Scalzo Property Management Reviews

Such a worst service No maintenance, no response, no accountability. Paying $300/month and still dealing with flooding damage. Avoid Scalzo Property Management at all costs. Repeated negligence led to my basement flooding twice. They ignore calls, delay everything, and take no responsibility.

I am sharing my experience regarding a issue involving a vacant condo managed by Scalzo Property Management. The condo was owned by an elderly 84-year-old woman who had maintained the property since 2008 and consistently paid all association fees on time. While the unit was vacant during the sales process, an unidentified backpack/package was left outside the door without the owner’s knowledge or consent. There was no name or address on it. Instead of notifying us and giving us the opportunity to remove it, a fine of $715 was imposed. We requested clarification, evidence (including photos and …

They Have an F rating on BBB and it shows They manage a condominium that I own In Derby, CT. When everything is running smooth and on auto pilot, there are no issues, Understandably. But the one time there is a problem, they are negligent even when going through the proper channels such as submitting work orders and contacting by phone and email. In fact, their negligence can result in damage to the building itself.I would not hire this company to manage my properties.

If I could give negative stars, I absolutely would. Scalzo is by far the worst property management company I’ve ever dealt with. They are completely incompetent, unresponsive, and frankly seem to have no interest in actually maintaining the communities they’re supposed to manage. Work orders are ignored for months—sometimes years. I personally have one that’s been sitting unresolved for over two years. And this isn’t unusual. Everyone in my development feels the same way—people just trade horror stories about how Scalzo delays and avoids doing any actual work. From what I’ve gathered, this is…

Moving to a new home can be a nerve wracking thing. When is an HOA, the owner might have questions to make sure rules are followed. When I have questions Julia Hawn has been fantastic in answering all of them. She gets back to me in a timely manner and always wants to help.

I had a question today about our HOA payment system, and Julia was absolutely fantastic! She replied to my inquiry right away and resolved my issue on the spot. She was professional, friendly, and incredibly efficient — turning what could have been a stressful situation into an easy, pleasant experience. Excellent customer service like this really stands out, and I’m grateful for her help!

Julia was very quick in responding to my inquiry and she was very helpful.

I just purchased an investment property in Norwalk. Scalzo Property Management manages the complex. I must say Julia has been a big help in getting me set up with my HOA payments. I'm a realtor and I deal with a lot of management companies. They are not always nice or pleasant. How refreshing it is working with Julia.

I had an excellent experience working with Maria Boston from the property management company. She was incredibly helpful in quickly resolving an issue with my account before the sale of my condo closed. Maria responded promptly to both emails and phone calls, making the process smooth and stress-free. Beyond her efficiency, she was always polite and pleasant to speak with, which I greatly appreciated. Highly recommend her for her professionalism and great service!

I have to say that Kryss Payno has been a great point of contact for any issues, questions or concerns regarding to Tri-South condominiums. As a unit owner for 17 years, I feel for the first time that someone cares if it’s a simple question or a light is broken and needs to get fixed, he will get it done, he will have a quick answer. Great job 👍

Maria Boston did an excellent job with a property maintenance issue we had our condominium. She was very responsive and professional. I would highly recommend her and the Scalzo Team.

The worst customer service. 0 communication. Used a handyman to fix my roof. Took 6 months. Lasted a month before it was leaking again. 3 calls no return call for 2 weeks. Finally had to use the emergency number. If I could give no star or negative star I would.

I called Scalzo Management because I needed to update my financial information immediately. Julia Hawn answered and assisted me with navigating the portal, updating information and changing email. She put notes on my account and suggested we keep in touch through email and follow up, all the while being courteous and compassionate. I've dealt with many management companies in my life and have found Scalzo and the employees to always be professional and knowledgeable. Thank you Julia. (And a thank you also to Travis Hyatt who I've dealt with in the past).

Great follow up by Maria Boston. We appreciate her hard work as a representive of our landlord.

Kryss at Scalzo property management was very good about responding to an issue I inquired about next to my property. Now I just hope that the neighboring tenant will follow up to remediate the problem. Thanks Kryss!

Kryss Payno has been very responsive to my emails and has addressed my concerns in a timely manner.

