Access Management | Realty | Lifestyle | Maintenance Reviews

John and Jeannette at the Del Webb-Catalina neighborhood have been a pleasure to work with. We are just moving in and John and Jeannette have been a huge help with a few modifications we have been doing and our new neighbor has been doing. They provided us with both guidance and a very clear list of requirements to submit an ARC to the HOA for approval. Once we submitted the info, we heard back very quickly. They made the whole process very easy to navigate. We very much appreciate their help, which is saying a lot because a lot of people have concerns about working with the HOA. Not Joh…

My experience with Del Webb/Catalina was an excellent one from start to finish. The Access Management team, particularly Jeanette and John brought another level of quality and professionalism with all matters relating to helping settle and get acclimated into my new home and new community. Their follow up and follow through is quite exceptional. It's was/is a pleasure to work with both of them.

This is our experience: Management company, Pulte Group HOA member and Access Difference Community Manager in Del Webb Oak Creek exhibit lack of transparency with impacted homeowners, share confidential information with irrelevant parties, admit their inadequacies to address community situations within their purview, conspire with favored residents against other residents, set up arbitrary standards for certain residents over others, and use arbitrary standards for decision-making. Additionally, verbally supportive of bullying behaviors by some residents and relying on the same bullies for kee…

Brandon is the best . I am new to the community but the support I received as home owner was awesome. I had multiple calls/emails with him to clarify my questions . He was very patient in providing me all the details. He went above and beyond and exceeded expectations. Thank you Brandon for making my on onboarding smooth.

Vanessa Diaz-Hemmerick does an outstanding job managing Grand Palm Neighborhood #1. She is always available and happily and willingly has done whatever we have requested. Vanessa has excellent communication skills and follow-through. We are fortunate to have such a consumate professional.

Susan Chuisano is such a pleasant face at the front desk and around our "campus!" Susan is always so friendly and helpful and brings a lot of positive energy to the club house. She makes going there a pleasant experience for the homeowners and is aways willing to help. Donna and Mike Knapp

Patty Doll consistently demonstrates a high level of professionalism and support. She is readily accessible and has offered valuable guidance. Together with her assistant, Samantha (Sam) Brightman, Patty forms an outstanding team. Their contributions are greatly appreciated. Santa Margiotta previously served as our finance controller one year ago. After two subsequent controllers in the interim, she has now been reassigned to our account and we couldn’t be happier.

4/16/26 Patty Doll our Manager is always moving us forward and keeping us on track with setting meeting dates, contracts, and also keeping us informed of any day to day issues. Patty is always accessible to the Board for any question whether it is a phone call or email. 4/1/26 Santa Margiotta our Accountant is also excellent in making sure our financials are always on time. She always makes herself available for questions not only for the Board but will also attend a Board Meeting when requested. Also she has given the Board good banking information related to our reserves.

Doesn’t address any issues promptly in my HOA. Irrigation main break for 2 weeks, any help? Nope. Every respond? Nope.

I am a home owner at the Del Webb Bayview community in Parrish, Florida. I spoke with Susan Chuisano this afternoon. I had a couple of questions that had to be answered right away and Susan came through just great. My concerns and questions were answered by Susan within the hour. It’s great to work with individual(s) who care about what matters most to the others. In the future , I’ll request to work with her for any future problems I may have.

Just wanted to give a shout out to Alex Villalobos for excellent customer service regarding a clerical issue regarding our HOA balance. We reached out, provided documentation and within 15 minutes Alex had resolved the issue and immediately contacted us to inform us that it was corrected. Very professional and pleasant to work with during a stressful matter.

Julia helped me understand why I was late with a payment when I didn't even know what it was for and gave me the information for me to mail it in. Under the circumstances, I do object to a $10 late fee but that is not her doing. Just another way to add a few dollars to the pot.

