GRS Management, Inc. Reviews

Thank you Natalie for all the help with the projects in my property!

The customer service provided by one of the employees (Leslie)was the worse, she has a really bad attitude towards the customer , I am a home owner , imagine how it can be towards a tenant. I asked her to call the owner or manager for me and did not even bother , and did not even come back with an answer. We property owner’s pay the company to provide a great service to us , sadly this type of people compromises the image of the company , I would not even give a one star

As a property owner, I had a very bad experience with GRS Management Inc. The contract that GRS Management had with our community was terminated on July 31, 2025, but GRS didn't close their autopay account while still taking monthly maintenance fees in August and September from the properties in our community that they no longer managed. Even worse, they refused to refund the monthly maintenance fees that they're not entitled to or provide any written proofs that the overpaid fees were transferred to the new management company. Be alert before paying any fees to this company and NEVER set up a…

This association must pay for 5 star reviews, because apart from being far from a 5 star company they also lack professional. I’ve been dealing with non stop issues from this association, they used to manage my association Laguna Tropical but as of 11/30, they don’t and thank God. They hire unregistered and unlicensed 3rd vendors to come and immobilize cars, which is breaking many laws because all immobilizing companies must be registered in the state of Florida, on top of that they are money hungry vultures that hired these immobilizing company to boot cars that belong to tenants within the c…

Warning to other property owners: We made our August and September maintenance payments through GSR Property Management’s auto-payment system (ClickPay). The payments cleared from our bank, but GSR has refused to provide proof that they received or properly transferred them to our HOA’s new management company. The new company now claims they never received the funds and is threatening to file a lien against us for payments that were already made and processed through GSR. Despite multiple requests, GSR has only responded that they “can’t see our account” and “can’t help.” This is completely …

We have worked with GRS Management on several occasions for several different matters and have always had an outstanding experience working with Xamantha. As a law firm, we often deal with detailed and time-sensitive matters, and Xamantha has been incredibly helpful, professional, and efficient every step of the way. Her responsiveness, attention to detail, and friendly approach make all the difference. It's clear she takes pride in her work and genuinely cares about providing excellent service. We truly appreciate her assistance and highly recommend both Xamantha and GRS Management to anyone …

I have been at this apartment for years as I am an owner and want to let you guys know that Ms. Maria Briñas is extremely polite and professional. I have never dealt with a management staff like her. She tries to help you to the best of her ability and doesn’t stop until your problem is solved. I wish all of the employees at this company were like her.

As a Full time Real Estate Broker for 19 years it is next to impossible to come across a Management company that provides good service, and to find one worth writing a review for even less. GRS Management is what other Management companies should aspire to. My experience was easy and smooth from start to finish. From Keysha at the front desk to Xamanatha who was the one helping me I could not have been more relieved to work with them. The situation wasn't the easiest, but with clear communication and objectives we were able to resolve everything with time. Both these employees deserve more tha…

This Management is a Joke Stay away from buildings and associations related to this so called management. Multiple issues: You call to speak to a manager and they tell you, call again some other time, we don’t know when he’s going to be at the office today, ( no manager on office hours ) But the cherry of the cake is: They don’t have enough parking spaces for residents, they force you to park outside of your own place or worst, you park on the grass ( which they don’t even water ) and then they tow you car, Like is my fault I don’t have a parking spaces, other than that, two people who are nev…

Leslie is absolutely amazing! She answers every email and phone call promptly, always providing immediate assistance. Her responsiveness and dedication make everything so much easier. It's clear that she generally cares about helping and her attention to detail is unmatched.

Everyone at GRS is wonderful. Lesly is exceptional, she has great attention to detail and will go above and beyond to help you no matter your situation. Best management company I have ever worked with!

