KW PROPERTY MANAGEMENT & CONSULTING Reviews

I am extremely disappointed with the way KW Property Management handled a recent employee termination at the Sterling Condominium. An employee who has faithfully served our community for over a decade was terminated under circumstances that many residents believe were unfair and unjustified. This individual was not only dedicated and professional, but also deeply valued by the community. In fact, when management companies changed, the association invested $17,000 to retain him—clearly reflecting how much he meant to residents. Following this decision, more than 100 residents signed in support …

I have been an owner at Sterling Condominium for 16 years, and until now, I have never experienced such unprofessional behavior from management. Elena Ivonoka called me while I was at a dentist appointment with my daughter regarding a water leak. Instead of communicating calmly and professionally, she was speaking in a raised and aggressive tone. I had to ask her to stop screaming and to speak respectfully. As a long-term owner, I expect management to handle situations with professionalism and courtesy. Unfortunately, this interaction was disrespectful and disappointing. I hope the association…

Our condominium is managed by KW. Many fine people are employed by KW to provide management and maintenance to security and janitorial services. In particular, I would like to acknowledge Lisett Fernandez-Montero, our property manager for her professional, capable, pro-active, fair and conscientious services. Our building is undergoing major restoration and Lisett is on-site for long hours vigilantly overseeing all aspects of this massive project. We are grateful to have her as our manager and thank her for her hard work and numerous contributions to the well being of our building.

Lisett is an excellent manager who truly cares about her work. She understands that this is not just a building, but it is our home. She is very well-experienced with contractors in many technical fields such as plumbing, electrical, cement restoration and construction, pool repairs, Security, attorneys, insurance, and more. Her contacts at City Hall are impressive and she has helped with permits on several occassions. She puts in nights, weekends, holidays, and even replies to emails and phone calls during her vacation. She is professional, and understands our obligation to the docs and …

As a condo owner, I would like to express my gratitude for Lisett Fernandez's outstanding work and dedication as the building manager at The Sterling condominium. Her dedication, professionalism, and leadership are qualities that benefit our community. Thank you Lisett !

My name is Rha Bell and I have owned in The Sterling since 2009. I have seen many changes in the building over the last 15 years. I am writing to provide feedback on the current building manager, Lisett Fernandez-Montero. In my opinion her performance since coming on board in April of this year has been nothing short of excellent. She quickly came up to speed with the multiple issues she inherited in the building including the massive restoration project which we are going through. Lisett has worked tirelessly to oversee the project and to address concerns of the tenants. She makes herself …

500 Brickell overnight staff is amazing. I bought my property here in 2018 and the current night staff is the best I’ve seen since becoming an owner. They are always helpful, courteous and go the extra mile. I want to feel at home and that is exactly how I feel when arriving while the night staff is working. A few names that I particularly know deserve special recognition are Virginia Fuenmayor, Ariel Arias and Dee Carranza. Thank you for everything you do for us.

Laura and the team at Cutler Cay was amazing, any questions I had regarding my property or HOA she diligently answered my questions about what I was requesting. I can’t thank her enough for everything she did for me!!!

Absolutely pleasant, and accommodating. The staff is well equipped, and has in my case been driven to go above and beyond. Thank you, KW and staff for this opportunity

My name is Mark Hagen and I am the Finance Committee Chair for Silver Lakes Property Owners Association. We are an association of 560 lot owners catering specifically to RV's and Park Model homes in Naples, FL. We have a golf course, three swimming pools, and newly added pickleball courts. Wendy Miguelena in accounting needs to be singled out for her outstanding accuracy and customer service. Wendy has done an excellent job of handling the financial reporting for our resort along with streamlining any operational issues She is always responsive to questions, answers her phone or calls back …

Professionalism and nowledge from friendly staff!

Great building managed by great people and a board of directors that cares about everybody. That’s a recipe for success.!9

Excellent communication from management, quick responsiveness to any issues or concerns, maintains a clean, safe and happy community.

It is a pleasure working with the KW team. The on-site team is extraordinary. Under Manu leadership they are professional and always deliver..

Very proactive and professional! Great to work with.

They start working at your building, start 20 projects at once, and don’t finish a single one. Flooring has been removed for a whole year, pool is shut down for months. They’re a headache all the way around. Look elsewhere for management unless you enjoy when your home is turned to crap.

