Castle Group Reviews

Ivy Condos (owner). This is the most pathetic excuse for a management company there is. They manage nothing. Been waiting 2 mos for a refi bc we can’t keep a GM longer than a week and can’t execute day 1 items that should be second nature to all property management companies. Not only bad at everything but also couldn’t care less.

This is the worst management company I have ever dealt with. The staff is completely incompetent and lazy. They never respond to homeowners or engage in any meaningful communication. Extremely disappointed with their management. Communication is non-existent; they ignore emails and calls from homeowners for weeks. It feels like they only exist to collect fees and issue fines rather than actually managing or maintaining the property. Very unprofessional and frustrating to deal with.

Terrible company. Please please do not let your HOA use them. My experience as an owner has been awful. I have called and my issue is never resolved, I am told that I will receive a call back from them and it never happens. I email, and never get a response back. Terrible organization.

Absolutely worst property management company around. We have a beautiful property located in the heart of Ybor and they are squandering it. They do nothing they promise (except raise our monthly fees), our grounds have never looked worse, and our buildings are not secure. Pretty sure nepotism is at play too. Avoid Castle Group at costs!

I’ve been dealing with Castle Group as the management company for the Grand Bellagio, and unfortunately, it’s been a very frustrating experience. Communication has been a major pain point; they’ve been repeatedly unresponsive on key issues like access to common areas and clarifying policies, even after multiple emails. On top of that, there have been several promises of action with no actual follow-up, things are often acknowledged but then left unresolved. The property itself reflects this lack of attention. The breezeways are unkept and clearly not part of any routine cleaning schedule, and…

I’m a 7 year resident at Boca Royale in Englewood. I am so pleased with the new management group that has been with us since January when the Castle Group took over. Rick Michaud the property manager and his team have transitioned in a very positive way. Prior to their arrival there were always complaints about the responsiveness of prior leadership teams. Much time was spent amongst owners complaining about the lack of timely responsiveness, the difficulty in accessing resources and a perceived indifference to owners concerns. Rick and his team, Stacie, Jordan and Angel, are quickly correc…

We are residents of Boca Royale Golf and CC in Englewood. FL We are very impressed with the responsiveness, welcoming and professionalism of the management team that came aboard in Jan of 25. Rick the General Manager is a seasoned manager and knows how to handle all problems and communicates well with residents. Stacie Blackwell the Assistant General Manager is certainly on top of all situations and a tremondus asset to the Castle, Bocal Royale team. Hard working, knowledgable and certainly wants to make our residents happy in all situations. Jordan is a new hire but is also anxious to learn …

I live in Boca Royale Golf and Country Club in Englewood. Castle Group was recently brought in as our new property managers and immediately I have seen huge improvement in management of our property and services, and excellent communication, responsiveness, transparency and professionalism from the entire Castle team Rick Michaud, Stacie Blackwell, Jordan Francoletti, Angel Torres and Michael Militi. I have heard same positive feedback from my neighbors. I give the Castle team here at Boca the highest grades. Lou Grammas

Rick and his team , here at Boca Royale in Engiewood, Fla., have been amazing! Every person on the team has been so helpful and responding so quickly. In the past, issues would take weeks to resolve but now, it’s hours! Thank you to everyone on the team for awesome support, especially great mgt by Rick!

I just wanted to take a moment and give some feedback on a request I made. I reached out to the Castle HOA office here at Boca Royale here in Englewood, FL recently for some assistance/guidance to get a repair completed on my drip irrigation that had been flagged for a couple of months. Astoundingly, you replied to my early AM email in what seemed like nano seconds and copied Impact management to get it resolved. Within minutes, Matt from Impact answered your email advising he would address today. While reading that very prompt reply, my door cam went off and the Impact team was in my front ya…

