J & L Property Management Inc Reviews

Paola made our approval process incredibly easy and stress free. She was always available to answer our questions, kept us informed every step of the way, and made what could have been a complicated process feel simple. Thanks to her professionalism, knowledge, and dedication, we received our approval quickly and without any issues. Thank you Paola!

The current representation by J & L Property Management Inc., particularly through Thelma and Charlie, the Association President, has been extremely disappointing. The level of unprofessionalism, poor communication, and lack of effective leadership demonstrated throughout these interactions has been deeply concerning. As a homeowner, I expect concerns to be handled professionally, respectfully, and in accordance with the responsibilities owed to the community. Unfortunately, my experience (and other owners) have reflected the opposite and has caused unnecessary frustration and escalation.

As a property owner in Cypress Cove, I must say the communication at J & L Property Management is quite stellar. Whether good or bad Lori is prompt in responding to emails or returning calls. That is very important when dealing with HOA. The only reason I am giving a 4 star rating is because we have to leave room for improvement. Thank you for your service J & L and especially to Lori for actually making a difference.

I highly recommend J&L property management company. The team is very kind and helpful. Jim, the owner, is extremely knowledgeable of applicable Florida Statutes, condo regulations and condo laws and he is great helping communities to get back on their feet. Jim and his team currently manage our community in Coral Springs, Florida 33065 and we highly recommend this dedicated management company.

I worked with Thelma at J&L and she is by far the best! Everything I needed, she helped and went above and beyond, answered every email & phone call within minutes of contacting her. I wouldn’t recommend anyone else than Thelma. Thank you for everything !

I would like to formally express my sincere gratitude to Ms. Thelma Quiroa for her valuable support in facilitating the recovery of the amount owed to me by a neighbor, the owner of the apartment responsible for damages to my property in the sum of $565.00. Her assistance throughout this matter was key to reaching a fair resolution. With professionalism, patience, and commitment, she guided the process efficiently, ensuring that the situation was handled with clarity and respect. Thanks to Ms. Quiroa’s efforts, what could have been a prolonged and stressful dispute was resolved in a construc…

This is the worst property management ever. They do not maintain organized records and ensure deposits are returned in a timely and transparent manner. They will repeatedly redirect you between individuals with no clear point of accountability, causing unnecessary delays and confusion. They take forever to do the most simple of tasks that most property management companies take <48 hours in 2025. J & L takes an average of 60 days and breaks Florida Real Estate laws.

My experience with this property management company has been consistently disappointing and, at times, deeply concerning. Communication with residents appears to be irregular and often dismissive. Inquiries are frequently met with vague or incomplete response, if answered at all, which gives the impression that clarity and transparency are not priorities. It often seems as though information is being deliberately withheld or selectively shared, leaving homeowners confused and uninformed. A major source of concern has been the handling of the land lease payoff and its potential impact on home…

Thelma is a constant force at J&L Management. If you’re lucky enough to have her at your community, she’s the “go to” for EVERYTHING. Not only is she kind and easy to work with, she makes sure your issue is completely solved. She embodies customer satisfaction time and time, again. Thelma is the BEST!!

Every property management company should have a Rikki Albert. She is professional, helpful, and very efficient. There has not been a time that I have engaged with her, that she has not delivered. Please clone her, we need more Rikki Albert's in customer service. She's a jewel and J&L should be thankful to have employees like her.

I had an outstanding experience working with J&L Property Management, especially with Paola, who went above and beyond to assist us. Paola was incredibly helpful, ensuring a swift turnaround with prospective tenants who applied to rent our home within the HOA. Her attention to detail and thorough screening process gave us confidence that we've found the right family for our property. Thanks to her diligent efforts, we are confident that our home is in excellent hands. I highly recommend J&L Property Management and commend Paola for her exceptional service!

Thank you, Ashley Guzman, for your support and attention to detail!

Agradecida eternamente con la Srta. Paola Restrepo, por su colaboración, apoyo y excelente servicio que nos ofreció. Mi esposo y yo estamos muy complacidos por su rápida y oportuna gestión.

I have been doing business with J & L property management for well over ten years both as a realtor and as a property owner in the communities they manage. They are honest, efficient and a pleasure to deal with especially Lori and Adeline who are apart of the management team at Indian Key in Coral Bay! If your thinking of hiring a management company for your association I highly recommend J & L Management!

