Florida Property Management Strategies, Inc. Reviews

I am a broker and realtor representing an owner in one of the associations managed by Mayron Diaz, and I have had an excellent experience working with him. Mayron consistently provides outstanding customer service, is very responsive with follow-ups, and always handles matters professionally and efficiently. What I appreciate most is his honesty, positive attitude, and willingness to help. It is refreshing to work with a property manager who truly cares about resolving issues and maintaining good communication with owners, residents, and representatives alike. I highly recommend Mayron Diaz f…

Muy mala administración, No los recomiendoy si pudiera darles estrellas negativas, se las daría.

Horrible service, their management is very unprofessional, I don’t understand how they can even run a company with how poorly they care for their customers sake. You’ll pay them, and they’ll take care of urgent, important matters when they feel as if it’s convenient to THEM and only them, they don’t give owners ANY financial statements, at least not anybody I’ve asked, they mismanage funds they receive, I’ve heard countless of stories where things go horribly wrong because of how awful they handle these funds, and they make you fill out record request forms, making it almost impossible for an …

I can only thank the FPMS association for their services in my time as owner of the Royal Palms, they were very effective when it came to processing documents, applications and services required in the association. Especially to Marlon for answering my calls, Niurka for being aware of the applications, Mayron for her affectionate attention and above all to the manager Denise Palet for her rigorous work. Thank you very much

I’ve had a fantastic experience with this property management company! Every email I’ve sent has been replied to within their 48-hour timeframe, which I really appreciate. The staff is consistently friendly and helpful, and it’s clear they care about their clients. I had an account that needed approval, and Mayron was incredibly helpful throughout the entire process. He walked me through each step and made sure I understood everything to ensure the approval went through as quickly as possible. It’s rare to find such attentive and efficient service these days! Highly recommend!

Excelente trabajo muy bueno

Very dissatisfied with the services of this company. The communication is very bad. In my particular case I feel a lack of respect for those who pay for this service because we the owners pay to receive these services however they do not show any form of respect by answering an email with a simple request as in my case requesting a key to have access to the pool. The mission they have posted on the website is laughable; it is a total falseness.

"I am very pleased with the services provided by FPMS. They have been extremely responsive to my needs and have always gone the extra mile to ensure my satisfaction. I would highly recommend them to anyone looking for a reliable and professional property management company." Thank you Isra for your help!

I am home owner and i want to thanks Deyi Fernandez for the help customer services she provided Great service thank you so much Deyi!

Oscar torres was very fast and helpful to assist me with no problems.

They have great staff; our assigned property manager, Leidy was on the ball, very capable, knows how to deal with people, worked weekends and off-hours, is no-nonsense, yet has a gentle human approach, and has many connections within the community because of her approach to problems- which is what property management is all about, after all> If there weren't any problems, we wouldn't need a property managment company. I gave them 4 stars because their financial reporting was a mess with our community(which they acknowledged), and despite our giving them ample time(almost a year) to fix the pro…

Cinco días llamando por un problema en mi propiedad y nunca logré que contestaran mis llamadas ni los mensajes que les dejé. Espantosa atención al cliente.

I have been at Sabal Chase, Miami, FL for five years and cannot say enough about the FPMS Management Team. Two years ago, Ms. Sussel Campos was hired to be manager of the townhome and single family home sections. Every time I had a question, or problem it was immediately solved or at minimum she would guide me as to what I needed to do. I am a senior citizen and when someone comes along and shows me attention, caring, patience, (particularly with technology pointers), community rules and their importance, sprinklers not working, cars illegally parked, and help with what one needs to do when i…

La atención súper buena y con amabilidad .Muy complacidos con la atención🥰

Mayron Diaz Mi esposo y yo Agradecidos con la atención prestado en su labor contentos con las llamadas cuando nos comunicamos La oficina está funcionando mejor

Illiana and Yerly were very responsive. Very unusual for an HOA to respond so quickly Thank you

My experience with Florida Property Management Strategies (FPMS) has been one of the most unprofessional and disorganized property management experiences I have ever dealt with. Everything I am writing here reflects my documented personal experience, supported by emails, written communications, and security footage from my own home. What shocked me the most was the conduct of their staff member, Sussel. In multiple situations, she approached the area surrounding my home without uniform, without any identification, and without giving any prior notice, even though my property is clearly marked …

Mayron Diaz helped me resolved an issue with my property that no one before him was able to resolve. He communicated with me throughout the process and was very Professional and courteous. I can’t Thank him enough as my time may now be dedicated to better things in life. Mayron THANK YOU ONCE AGAIN ….