🚨BEWARE 🚨 This is the worst management group I’ve ever had to deal with. They are rude, they roll their eyes at you, they cut you off when you’re speaking to shut you down. They make it seem like you are working for them. The worst of them all is Anet Gaset. She does not care about your concerns, and she ALWAYS rolls her eyes at me.

I’ve lived in luxury buildings for over a decade, including in South Florida, and I’ve never experienced this level of ongoing dysfunction. For over a year, the building has been in a near-constant state of disrepair. The elevators have never all been working at the same time during my residency. Hallways have stained carpets, dim lighting, and construction tools and materials left out in common areas. Entire sections near the lobby have been under construction for what feels like forever, with blocked or taped-off walkways becoming the norm rather than the exception. There have also been real…

🚨BE AWARE🚨 Kw property scams their tenants !!! ANA employee of kw property customer service and her supervisor LUIS tried to scam me on my HOA FEES. The general manager Eduardo of the vizcayne is as clueless and useless as a sloth. Gets nothing done. The management office doesn’t even answer their emails. They have pending repairs for literally half a year to repair a simple plumbing job. Just take a moment and read all these reviews. Kw property is by far the biggest trash HOA company in Florida and I’ve dealt with many. It’s time to expose their unlawful behavior !!!

Austin is a great manager and leader of our community at Skyline on Brickell.

Very professional, communicative, responsive and pro active.

I have lived in many buildings in Miami and I rarely leave reviews, but this one needs to be public. I have nothing good to say about the property management company, and unfortunately the worst incident happened this week under the supervision of the general manager, Eduardo Garay and his team at the Viscayne building. Two days ago, security and management entered my private unit without my authorization, without notice, and without any emergency that could justify it. They moved my personal belongings around, violating my privacy and my rights as a resident. This is a complete breach of trus…

Response time is great. Willing to accommodate our needs. Share their opinion and advise us based on our needs.

I found the KW team to be diligent with daily operations, financial reports, legal compliance, and maintenance of the property .

The company provides a great service. The level of commitment from our property manager and maintenance is far and beyond the call of duty.

Camelia and the corporate team have been very responsive to issues that have been raised and information requested by the Board.

BEWARE KW PROPERTY MANAGEMENT. For New Years they had the security company kick everyone ~40 people off the roof top for 2026. DO NOT LIVE where they manage. Meanwhile every other condo with a rooftop had people enjoying. I live at Brickell Heights and KW property management unfortunately makes living here very challenging. I cannot recommend living anywhere they are the property manager. KW creates an environment where they fine people for everything and just expect tenants not to show up to contest so they get the revenue. The condo members of the discipline committee are very reasonable a…

I’ve been trying to get a barcode issue resolved for two weeks after my vehicle was totaled. Despite multiple attempts, I have not been able to reach anyone from the HOA or management. I’ve gone to the office four times during regular business hours, and no one has been there. Because this issue remains unresolved, I cannot get through the gate after 7 p.m., which means I am unable to access my own home. When I finally did get a response, I was told that the company would no longer be managing the property as of next month — which makes it feel like they’re simply pushing residents off instea…

Great customer service!

Avoid KW Property Management at all costs - do NOT rent/buy a property run by the management company. They’ve been holding my $5,500 security deposit for over 5 months now, ignoring calls and emails. They never answer the phone, emails, and force you to chase them endlessly. Total crooks—possibly on the verge of bankruptcy.

Muy buena atención realmente por parte de todos , excellent lugar y muy tranquilo para descansar y pasarla en familia,muy recomendado 👏🏻👏🏻👌

Excellent place, excellent service, we recommend this place 100%, and we would definitely come back.

Poor front desk, she has no idea of customer service means Any questions about amenities or EV charging stations I ask, she answer with attitude and telling me to ask the valets as they know better

I waited over a month for a check to be sent by KW for car damage. The process had been approved several weeks prior, but KW never actually sent the check, until the Board of the condo building requested it to be overnighted. I received no explanation, no apologies whatsoever from KW. In fact, their office does not accept phone calls apparently - which is rather amazing for a service company.

Carlos provided bad service, for 2 months have been waiting for him to get back to me and still nothing. Just bad. I called to speak to someone else and i got nowhere. Not impressed at all.

