Loyalty Property Management Services, Inc Reviews

I've been working with Frank at Loyalty Management for a while now, and they’ve been fantastic. Their team is professional, responsive, and keeps me informed every step of the way. Maintenance issues are addressed quickly, and I appreciate the transparency with financial reports and property updates. Highly recommend them for reliable property management!

Best management company I have worked with thus far. Frank really takes the time to explain everything and all questions. Highly recommend.

Great management company, super attentive and responsive. 100% recommended.

Thank you all for your professionalism and kind personalities.

Loyalty Management has been great in helping me setup my account after a recent management change. Julie walked me through the whole process making my experience hassle-free.

Throughout my purchasing journey, the staff at Loyalty demonstrated exceptional responsiveness in addressing my inquiries and ensuring all my documentation was in order, preventing any need to reschedule my closing. Their professionalism greatly impressed me, and I wholeheartedly recommend their services.

I had the opportunity to buy a property managed by Loyalty Property. Thanks to their professionalism and diligent work, I was able to close on my property sooner than expected. I can't be more thankful.

⭐☆☆☆☆ I rarely leave negative reviews, but my recent experience with this property management company was one of the most frustrating customer service interactions I have ever had. I was notified that my vehicle’s registration had expired and that I needed to renew it immediately to avoid enforcement action. Resolving the issue required significant time, effort, and expense on my part. After making multiple calls and working through the registration process, I obtained the updated registration and went directly to the management office to obtain the required parking sticker. At that point, …

When negative reviews appear, it often feels like they are dismissed or ignored instead of properly addressed. It gives the impression that concerns are being silenced rather than resolved. I would also encourage people to be cautious and do their own research, as not all reviews necessarily reflect real experiences. From my experience, this association seems highly focused on collecting fees, while residents’ concerns are often overlooked. Many people may hesitate to speak up out of fear of retaliation, such as receiving violations or unexpected charges after raising issues. For example, i…

Everything started when I lost a package and tried to contact someone named Lara for help. This is the same WhatsApp they use to send residents rules and building information, so I assumed it was appropriate to reach out there. One major issue is the confusion with unit addresses. We are told to use three letters in our address, but the doors only show two digits. This creates confusion for delivery drivers, and packages often get left in the wrong places or go missing. No one takes responsibility for this. When I asked Lara if they could check the cameras, I was told that WhatsApp is not a …

Communication has been excellent. Residents receive timely updates, which we did not before. They truly care about the community and it shows in their attention to detail.

I am sharing this experience so others can make an informed decision about River Run South Condominium and its management arrangement with Loyalty in Miami. The move-in process has been extremely stressful and disorganized. There were excessive document requests, repeated back-and-forth communication, and a lack of clarity between the multiple parties involved (realtor, broker, owner, association, and Loyalty). The level of miscommunication created unnecessary delays and financial pressure. After we had already signed the lease, we received communication requesting additional fees and transfer…

Highly recommended this management company; very professional and knowledgeable.

I’ve been in real estate for over 20 years, and it’s not often you find a condo association that responds so quickly and kindly. Their service is outstanding — professional, efficient, and very pleasant to deal with. The community looks clean and well maintained too! Thank you Sasha 😊!!!!

I would like to thank the team at Loyalty Property for the diligent and immediate action they took when I called regarding the leak I had in my master bedroom. That same day the roofers were out to see the issue and within days the leak was repaired.

I received excellent service from Loyalty Property Management Services. From start to finish, everything was handled with professionalism, care, and efficiency. The team went above and beyond to ensure my needs were met, and I couldn’t be happier with the results.

Frank and his team have been outstanding—responsive, reliable, and professional. They handle everything efficiently and with great attention to detail. Highly recommend their services for anyone seeking dependable property management.

Loyalty has recently taken over the management of my community. I reported to them an ongoing leak that I have had for over a year. They have been very prompt in handling the situation and my roof is set to be repaired this week. Super grateful.