For the past 11 years, my husband and I have lived in Palm Beach Gardens. Our HoA there has gone through 4 different (and all incompetent) property management companies. Last week we moved into a community in Pompano Beach, which is managed by J & L Property Management. We closed on our new house at 2 pm on a Tuesday afternoon. Within 2 hours of closing (!!), Ashley Guzman, Shannon Melendez and their teams at J & L Property Management had us registered as new owners in the community and had us in the data base for access through the community gate. By the next morning (Wednesday), they had …

Ashley Guzman is the best person to work with in this office. Very professional, always ready to help. Great pleasure working with her. Simona Bacisor owner in Vantage at Palm Aire.

BE VERY CAREFUL WITH J&L property management - they’re incompetent and they lie. This company is horrible. They illegally turned us over to a COLLECTIONS ATTORNEY and are REFUSING to credit us back the money WE LAID OUT to pay the attorney. They’re trying to blame the HOA - when I have he woman who works in “legal” at J&L RECORDED admitting they “didn't see the email we sent”. We want our attorney fees money back and will be filing in small claims for it. We also reported them for violating the fair debt collection act AND to the attorney general for Florida.

We have bought a property in Concord Village... and Adeline Rodriguez has been great help! She has helped us with all our needs!

Hi Adeline Rodriguez Thank you so much helping me. Great customer service, and fast response.

Paola Restrepo has been helping me with my HOA application. She has been responsive and able to guide me on how to navigate each steps. Thank you. I really do appreciate your help Paola.

The community pool was locked with no posted notice and no explanation, and when I called to ask why, I was refused an explanation and refused a transfer to a live property manager and told to send an email instead. Residents pay for these amenities, and being met with a locked gate and a brush off instead of a simple answer shows exactly how little this company values the people it serves, and this is not the first time communication has been the problem. A company that will not put a human on the phone over a locked pool is telling you everything you need to know about how things run around …

Paola was amazing from start to finish! Communication was superb!

I had a great experience working with Paola Restrepo. She was extremely helpful throughout the entire process and always responded quickly whenever I had questions or needed assistance. Everything was handled professionally and smoothly, which made the experience stress-free. I truly appreciate her support and would highly recommend her services to anyone looking for a reliable and responsive agent.

I had an excellent experience with J&L Property Management. Their team is incredibly attentive, professional, and truly committed to delivering top-quality service. A special thank you to Paola, who went above and beyond throughout the entire process. Her diligence, responsiveness, and attention to detail made everything smooth and stress-free. She was always available to answer questions and ensured that every step was handled efficiently. I highly recommend J&L Property Management to anyone.

Paola is amazing—she made my approval process completely stress-free. Her prompt responses and excellent customer service truly stood out. If you’re working with J & L Property Management, I highly recommend asking for Paola!⭐️⭐️⭐️⭐️⭐️

We have been working with J & L property management since last year. Working with the property manager, Thelma has been a great experience. She is friendly, responsive and payments are made promptly. We look forward to the continued relationship with J & L.

Pleasant knowledgeable and courteous

We’ve had a great experience with our property management company, J & L. Their team is consistently professional, responsive, and truly cares about the community they serve. I especially want to recognize Thelma, who goes above and beyond every single time. Whether it’s answering questions, resolving issues quickly, or just being incredibly helpful and kind, she makes a real difference for our residents. It’s rare to find this level of service and dedication—highly recommend J & L!

Thelma is professional, friendly, and easy to work with. It’s been a pleasure connecting with her!

Excellent service and very quick response to your request. Every time I contact the office via email I receive a response same day.

Thank you Ashley Guzman for helping me with my TAG UPDATE!

Rikki was exceptionally helpful. When I called to inquire about a tenant application that has been in process for a long time, she did everything she could to assist.

Ashely is an great professional. She is always polite and friendly

Staff is very nice. Jim the property manager has taken my concerns and working on fixing the issue I'm having.

Thank you Ashley for your prompt response in getting the parking decal for my car.

I’ve been living at my property for approximately four years Thelma And the J&L property team have always been professional and attentive to my concerns and requests .

I appreciate the prompt reponse from Ashley Guzman with my concerning my updating of my new license plate. Thank you.

