Castle Group Reviews

Outstanding service at Talon Preserve Palmer Ranch with Kerry to submit a lease for approval for a property located in this development, won't be disappointed working with Kerry

We just moved into Talon Preserve and ran into an issue where the builder was pushing us to the HOA, the HOA was pushing us to the warranty group, and the warranty group was pushing us back to the HOA. My wife and I worked with Toni Michel, our property manager from Castle Group, and she worked with all parties on our behalf to get a timely and appropriate outcome for us. We really appreciate all her efforts in bringing the right people to the table to resolve our issue. Our first impression has been a very positive one!

I would like to post a 5-Star review of the Castle Management team located in Boca Royale, Englewood Florida: I've lived in Boca Royale for the previous 7 years and without a doubt the Castle Management team has provided the best support of all the previous teams. I would especially like to thank the management team to include Rick, Marie, Jordan, and Brenda for their kind and expert knowledge of everything happening in Boca Royale. Also, their maintenance team is fantastic to include Angel, Michael, and Jack. Thanks to them this community has never looked better. Both the management and main…

Our community has used Castle for a while. Bumps in the road a few years ago prior to the current staff, which is INCREDIBLE! Mereyem, Tatyana, Doug and Nubial have helped us to get the property running well. They are attentive, and handle issues quickly. They use the Castle Management as a framework, and apply common sense and care to respond and resolve challenges. The Hurricanes of 2024 were a great example, on property throughout and following the storms, using the few resources available to get things running again. They take pride in their work and it benefits the community greatly.

Castle has been a good fit for our community. However, our Property Manager and her team have made it an exceptional fit. Meryem, Nubiel, Doug and Tatyani go Above and Beyond everyday! Please tell them "Thanks?"

All too often we only hear about the negative, today I'd like to share our experiences with the Castle Group management team at Boca Royale. We've had nothing but positive experiences, communications from Rick, Marie, Jordan and Brenda have been great and seamless. Kudos to their maintenance team Angel, Michael and Jack, the grounds are so much improved. Special mention to Lorenzo who stopped by the same day I submitted a work order on a waterline issue, solved same day, very responsive. All our guests that visit are thoroughly impressed on how wonderful our development looks! Well done all, w…

My Dad has lived in Boca Royale in Englewood since 1988 and I have taken over his house in last 10 years. Castle Group has been very supportive with my many concerns regarding issues with my house and property. Recently I have had issue with a sink hole on my property that has reemerged a couple of times within last year. I have been very concerned and worried about this and don't know what I would have done without the support of the onsite management team, Rick, Marie, and Jordan. They have made me feel like I am not alone in this and an investigation will happen and things will get done.…

"incompetent" is an understatement. I closed on a property in Tidewater Preserve on September 26, 2025. Today on February 3, 2026, they still have the old owners listed. They are mad at me because I haven't paid my assessment - that they sent to the old owner. I can't get a gate tag for my car - because they don't think I'm the owner. It is such a shame that my beautiful property is managed by such terrible people. Never thought I would encourage people to not live somewhere because of an HOA.

We are in Boca Royale, and Castle group team headed by Rick Michaud are our property managers. They are excellent! They are extremely well organized, highly knowledgeable and productive and responsive, and excellent project planning - I just can’t say enough good things about them. They have made a HUGE difference for the betterment of our HOA community.

My Wife and I own a home in Boca Royale Englewood FL. Rick and his team are fantastic. After 5 yesrs of terrible management companies. We are finally receiving great service. Castle Group Keep up the great service we all appreciate it. Mike & Valerie Costakis

Claudia and Mike have lived in the Boca Royale Golf & Country Club community since 2019 and purchased several Neal homes in Boca Royale and experienced a number of property management companies since our arrival. By far, the Castle Group has earned a five star rating for professionalism, outstanding community service, integrity and dedication. Needless to say that the Castle Group team members at Boca Royale far surpassed other past management teams. Specifically The Castle Group team led by General Manager Rick Michaud and team members Jordan Francoletti, Marie Sergeant and maintenance crew…

This HOA management company is completely incompetent. The staff are consistently rude, condescending, and clearly lack even basic knowledge of how to maintain a community—let alone keep a common area clean. The grounds and amenities are constantly “under repair,” yet projects drag on for months with little to no progress. Fallen trees are left sitting for months before anyone bothers to address them. Instead of focusing on the actual upkeep of the community, they seem more concerned with sending out snarky violation notices over trivial issues like mulch not being exactly two inches deep. Pri…