The employees of Castle have been great to work with and attentive. The leadership/management team are a different story. I’m all for a strong HOA community and the benefits it brings. From taking care of the common grounds and handling residence that don’t adhere to the bylaws, the management company plays a vital role in ensuring the community’s maintains its standards. The issues I have with Castle are the excessive fees they impose. For example, making an electronic payment via the app and using a checking account has a $3.95 convenience fee. Yes, a convenience fee to make a payment on an…

I would highly recommend not renting or buying in any development that Castle Group manages. We bought a condo in Delray Beach as a investment. Between Castle Groups very poor communication & management skills and the HOA we are selling our investment condo. Stay away from Castle Group and Huntington Lakes. I'm a multi business owner and have never, ever thought about putting up a bad review for any business.

Castle Group is a great company to work with. I've had the pleasure of working with Olivia Barnes. She’s always professional, friendly, and goes out of her way to help whenever needed. She’s passionate about the communities she serves, which is an underrated quality in this industry. As the owner of a small landscape company, I know first hand how difficult working with property management companies can be. I know Olivia and Castle always go the extra mile for their vendors.

Here’s a review you can post on Google: I would like to warn anyone considering Castle Group as a property management company. My experience with them at Ocean Reserve, 19370 Collins Ave, Sunny Isles Beach, FL 33160, has been incredibly disappointing. They operate in bad faith, concealing their accounting records and refusing to provide them upon request. Emails are ignored, and transparency is nonexistent. Managers Scarlett Valencia, Regina Fridkin, and Elena Luchpii are responsible for withholding financial information from owners. In particular, Elena Luchpii seems to orchestrate this lac…

The absolute worst management company ever. Quarterly payments just doubled. Our manager FORGOT to get the elevators inspected so WE had to pay fines. We saved and put new roofs on but she insisted we paint at the same time. She didn't arrange the contractors at the same time so WE had to pay extra in insurance because Maria said it had to be done for inspection (our buildings were painted four years ago. We just needed pressure washing. She depleted almost 2m in reserves in two years. Now she wants us fully refunded in 10 years so our HOA payments have gone up 120% in four years. Terrible man…

Castle needs to correct their accounting records. Recently contracted to manage our building and so far my experience is not good. We are supposed to close on our condo 10/7… we will very likely have to delay because of Castle! Castle’s accounting records do not reconcile with the Condo’s and the estoppel is grossly misstated. I have emailed the Castle manager onsite 5+ times and met with him in person. It’s been 2 weeks and yet here we are - 3 days away from close and STILL unresolved. He says it’s a problem with the “estoppels department”. I am sorry to say my experience with Castle Manageme…

Terrible Experience with Castle Group at Oceania II Sunny isles - Violation of the Law Castle Group has shown blatant disregard for the law and the owners they are supposed to serve. Property Manager and Property manager assistant illegally removed a pool closure notice placed by the Department of Health (DOH) and never informed the owners nor the board. The issue only came to light when a board member discovered it after almost a months of being removed, and Castle repost the notice. This is unacceptable behavior from a management company, and their lack of transparency and accountability i…

Kaylee Pacelli worked with the library committee to design new cards for The Library at Bellaggio. She was enthusiastic about the project and completed it beautifully. Thank you, Kaylee.

As a new resident with castle group, I would say the staff is so so sweet! I look at them all as friends at this point. I love Heidi, Backus, Joe, Jennifer, and Ana ❤️

Castle Group is absolutely unresponsive and their service is horrible. The property managers they hire are unprofessional, will not respond to emails, and I would stay away from any community that uses this organization.

Absolutely horrible! For three nights I have listened to a loud beeping sound from the building behind me. When we let the property managers know the guy at the desk very unapologetically snapped “what do you want me to do about it’” ? Hmmm - your job! Get someone out to figure out what beeping alarm is going off & in what apartment. Most people are up north for the summer - we are not & we are unable to sleep due to the loud beeping noise. Every time something has needed to be dealt with like mounds of fire ants, mildew on the awnings, broken entry gates… Castle Management has provided delaye…

Our property manager Betsy Guerrero is outstanding, and I have 35 years of dealing with the profession. Every request is met with a fast response followed by action, producing a successful outcome of the problem or situation. Castle Group is lucky to have her carrying their name.