It has been a pleasure to collaborate with Access Management and their dedicated team in our Pulte communities. We've consistently been impressed by their commitment to excellence and their high standards of service. A special thanks to Tim Gesing, Corporate Director of Lifestyle and marketing. His deep understanding of community engagement and his strategic oversight ensure that every project is a success. I also want to specifically commend two of their lifestyle directors: • Sue Lytle at DW Bayview: Sue's dedication is truly unmatched. Her ability to plan and execute a wide range of engagi…

Thank you to Vanessa, our Grand Palm N1 on site Property Manager for being accessible & for the assistance she provides, esp with website access & technical matters. Most recently, she resolved a recurring Irrigation Issue with our landscape provider.

Rhiannon is EXCEPTIONAL .. she could not be more customer focused, friendly, courteous, knowlegeable, responsive, et al . .. . a role model others could learn from. She has the rare ability to leave her cusomers (homeowners) believing she is sincere and really does care about the issues we bring to her. She goes above and beyond . .. not just to solve the issue at hand, but she recognizes when/what issues need to be improved so our problems can be PREVENTED from happening over and and over and over again. She.s a 20 on a scale of 1-10!!

They go above and beyond for property management!

I am on the HOA Board and Architecture Committee. I regularly work with Hope Root and Rhiannon Santos-Meyer. They are extremely knowledgeable on HOA rules and regulations and is very helpful on guidance in decision making. They are very much appreciated in making my job on the board easier. They are professional and continually remind me when Homeowners are waiting for me to contact them, they are always working for the benefit of our Homeowners.

I've been a member of our community for over ten years. For the first several years as a volunteer interacting with our management company as necessary. then I became a member of our HOA board to continue to serve our community. Ever since I began as a volunteer I have interacted with our CAM, Hope Root for answers to my questions and guidance in carrying out my community involvement. Hope has always been there to guide me with the best interests of our community in mind. Any community would be fortunate to have a CAM with the level of commitment Hope shares with ours.

Access management has made tremendous strides in the level of Service provided to the Bayside community. Their financial reporting, timely responses are at a very professional level. Our Property Manager Hope Root does an excellent job and represents Access Management very well.

Sue was great on helping out to fill necessary forms for my ARC approval of bushes on the side of my house.

Hope does such a great job for us. Not sure what we would do without her. So knowledgeable and great for our board. LV

I really appreciate the prompt, polite and efficient service I always receive from Patty Doll and Sam Brightman. They are very hardworking. Thank you.

We have been trying to get approval to put a pool in. The process is a bit complex but we have diligently tried to comply. I was just notified we missed the cutoff for the August ARC meeting which is extremely disappointing. Some of what is outstanding is: -approval from our neighbor to use one foot of their yard. The house is for sale and whoever is in charge of signing off is refusing to sign off because of that. -we gave completed forms 30 days ago and now were told they are not in the system so I have had to secure them again. There should be flexibility since the above is out of my contro…

Access Management has been terrific managing our condo in Sarasota. Nicole is an incredible professional, on top of everything, and super helpful. Kurtis keeps the place running smoothly and Ray is an extra pair of hands whenever needed. The most remarkable thing is how friendly everyone is. The condo association is only two years old and Nicole, Kurtis and Ray already feel like family. Bravo to the team.

You guys take a beating in the reviews but my experience has been amazing. You respond to emails quickly and just approved my application to modify my home in 1 business day. So far I am very pleased and hope you keep up the good work.

Best way to assess Access management? I look no further than Patti Doll. As a client, I've tested her resolve, and her response time, attention to details and ability to address any concern have gone above and beyond. Thank you, Patti!

I have been a Board member of an HOA in Nokomis for 8 years and now it’s President. I have always found Patty Doll from Access Management to be an outstanding asset not only to Access Management but, to our Association as well. She has always been there for us with very professional guidance and assistance.

Santa Margiotta has been exceptional in supporting our condo association. Her quick replies and effort to help us manage all aspects of our finances is a breath of fresh air and making our lives better. A very professional committed professional.

Thanks to Hope, Santa , and Rhiannon who assist me in my Role as the Pres of my HOA. We are very happy with their expertise and services to the board members and our residents . BRAVO to ACCESS for these folks !!!!