The worst worst management company existing. They manage my building 5005 Collins Ave Miami Beach, Fl. 312 units. They do not what they’re doing. They never ever answer the phone. The girl in the office hangs up you intentionally for no reason. The manager has no clue what’s going on. . I had my monthly assessment taken autopay. I find out the months been going into a different account ( not mine). I finally speak to the property to the manager , he tells me he will get the KW Management account icing team to transfer the money from the wrong account to the correct account number, this has b…

What an absolute disgrace KW Property Management. We use this property management company at the Cricket Club and boy let me tell you, you would think we work for them. The manager that we have, honestly is horrible. You dread going to the office to have to deal with them as you think they are doing you a favor. A few months back we had a disagreement and she actually told me I was racist, because, I said that employees that worked at the building should speak English or at least have some speaking ability. This is how you treat your tenants, they seem to forget that we pay their salaries, but…

I have been a resident of The Bond Residences in the Brickell area since its inception in 2016. Ever since and until 2023 my frustration with KW management kept escalating with no attention or remediation. It took one professional to enter the company - Carolina Serrano, Regional VP for Miami Dade properties - for effective and reliable change to take place. I speak for myself and the building residents who witnessed the difference in her management style and hands-on accountability, emphasizing top class hospitality and training best practices across the board, centered on listening and pro…

So they let 3 months go by before the let me know my membership fees have not been paid. Send me a bill for $75 late fee and an additional $35 fee for " Admin-Notice of Late Assignment Fee". I suppose they will want a tip too when I process my payment. Straight Miami TRASH. If anyone wants to join me on a class action suit let me know.

Lisset is dedicated, precise and professional and an asset to any organization and was a pleasure to have had her manage our association. She will surely be missed!

Lisett has been a great asset to us at the Sterling, going well beyond her job description which she always carried out with great professionalism. When we were dealing with the non-stop rains last year she was down in the lower level parking past midnight helping guide the damage control efforts. It is difficult to find people the genuinely care, I think they are the rarest treasure.

No one answer phones or return calls. Try more then 10 times after they charged my credit card without my authorization. BE AWARE looks like a scam

Lisett Fernandez-Montero is our property manager at The Sterling, and I couldn't be more impressed with her professionalism and dedication. She's very responsible, always ensuring that any issues are promptly addressed and resolved. Her follow-through is exceptional, and she consistently keep tenants updated, making sure everything runs smoothly. It's clear she takes pride in managing the building and prioritize the needs of the residents.

Lisette Fernandez is a very responsive, dedicated and hardworking professional. She gets the job done. Good communication skills

Our on-site property manager, Lisett Fernandez has been nothing short of outstanding in many ways; caring, attentive, responsive, pays attention to details, treats every issue in a timely manner, has a positive outlook and attitude, and she does all the above with a smile, we the residents of the Sterling community are very lucky and proud to have Lisett as our property manager.

DO NOT STAY HERE!! The rooms are outdated and the elevator worked sometime my entire stay. The last day, the elevator stopped working and we had to travel from the 7th floor with all our luggage. For the amount of money, UNACCEPTABLE!!

Cori Lucas is very personable attentive and kind. Always has a smile and more than willing to help. I enjoy his presence at 5OO Brickell- west tower.

At 500 Brickell, on the night shift, Virginia and Dee are always very helpful and nice to me and my girlfriend. Round of applause for them 👏🏻👏🏻

500 Brickell, my favorite condo! The security people are great. Always nice and smiling. As soon as you walk into the lobby you feel you are home! Jonathon and Pedro who work as lobby attendants are great. Package room is always organized and someone is there to help. Overall I am grateful for this place.

500 brickell West Tower. Cori, Gabriel, Jonathan are amazing. Owner for 9 years best management yet!!

KW did a great job when they selected the overnight team at 500 brickell. From the moment you come through the doors you’re are welcomed by Dee with a smile on her face and always is very attentive .Making conversation or just a simple have a great night makes me feel great. Love coming home and feeling like someone cares. The overnight team in general from Dee to Bismark at Valet (That man is ALWAYS on point), Virginia, and security Ariel. Truly appreciate you guys taking the time out to always make sure we are good! Great job guys! Keep up the great work!

500 brickell overnight staff are always so friendly and helpful, especially Dee Carranza. Always with a very welcoming smile and energy no matter the time.