I received excellent, fast, and efficient assistance from Julia Hawn in accounting. She was able to resolve my inquiry in a single call and went above and beyond to assist me in retrieving the information I needed. Thank you Julia!

Julia was very helpful in helping me set up my account information for auto pay, very friendly, professional and answered all my questions in a timely fashion. Thank you.

I recently had an issue with my water/sewer payment at one of the Scalzo properties. I worked with Karen Carson at Scalzo in Bethel, CT to rectify the problem. She was very understanding and so helpful. Together, we were able to work through the problem with a very satisfactory result. Thank you Karen for your help and concern!!

I recently noticed that my HOA check from last month never cleared and wasn’t received… clearly it was lost in the mail which made me nervous. I worked with Julia Hawn in accounting and she immediately understood what happened and therefore waived my late charge for me 🙏. Thank you SO much Julia for your prompt attention and for understanding of the situation. I really appreciated your help! Kindly, LC

I had the pleasure of dealing with Julia Hawn from accounting recently. A common charge check that I had sent, took too long to get there. Julia researched, found that the check had arrived, sent me a picture, and will void the replacement check I sent for the first one delayed by the Post Office. EXTREMELY good service, and it helped put my mind at ease. Much appreciation.

I am lucky enough to reside in one of their properties. It is very well kept, with staff working tirelessly to beautify the property. They are highly responsive to any request or question I may have.

On several occasions I’ve called Scalzo’s Property Management Ofc in Bethel,CT regarding a question I have or for further explanation of something I’ve received. More often than not it is Maria Boston who gets back to me & is always so willing to help solve the issue. She has a kindness about her that seems genuine & definitely adds the human touch we don’t experience very often these days. Much appreciated, Barbara Scott

My boyfriend and I recently moved in, and working with Deborah Pendergass made the entire experience smooth and stress-free. From the very beginning, she was incredibly joyful and helpful. She made sure everything was ready for us prior to move in and was very attentive. Anytime I had a question or needed assistance, Deborah responded promptly and always had clear answers. It truly felt like she cared about making sure we were comfortable and taken care of. Thank you, Deborah, for your professionalism, responsiveness, and for making our move-in experience such a positive one. We really appr…

These people are unbelievable.Following the rules during the snow stom.. they plowed the spot and then when you park there after they plow then they tried towing my truck... made me pay 150.00 to get it off the hook... They towed other people for not moving ok fine.. Bu tyou don't tow someone out of there own spot Illegally an after sending out a text if they are done plowing your lot then to move your vehicle back.. will be looking to take to court if my money is not returned to me. Crooks at its finest..

I was having issue at my condominium complex and reached out to Maria Boston at Scalzo. She was great to work with and took all the necessary steps to get the issue resolved in a timely manner. She was a pleasure to work with..

I’m a manager at a company, I’m newer with the company and wasn’t familiar with the property and had a lot of questions that needed answers. Maria Boston was responsive, professional and patient with me. When we couldn’t quite figure things out, she sent out help. Within a day, Patrick Honan came out and helped me resolve all the issues. He was also incredibly patient and showed me everything in person. Very grateful for both Maria and Patrick. Maria especially for taking the time to help me and then making sure we found a way to resolve an issue. Thank you, thank you, thank you!

My boyfriend and I are extremely satisfied with our apartment from this property management company that we began renting a little over three months ago. The staff at Scalzo Property Management, particularly Deborah, have been so helpful and kind. We are beyond grateful!! :)

My father was a tenant at one of their properties and he passed away in October. They charged me December rent by mistake and said it would be refunded in 7-10 days. They no longer return my calls or emails. Anyone else have this experience or a suggestion?

The staff at this property management company are awful. They don’t take care of the condo property. They allow other tenants to destroy the common areas. It now looks unsafe to stay here. As a tenant I made a complaint at the very beginning of August and as of today 9/4 nothing has been resolved. All I’ve gotten was 10 emails from three different people that say that it will be handled. Nothing has been handled. I’ve stayed at other apartments that have are run BRT and such better service. Avoid any condo complexes that are run by this company.

We are so disappointed in Scalzo Property Mgt. We have had a sewer water leak for almost 2 weeks into the unit. Finally had to call the board of health. Disgraceful. Scalzo’s office is only open 17.5 hours a week. Terrible service.

Good response and follow up from Maria Boston regarding my work order!