Affinity Management Services Reviews

Hi, I’m a realtor, we just started to work with Affinity in Altamira community, they’re so fast and responsive and I’m happy to work with them. Martha, Juan and others reply our emails immediately. Thank you 😊

Had a great working experience with Maria. She was very knowledgeable and ensured that everything we needed for the closing was expedited. Will definitely work with her again.

I live in the Woodgate community and I just wanted to express my gratitude on having such a commendable on site manager, in the last 5+ years I believe Michael Moncada is the best fit for our community as he’s always responsive and always actively trying to help out the residents and solve any issues that may arise. In the short span of 2 months Michael has put more effort into our pools than the last management company who was here for more than 5+ years.

Mariana was SUPER nice over the phone, very happy with willingness to assist me with my questions. Thank you!

I spoke with Mariana today, she was very attentive and polite, and offered to answer my questions and get back to me with more information. I hope this new administration will be better and that we, the apartment owners, will have better support with clear information about our benefits in the community.

Excelente servicio. Me atendio el señor Jorge Castillo. Un señor super amable y con mucha paciencia. Tenia tantas dudas y todas fueron aclaradas. Me encanto

Hernán me brindó un súper servicio. Un tipazo. Muy contento con la atención.

One of the few management services in Miami that is one hundred percent geared to customer satisfaction. Maria​​​​ Mogollon was extremely kind, helpful, and made it clear that she was going to stay on the phone until all my questions were answered. She went over and above what the competition is doing in Miami. I wouldn't recommend anyone else but Affinity Management and Maria.

I’ve had a terrible experience with this company, which manages one of our properties. We submitted a background check for a tenant more than two weeks before the move-in date. I called to request an expedited application process, and the representative assured me someone would follow up within 24 hours. No one did. Four days later, I called again, only to be told that no such request was ever noted, despite my having email proof. It’s now been nearly 30 days, and this delay has caused significant issues with my tenant. I’ve called the office multiple times, but it always goes to voicemail, an…

Was able to go to my pool today after some maintenance issues and I have to say it was awesome! The pool looks great. The kids were absolutely loving the kids splash area!!!!! And as usual Jess and Gret were there with a smile to greet us and welcome us back as well as playing some awesome tunes today!!!!!

The service has been excellent at all times. I would especially like to recognize Hernán, who is always available to help with a kind, professional, and highly supportive attitude. His dedication and willingness to assist truly make a difference in the overall experience. Highly recommended.

I have called twice and Herman has answwred both of my calls. Herman has been very helpful by giving me the information I need.

Estoy muy satisfecho por la atencion de la Asociación y especialmente con Martha porque rapidamente me ayudo con mi situacion

Maria fue muy eficiente en conseguir el documento requerido. Gracias 🙏. Excelente aervicio

Jessenia is the best! She’s always there to assist me with any questions or concerns I may have and is always polite and professional.

Martha was very short and rude on the phone. I called to simply ask if my email was received and if I could be connected with the property manager. Nothing complicated, but instead I was greeted with a snappy and rude tone. I am sure the company is receiving a lot of complaints right now about various issues but there is no need to take it out on one of your few calm callers…

Nerie at Sabal Chase community management was very helpful and professional resolving issues behind my property. The crew did an excellent job cutting, pruning, cleaning and picking up the overgrown in the common area. It looks great now. Thanks for the support.

great service from martha corredor with a aplication, very fast amd acurated support thanks a lot for your service.

Maria was very helpful answering my questions regarding modifications to my property!

Martha was very helpful and expedited my request in a very timely manner.

