentive to details, and always follows up quickly until the issue has been solved. We're very grateful for him and appreciate all the work he does.

My maintenance request was handled promptly.

Joe was so responsive and touched base on all of our maintenance needs! He was a pleasure to work with!

I have been renting from pledge for over 5 years now between River View and Westledge. At River View after 3 years and getting the place professionally cleaned they still claimed I owed money on top of my 1700 deposit. Here at Westledge I have made so many noise complaints from the upstairs neighbors it’s insane. We have 2 small dogs. Pay a pet fee to have them here. The loud neighbors have a litter of puppies and pledge claims no dogs live there. While I see a young girl who’s also a Norwich Cop walk her 6 dogs everyday. Liisa the office manager seems to be in on the scam here. Notice our lea…

Three stars because of the leasing office, specifically Denizze. Difficult to get in touch with and condescending over the phone. Your best bet for communication is via email and at least this way you’ll have a record of everything. “5 stars” for Julia who showed me the property was super accommodating and gave me some good input on the area. Made time to show me the property via FaceTime (before I arrived in the are) and in person once I got here. “5+ stars” for Joe with maintenance, super responsive via phone and email and very on top of any/all maintenance requests. Simple example when th…