This admistration it’s the worst in the condo , they get in in your apartment without authorization even it’s not an emergency , the manager in the condo NIKKI GORDON she lie don’t tell the truth , they delay the service in the apt and advise one hour before , they enter in my apt and lock both lockers and when a arrived home I couldn’t open my house prejudice of $208,00 I had to call the a service , it was schedule the change of sprinklers the next day but the don’t respect the schedule , and came the day that I wasn’t , I want my refund , take care of this company

“J & L” are the greatest property management company Ive dealt with. Living in condos with have so many rules and regulations with parking, “Ashley” is by far outstanding with helping me with cars and decals. Ashley, also remembers her customers after helping them out quite a few times. “J & L Property Management”, makes registering guests and owners alike, flawless and super easy to do online! Thanks guys! Happy Holidays! Wishing you all another Prosperous year and most of all a healthy new year!!! Tanya Matos

I had to reach out to Lori for help confirming a monthly HOA amount for a current owner and I cannot tell you what a pleasure she was to work with. She reached back out to me timely, something that rarely happens, and she provided the information we needed without me having to plead for her help. It was an all around wonderful experience dealing with Lori and J&L Property Management!

I would like to share how happy and impressed I am of Paola Restrepo’s attention and efficiency, in going true as soon as it can, with our case at the association. She was supper attentive and responded fast to our Questions and to what ever needed to be done; or to if there was any extra information needed thank you again for making this processes go smoother and easier

I just moved their last week and I have to say I’m so pleased and very happy with the responses I get when I send a email and the help I get from everybody I know I’m going to enjoy living there. I’m very happy with my new place.👍❤️

I have never talked to anyone in this management and got disappointed they are always follow up with my request or concerns and always they solve my issues Ms Thelma and Ms Ashley thank you ladies.

I am very happy that Thelma Quiroa is one of the employees who manages my building. She always responds to messages promptly and is a very kind compassionate person. Everyone knows we need more people like her in the world. She has been especially helpful lately with some issues I am taking care of. Thank you Thelma.

JL Property Management has been great to work with. They actually care and handle things without making it complicated. Ashley has been the real game changer she’s always there when I need help and makes everything feel easy. The whole team is solid, and together they make managing my place stress-free.

As a resident of Woodland Lakes, I had the pleasure of experiencing a few issues with Thelma, and I was extremely satisfied with the timely and efficient manner in which she addressed them. I would like to express my sincere gratitude for her exceptional service.

Thelma is always very pleasant and helpful. Thelma resolves problems efficiently. You would be fortunate to have Thelma as your property manager.

I just wanted to share that Rikki at JL Management always acknowledges when she received my email. JL send owners notices occasionally that they need access to do some kind of preventative maintenance at our building and in the notice a request confirmation that someone will be at the unit on a specific day and range of time be sent to Rikki. We appreciate that when I send a confirmation to the maintenance notice to Rikki, Rikki alway confirms she received my Email. Thank you

Thelma has been spectatular! Her communication skills are fabulous. I've never had such a wonderful experience with a property manager before. Great job!

Very business like sends me messages and up to date work orders. Thank you

Riki , Assistant Mgr at J&L Property Mgmt. was most helpful, in sending me via email the various reports I requested. She was very pleasant and had great Customer Service skills. All my gratitude to her. Thank you.

Thelma and Rikki are doing a great job at Karanda Village V in Coconut Creek!

I have a few properties across different communities managed by different property managers. Thelma at J&L has been the most helpful & pleasant property manager I've interacted with! Very reasonable and responsive.

Ashley was great extremely helpful and super nice definitely recommend this company

I have had several great experiences speaking with J & L team member Lori Calmenzuli. Lori courteously, and helpfully researched a few questions I had about my office condo managed by J & L. She is a great resource to her organization!

J& L Property management and especially Paola have been very timely and helpful in getting a new buyer for one of the homes in Sawgrass Village approved.

My association just switched to this Company and not even the first payment made and wow . If I could rate this a negative I would. JIM THE PROPERTY MANAGER walked into my house after being told to wait at the door by my elderly parent . Proceeded to continue into my house and walked into me without a shirt on. This man saw me and stared at me. This man did not identify himself at all but when I started asking him who he was and why he’s in my house “I’m the property manager does that help” I’m absolutely livid. Be warned!

Very satisfied with their service and excellent attention in addition to having very friendly staff who help you carry out the whole process in a friendly and very fast way. Thank you to Miss Paola for being that guide and help throughout my application process. Continue to be successful and be an example of good service.

I have had the pleasure of working with J&L Property Management Inc.  for many years, and I am thoroughly impressed with their exceptional service and professionalism. The team is incredibly responsive, always addressing any concerns or issues promptly and efficiently. The staff are friendly, knowledgeable, and dedicated to ensuring a positive experience for all tenants.