Not sure how this company still has a license to operate in a State of Florida- total scam! They keep charging me late fees and keep reversing them back after I complaint because their reconciliation process of accounts is totally manual - example an auto payment is processed by their own system on May 9th at 5:04am EST... with due date 10th of the month. Because this company is hiring lazy accounts receivables and all is manual - they manually post it on May 11th and sending me late charges of $55 every month. This happens already 4 months in row. Maria Casanova doing absolutely nothing - I w…

Angela "Angie" Morris is the epitome of everything someone in property management should be...she's knowledgeable, kind, patient, and goes above and beyond for residents. With a not so user friendly community app that has a lot of quirks and glitches, I was very appreciative of her super friendly in person assistance. Hoping she sticks around for a long while. 🙏

Outstanding service from Angela Morris at River Landing Wesley Chapel FL. She provided exceptional support for our home project application, showcasing great patience and professionalism. She went above and beyond to ensure accuracy & completion of our documents. Thank you Angela

As a resident of Windward Bay best management team we have experienced! From manager, to office to maintenance and grounds hard working, responsive and creative.!

I always have a great experience with Matthew at Towngate. He’s very quick to respond to any issues i have. Would 100% recommend.

Worst management company ever. HOA fees are increasing every year, and now service has went down. I cannot even walk in my backyard the grass in knee high due to the lawn company not cutting the grass here regularly. And when they do they only cut the front yard. What a disgrace in the community of Coconut Cay!

Very poor management, no one in Castle Group responds to any complains. Zero accountability

Gabrielle and Angela are the best. We are lucky to have them supporting our River Landing community. Blessed to have this team.

Worst management company ever never fixes anything never responds and the theft at our supposed to be secured condo is out of control gates don’t work and the gate for cars is always broken horrible staff

I live at The Castle in Ybor City, and the current property management team has been an absolute failure. They are chronically unresponsive, and follow-up on resident concerns is practically nonexistent. Basic amenities are either broken, filthy, or simply for show. For example, the “theater room” looks great in the brochure, but it has never worked. I even brought a date there once and it was humiliating. I followed up afterward—still no fix. Same story every time. The lounge and amenity couches are filthy, stained, and never seem to be cleaned. The gym equipment routinely breaks and then ju…

Matthew has been great to work with at Towngate. He's responsive, professional, and actually follows through — which hasn't always been the case in the past. It really makes a difference having someone reliable in their role.

Agradezco mucho a todo el personal administrativo que trabaja en el edificio The Atrium en Aventura Fl, llevo casi 10 años viviendo aquí y siempre han sido todos muy amables, serviciales y responden rápido a cualquier favor o necesidad, en especial a la Sra. Heidi Franco, Sra. Janet Albo, Sr. Alberto, Sra. Jennifer, Richard y todo el personal que trabajan en the Atrium at Aventura desde hace muchos años, los aprecio y valoro mucho, sigan así!

I’m very disappointed with the way Castle Group Property Management handled my situation. I went to visit a friend in one of their communities, and while at the gate, I didn’t notice that the gate pole was down — my truck sits high in the front, so it wasn’t visible. As I moved forward, I accidentally bumped the pole and it came loose. I immediately got out, picked up the pole, and tried to fix it. It was perfectly fine — the only issue was that the two screws had fallen off, so I placed the pole safely to the side. It was a simple mistake, nothing was broken, and there was no damage. Despit…

Sorry to say, had the worse experience with them ever. They used to be so much better with their response time. Took them 30 days to process a rental application. Wasn't able to talk to anyone in charge even though I left server voice messages and sent multiple emails. Still waiting for someone to reply. Very poor customer service

So far everytime I go there to get either a new sticker for my car or pool key they were able to take care of me without waiting.