Unprofessional and Non-Compliant with Florida HOA Laws If you are considering Access Residential Management, be aware that they fail to comply with Florida law regarding HOA record requests. Per Florida Statutes Section 720.303(5), HOA members are entitled to access financial records within 10 business days of a written request. While various board members have been requesting these records for the past six months, I personally mailed my formal records request on January 17th, 2025, and they still have not provided all the required documents. Specifically, they have failed to produce the fro…

I previously left a review praising Lucy for her excellent assistance during my last visit. I'm unsure if she is still at this location. My experience this time: Minimal follow-up on my previous communications regarding the double deduction of my HOA payments. I've left three messages and submitted an online request for a callback, but the response I've received has been less than satisfactory. I was contacted by a receptionist, who was very courteous but unable to assist me, as I needed to speak directly with the accounting department. After being transferred, I once again reached voicemail…

If I could give -100 stars I would. Does this place even have actual employees or exist? No one calls back after leaving numerous voicemails & no one responds to emails - for MONTHS. I even sent a handwritten letter begging for someone to contact me regarding questions I have on 2 properties I own and no one bothered to call/email me back. I know they got the letter because they cashed the check I sent with it! Worst HOA management company I’ve ever dealt with when it to basic communication. I can’t even get them to update my billing address. Only communication I received was a collections l…

Ivelisse Diaz is the CAM for our community called Willowbrook in Sarasota. I have been very impressed with Ive as she is a relatively new CAM for us. She is professional, communicative, very responsive, readily available, punctual and has excellent follow up skills. We just went through our draft budget review for Willowbrook and it was actually pleasurable. Seamless. Without any prompt from me, Ive worked behind the scenes to secure any increases with our service contracts in place. She then added those increases to the budget spreadsheet so that we could view all line items with accuracy and…

By far the worst management company I've seen! They are on top of your head as a homeowner over the simplest things, miss a payment and they are on your back! Mind you I've never missed one but when they switched over to a new portal they failed to update information and sent me notices even tho I was all payed up!! Anything you do is documented and noticed sent.... But on the flip side their end of responsibility is neglected! We had in issue with a broken fence in the back of the community near our mailbox, took over a month for them to fix it. We have mold/algae building up all over t…

They do nothing. I could list a grocery list but just trust me, they do nothing. They will not call you. But they have no problem, taking your money. As soon as our community gets power to take over the HOA board, they are so fired! UPDATE 2/25/25 your company still sucks. You are full of excuses. Our community pays YOU dues every month like clockwork. If we are late (which we never have been) you charge extra fees. Your staff is constantly turning over, so we deal with new people continually. You are merely administers of OUR community funds and you act like dictators. You are SO FIRED when …

Developers and owners: AVOID THIS COMPANY. Several overcharged/incomplete work items with no return calls. The homeowners are charged between $4-8 thousand dollars a month for pond cleaning doesn’t it look great? The mosquitos love it for sure. Access (who you pay to manage properties ) will not email or call you back for months. No idea where your money goes, no one cares.

I have delt with other management companies in years past and there were always issues with communication. We purchased a condo in Venice, FL. in February of this year. We entered into a complete disorganized association management company that was in the process of being fired. We now know the reason. I called a number given to me that was becoming our new Association Management Company called Access Management. The person Vanessa Diaz- Hemmerick I spoke with was a complete God Send!! Vanessa could tell that I was not happy having been told by previous people to basically solve my own problem…

Kerry Evans has been a tremendous help to me over the last week. Although she is new to managing my community, she has been thorough and has always responded in a timely fashion. Highly recommend !!

Vanesa Diaz-Hemmerick has helped up on numerous occasions. She just helped us get into the new portal to setup our HOA payment. It was frustrating without her kind help.

We've used Access for years and they've never let us down! Aneysha in Billing is FANTASTIC and always SUPER helpful!