I’m so happy. The application process was quickly . Any time I have question they always are able to respond , they are very helpful!! Thank you Paola for all your help

Hi. Thelma Quiroa-Garcia is always above and beyond! Anytime I call or email her, she is amazing. She responds quickly and truly cares about us. Ashley was extremely helpful with any questions I had and expedited my parking permit request. The process took SO QUICK! Thank you Thelma and Ashley, for your kindness and professionalism!

Moved in almost 2 months ago. Paola was very helpful and professional.She assisted me in getting approved by association in less then a month. Big thanks to you, Paola!

Paola was excellent, she always responded very fast and was very helpful in helping my clients. She is awesome and truly the best!!

Extremely rude customer service. Won’t name names but was met with an attitude and sarcasm when I just needed some basic help. Was spoken to as if I am an idiot. Don’t take a customer service job if you don’t know how to talk to people. Update: Still stand by what I said, but I did receive help via email by a few others. They were very kind, quick, and supportive, so I updated from 1 star to 3.

They keep us informed and manage payments well. They have always been there for me.😊

Ms. Quiroa-Garcia is very professional and knowledgeable. She has always helped me or redirected to solve any issues, concerns or simply, answer any questions. Great asset to J&L Management.

Thank you so much to Ashley Guzman who always helps me with any issues with new tags, decal, etc.. I was really worried about getting my info updated when I received my new tag but Ashley came through. I appreciate her professionalism and her prompt response.

Rikki and Thelma are so helpful. They are extremely responsible, always willing to help, and they know their stuff. Most property management companies are so difficult to deal with, they do not want to help out. But J&L really have it together. I love working with them and highly recommend them

Great service. Paola was efficient and professional. Highly recommend!

Very professional and friendly service, quick response.

Paola was extremely helpful with any questions we had. The process took SO QUICK! It says to give them 30 days but it took us 2 days!! Everyone we spoke to was very friendly and helpful, no problems at all. So excited!

Thelma was prompt in responding, and very organized and detailed in resolving any issues, would definitely recommend

I received quick and accurate assistance from Lori Camenzuli when I needed it. Thank you!

Company is okay, but property manager never returns emails or phone calls AND booting company(no go booting) is terrible and fraudulent. I am moving just because of them.

I have had some positive experiences with this company who seem to have a few competent employees. Shannon being one of them. However, most of my experiences have been negative. I have been trying to get my ceiling painted for the past 5 months due to water damage from a leaking roof. This is the responsibility of the management company. Multiple emails to Thelma have gone unanswered. In the end I organised my own contractor and paid for it to be painted myself as prospective tenants were turning down the property.

I wish I could give a zero. This company is so unprofessional. They don’t deal fairly and have incompetent people running their business. Beware of them.

Bad communication with customers.

It was a great pleasure working with Paola Restrepo, this was our first time applying to an HOA property. Paola made the process smooth and simple, we were able to get approved well before our anticipated move in date. Thank you so much Paola for your efforts in making this an easy transition for my family!

I wanted to express the amazing professionalism I experienced with this management company and Ms. Paola Restrepo. She assisted me with the entire process application and ensured to submitted to the Boars of Directors on time to avoid any delays. The Board was extremely diligent and even expedited the reviewing and approval process to completed it on time for the move date. I am extremely amazed on how effortless to complete this application was executed. I totally recommend this management company and thankful to Ms. Paola!

Excellent services provided! Paola did a great job with the approval process! Highly recommend Thank you Paola!

You are all doing an awesome job in keeping our community safe and clean !

Incredible services super fast response!

I was fortunate enough to speak with Lori with an issue I had with my billing account. I was mailing my HOA payments by mail. That was a big mistake. Lori set me straight and gave me all the info I needed to open an account in ClickPay. Thank you so much Lori for for all your efforts. Have A Great Day! Mike

I always find the company to be very responsive and fair. If you don't get a live person when you call they are always quick to respond by text or email. Thelma goes above and beyond to resolve any problem and I find her very helpful.

Abby is an Amazing Caring Effective Professional Representative that made me feel valued and Abby did everything possible to resolve my issue. TY Abby for Exceptional Service 🙏🫶

Adeline Rodriguez was Helpful and resourceful in making my maintenance monthly payments. J&L Should be very proud of her efforts at work.