Morgan Hansen has been a breath of fresh air in our community and I'm so grateful that she has assumed the role as the property manager. She helped me with securing the clubhouse room for a party and the process was seamless. She's very communicative, open and available. Thanks, Morgan!

I’m a resident at the community Encantada and each time there’s an overturn of a manager assigned to our community, it goes from bad to worse. Unfortunately, I’m a stickler for manners and customer service. This is going to be long winded, and here it goes. Called the onsite office, no answer. Called several times, still no answer, so left message. Called Castle Group main, left another message and my email. Customer rep sent her a message while I was on the phone, still no response. Walked into clubhouse for fob distribution, no greetings from either of the two ladies , which one was the o…

I've always had a nice working relationship with my management group, until Castle Group took over Dec 2024; putting it nicely my experience with Castle Group has not been pleasant. For starters, they emailed an incorrect mailing address and when my Dec 2024 payment was returned unpaid and subsequent payments were applied in arrears, eventually causing a late fee assessment, they would not honor a courtesy waiver of the late fees. Most reputable companies honor first time waiving of late fees when it is the customer's fault; this is the first time I pay late fees in the 32 years living at m…

Hello. I would like to thank Maria Charalambous Office Manager | Castle Group and her wonderful team, for their help. Maria is very friendly, knowledgeable and very professional. Thank you for your help. Sincerely, Alexander Hotye

My mom had been going back and forth for months with our sub association’s management company trying to get an ARC request approved for her home. It was really frustrating, no clear answers, lots of delays, and no progress. Thankfully, Matthew from the master association stepped in and gave us the information that was needed right away after we reached out to him. He was very helpful and actually followed through to help us get the approval.

Property manager never responds, my billing has always been wrong, communication from staff is cryptic and unclear, customer service is very poor and always forwarding you to a voicemail, and everyone doesn't care about your issue. Zero accountability for poor service or customer care. Check your HOA, if they manage it, run far and fast. Nothing but headaches from here

This is a horrible management group. I have been a resident in The Meadows for going on 5 years and never had a problem with the previous management group. I was out of town and as a result did not make the HOA payment in time. They say they sent two letters which must have vanished into thin air because I checked my mailbox upon returning and there was nothing from them there. These people sent me to COLLECTIONS!!! I was given the number for a legal office that only has a VOICEMAIL, no one answers the phone. For a company so desperate to receive payment that they would send a resident in goo…

Moved to a new nice community but with the wrong HOA. Never received a Welcome Package or any information for 2 months. Called and left messages to no response. Finally I got a late noticed and fees. Called again and again. Now I must pay as they don't except their mistake. Please don't respond with your automatic message "We like to learn more".

Don’t care about owners. Unfortunately

Castle Group does not even deserve this one star rating. I have had an ongoing issue with Castle Management Group for the past 2 years. They are completely unresponsive to resident concerns. Despite multiple attempts to contact them regarding various issues, I've received no acknowledgment or resolution. They never respond to emails or phone calls. Their lack of action and attention to serving the residents of the building is affecting the reputation of our building in Palm Beach. Many residents are looking to sell their units and go elsewhere-frankly, I can't blame them. I have been more than…

I don't often write long, poor reviews like this but I feel like this company truly deserves this rating as a person who served on an HOA board, of a property that they managed, for 6 years. Castle withheld financial documents from me. I changed my email address from a personal box to an HOA email and requested numerous times that they send all documents to my new email. They failed to change my email, something that should be a two minute fix!!!!!!, and ignored my every request - one to the accountant, one to my manager, multiple to my managers boss, Sherilynn C, who emailed back and said th…

Worst experience of my life. I live in one of the buildings they manage and every aspect of building management is mismanaged . They’re never reachable and when you do reach them, they act entitled as if they’re paying the unit owners and not the other way around. Staff is completely incompetent. No issues are ever resolved meanwhile maintenance fees increase every year. Avoid this management company at all costs. May need to sell my home just because dealing with this management company is a headache everyday.