As a property management firm, GRS has consistently exceeded my expectations since they began managing my Association. In particular, in the last 10 years or so, Xamantha's dedication to customer satisfaction has been truly remarkable. Her attention to detail, prompt communication, and willingness to go above and beyond have made my experience with GRS nothing short of outstanding. Xamantha's expertise and passion for delivering top-notch service are evident in every interaction my neighbors and I have had with their office. The front desk team is a pleasure to visit and speak with each month …

Excelente el servicio de esta compañía de management con su rapidez y eficiencia.Especialmente considero que Xamantha Quiros es excelente al realizar su trabajo por su eficiencia y atención con uno como dueño

This company is horrendous. They are negligent and fraudulent. Be aware and owners should take this company to court. They partake in suspicious activity. I am an unfortunate owner to one of the properties they manage in Miami Lakes. Also in 2008, they were part of a lawsuit because someone became sick in one of their pools and almost died. Anyone who crosses this company should be very careful. I have attached the project they did and they cant even hide robbery. Roofing, stairs, and asphalt all cost the same to fix? 6.3 million dollar hit just to fix roofs, stairs and asphalt. Absolute corr…

Awesome company -- really looks after its customers - very satisfied with them - best management company we ever had. I just want to add I bought my unit in Westview 10 in 1989 and have seen many management companies come and go. I serve as Secretary for the Association for 28 hears and GRS has been the BEST management company I have ever worked with with no exceptions. They know "condominium" law and abide by it. You cannot ask for more.

Empecemos por contarles que departamento de contabilidad son personas como nosotros mismos no son robots Hacen su trabajo perfectamente y atienden a todo el mundo en la mejor manera y repido El departamento de Customer Service es decir el departamento Que procesa las aplicaciones hacen un buen trabajo trabajan rápido El departamento de recepcionista son bien profesionales son personas que también no son robots atienden a todo el mundo en la compañía Además también atienden personas por teléfono y personas que vienen a visitar la oficina. Property manager. este departamento hace un buen tr…

Pésimo servicio de esta asociación,se niegan a brindar información,dificultando así que las personas puedan solucionar sus dudas con respecto al lugar donde viven, se incomodan cuando se les hacen preguntas y cambian el tono al responder,mostrándose desagradables y prepotentes como fue el caso de Leslie quien me brindó un pésimo servicio telefónico al mostrarse incómoda ante mis inquietudes con respecto a cambios q están ocurriendo en el condominio donde vivo . Definitivamente son muy malos en lo que hacen

Xamantha was extremely helpful and solved an issue we felt was very important in the community. Very happy with Xamanthas support and urgency on this matter. Thank you.

Xamantha was very helpful. Analyzed the problem and was quick with an acceptable solution. A real pro!

I’ve been a tenant at Venetian Garden and despite the challenges related to building construction and extensive coordination for renovations at the apartment GRS Management has been very receptive and cooperative and even accommodating to my needs as tenant. At the office there’s always a warm environment that shows people work with a genuine motivation. I appreciate the time spent at this community and I’ll take a positive experience with me thanks to Maria, Natalie and Keysha. I would undoubtedly recommend this small community if you’re looking for a safe environment to live with your family…

Gracias Keysha por todo el servicio siempre de san Marcos

Wow, the service was super fast and easy! Natalie was amazing—she kept us informed and guided us the whole way.

Since October 1 we are removed from this unprofessional company who suppose to manage property I guess this company is a ghost company or uneducated worker over there who never answer the phone or you have to wait more than two hours it’s ridiculous, between Jose who just know to send warning paper about how i park my car and give me ten days to fix it lmao 😂 the president of the building give me his approval he was thinking maybe i need his approval to park on my two parking space and the other people like Xamantha who never answer any emails that i call that professional. Whatever the presid…

La atención y ayuda muy fabulosa y rápida por parte de Adriana Sainz muy agradecida por tan excelente trabajo

I want to thank Xamantha for assisting me in obtaining the General Ledger Reports I request several weeks ago from GRS Management. See review below for details of the negative review. She was prompt, professional & got the issue revolved with 1 day. We need more customer service professionals like her. ---------------------------------------------------------------------------------------------------- For weeks now I have been requesting General Ledger reports for my association to see the details of how the Board of Directors is spending our funds & how these funds are being tracked by GR…

Sharing appreciation via GOOG review for the clarify and professionalism exhibited by the Application and Front Desk Staff at GRS Management, Inc. in Miami Lakes, FL. Ms. Keysha and Ms. Lesly assisted GREATLY providing a current application when an expired version was initially given and addressed questions held within docs thus creating a seamless process. Thank you ladies for saving the day and maintaining polite professionalism especially during time invested after 5 pm...