Boca Royale in Englewood Florida review! Castle Group has been managing our community since January 2025. The improvement over the prior company has been significant. Communications is weekly with updated status on ongoing projects and newly identified issues. We are starting to get improved financial date that explains income and expenses, very helpful for owners. Maintenance across the property and at the homesites has improved greatly, the community looks great. It is easier to report and get status updates on issues, a huge improvement. I would like to thank Rick, Stacie, Marie, Jordan, An…

Castle Management has been our Property Management Company for the last eight years. Our Property Manager, Stacy Martin and our Social Director, Kris Vetter are top notch and a pleasure to work with. The home office of Castle is very responsive and gives us a lot of confidence that all our needs are properly taken care of. Great Company

Castle Groups Property Manager, Erika Dote, and her staff have successfully operated the HOA at River Club for several years. I believe this organization's timely action and dedication to the homeowners of River Club have been exemplary.

Thank you to Kerry Evans for your help and support during our Lanai building process and more. We so appreciate your quick response and follow-ups. We love our new home in Wysteria!

Very pleased with the work Erica Dote did (post Milton ) representing my interest while coordinating tree removal and landscaping remediation ( on HOA land behind my house) with the Landscape Committee. She was timely, informative and proactive. The entire process with all involved has worked out well (although not completed yet) and to my satisfaction.

Erika Dote is a wonderful. Manager. I have worked side by side with her for the past 2 1/2 years as I’ve served on the Communications committee for the River Club HOA. She’s a hard worker. I was recently the chairman of a holiday ball for the River Club HOA. Erika helped me in anyway that she could. She was an invited guest. I have to tell you you gave up her sit for a resident without hesitation. When we ran into problems setting up a QR scan she jumped in and handled any problem. Erika also set up and cleaned up at the end of the evening. She went above and beyond. Thank you Erika for all th…

They continually lie about what they said they were responsible for but now apparently everything is homeowners responsibility. How are trees, trimming our responsibility when it was sold as maintenance free living? Horrible company. I'd give a zero if I could.

I am absolutely appalled by the complete disorganization, unresponsiveness, and evasive behavior of this company. Castle Management will be hearing from an association attorney very soon regarding the roof situation at the townhomes in North River Ranch, Riverfield, Parrish, FL. I have called and emailed tirelessly without any response, and they are completely avoiding their obligation to repair the exterior of our building and address the roof damage. According to bylaws 7.01 and 7.02(a), the HOA is responsible for any exterior damage to the building, including roof repairs—especially in the …

Horrible wind up, paying them the most out of all the management property companies and the service is just horrible. My account is messed up. I missed the payment by accident last year because I paid two weeks at the end of every month thinking that I was paying it two weeks early for the following month and never got a letter because it was crediting. For that month when I’m thinking I’m ahead two weeks So then, when I decide make a payment in February for February, that’s when I got a letter We have no Cam at our Clubhouse call the 800 number they tell you the Cam has to take care of it but…

Castle group has done a poor job representing Pine Ridge Oak Creek townhomes. The last property manager did a very poor job and a new property manager is practically unable to get in contact with. I have made multiple attempts to Contact The new Manager, but still no response. My last review they took down, but regardless the residence pay your salary After the poor management from Daphne to the new Manager I say castle group needs to do a better job at hiring people more fit and professional for the job.

Unfortunately my experience hasn't been pleasant. I'm a resident in Sapphire Point Community, and it's very hard to even reach someone for any issue.

After 1 year living in Venetian Falls we have been extremely impressed with the management, maintenance and opportunities of this community. It is impressive that such a small staff can work so effectively to keep everything running so smoothly. Stacy Martin is professional in both the management of the buildings and grounds while working closely with the residents on individual issues. She works to consistently enforces rules and regulations to keep the community safe and attractive. Kris Vetter is one busy director! She manages to keep 20 plates spinning at once! There are a bountiful numbe…

Stacy Martin and her staff are just the best! Always more than willing to go the extra mile ! Courteous at all times and extremely knowledgeable ! Thank you Stacy! - Venetian Falls, Venice, Florida

I live in Canoe Creek in Parrish, Florida and I am writing specifically regarding our lifestyles director. Brenda Stevens plans and executes the best functions for us! She has been putting these great events together for us for 3 years. (She has the longest tenure of any of the other Castle employees). The management team is forever changing but Brenda remains committed to CC. In this past year, we’ve had dueling pianos, a Luau, comedy club, ladies sip & paint, a fashion show and an awesome family Christmas event. Brenda also makes sure we always have something fun going on for each holi…

I live in Boca Royale and recently experienced a maintenance issue with my back flow valve being accidentally damaged. Rick, Brenda, Jordan and Angel were instrumental in resolving the problem and I was very pleased with their assistance.