I moved to V @ P a year ago. And for the past six months, I haven’t had hot water—I’ve been showering with cold water, and to this day, they haven’t been able to fix the problem. They change the staff every three months, and the worst part is that they want to increase the HOA fees. I ask myself, in exchange for what?

The office staff is very unhelpful, inefficient and clueless about Customer Service. Very difficult to deal with them. They do not reply to messages, do not facilitate meetings, and do not encourage telephone calls. My Community looks worse since they have been doing managing it - moss on the sidewalks, dirty mailboxes, driveways, etc., etc., etc

Update: I reached out to this company several times and received no response. The real kicker? The employee who lied to me appears to have been promoted to property manager. I’m still waiting for my refund! I can’t believe I’m being forced to pay for this kind of abuse. This is exactly why there’s a push for legislation allowing HOA dissolvement. -----‐----- I cannot recommend this management company. They fail to honor their commitments and completely disregard resident concerns. For example, they promised to waive a fee but then went back on their word. When I escalated the issue to the Bett…

Our group plays cards at North Center at Frisco Lakes. Deepa, who is the receptionist, is always so very helpful and friendly. She goes out of her way to make sure we have everything we need and takes care of any issues that may come up. It's always a pleasure to visit the North Center when she is on duty.

Had a very unprofessional experience with Alona, the building manager of Jockey club. She promised to waive late fees if I paid my dues in full. After paying, she denied making that promise and kept the late fees. Several witnesses confirmed she made the commitment including Ronnie (Building employee), but she accused us of lying. Her behavior was very combative and unprofessional. She should be investigated. I have left my contact information through the information request form on Castles website, but no one has reached out to address my concerns. Very concerning

I'm a resident of palm greens condo 1 since June 22 our sprinkler system on the south side which covers half of our development hasn't worked they have been aware of this problem so many times people have called or gone to the office the grounds look horrible this has never happened before castle has taken over every excuse has been given to our residents 6 months so far to rectify this situation is unacceptable

I had an issue with receiving my weekly emails from Frisco Lakes HOA. Lam Bermeo took care of the issue immediately. She was eager to please and cordial. Appreciate her help.

I'm a resident of Frisco Lakes in Frisco TX. Lam Bermeo, the Communications Coordinator in the Lifestyle Department, has become invaluable to the entire community--she's a champion multitasker! Lam's support of the Lifelong Learning Program (LLG) has been outstanding in every way; she organizes and manages each semester's registration, publishes a course catalog, reserves classrooms, coaches resident instructors on use of the A/V equipment, comprises and publishes "Instructor Packets" with all the needed forms and instructions, and ensures each course gets off to a good start. If the LLG Co…

This place is a nightmare. We live in Huntington and Castle Group is in charge of Huntington Maintenance Association. It's run terribly. Exorbitant fees and there's mold all over the entrance and Bristol Isles sign. They are siting a dying man repeatedly for errors and we have photos of other neighbors with the same thing. They're trying to take his house or force him to sell. Their attorney was rightly accused of games manship. Avoid at all costs!

Castle Group manages Towngate in Pembroke Pines Florida. Their wifi streaming services is contracted with Comcast. For months these services are not working for many families affecting their day to day activities, most importantly those who work remote and need reliable wifi. Their AOH payments/fee continue to be the same for us all, and no resolution is provided. No information is given with strategies, or updates of any kind.

Lack of empathy with regards to concerns about property in a Neal Windward community. It had been a very disappearance all around

Kathleen Gadgode assisted me with an important issue and resolved it quickly and kindly.