I have been dealing with this company for a bit for two properties with some frustration. Today I spoke with Aneysha in accounting. She was simply phenomenal and deserves a raise!

ZERO STARS do not recommend this company as an owner. Left multiple phone messages and numerous without any response. Paid thousands of dollars that unaccounted for. If you are considering hiring this management company I HIGHLY RECOMMEND you choose another company.

I've called several times with questions about paying my quarterly and master association fees online. I have spoken with Rossie C. in accounting on several occasions and she is always kind, patient and helpful. She always answers my questions and helps me get my payments squared away. She's a pleasure to talk to!

If I could leave zero stars, I would. This company manages my community, Coddington in Bradenton, FL. As one of the first people to close in this new community I was not provided with HOA documents. I received the documents only after receiving a violation letter for screening my front door area. Several other homeowners in the community also received the same letter. After trying to speak with them and the lawyer that they were so quick to hire it is apparent that they have complete disregard for the community and residents. They only respond when the subject is of their concern regardi…

We at Del Webb Sun Chase love our lifestyle director Larissa Jones. She always plans fabulous events and a splendid time is always had by all

It was a wonderful evening! Tasty food and drinks, and an opportunity to meet new neighbors. Great job Larissa!!!

I am writing this review specifically about Roni Hilyer at Star Farms. I have been a resident at Star Farms for the past 2 years. Over that time there has been a great deal of change in the community and in the HOA team. In spite of all the change, from my perspective as a resident, Roni has been one of the most consistent and valued members of the team. I believe that is a reflection of the tremendous value she brings to the community and the residents. Not only is Roni attentive and responsive to the needs of the community and the residents, she also is very kind and an all around good perso…

I have communicated with Patty Doll both as a resident of our community and, more recently, as an HOA board member. In both of my roles, I have found her to be professional, supportive, and highly responsive. Her communication is timely and clear, and she consistently provides concise community updates and helpful informational emails. Patty has been especially supportive in my transition to a board position. She helped me locate a free board certification course, reviewed financial statements with me, and has remained readily available for questions and guidance. She is friendly, encouraging…

Havana Nights last night was great. As usual, Larissa did a fabulous job. This type of event is great to bring people together so that you can meet some of your newest neighbors. Love everything Larissa has done so far. Looks like there are a lot of fun events coming up in the future!!

Great event at Del Webb Sunchase last night, "Island Time" Larissa did an outstanding job with everything once again! Music & Food were great!

Michelle did a fantastic job coordinating Motown event. It was a lot of fun and everyone there had a great time. Looking forward to more events enjoyment. Thanks .

The best part of living at Del Webb Catalina is having an amazing HOA Team which is lead by John Sheaffer. He’s the best of the best. He really cares about the home owners and follows through on requests. I can honestly say he takes Del Webb to the next level and he plays a big role in keeping this community looking great. Kudos to John!

As a resident of Del Webb Catalina in Lakewood Ranch, I can honestly say that the staff providing for the community have made it a wonderful place to live. From the Community Association Management (John and Jeannette) attentiveness and honest desire to please to the activities organized by the wonderful Lifestyle Director Michele, there is no place I would rather live. I highly recommend this community in large part due to all their efforts.

My husband Gary and I, want to share our appreciarion for Jeannette Angus, Assistant Community Manager of Del Webb Catalina. Her professionalism, patience and proactive communication have made living in this community a pleasure. Jeannette is a great asset to our community; she is always accesible and willing to go beyond her responsibilities. Thanks Jeannette for the positive impact you have had on our community!

I enjoy using the StarFit gym. Ronnie is such a pleasant gal. She answers all of my questions, very personable and an asset to Star Farms!

Our HOA concierge manager, Roni Hilyer, has been a real asset to the community. She consistently goes above and beyond what you would normally expect in her role. Whether it’s helping with small day-to-day questions or guiding residents through more detailed requests, she handles everything with patience and professionalism. She’s very organized, seems to know the community inside and out, and always follows through on what she says she will do. You can tell she takes pride in her work because everything is handled efficiently and with care. It’s reassuring knowing she’s there and so reliable.…

I don’t know what I would do at Star farms without Roni, at the front desk, She seems to be in 10 places at the same time. She seems to know the answer to everything about the community and is very hands-on at the fitness center.