Thank you very Maria, you were fantastic, you provided me very fast with all information needed.-

Claudia at Isola? She's not just a manager, she's a ROCKSTAR. Professional? Caring? Absolutely. Picks up the phone and responds to calls and emails in a timely manner. She's operating on a COMPLETELY different level. We're talking red carpet, white glove, five-star concierge treatment. She didn't just help me, she went ABOVE AND BEYOND for both the owner, the new tenant, and me. I MADE time to meet Claudia in person because that's how exceptional she is. You want to know what excellence looks like? It's Claudia. You want to know what loving your job looks like? It's Claudia. We need MORE pe…

If I could give Affinity 0 stars, I would. They love to send violation notices and threaten with $100/day fines for someone else's property. I received 3 violation notices for 3 random houses in my community, none of which are even on my street. Then I come out to my car being booted for being parked in the street in front of my driveway while several other cars in the street havent been touched. Would be great to have at least a little competence in a company that I pay $400/month just to get a hard time from. Absolutely worthless.

I'm generally happy with Affinity Management Services. A special thank you to Mariana for her help in clarifying the process of setting up my water bill account . Mariana was exhibited professionalism, was kind and attentive to my presenting concerns. Looking froward for their support and guidance.

Hoy estuve en la Oficina de mi comunidad Sonoma at The Vineyardsy me atendieron de forma muy amable y me dieron solucion inmediata a la situacion que presente, Grettel & Jessenia son muy eficientes y ofrecen una atencion VIP (Excelente). Today, I visited the management office of my community, Sonoma at The Vineyards, where I was treated with utmost courtesy and professionalism. The team promptly resolved my concern, and I would like to commend Grettel and Jessenia for their remarkable efficiency and exemplary VIP-level service.

We recently switched companies, and our very first experience with Mariana was outstanding. She was incredibly attentive, professional, and genuinely kind. An amazing first impression — highly recommended!

Jesenia Fiallo, es la mejor manager que hemos tenido en el club house, the vineyard , master, mi nombre es Ninfa Reiner de Napa Comunity, ella está disponible y muy amable y profesional, en su Área, mantiene el club house muy en orden y limpio y hace cumplir las reglas.

I had an issue with my parents account and Affinity was very responsive and Rebecca was able to help me quickly and efficiently and even follow up with me to ensure everything was handled. Thank you!

Jesenia is a great manager she has attended all my needs at Napa at the Vineyards Homestead. Thanks!

Since Tuesday I have been trying to reach Ms. Montenegro regarding an issue that occured in the Townhomes of Country Village. I have left messages and sent emails with pictures and she does not respond to any of the messages. This Management company and manager are very unprofessional. On Tuesday I had my AC tech come to repair my AC, his vehicle was not obstructing the street and within 5 min they towed his car away, totally unnecessary! Within 15 min a neighbor had a delivery truck which not only ostructed the street but blocked my driveway as well. How Is it that this truck was not towed?? …

I reside in the Sabal Chase community in Miami, which is managed by Affinity Management. I needed information regarding my account and was assisted by Mariana via a phone call. Mariana was so helpful, instantly answering all my questions and she followed up with an email, so I had all the information in print form. Mariana’s outstanding assistance truly defines the meaning of Customer Service. She is a great Customer Service Ambassador for Affinity.

Muy buena atención del Sr Hernan, me ayudó muchísimo Gracias

Hernán me atendió muy bien

Muy buena atención de parte de Hernán, me ayudó mucho.

Muy buena atención de parte de Hernán, me ayudó muchísimo

I am beyond grateful that Affinity has taken over management of Highland at Park Central! For years, we struggled with ongoing roof leaks and gutter problems and felt like nothing was ever truly addressed—until now. When I shared my concerns with Sebastian Zapata, our new property manager, he immediately took action and resolved the issue almost instantly. Sebastian has been an absolute game-changer for our community. His dedication, professionalism, and care for the residents are unmatched. He doesn’t just listen—he gets things DONE, and fast! His customer service is truly A1, and it’s clear…

Really bad experience with this company, they just end my contract last day of the month after normal payment and I did not receive notice, they just blocked my user and password !!!! Not recommend this place !

Super Atenta la senorita Claudia, muy profesional

Excelente Atención, en especial Mariana . Resolvió todas mis dudas. felicitaciones

Me asistió Mariana y su servicio fue excelente, me ayudó en todo con mucha paciencia y se ve que sabe lo que hace. Muchas Gracias

Vivo en Hammocks y he ido a la asociación y he llamado. La verdad yo estoy contenta con el cambio la atención. Sobretodo que he encontrado solución a los asuntos de mis prioridades que he ido a exponer. Los felicito. Gracias Valentina

Great service, Affinity Customer Care responds to calls and emails quickly and efficiently!

