Capstone Association Management Reviews

Just like many others have said here...Capstone is terrible! Ripped me off with additional 18% interest PLUS $25 Late Fee PLUS $18.70 administrative fee because they lost my check that I mailed forcing me to pay online via credit card with all the additional fees. Waive them? I THINK NOT! This company and many others are ripping off homeowners and I cannot wait to get rid of my place here and be done with this HOA constantly taking my money yet providing ZERO benefits. The only thing they're supposed to do in my neighborhood is keep up with the grass and shrubs yet my grass and shrubs are…

Capstone was the previous management company for my HOA and I have had multiple issues with mismanagement of my money. I currently have 2 months of missing HOA payments. They refuse to answer the phone or return a voicemail.

Capstone and our HOA Community is most fortunate to have the services provided by Rebekah! Even though she may be the property manager for over ten properties, she has the gift of leaving you to think you were her only property. She responds quickly and in a timely manner to email questions and requests. She follows through when needed. Her suggestions are helpful, well thought out and based on experience. Her demeanor is kind yet commands respect. Our board meetings have never been conducted more effectively or efficiently. She is the ultimate professional! Thank you Capstone. Thank you Reb…

Rebekah was very prompt in responding to my emails and I appreciate it very much.

WORST business I have ever dealt with in regards to properties. Tomorrow will be 1month since water damage occurred to my condo from the unit above mine. Danielle at capstone emails me and says the handyman will be by tomorrow to look at it. The handyman never showed, so I call Danielle and leave voicemails for 3 straight days and to this day she still hasn't responded. The handyman who I found walking around outside said " Danielle never notified me" So I call Dylan and leave MULTIPLE voicemails and guess what? To this day a month later he still hasn't called or emailed me. I own rental prope…

Horrible experience for 9 months now. I can name 4 employees who will not do what they tell me in person or on the phone. Maybe I will get a response from this review. They screwed up my account (like many others I have heard) and chose to tell me one thing a do another. I requested a meeting with the board and have not heard a pee from that request either. I simply want my account corrected and fees (due to their errors) returned to me.

The report that was sent out around March 25, 2024, is not printable. Only the top of the email can be printed. I would like to receive a printable version of this report, sarah gold central park

There have been nothing but mistakes with our account. Capstone are useless. They have caused us a lot of trouble.

CUSTOMER CARE, KNOWLEDGE, EFFICIENCY, COURTESY, and TIMELY RESULTS --- you can't ask for any more than that! If Melinda Mader, Executive Assistant at Capstone Association Management, is representative of the company, our Golf Villas Association is in very good hands.  On Feb 1 Capstone took over management of our Association.  On Day 2 of the takeover I phoned Capstone and Melinda Mader answered the call.  I had a few questions.  Melinda acted as if I was her only client.  She couldn't have treated me better if I was President of the Association.  I had 100% of her attention.  No Rush.  No cal…

Charmae has been incredible to work with! I manage 65+ individually owned properties from Condo's to Single Family Homes and I have worked with many different property managers and companies and I can say it has been a pleasant experience working with her.

The ACH form I first received and the incorrect date on it. The question I asked obviously wasn't read properly because the question was answered incorrectly. The E-invoice is very confusing. If I was on a board I would, at this point, be very uncomfortable with my choice of manager. I am still wondering if they even bothered to read my second question.

Our HOA fees are auto pay they come out at the same date every month. We received a notice saying that we haven’t paid our bill and are being charged a late fee plus being charged for two access cards that we picked up and paid for in person at their office. I called and explained to them the situation and gave them the violation number. I was told to ignore it with reason of what happened. Very professional… Next month I’m getting letters from a debt collection company. Good work guys!

By far the worst HOA I ever had to deal with. Let’s just say they’re on the verge of causing a major accident/death to somebody for the way they manage a property with very unsafe conditions! There’s no point in calling them or going up there, there’s never a staff member on duty. To this day I don’t believe they exist anymore and that’s not a joke, But again, it’s up to the residents to come together and put a stop to their negligence! Everybody working in Capstone should be ashamed of themselves and I hope you all are reading this and have the heart to better!

The epitome of incompentence and arrogance. This group of scoundrels was firerd by our HOA Board and they are still sending threatening collection letters, and threatening to "cut off our access to amenities," all the while we have always been current with our HOA fees and assessments.

Have been dealing with an issue for six months. I have spoken with 4 managers. Each of them stating they will relay the information or issue to get it solved. I was never communicated with in regards to any issues. None of the issues have been solved and I am still waiting for feedback as I leave emails and voicemails regarding my issue. I don’t trust this company. I have automatic payment set. Yet they’re adding fees and delinquency charges to my automatic payment.

If I could rate 0 stars, I would. Horrible communication and no action by this company. We had a dog poisoning here at the Cobblestone Community, because no one from the landscaping company or Capstone, bother to notify the community that they were spreading fertilizer and possible weed killer. 5 dogs that I know of got sick with vomiting. I contacted Capstone on Thursday 2/13/2025 about the sick dogs. I did hear back from Lee Clouse-Executive Vice President, that he was going to research the issue. I did not get the info on the fertilizer and possible weed killer till 5 days later, and that …

So they raise the HOA and I was sick with a heart condition and I didn’t pay the raised amount. They notified me and I sent the raised amount in immediately but that’s not good enough. They want to fine me. And they had said they were gonna cut down the tree in our backyard but now they don’t want to talk about that. So now they’ve raised my fine up even more. These people along with some of the HOA people in our neighborhood are on power trips. When they cut the tree I will pay their fine. These people including the President of our HOA are on a power trip!

Melinda was awesome! When no one would return my calls and voicemails for 2 days, Melinda answered and took immediate care of my issue!

Update 12/2025: Since capstone was sold by its founder to a PMI franchise, service has been lacking. Seems to be a lack of training and mentorship. CAM currently assigned is not up to date on legislative changes, is condescending in communications, and is untruthful. Capstone is not the same dependable, open communication and reliable company it once was. Our community’s website they manage has not been updated in over a year. Only one set of minutes posted for 2024 and 2025. Documents and contracts are not complete either. Best property management company for HOA and COA communities in the a…

They did a good job. It will be tested tonight. Thank you for responding so quickly. I think the wall will be repaired this week.