Solid company with EXCELLENT people , one in particular is Miss Roni Hilyer, she has so many of us navigate the community, events and opportunities to really get involved! She has become our "go-to" rockstar for all things Star Farms, as a solution based professional she always has the answer or a plan to get an answer! Another is Christian who has saved of beloved Palm Bar! He is the VERY TOP I'm hospitality and service for our F&B hub, makes everyone feel at home and brings smiles to all even on packed nights and busy weekends!! Two amazing STARS of Service !

Roni made the move-in seamless. She is tremendously responsive and was helpful getting everything set up swiftly.

I have been very impressed with Jeannette Angus from Access Management, our HOA management company. She knows her job very well and is very familiar with all of the various HOA policies and procedures. I have asked for assistance numerous times in the seven months we have lived here and she is always happy to help solve my issue. It’s a pleasure working with Jeannette every time. I appreciate her positive attitude and her tireless work ethic. She makes her company look good.

Roni is the backbone of our HOA front office, and our community is better for having her. Over the time I’ve been a resident, she has helped me navigate and resolve multiple issues within the community, and every single time she has handled things with professionalism, patience, and a genuine willingness to help. What sets Roni apart is that she doesn’t just point you in the right direction — she actually follows through and makes sure things get resolved. She’s approachable, knowledgeable, and always makes you feel like your concerns are a priority, not an inconvenience. Dealing with HOA matt…

I am writing to formally commend Cheryl Taylor, the Community Association Manager for The Cove, for her exceptional professionalism and dedication. Upon my arrival, I was faced with a significant issue that caused me great concern. Without hesitation, Mrs. Taylor went above and beyond to resolve the matter, demonstrating remarkable integrity and respect. Her proactive assistance immediately made me feel welcomed and reassured me that I chose the right community to call home. Thank you, Cheryl, for a job truly well done; your efforts are deeply appreciated.

Cheryl Taylor Moving to a HOA community I was very nervous about it because of all the bad things I have hear about HOA but Cheryl made it very easy for me. You should feel very lucky to have a person on your staff that is SOOO good at her job and makes people feel good. Any time I have a problem she is always there to help me. A lot of paperwork is really to confusion but Cheryl always helped.

Del Webb Bayview - Sue Lytle and Susan Chuisano did a fantastic job with our Halloween golf cart parade through the community and knocked it out of the park for the Boo Bash with catered in BBQ, Bar, DJ, and amazing decorations throughout the Driftwood Club. Thank you Sue and Susan for a fantastic evening!

I am writing a review for Susan Chuisano. Susan is our front desk go-to person for all Lifestyle questions In our community. As such, she fields questions of all kinds from the residents of our community - some of whom are more polite and patient than others - but all require answers and it is her job to smile, try and answer them all and do so pleasantly. She does a great job and I wanted to acknowledge her as an asset to our community.

The Boo Bash at Del Webb Bayview was so much fun. Sue Lytle and Susan Chuisano did a wonderful job with the decorations, food, DJ and making sure everyone had a great time.

I was so happy to get Rosie Cosme on the phone today! She is always pleasant and helpful. Once again she walked me thru the portal process…think I have it this time, Rosie! Thank you!

Moving into a new community can be both exciting and a little overwhelming, but the team at Del Webb Catalina has made the transition truly seamless. The Manager, John Shaeffer and Assistant Manager, Jeanette Angus deserve special recognition for their exceptional dedication and professionalism. They have gone above and beyond to bring residents together, helping to build a real sense of community right from the start. From organizing new events and activities to providing guidance and support for incoming residents, their commitment shows in every detail. It’s clear they genuinely care abou…

The Boo Bash was so Much Fun. Thank you Sue and Susan for all the effort to show us an exceptional evening. Also, the decorations were amazing. Looking forward to more fun events.