Would give a 0 stars but the option is not available! The most inefficient management company, lack of response, they do not care about anything, when you call you get attitude from their employees, worst experience ever! I have months trying that they explain to me why I cannot get my Hoa enrolled in Autopay, it appears to be very convenient for them that you need to use your credit card to pay as the processing fee is extremely high, also the ACH function in their website is useless, and does not work, so they want to force you to use bill pay or go to a bank branch to pay, I can’t believe t…

This is a terrible management company that does not care for its customers, I had a terrible experience just recently when trying to pay them my HOA. I recently started banking with a different bank and tried to change to my autopay information and pay the current balance I had on the account. Then I signed into their website and added my new bank account, made the one time payment, and setup autopay. All of it had transaction ids and the website reported as successful. A couple days later I received a letter saying I had a balance due. Then I called them and the lady that answered said my b…

As a homeowner in South Florida with a property managed by Castle Group (HOA), I’ve found their service to be consistently disappointing, marked by a troubling lack of competence, care, or perhaps both. Communication is inconsistent at best and, at worst, entirely absent. Simple issues often take years to resolve, with virtually no follow-up or accountability. Esmeralda Guerrero, in particular, appears selective about when to respond, frequently leaving pressing issues unaddressed and basic inquiries unanswered. For a company entrusted with property management, such disregard for clients’ need…

Poor customer service for residents. Takes a very long time to get responses to overcharges due to lack of coordination in communication between on site property managers and accounting staff.

Horrible company. Horrible staff that maintains our HOA it’s constantly an issue with their reps not wanting to do their job unfortunately my new construction complex hired this company instead of someone more competent. They have failed to do their job. WIFI is part of the HOA and must be payed by HOA (property management takes care of this) they have shut off our WiFi once and after restoring it they have not payed it again for the last 2 months our WiFi is about to get shut off.the property management rep doesn’t even have a phone number listed probly because if they did they would get call…

Unresponsive management, terrible experience. 5 days without AC with a toddler at home and NO action from management. Can’t wait to leave the condo they’re managing (quantum on the bay)

There was an issue with my HOA account regarding payments and GUIA was so helpful. She explained what transpired and answered all my questions and set up everything that needed to be done with my account going forward. It’s nice to have a kind, patient, and knowledgeable person to talk to from your company. Thank you.

We recently relocated from our home in Stuart to NC for the Summer and left our Castle payment coupons behind. Lyn was SUPER helpful in emailing a duplicate set of coupons for my use. Thanks so much, Lyn!

This company is using an app to reduce/eliminate direct communications with the property manager and reduce costs. However, the app is frustrating and it takes multiple cycles to get things done. Plus, for those that are not tech savvy, they are going to have a hard time communicating with the castle Group. Companies need to focus on the customer experience. The app is an example of poor customer experience. For that reason alone, I would not recommend this property management company at all.

Spoke with Guia vie tele. for copies of different documents. She was most helpful in forwarding said, and further to share also as attachments in addition to pdf emails. Very professional and most pleasant. She was also a good listener to an ongoing concern/complaint that I have thus far been unable to receive 'action'.

My customer service rep was helpful and knowledgeable and deserved 4 stars. The system for making changes to automatic payments is not at all intuitive and deserves 3 stars.

I have to admit I was not too happy when I got Lynn on the call due to some interactions I had with my HOA. I also wasn't sure how exactly to set up autopay and was told if I didn't get this fixed that same day I might lose access to my development. Lynn was patient with me, helped me through the process, got my account number, helped me fill out the application, and once processed checked to insure it was successful. The entire time she was kind and professional. We need more people like Lynn in the working world!

My mother's community in Delray Beach has fairly recently switched to the Castle Group for their property management needs, and it has been a complete and utter disaster. I have never encountered such unprofessional, clueless, and criminally negligent "professionals" in my life. The first thing they did was send my mom, a disabled senior on fixed income, a letter saying that she owes $5K with no explanation or breakdown provided. I reached out to the property manager who told me that I can come to the office and see for myself what the bill is for.....except that I live in NY. My mom had t…