500 brickell overnight staff - Virginia Fuenmayor is wonderful! Such a sweetheart and very helpful

Virginia @ 500 Brickell is the best!!! She is so helpful and attentive to all the tenants needs - so thankful for her :) and she is so beautiful

Always happy to go jogging or biking at 5:30am and see Virginia at the lobby. Also Johnny every morning!! Great staff!

500 Brickell Front Desk Overnight Virginia She’s the best front desk I have met so far! I have not met anyone else that is very attentive to the guest, she is very friendly & she has a welcoming smile that makes me feel back at home! Virgina you are awesome and keep doing your thing.

500 Brickell Avenue -Front desk overnight- Virginia Always Great attention from her ,always predisposed to help and very kind.

500 Brickell, Av , Front Desk Overnight , Virginia ,, Bismark .. Nos agrada , cada vez que venimos su atención , amabilidad , sonrisa , nos hacen sentir siempre en casa .. nos alegra saber que como usuarios, tenemos un buen costumer service .

500 Brickell ave. Front desk overnight Virginia. She is very nice, always greets when I’m coming home or going out. Makes you feel like home. Great conversation as well.

500 Brickell front desk team, night shift. Virginia always provides a great service, always nice and welcoming.

500 brickell, front desk, night shift, Virginia. Great service and very polite

The staff at 500 Brickell Avenue is AMAZING. Everyone at the front desk is so friendly and professional. They go above and beyond for us, the residents. I’ve lived in many buildings in NY, NJ, DC and now Miami, by far they are the best team I’ve seen.

500 Brickell Avenue condominium, in my experience when I arrived late Virginia as Front desk is one of the best in customer service. 🫶

Jonathan from 500 brickell is the best. Always makes me and my guests feel at home!

I can't say enough great things about Jonathan at 500 Brickell! He goes above and beyond every single day. His level of professionalism is unmatched. He is truly a standout member of this building, and we're so lucky to have him!

I’ve lived here for almost 8 years and I have to say that this is the best team. Gabriel is absolutely wonderful, there isn’t anything that he won’t do to help when I reach out to him. Jonathan is amazing!! He has become more than someone who covers the front desk, he is a true friend - and always helpful. Pedro and Lakita are also great!! I don't know how they manage the mail room but they are truly rock stars and I love getting my packages 😂😃. I feel that the entire team from top to bottom are always on hand to help and I like the emails that I receive. Living here has been a pleasure and I …

Jonathan puente is the best at 500 Brickell - East tower. Always with a positive attitude.

The KW team that manages 500 Brickell in Miami are fantastic - Nicolas and Henry on the management team lead a great group from the very friendly front desk team of Jonathan, Lakita and Pedro to the crack maintenance group led by Febe. We all appreciate them!!

Best management team I’ve experienced and I’ve lived in a couple of buildings in NYC, LA, and Miami. Very friendly team that’s responsive and cares about their tenants. Issues in the building are handled promptly (same day repairs usually which is huge in Miami where buildings sometimes have issues like multiple elevators down for weeks). Special shoutout to Jonathan at the front desk who is the pulse of the building - super friendly and always happy to help! Been living here three years and it’s been great!

Amazing management!! We have them in Vizcayne downtown Miami. Outstanding staff and GM! . They tranformed our building big time in a very short time. Very professional and fantastic!! I recommend KW to every building that want to have the best of the best!!

Very personable and professional service - I am very pleased with my recent experience!

Absolutely horrific, I'm in the covered bridge community. The HOA fees were increased for the same inaccurate services. After hiring new staff they still cannot get their ledger managed correctly.

You’re lack of transparency is one of the biggest problems, following up on previous landscape company damage to private properties, feeding us a lot of bull gate damage, Oasis costing us over 200 thousand dollars a year, fountains broken, I could go on. You should be ashamed of yourself

Good luck getting ahold of them by email or phone. No one ever picks up and emails go unreplied.

I have a property in Adagio, and this company does a horrible management job, there have already been 4 opportunities where they say that I am in default and the problem is that my checks are credited to another property, I have tried to speak with a manager and they do not allow it . This, apart from showing disorder, is indolence and abuse of the administration Tengo una propiedad en Adagio, y esta empresa realiza un trabajo de administracion horrible, ya van 4 oportunidades donde dicen que estoy en mora y el problema es que mis cheques se los acreditan a otra propiedad, he intentad hablar …