Boo Bash was awesome! Thanks for making it such a fun event on Saturday! Appreciate all you do! Sue and Susan made it a great event!

Sue did an amazing job. So much fun !

Vanessa Diaz-Hemmerick has been an outstanding addition for the Grand Palm Neighborhood 1 Access HOA Management team. We have been in this community for 8 years and Vanessa far surpassess prior Access managers. She handles a bevy of community requests with respect and responsiveness. Vanessa has a service-oriented professionalism that is truly appreciated. She is organized and is very efficient at any meeting I have attended. I am very thankful Vanessa has chosen to serve the Grand Palm N1 community!!!

Access Management is one of the most unprofessional and disorganized HOA management companies I’ve ever dealt with. They’ve switched managers yet again, and things have only gotten worse. The so-called “assistant manager,” Julie Jensen, has ignored every single one of my emails and phone calls despite being confirmed as “in the office.” She’s clearly choosing to ignore residents, which is beyond unacceptable for someone in her position. It’s pure disrespect and a total lack of professionalism. This company is inconsistent and completely disconnected from the communities they’re supposed to ma…

Hello there, I am new to this beautiful community and needed a bit of information about the HOA and the CDD. After calling access management this beautiful lady assisted me. I would love to give a big air hug to Ruth Melendez. She did an awesome job answering my questions about a place that I will now call my home. Steering me into the right direction on the do's and the don't of this community. It was a pleasure to hear such a loving and caring voice over the phone which made me feel welcomed. Ruth Thank you so much for your knowledge, kindness and most of all your support. Many Blessings to …

Zuleika Grajalez is the BEST Lifestyle Director we have ever had at Cypress Falls. She is spot on with coming up with new and interesting things to do and she interacts with the residents as family. She knows EVERYONES names ! Who came claim that ??? Love her

Our life out directors Zuleika is absolutely phenomenal! She always steps up, no matter who asked the question and comes up with very creative ideas within our lifestyle event events

Zuleika Grajalez is a true gem! She’s creative, energetic, and always willing to help. The events she plans are spot-on, well-run, and reflect the diverse interests of our community.

I'd like to thank Zuleika Grajalez for all the outstanding work she does for our community. As social director she has created an outstanding social calendar for our community, with many choices for all the residents. Thank You Zuleika!

We have the Most delightful and friendly Lifestyle Director here at Cypress Falls. Zuleika plans activities and programs that offer us many entertainment options. Her personality and professionalism ate A+.

There has been a very noticeable change for the better since the Lifestyle Director, Zuleika Grajales joined us.

The social calendar activities, orchestrated by Lifestyle Director Zuleika Grajales, are plentiful, diverse and absolutely amazing!

Zuleika has added "life" to our lifestyle program at Cypress Falls. She has great interaction with the residents and is always actively seeking resident recommendations. The events are planned, organized and implemented with ease, thanks to Zuleika!

I truly appreciate all that our Cypress Falls HOA Property Manager, Rosie, does for Cypress Falls. She is always friendly, approachable, and willing to listen, which makes working with her a positive experience. Her attention to detail and strong organizational skills show in everything she does, and she goes above and beyond to keep things running smoothly. Her collaborative approach and ability to communicate clearly make her an asset to both residents and the association. Rosie is not only knowledgeable in her position but also genuinely cares about the community. It is unfortunate to see…

Zuleika is the best Lifestyle Director we’ve ever had! She feels more like a friend than staff—always bringing incredible energy, creativity, and enthusiasm to everything she does. She makes our community feel welcoming, fun, and connected. We’re so lucky to have her!

I want to send 100 stars to Cheryl Taylor, the Community Manager at The Cove in Westport. We've been in our new community for 1 year. With issues large and small, Cheryl has been consistently responsive and supportive. She provides clear information about HOAs policies and processes while she is clearly an advocate for the residents of The Cove. She manages a high degree of professionalism with warmth and energy. She has absolutely been one of the highlights (and trouble shooters) of our year in our new home. Kathy Russin

I recently had the pleasure of working with Brandon Price regarding an issue with our neighborhood’s front gate. He was extremely helpful, professional, and quick to respond. Brandon took the time to make sure everything was sorted out properly and followed through until the problem was resolved. It’s refreshing to work with someone who is both efficient and courteous. Excellent service!