Estoy muy satisfecha con esta company por la asistencia y ayuda que me brindaron.son muy profesionales y especifacamente Mayron que me ayudo mucho con muy Buena forma. Le recomiendo esta company a todos y el manager Mayron tambien.

Me siento muy agradecido con esta compañía, siempre resuelven mis inquietudes, y problemas sobre todo cuando llamo al departamento de inspección, muy amable Yiliany Borges, yo siempre estoy al tanto ya que me gusta cumplir las reglas de la comunidad

La asociación ha demostrado ser una organización comprometida, respetable y profundamente enfocada en el bienestar de la comunidad. Su trabajo se refleja en cada proyecto que realizan, destacando el trato humano que brinda la encargada del departamento de inspección siempre dispuesta a escucharme y solucionarme todas mis inquietudes.

Yerlys is always very helpful and follows through when we ask her to take care of any issues.

Excelente servicio que me ofreció Mayron cuando me explicó por teléfono el servicio que solicitaba mi tía que es una persona mayor que no sabía cómo pagar los servicios en el nuevo sistema,su paciencia y entrega demuestran los niveles profesionales

I really recommend this property management company! I had a leak issue in my unit, and they gave me great attention and service from start to finish. Everything was handled and resolved on time. The team is very nice and professional. Special thanks to Mayron — he was amazing, very professional, and helped me a lot throughout the process.

Es importante señalar el buen funcionamiento del equipo de trabajo , he recibido atención y ayuda a solucionar problemas y situaciones presentada . Pero he sido atendida y he recibido con mucho profesionalismo de parte de Mayron Díaz la atención requerida… El hace excelente trabajo y llevando la actividad con actitud reconocida y admirable . Gracias a su excelencia a la labor de Mayron Díaz recomendaría la compañía con toda seguridad

He recibido un excelente trabajo por parte Mayron Díaz , tanto la compañía pero especialmente el han realizado un trabajo eficiente , recibiendo toda la atención necesaria .

Please do not do business with this company, They intentionally delayed answering an email that i sent requesting records on my community homeowners association. Our community was in the process of switching management company. I emailed them on October 9 and their contract ended October 31st. Plenty of time to provide me the information requested. Today I received an email that I need to contact the new company. This is so unethical. I will be reporting them to DBPR!! Please do not do business with this organization!!!!!!!!’

Tammy Arteaga was very emphatic about my problem. Very eiger to find a resolution. I hope Tammy will continue with the good attitude. In this business is very difficult to find this kind of service without obstructions and difficulties. Tammy is a great professional!!

It was a pleasure talking with Jasmine Torres today, she was very nice and helpful. Thank you very much for your help and care.

I went to see Mayron Diaz and he took an excellent care of my issue. He is very polite and attentive.

Nada bueno que decir Mal servicio, mala atención, nunca responden los teléfonos ni emails. Sin hablar de lo grosera de la encargada de Contabilidad. NO SE LES OCURRA BUSCAR SUS SERVICIOS

It’s been more than two months waiting my deposit to be processed and they do nothing. No management they only care about them and nobody else.

Horrible management company, never return phone calls or emails. Never have an answer or response to any questions Regarding the property and nothing on their plan of action over the last two years have been accomplished .

This association is horrible! Violations after violations. Lies after lies. The pool as been closed for renovations and nothing has been done. You look at community by laws to see why you got your violation. And there nothing in the by laws to match your violation. You write emails exampling why you received the violations since it’s not going against the bylaws of the community and there is no reply. Association fees continue to rise (even with reserves) … I’m going to get a lawyer to audit the books because I’m beyond done with this administration.

One of the worst property management companies! Whether its the front desk Mayron, the property manager Rider, or the supervisor Regla, you will get no resolution to any issues. They don't return phone calls, they don't reply to emails, give you the run around and don't solve problems. They lie in person and on writing. Wouldn't recommend them if they were the last management company on earth. Over a month and still no key to the pool, three months and still no minutes to an HOA meeting, completely unprofessional and they don't care.

I’m extremely disappointed with Florida Property Management Strategies, LLC’s handling of my security deposit after moving out of the property on May 12, 2025. Under Florida Statute 83.49, landlords or property managers are required to return a security deposit within 15 days (or provide a written claim within 30 days), but it has now been 33 business days and I have not received my deposit or details related to its progress. I’ve made multiple attempts to reach the management via e-mail and in-person with no thorough explanation other than stating that they are sorry for the delay. This lack…

I rarely ever go online to review, however this is ridiculous. When moving in they request the money right away however when you’re leaving they take their time. My family and I PCS’d overseas for the military and started the refund process 01/22/25 and guess what I still haven’t recieved anything. Honestly it’s quite ridiculous that it’s been 3 months and no progress has been made.