I’ve been a resident of Venetian Falls for 20 Years. In all these years we have never had the 2 Amazing Talented Kind Staff, Manager STACY & our Life Style Director KRIS, They truly care about making us Senior Residents Live Love Laugh. & they do this with Their Kindness & Caring ❤️❤️❤️

If you’re searching for a new home, be sure to see if Castle Group is your HOA Management company. If they are- RUN! In the year and a half that I’ve lived in Grand Park, we’ve had 3 managers. First one I didn’t get the know but the second 2 I had the misfortune of dealing with. The woman we have now has made it clear that she doesn’t want be bothered unless you’re complimenting her work, which has been impossible for me to do. She’s lazy and seems annoyed when you have a concern, and that’s if you’re even lucky enough to even get her to respond. I have contacted Toni on several occasions voi…

Castle group is the current company in charge of managing the red tail community in Sorrento Florida. Ever since their representative Graham was transferred, we have had problems. Graham’s replacement was an Erin Ortiz. According to our association, she was just terminated by our board for her failure to do her job. Miss Ortiz was argumentative and her interpersonal skills were very poor. She even had a sign on her desk that read “ my attitude will match yours. Are we going to have a good day?” This was completely unacceptable and I’m glad she’s gone. The temporary replacement that is in th…

I’m very disappointed with Castle Group HOA. I’ve contacted them multiple times about three dried-out palm trees near my house, and one has already fallen. I haven’t received any response at all. This is unsafe and needs immediate attention.

We have been very pleased with management of our community by Castle Group.

Castle Group is always relevant and on point!

Call, call, call and never to get someone here to correct the sprinkler problems. Now we have rust stains on our driveway and sidewalk. If and I mean if they ever show up to fix a simple sprinkler problem, than are they going to clean up the mess. I guess we'll see but we'll keep paying our HOA fees on time.

Just a quick note to recognize our Property Manager, Stacy, at Venetian Falls. She's very efficient and gets things done. She communicates & understands our needs. The best!

STACY AT VENETIAN FALLS HAS THE BEST CUSTOMER SERVICE I HAVE COME ACROSS IN A LONG TIME. SHE RESPONDS TO ALL MY EMAILS IN A TIMELY FASHION. ALWAYS WILLING TO HELP!

I am a resident of Vicenza and am so happy we have Amanda Busko as our new property manager. She has helped me with an issue I was having. She is so knowledgeable, professional and easy to work with.

I am a resident a of River Club Lakewood ranch and would like to send out special kudos to our GM at Castle group. Erica is truly the heart of our community! I honestly don’t know what we’d do without her. She’s always available, always helpful, and always handles everything with professionalism, kindness, and care. Whether it’s a question, a concern, or a last-minute issue, Erica is the one I turn to — and she always comes through. She goes above and beyond every single time I need er and it shows. Her dedication, attention to detail, and genuine care make such a difference.I know I’m not t…

My husband and I are residents of Indigo in Lakewood Ranch. We could not be happier with all the fun activities organized by our lifestyle director, Jessica Cole. She is very in tune to what everyone would enjoy. She organizes a variety of fun events throughout the year. Jessica makes living in Indigo what we were hoping for when we moved. Actually, she exceeds our expectations.