This review is for Maria and Keshia who helped me with a few items. I am writing this review because I was only able to make it to the GRS office a few minutes before they closed at 5pm, but they were both very understanding and friendly and helped me get those things taken care of so late in the evening.Thank you ladies!!

Una buena atención en GRS . Buen servicio . Muy professionales . Eternamente agradecida con Lesli por su carisma y professionalidad, siempre atenta y a la orden siempre que la necesitamos. Saludos Diana Sanchez

Mi experiencia en Grs ha sido espectacular. Atención de excelencia.Siempre que tuve alguna duda llamaba y de inmediato me respondían. Siempre con la mejor forma, muy profesionales. Super agradecida con Lesli. Su actitud y profesionalidad siempre de una profesional. Les epsorto a continuar así. Saludos y muy agradecidos. Dayami Hernández

Lesly Santos is exceptional! She went above and beyond to help me and my family get settled into our new home. I will forever be grateful and highly recommend using GRS

Gracias keysha por todo siempre un placer ir ala oficina y tener ese buen trato

As a realtor, I’m constantly dealing with associations—and more often than not, it’s a frustrating experience. But working with Lesly was a breath of fresh air. Her professionalism, responsiveness, and friendly attitude made the process smooth from start to finish. It’s rare to come across someone in this role who’s both efficient and pleasant to work with. Thank you, Lesly, for making this a great experience!

Very helpful and responsive. Thank you Xamantha for all your quick help!

Dealing with GRS has been nothing short of a nightmare. THEY ARE CORRUPT AND CROOKS! Due to their actions, I have opened a case with an attorney and The Florida Department of Business and Professional Regulation. The entire team is shockingly unprofessional, rude, dismissive, and completely inconsistent. Every time I contact them, I get a different answer from each person, and none of the information ever seems accurate. It’s like no one is on the same page, and honestly, it feels like they don’t even care to be. They’re petty, unhelpful, and instead of addressing legitimate concerns, they fin…

In all my years at Marrlin Road until Maria Brinas took over. Since then, things have noticeably improved. Maria is active at Marlin Road. She visits weekly, walking the property and speaking with tenants and owners. She makes sure things are in order and even got the city to fill two potholes that had been ignored for far too long. Recently, she stopped by our business and was incredibly professional and respectful. She listened to my concerns, provided her contact info, and clarified that excellent customer service is a priority. As someone in sales, I appreciated her approach and commitmen…

We went to the office due to a situation, and were attended by Maria Barrios, who was incredibly respectful, kind and understanding. She listened our concerns and helped us find a real solution to our problem. Great for her support and professionalism.

Today I came in to the offices to get a temporary parking pass for a new vehicle while I sell my old one. I was welcomed by Maria Barrios who was very understanding of my situation, and was kind enough to give me a couple extra days while I get everything in order. I was very appreciative of her generosity, and for going above and beyond my expectations. Thank you very much.

Maria Brinas is one of the best property managers I have dealt with. She is attentive and caring! Natalie and Keysha are amazing as well!!!

Today I was at the GRS association and received excellent attention from all of its staff. They were very kind and attentive to all of my concerns. I would like to give my best thanks to all of the staff.

They make us go all the way to Miami Lakes to pick up new Fobs, clickers, and stickers (apparently they dont know mail exist) because they will change all the system and on the date when the changes are supposed to be applied, my clicker doesn't work so I cannot enter my parking, my fob doesn't work so i cannot enter the building, they deleted my information from the phone box so i cannot even call me to open. I even called the emergency line, and the lady who replied told me to climb the fence WOW!!!

I was at their office today. Customer service is good, they really try to help you. Special mention to Natalie at the Front Desk. I was there 20 min, she received at least 10 calls and 4 customers with complaints. She handled all of them with courtesy and patience.

Las muchachas de la recepción son las mejores: Natalie, Kisha y Leslie! El mejor team.

10/10 recommend. The best in the business

Xamantha was very responsive and knowledgeable. She was able to address our concerns and resolve the situation within our first call. Keep up the great work! Thank you.

My experience with GRS Management was great they are very cordial and professional. The ladies in the front desk are quick and very friendly. The highlight of my experience was Lesly she was the one who processed my application and she went above and beyond to help me and my family move into our new house in time. We will be forever grateful for her support and valuable assistance.