Una experiencia excelente bajo la guía de Jorge Castillo, quien me mostró y explicó muy bien todo lo referente al Club House. Muy profesional y atento en todo momento. Gracias por la atención brindada y por supuesto que lo recomiendo 100%

Llame y me contesto Mariana una persona demasiado Agradable, presta un servicio al cliente Excelente 10/10 , me ayudo con todo lo que necesitaba, muchas Gracias.

I received amazing customer service and assistance from Affinity, the new management company taking over the Hammocks Association. Day and night difference from the previous company. Mariana was helpful and super nice!! Thank you! We needed this change!

La atención vía telefónica fue clara, eficiente, amable y cordial, por lo cual pude obtener la información que necesitaba así como las instrucciones para poder seguir los trámites que necesitaba resolver. Felicito a la persona que me atendió y gracias.

Great service from Martha! Fast and resourceful!

I want to commend the representative Falynsia for all of the help she provided to me today. Even with a room full on patrons in and out of the clubhouse party room, and a line full of residents asking questions, she was calm, dedicated and informative. Her demeanor was welcoming, she understood all of my questions, and provided answers with documentation to get what I needed completed. If the company has any more employees like her, this will make the turn around from the previous company a seamless transition. Thank you again and can't wait for the events to happen.

Falynsia the person that helped me out was nice and pleasant to speak with. She took care of what I went there to do immediately efficiently and very procesional.

If I could give zero stars, I would. Affinity Management is by far the most unresponsive and disorganized property management company I’ve dealt with. It’s nearly impossible to get anyone on the phone, and when you do, you’re either transferred around or given vague, unhelpful answers. It honestly feels like I work for them, not the other way around. They applied premature charges to my account, and when I followed up, the dispute process was completely mishandled. Despite multiple attempts to resolve the issue, there has been no clear communication or accountability. I’m now considering lega…

Jessenia Fiallo has gone out of her way consistently, without ever even meeting me, to make sure things move froward correctly. Thank you jessenia for all of your help!!

Mariana, cumplió con lo requerido, fue atenta y cordial, muy conocedora del tema tratado. Mil gracias

I have an issue with my neighbors and Martha have been very helpful and professional helping to resolve the problem as soon as possible

Martha the customer service specialist was great and very helpful. She helped me to set up my payment with click pay

I had the pleasure of coming accross Jesenia, she is a transioning manager and helped me get to the finish line for a closing I was representing the Seller on. Jesenia was so responsive and attentive. You could tell she loves what she does and is here to help. It truly shows with her problem solving skills. Beyond thankful to her!

Mariana provided excellent customer service.

Mariana was super helpful, she answered all my questions

Terrible they do not answer the phone. Like all the other association management companies in S. Florida. Zero care for Realtors trying to get information.

Very disappointed ☹️ Affinity as HOA refuses to do anything about a pigeon issue that has been on going for a few years in Country Village, there are rental houses with pigeon coop in our neighborhood, clogging up roof ac units with feathers and poop, pooping on doors door knob, cars, driveways, Roofs fences. Unbelievable!! I am very concerned with the health risks as I have an autoimmune disease. And affinity are not doing anything for our community. We need help please. The By laws dont allow pigeons in our residential area. This is unacceptable. THIS A CALL TO ALL HOMEOWNERS AT COUNTRY VILL…

I would like to congratulate Miss Mariana​​​​, Head of Customer Care at Affinity Management Services Doral ‑ Main Office, for her extreme kindness. Within a few minutes she responded to my emails, comprehensively clarifying my doubts and giving me the informations I needed. Thanks and many compliments again

Quiero destacar la calidad del servicio que se presta por parte del equipo Affinity MS en agilidad de respuesta y en el interés de hacer una administración eficiente y orientada a resultados.