Atlas Property Management Services Reviews

Doy seguimiento con respecto a los daños no resueltos causados ​​por la intrusión de agua reportada anteriormente en mi unidad 207. Aunque el goteo activo pareció detenerse alrededor del 9 de mayo de 2026, los daños resultantes, el deterioro relacionado con la humedad, las posibles preocupaciones por moho y la situación no resuelta del aire acondicionado siguen sin ser atendidos. Como comuniqué anteriormente, antes de salir de Miami el 11 de mayo, informé a la administración sobre mi ausencia temporal y proporcioné la información de contacto y la disponibilidad de mi hijo, quien es dueño al ig…

Lo peor que me a pasado en la vida, haber comprado una propieda manejada por esta gente, lo peor. No pongo mi direccion por discrecion. Me encantaria pa k ni compren ni alquilen haí. no me mudo por k soy dueña. Son lo peor…..

Owners beware! Don’t buy properties managed by Atlas. I’ve been trying to be optimistic for the 6 years we’ve lived in our home but it has been like pulling teeth to talk to anyone over there. They will literally hang up on you, tell you they’ll help, tell you to email, etc..it’s embarrassing at this point. What’s so hard about returning a phone call or following up with a question from an owner?! I didn’t want to leave this review..but I’ve had enough. Need a better staff that will be willing to help? Let me know! I’ll help!! This is ridiculous.

0 stars!!! Absolutely the worst company I have ever had to deal with. Unfortunately, my experiences have been quite troubling. The lack of communication from the office has been particularly frustrating; phone calls often go unanswered, and emails seem to receive no response. Nobody is willing to resolve any problem, as it was told, “all of us are customer service employees”, no supervisors, no bosses. Atlas property management company is terrible. Avoid properties with this management company

The worst Management service They do not care abaut the owners of the community.

I have been calling all morning since they were supposed to be working on paving the road today and no one picks up. Goes to voicemail. There should be better service and communication especially when you offer to be available should the residents have any questions.

If I could give Atlas Property Management zero stars, I would. My experience with this company has been incredibly frustrating and disappointing. Unfortunately, it reflects a serious problem with poor communication, lack of professionalism, and a complete lack of accountability. One of the biggest issues is how unresponsive this management company is. Emails often go unanswered, phone calls are rarely returned, and simple requests from residents and owners take weeks to be acknowledged — if they are acknowledged at all. For a company responsible for managing a condominium association, this le…

they handle my condo association property management service - had a re-finance and made me go several times to office - not customer oriented - the women at the office very rude interested more in going to lunch than help a customer. Called the owner and left several messages never returned calls or messages. Worst experience ever. Avoid at all cost.

If I could leave zero stars, I would. The person who works at the entrance is extremely unpleasant. The website says you can pay with a money order when you download the instructions, but when you arrive at the location, they tell you that everything is online and you have to pay online. They just waste your time and are completely disorganized.

If i could give 0 stars i would. I know the guards are just doing their job and i know the customer service reps are doing what they can. But the policies that the board has created are beyond hilarious. Youre telling me I can’t enter my own house with a loaner car from the dealer for 10 minutes to load some furniture? I need to request a form, email it and wait for at least a day for it to get approved just for this bullshit? Avoid any properties managed by this company. And thank you to the kind customer service rep who tried his best.

Wish I could put 0 stars. Much like the other complaints here, management never calls back, never follows through on follow ups & the people at the office might as well be replaced with a parrot since they give the same "Mr. Alvarez is not here. Would you like to leave a message or send him an email?". I've had a leak in my apartment that I made them aware of 3 months ago & it's STILL not resolved. I put in 3 different requests for this, called the office every other day, sent Joaquin about 10 emails & there has been ZERO progress on the leak. My walls are rotten at this point & my water heate…

I live in a community managed by Atlas Property Management Services, Inc. here in Doral, Florida, and I can honestly say they’ve been amazing to work with. The team is always professional, responsive, and genuinely cares about keeping the property in great shape. Susana is the best! She goes above and beyond to help residents, answer questions quickly, and make sure every issue is handled efficiently. It’s refreshing to have a property management company that’s so organized and proactive.

Atlas Property Management Services in Doral is amazing! Susana and Claudia always do their best to help residents and keep everything running smoothly.

I don't understand the negative reviews. I can only speak for myself when I say the company puts its best foot forward in addressing the usual maintenance needs of the apartment complex where I rent and they are very helpful.

The worst HOA i’ve ever encountered. Maintence is non existent good luck needing anything done in your place. The pools are ALWAYS DIRTY AND ALL HAVE BROKEN POOL CHAIRS no matter the amount of times we have asked for new ones. They will ignore your emails, calls, and lie about following up. It is an embarrassment of an HOA.

I gave one star because I could not give less. I called the office today because the garbage has not been pickup and you cannot throw out the trash, and the elevator has been broken for more than 15 days. The elevator keep breaking but never get a good repair, it get broken again. This is an inconvenience for all the tenants and it is really dangerous for old people that can not be using the stairs. The lady that answered the phone was very unprofessional and rude to the point I had to tell he if she was the one that had a complain or it was me. At the end she did not give me any answer. …

Absolute worse company and people I’ve ever dealt with. I would be ashamed to be part of a company like that.

Soy residente de St. Maarten, y desde que esta nueva administración tomo el control ha sido un infierno, primero pierden toda la documentación de mi vehículo me colocaron 3 avisos de violación cuando ellos ni siquiera le explicaron a su seguridad cuales eran los pasos a seguir para solventar el problema cosa que se pudo haber resuelto con una llamada telefónica explicando lo que paso y el paso a seguir, no tenemos que llegar a las amenazas de remolcar el vehículo y múltame cuando ellos perdieron toda mi información documentos que tenía en copia. En el mes de febrero me estaciono de retroceso e…

The worse company for association Joaquin and everyone there is train to lie and laugh about each person .. oh send email to me I will help you and nobody help.. meeting are a game Joaquin and his smile because all the lies he tell everyone or I’ll get your number and return the call .. we are not asking for a favor we are paying to get the service we are requesting and you guys are there for that .

These people work like they don’t get paid, never return calls, take forever to reply emails, don’t follow proper procedures when fining people. ZERO stars!

Atlas property management company is absolutely terrible. Staff is rude and communication is nonexistent, and they are quick to charge unreasonable fees for any minor issue. I highly advise anyone looking for a property management company to steer clear of them.

"These guys are part of the reason why Homeowners Associations and condominium associations are absolutely demonized all over this country. No response to any claims or concerns. My transponder to enter my own neighborhood was turned off without any notification. I am being kept from my own home despite my efforts to resolve any issue from my side." That was my review from around one year ago from this updated review, where I've downgraded all the way to 1 star. And like much of the reviews around here, I'd give 0 stars. Every month since the start of 2026, my transponder keeps going out, and…