Quiero agradecer a todos los que de cierta manera me ayudaron en GRS Management Inc, en especial a KENYS por la increíble ayuda que brindó en resolver mi situación. Su amabilidad, paciencia y profesionalismo hicieron que todo el proceso fuera mucho más fácil. Me sentí escuchada y apoyada en todo momento. ¡Gracias por hacer un trabajo tan excelente!

They send letters out to the homeowner, warning ⚠️ past due on the association payment when is NOT, is like nobody check those letters before they sending 🤔. Of course they blame to the system 🙄.

Worse customer service ever ! They only care about taking your money !!! Is the management I have for my property and I they sent me to collection while I was making payments- mishandling with no answers !!! Shame on GRS FOR TAKING ADVANTAGE OF HOME OWNERS …. My account was placed on collections while I was making payments for months how can that be possible!! When I called for clarification instead I was sent in circles for 2months and after not receiving any response from any one i got a hold of manager Jose Hernandez who had me waiting for weeks with no resolution ! If you truly care of yo…

Poor experience with this management company. Didn't take complaints seriously, non-existent follow-up.

Guys, I just left the association. They are amazing easy to deal with and get stuff done fast.

I have nothing but amazing this to say about this company They are honest, fair and kind with their tenants. I wish all property management companies were this effective and reliable. Ms. Cerrato as Property Manager is an asset as she is professional and rapid in her communication. Over all a 5 out 5 for me and I would highly recommend to family and friends in the future.

La peor compañía de Management en Miami. Los representantes (específicamente JOSE) nunca da la cara. Daniela la secretaria de servicio al cliente es una indeseable, se piensa q es la dueña de la compañía y no sabe dar información. ❌👎👎👎❌

This has been by far the worst experience I have ever had with any company/business I've ever had. Every single time I reach out to them I get pushed off to the side or redirected to another person or get promised something that never happens. I've been dealing with leak behind a wall for months now that's only gotten worse and after countless times of calling, trying to get someone out, get this issue resolved I just cannot get anywhere with anyone in this entire organization, literally no one is capable of helping me in the slightest capacity. My home is reaching the point of being unlivable…

Keysha y Daniela tienen buen servicio y muy buen ambiente la compañía

Horrible managament Company. I live in Paragon condominiums, Plantation, no office personnel available, they only have 1 maintenance person servicing the entire complex, property is dirty and abandoned. Roach and rats infestation, when you call the office is almost impossible to reach an agent. STAY AWAY, realtors will tell you amazing things about this complex but in reality management is horrendous. The apartments are beautiful, they have a garage but these people are destroying the property

Bad customer service , Waiting on line for over 40 minutes and Lesly ( very unpolite ) transferred me twice without answer in the extension

I'm very upset with your company, I need electronic address and nobody help me, hangout my phone

Excelente su trabajo estoy muy agradecda pues fue presiso y rapido y en especial quiero destacar el trabajo de Anarelys pues su ayuda y su excelente trabajo siempre solucionado cualquier incovenente hicieron posible que el proceso fuera eficaz. Gacias

Thank you, Guillermo for all the help, I truly appreciate it. You were willing to go above and beyond. You were also patient with me, no matter what the issue is. Professional and efficient.

Mes y medio sin poder hacer uso de mi parking. Marbella by the Grove. Por la espera de nuevos controles para el gate.Teniendo que buscar parking en la calle. Llamar es una perdida de tiempo, si logras que atiendan no te dan ninguna solucion. El primero de Feb envie un email realmente molesta (no siendo este el primero que envio) y ya con poca paciencia al que milagrosamente reapondieron diciendo que al siguiente día tendrian una respuesta al problema. Hoy 12 de Feb sigo esperando.

I needed help with Condo Questionnaire after the previous Property Management company my association had dropped the ball. I contacted GRS and worked with Xamantha Quiros and she was awesome, very responsive and kept me in the loop throughout process. She help with the doc submission and payment issue I had as well as made sure my request was processed quickly. Thanks Xam!!

I have been going back and forth with the accounting department as I am awaiting a signature from the board members to issue my refund check, for the last three weeks this is the verbal and written response I have received from Cristina, as she claims that since the board members are not paid employees they cannot pressure them to sign the check. I moved out three weeks ago and have yet to receive my refund check. This is unacceptable as they are quick to collect but takes weeks to refund their customers their own money.