Boca Royale POA in Englewood, Fl. Jordan was very helpful with correcting errors about payments. She fixed the problem in a timely manner. Rick the Manager has been extremely helpful with many concerns I have had and responds quickly, is open to understand the situation, as they inherited a mess from the previous management company. Glad to have someone who listens and does his very best to solve the issues that are presented. Angel, the maintenance guy is a super great guy, always happy to stop if you see him and explain an issue. Really happy with Castle Mgmt at Boca Royale Golf & Country Cl…

Since moving into Boca Royale in Englewood, Florida 7 years ago, we’ve been under the management of 3 different companies. Last January, Castle Group stepped into an unorganized mess here at Boca and have methodically, worked diligently to get things turned around…all for the better. GM Rick Michaud, and his team have had made so many changes and improvements is such a short time that it’s hard to believe our community is finally beginning to run smoothly. Communication and response time has been impeccable. We had questions regarding the security company’s set up plan and within a day As…

Rick and his group are great people for Boca Royale in Englewood, FL. They are very helpful. Since they have taken over the facilities are better maintained and for the first time in seven years the facilites sparkle and smell great. Any time we have a question they promptly answer the question. They are heads and shoulders above and better than the previous management companies. We greatly appreciate them. They have made Boca Royale a great place to live

I have been a resident of Boca Royale Englewood FL for 7 years. I am happy to say that the management team of Rick, Marie, Jordan, Stacie, Angel and Michael have been outstanding. The property has never looked better. The communication is such an improvement from past management teams. The attention paid to the property, amenties and property owners is much appreciated. Very friendly and helpful team.

We live in Boca Royale Golf and Country Club located in Englewood. Castle Group assumed responsibility of our community early January 2025. Since then, communication with residents has greatly improved. Rick, Stacie, and Jordan have demonstrated their commitment to improve relations with the residents. They have an open-door policy, are approachable, and helpful, So far, outstanding!

I’m a resident of Venetian Falls and would like to say that our Staff is the best. Stacy our Property Manager knows and remembers everything about our community down to the slightest detail. Kris is wonderful as our Lifestyle Director. I am on the decorating team so I get to know and work with her firsthand. I think she wakes up every morning thinking of ways to please the residents of Venetian Falls. Outsiders can’t believe the wonderful events that she continues to plan for us..

I am a full-time resident in Venetian Falls. I’m on several committees within the community and work directly with Stacy Martin on the compliance committee. As our property manager, she is always there to answer any questions brought to her and willing to help us in any way she can. I am also on the social committee and work with Kris Vetter, our lifestyle director. Kris is always helpful and does a terrific job planning our activities. As far as I’m concerned, we have the best activities in Venice.

I live in venetian falls for about 20 years and love it here !!

Never a problem Stacy and Kris can’t handle. Quickly and efficiently. At Venetian Falls.

As a full-time resident and active community member of Venetian Falls, I can't say enough about our Castle staff. Stacy Martin is an excellent Property Manager who is extremely knowledgeable, enthusiastic, and helpful to our community. Our Lifestyle Director Kris Vetter is also extremely friendly and helpful, always with a smile, working tirelessly to create and promote an active schedule of activities and programs. Thank you!!

Stacy - property manager and Kris - Lifestyles director at Venetian Falls are the best!!!

Erika Doty has always been helpful whenever I have questions regarding our HOA. Some HOAs can be very difficult to deal with so I appreciate her responsiveness and willingness to work with us.

The performance of Castle Group has been excellent. Erika Dote is constantly on top of issues and addresses them promptly. I have had questions that she has very patiently answered, and I am pretty sure some were things I could have found answers to if I had taken the time. But she never made me feel like I was a burden, she just patiently gave me the detailed info I needed. I have been a member of other HOA’s that haven’t been as responsive.

Brittney from Castle Group needs to get fired ASAP. She’s never in the office or anywhere where people or her own staff can find her. I live in Park East of Azario and the community looks atrocious, she never takes care of the permits, nor takes she give payments back, zero communication from her that includes communication between her and her staff. We have no water in the dog park and the grass looks awful. Come see the grounds at PE in Lakewood Ranch, so you can see for yourselves.

Our property manager Lisa responds promptly to any problems or issues that I’ve had. She has helped me recover my stolen bicycle. I appreciate her dedication to our community

Lisa is doing a fantastic job managing The Strand in Sarasota , she stays on top of things , and happy to help whenever needed .

Two BIG issues: 1) There haven’t been many male employees but we recently had a second one sneak up behind our house like perverts. First one scared us half to death and most recent one actually lied about the reason he was there. No common decency. No expectation of privacy?! 2) Over 2 years ago, we submitted an ARC request to make changes to the exterior of our home. Request was approved. When the work was completed, a member of the board and a Castle employee signed off on it. Now, over 2 years later, we receive a notice that we never did any of this because they lost the paperwork?! Total …

I reside in Boca Royale Golf and Counrty Club at Wellen Park. Castle Group took over Management Jan 3, 2025 and it has been an extremely pleasant experience. Rick, Stacy, Jordan, Angel and Mike have been exceptional with their communications and responsiveness. Castle Groups management office has an open door policy and residents can stop by and speak with team members at any time. I have seen a huge improvement over vendor management and the property has seen a visible improvement! I would highly recommend Castle Group should property management services be needed.