I’ve been trying to get pool keys from Florida Property Management Strategies, Inc. for the past 6 months, and I’m beyond frustrated. Every month, I’ve called and been told that they don’t have any keys and that they don’t make any. I’ve left SIX messages and voicemails for the manager, Isra pena, but never received a call back. Camila at the front desk always promises to have someone reach out, but that never happens either. It’s incredibly unprofessional, and I’ve yet to speak to anyone who can actually help me. This has been an ongoing issue with no resolution. Extremely poor customer servi…

Our experience with this management company has been disappointing so far. As a board member, I expect reliable communication, but the manager, Isra, has been unresponsive. Every time I call, he doesn’t answer and instead texts that he’s in a meeting and will call back—but he never does. Unfortunately, they seem no different from other management companies we’ve dealt with. I can only imagine when homeowners call him.

This management company does a terrible job, and the attention to owners is practically nonexistent. They don’t answer the phones, you leave messages on the answering machine and they don’t return the calls. They want to do everything online—notifications, announcements, instructions for paying association fees—it’s a disaster. Our experience here at Ventura at Malibu Bay has been the worst. They’ve held around 5 meetings, all via Zoom, but never in the Clubhouse physically. We are waiting for a recall in the BOD, and they planned the meeting in the outdoor mail area—unbelievable—because they …

Tired of calling the office. All you ever get is a recording. Horrible! I have termites in my Unit and no one answers. I've sent emails; chats online, called over a dozen times and nothing. Horrible! Horrible! Horrible!

While trying to help my client close a property at the Crossing, Niurka Espinosa was my contact person and what an amazing experience I have had! Considering that Associations always have a negative stain, she is the complete opposite. She is empathetic, Proactive, helpful, responsive, attentive. I am so grateful to have been able to work with her. I hope management appreciates her as much as she deserves.

This company it’s the worst , they treat homeowner bad and do not do their job, they just take our money

Cada persona tiene su propia experiencia, la mia siempre ha sido excelente. Cada vez que he interactuado con alguien de este colectivo ha sido bien amable, me han llovido las explicaciones y siempre Han dado solucion o la via Para resolver mi situacion. Se toman su trabajo muy en serio. En esta ocasion agradezco mucho a la customer service q me atendio, super especial, quien me dirigio a Damicela, la profesional del grupo de inspection que lleva mi solicitud, alguien que me ha dado Toda su atencion y seguimiento. Como dije anteriormente, en mi caso, estoy super agradecida con la atencion que m…

Be very careful with these people. Extremely unprofessional, terrible at answering calls and not even thinking about giving explanations. They refer you to the statutes to study. They violate rights to vote for the board. Not to mention projects to waste the community's money and benefit in some way. In less than 1 year they doubled the HOA fee for our community.

For many months we have been under the supervision of a manager who has not only ignored the problems of the owners and the condo in general, but has concentrated on stepping outside of his responsibilities as Manager and turning a blind eye to pending issues and neglecting regulations and inventing excuses and projects. The lack of respect and lies has been the most enervating aspect. After all the issues have arisen, the solution on the part of the management has been the removal of the current manager, but that does not exonerate them from all the unfair decisions that have been made during…

This company is not providing adequate service to my condo community. They continue switching managers and never provide an explanation an many other things. Therefore, reconsider contracting their services.

The girls were very nice, they knew what needed to be done and got it done! Amazingly, unlike most places, you left a message and they actually returned it ... I just hope the board is as kind and swift as they were! lol

Doy 5 estrellas a este condo ya que en casi 4 meses que vivimos ahy la verdad mucha tranquilidad mucha limpieza en el área exterior seguridad en la noche,la asociación en la oficina los que dirigen muy eficientes hasta ahora hemos tenido necesidad de hacer algunos arreglos y han cooperado rápidamente la verdad estamos muy contentos y espero sigan así con esa eficiencia quiero destacar que me ha atendido muy bien la señora Denise en fin deseamos sigan trabajando así para el beneficio de todo el condo y su comunidad atentamente william garay y Jaqueline Parra

I definitely recommend this company! Vanessa Jimenez and Deyi were very open to answer any of my questions and are very helpful!