Cheryl Taylor is an outstanding property manager at Cove of West Port! Her dedication and passion for what she does truly shine through in every aspect of her work. Cheryl goes above and beyond to ensure the property is well-maintained, safe, and welcoming for all residents. She’s always approachable, professional, and quick to respond to any concerns or questions. What really sets Cheryl apart is how much she genuinely cares about the community. You can tell she takes pride in her role and is always working to make improvements that benefit everyone living here. Cove of West Port is a better …

This HOA management group makes living in an HOA unbearable. Communication, random fees or fines, delays in processing payments, no live support options, and the worst part of it all - no action for what we actually pay for. Common areas are not maintained. Landscaping and pond maintenance crews are constantly slacking because there’s no accountability. We’ve been told we have a dedicated manager who is on-site 3 days a week but I haven’t seen him once. Then they have the audacity to try to raise monthly rates after their inability to hire competent crews and lie about previous budgets and wh…

We recently had a new CAM in our community on site, Dalton, and he’s been amazing. The quick turn around, attention to detail and really taking the time to talk to residents one on one and be involved. He’s amazing

Have to thank Cheryl Taylor, manager at the Cove at Westport, she is always so helpful with anything we appreciate all her dedication and hard work, Thank you Cheryl for all you do

Cheryl T at The Cove in Westport has been a god send since we moved here, a month ago. She has been so helpful, from getting me into the development after my 10 hour drive in my move in day, to any all questions I have had, and notarizing our NC home sale paperwork. Thanks Cheryl! Kelly and Greg

Vanessa has always responded to any inquiries. She has been the best HOA representative I ton Grand Palm. We have been residents here since 2013.

Living in a managed neighborhood is new to me, it has been 2 + years and a couple property managers have come and gone. None of the previous managers could hold a candle to our current manager Cheryl Taylor. She is always pleasant to talk to and follows up on every question I have asked. Thank you Cheryl, keep up the great work TJ

As a 9 month resident of Cove at West Port I would like to praise Cheryl Taylor for always going above and beyond the call of duty. She is proactive and does the right thing no matter if somebody is watching or not. Cheryl always takes the extra steps necessary to assist residents in completing tasks and makes the Cove at West Port a safer and more pleasant community. Kudos to Cheryl Taylor.

Vanessa Diaz-Hemmerick!!! She is our CAM for Grand Palm in Venice! I have been a resident here for 7 years which Access Management was our managing company. With this said, we had many managers come and go but none like Vanessa! What do I say, she is extraordinary in every way imaginable…..What a gift to us here to have a very hands on and very knowledgeable manger who does an extraordinary job… Honestly, I can’t believe she is an Access employee!! Let me say this, she is an asset to them ,but most of all see is an asset to us here at Grand Palm…. She has by far been so professional and…

Cheryl at Cove at West Port was extremely helpful with Notary services and info in a professional and timely manner...great to have this resource for our community!!!

Had an issue with the gate in my community not opening with my stickers/fob. Brandon was very attentive, efficient and helpful in getting the issue resolved pretty much immediately! He also followed up to ensure I was good to go. Thanks to Brandon and team! In the winter, I also had to go through HOA approval for my fence. I have never lived in an HOA before and was very nervous about the process. Overall, the Access team was very helpful and honestly, must more efficient than expected! It was less than 30 days from the time I put the application in to the time was fence was in (and that…

I rarely leave negative reviews unless I’ve made an effort to allow for improvement. However, my experience with this HOA has been frustrating. They are quick to respond when it’s something that benefits them, like a payment, but when I have questions or concerns that don’t serve their interests, I receive no reply. This includes the property manager, Ivelisse Diaz, and other employees. They do not reply to emails or phone calls. When mistakes are made, there is no explanation or accountability. They simply avoid addressing the issue. As a paying resident, I expect better communication and cus…

Awful customer service. Property manager does absolutely nothing and never returns calls. We had problem with community gate for 3 days in a row and could not get inside. Nobody returned our calls or fixed the problem. The worst experience ever.