Wouldn’t let my dog walker into the neighborhood despite giving the appropriate names and address

As a new resident in River Club undergoing renovations, I want to thank Erika Dote at Castle Management for her guidance and support in ensuring a smooth application and approval process with the Architectural Review Board. As a professional in design and architecture, I truly value good dialogue that helps streamline an already hectic process with deadlines and supply chain challenges. Her professionalism and efficiency made a real difference—greatly appreciated!

As a resident who has had the experience of dealing with four great people from Castle Management!! I have to say, it was a great experience for me in such a positive way! In my years under various management companies and team leaders this last crew was amazing! Unfortunately , they have been let go two days before Christmas, for other reasons not applicable to their performance! Toni Michel:Community Manager Came to us late in the game from Castle. I find her with a great wealth of knowledge. She is exceptionally knowledgeable in the field of Florida Statues of a 720. I feel is very c…

*Update- per Castle managements response, I did email, over a week ago, the 85 complaints compiled within a 24 hr timeframe from our community. Crickets. Shocking* If only it was possible to give ZERO stars. After living in a castle managed community for almost three years, dealing with the various turnover, condescending attitudes, incompetence and unwillingness to DO their jobs we are beyond frustrated. Becky Joy has done herself a complete disservice since being hired at our community. She is SO unfriendly, unwilling to do anything that the residents ask, and just a total waste of a budge…

The only positive thing I can say about this company is they are consistently bad. Glad to know I’m not the only one having issues after reading their reviews. Brittany is unresponsive and has yet to give me a call back after numerous messages left. Icing on the cake is their office said someone would call me to address issues and, sure enough, nobody called. This company is a fraud and is incapable of managing a dog house, let alone a community.

We at Venetian Falls are extremely lucky to Have Stacy Martin as our Property Manager. She is well versed in the financials needed to assure us that we are well managed and her ability to relate to individual residents is unparcelled in comparison to anyone I have dealt with in a position such as a Property Manger. Stacy always goes the extra mile to achieve positive results.

Castle Community Management: The WORST Choice for Your Neighborhood If you’re considering moving into a community managed by Castle Community Management, think again. Living in Grand Park, a Neal Homes Community, has been a complete disaster thanks to their aggressive, rude, and downright inept handling of our HOA. They have no regard for the residents and seem more focused on lining their pockets than fostering a thriving community. Let’s talk about their latest scheme: a $150 fee to use OUR amenity center. This is a facility we already pay for as part of our HOA dues, and now they’re forci…

We had a tree just off our property on the preserve about to fall on our lanai and house after Hurricane Milton. I contacted Erika Dote about it and was very pleased about how quickly she sent someone out to take it down. We appreciate all she does for our community!

I live in one of the properties they manage and had a simple yes-or-no question. I called the main office, but they told me to contact the property manager directly. When I asked for the phone number, they refused to give it out and only provided an email address. I emailed the property manager but received no response. One of my neighbors happened to have the property manager's phone number (perhaps they used to share it?), so I called and left a message. I understand that the recent hurricane could cause delays, but completely ignoring my email and phone call are inexcusable. Why don’t they…

As stated in multiple other reviews, this company is abysmal. My account was placed on hold without any reason given, and despite multiple attempts to reach out and ask why my account was on hold (they will not accept my monthly payments while on hold), they decided to send my bill to collections. I have talked with other residents of my community who have the same story, so it seems to be a common theme with them. We have switched representatives multiple times in the year and a half we have had them, and each representative promises to be better, but ends up being the same. I cannot recommen…

This is a terrible management company, that somehow ended up managing my unit in Vizcaya of Bradenton. The property managers, Chieko Bransome, has ignored multiple of my calls when I needed a simple documents which can be typed up in 5 minutes. I followed that up with multiple emails which were all ignored. Later I showed up at the office, Chieko Bransome was not there, I left message and again received no response. In my last interaction with her she ended up raising her voice at me on the phone and speaking over me. This is unbelievable behavior which would result in termination at any reaso…