Muy buena atención y respuesta rápida , me encanta ese condominio y la disciplina que hacen prevalecer , gracias

This is one of the worst companies I’ve ever had to deal with. The staff is so unnecessarily rude & difficult to deal with. I’ve experienced multiple lapses in service where wrong information is provided or sent. They mix up properties and homes, sending info for other businesses or locations that they manage and have never shown the slightest level of concern for their mixups or their customer. Information is vague & probing for additional information is like pulling teeth, if you are lucky enough to even get a response. The staff appears to be extremely unhappy & lacks basic customer service…

They didn't call back. I was inquiring as to when our community swimming pool would be accessible. It had a "closed' order from the health department

I truly appreciate Ashley is help , very much appreciate the times I contact her , it’s always very nice experience.. very grateful…. I definitely appreciate Ashley Her work ethic , grateful..

To the property manager Thelma, she took care of issues concerning our community.

I needed some documentation from the HOA that was important and Rikki assisted me. She was extremely reliable and prompt to answer. Thank You

Paola Restrepo was very quick to respond and super helpful!

I’ve live at one of their properties I’ve been here for 4 years Ashley always gets back to me in a timely manner and always answers my questions accurately she’s one of the best😊

Paula was super responsive in processing all the paperwork from our out of town buyer to close on time! Thank you very much

Ashley Guzman - "Exceptional customer service! Quick response, resolved issue efficiently, and very professional! I usually do not write reviews but I had an outstanding HOA customer service experience with the J& L Team and thought it was worth documenting. They were attentive, knowledgeable, and prompt in addressing my concerns. They truly go above and beyond to ensure resident satisfaction. Highly commendable!

I am new to Welleby Townhomes Association on top of being a first time home owner. There was a glitch in the system that caused a late HOA payment letter to arrive in my mailbox. I was concerned at called a few times and was forwarded to different departments. Because I didn't want my account flagged, I continued to call until I could speak to someone. Mindy was kind enough to check my account and could see that it was a mistake. After leaving a voicemail for Trish even after Mindy helped me, Trish called me back and thoroughly explained to me what happened. She was EXTREMELY caring and ATTENT…

I worked with my client in getting him approved in the rental application for a condominium. Paola Restrepo from J&L Property Management provided all the necessary information and documents. Fast, Reliable and Excellent Service. I really recommended J&L Property Management. Thank you Paola!

Amazing work from Paola Restrepo ,great communication...100% Recommended

I recently had a very good experience with my property manager Thelma. She listen and was very attentive to my need. She answered my email in a timely manner and she provided me with the information I needed the same day. She provided very good customer service!🌟✨️

This is the worst management company ever. They dismiss your complaints and only respond to the board

If I could give 0 stars I would. If this company runs your HOA stay far away. The staff is not helpful and lie about what’s covered by your HOA insurance policy. When you have an emergency with your home or dwelling they are in no hurry to help or respond. It is a nightmare. They don’t care about the people they service because it’s not them or their homes. One of the board members j&l management of my community who doesn’t live there comes and uses the hose from the POOL to wash his car that WE pay for. This management company is trash all around. Stay far away if they are your management com…

Riki you are the fastest and best of the best giving us an answer right away thank you very much

This was the easiest part of my home buying experience. The HOA reviewed my application and approved it so quickly after my time of submitting all the required documents. Paola was easy to get into contact with via email and updated me along the way. I appreciated the prompt and professional service. Thank you!

I've been calling leaving messages for weeks nobody calls back

I reached out to Paola with help during a difficult time in getting results. She listened to the issue and was very empathetic with the concerns. Once she got involved, results were quick, and everything was resolved. Thank to you!

I had a problem with my hoa fees. I thought they were coming out of my bank account. Finding out it was a debit card. The whole time I thought it was coming out of my bank account. So I paid over 1,2000 dollars. Been trying to contact this office. Left over 8 messages for them to call me back. NO ONE has even tried to contact me. All I wanted was a call back. But that didn't happen. Still leaving messages. No response at all. Soooo unprofessional for a company like this.

DO NOT USE THIS MANAGEMENT !!! Other then collecting payment no one is working, they don't have contractor work with them, if you have issue with your property it will takes months & months to get fix, they will tell you YOU NEED TO BE PATIENT !! All their contractor has COVID .. lol !!! what a good excuse !! belive or not they still use it as excuse ... but when comes to collect payment.. no one has covid.

This is a non accredited better business bureau company . Our experience with this company has been frustrating at best they continually have to be reminded that they are not the homeowners and that they work for the homeowners. Ellen our representative is continuously, unprepared for the homeowners exact questions, and mostly dismissive when answering pertinent community questions