We live in The Cove at Westport community. It's refreshing to have Cheryl as our on-site manager to assist us. Cheryl is kind, courteous and always willing to help lead us in the right direction. Cheryl took on extra duties for the last six months filling in as the interim Lifestyle Director. Alongside our social committee Cheryl worked extremely hard to help us plan and execute events. Oftentimes, people don't acknowledge when someone goes above and beyond. I thought it to be appropriate to acknowledge Cheryl for all of het hardwork and dedication to the Cove.

Sara has been a blessing through the process of moving into the development answered any question I had or directed me to the proper person / department I am very pleased with her knowledge and professionalism keep up the good work

Excelente experiencia y solo fueron 5 min, hablan inglés y español, la Sra MONICA mi problema con el acceso al website de mi comunidad para pagar la HOA, aparte me indicó los saldos y me reinicio el usuario. Excelente y rápido servicio.

In the Star Farms subdivision, Access’s Roni Hilyer is the most kind and helpful person on the complex! There is nothing that she isn’t willing to help with. She also has a fabulous disposition when dealing with “challenging “ residents. Excellent! Jason Golden was our property manager and was so good, they promoted him to Regional Manager. He is great! Also, when we first I stopped in to Access Management's office to pick up a couple of additional gate fobs as well as get help with my account and to understand better those key individuals who will benefit my family and our experiences i…

As a new resident, I had some confusion regarding the payments to the Master Assn vs the N/hood Assn. As well as getting into the website to get the information to make my payment. I was so thankful for Vanessa Diaz-Hemmerick's help. She was so patient and kind to me and walked me through what I needed to get the information to make my payment. She then even took the time then to walk me though other parts of the website to help me be able to navigate the site. So 5 stars to Vanessa Diaz-Hemmerick for her great customer service.

Access Management is the management company for our HOA. I had to reach out today because I had issues registering for the payment portal. Aliyah G. replied very quickly and was super helpful. She immediately addressed my concerns and helped me be able to access the payment portal. Once I got into the portal, I had further questions. She was very responsive and super helpful. If every employee is as helpful as Aliyah G., you will be happy!

Great community!!! From Art who does maintenance to Emma and Zuleika who are there to help. The pool is he best!!

Moved into Cypress Falls a few months ago and my title company messed the entire process up!!! Backlogged paperwork!!!! And no direction as to what the next steps were!!! We went to the club house and we spoke to Emma the community manager and she was so helpful she gave us a welcome packet, helped us with our closing documents to make sure they went to the right place and set up our gate keys. Introduced us to Zuleika, the lifestyle manager. She helped us with events within the community and signed us up for a few events. Beautiful resort style living!

On Thursday, I called the wrong department by accident but I am so glad I did! Aneysha helped me and she was wonderful!! I got a little lost on where and who to pay, but she got me all set up and she was so friendly! She made my day by being so patient with me, assisting me, and making me laugh! So if you call accounting by accident, make sure you request Aneysha because she is AWESOME! 😁

I would like to personally thank Aneysha Mojica she is in accounting customer care specialist and I would have to say she really does care about helping people coming from that line of work she was very patient kind and helpful and funny and I think the world could probably use a few more people like her

Aneysha, was very helpful and walked me through the process that was needed to make my auto payments. She was very patient and listened to me and answered my questions

Hospitality thrives within the Cypress Falls community! From the warmth of Zuleika greeting residents with a smile to planning engaging events that always surprise and delight to Emma, always being present for residents' concerns while swiftly bringing about solutions that benefit the community. Together, this team really showcases what it means to excel in customer service on an HOA level. Thank you!