Progress Residential Reviews

I’ve had a few different issues with maintenance at my home. They’ve tried sending outside vendors and things were not working out so well Brian and Jake came out to take care of the issue and anything they do has not had to be corrected again. Every time either one of them come out, the issues are resolved. They are very respectful of our home have gotten to know our dog and her name and even some family health issues we have and they always check to see that everything is OK. It means so much when they go above just a maintenance job to care about the people they Are doing work for. Brian an…

Belle has been the best account contact person for our rental house , always following up on repairs and updates and checking on us after the storm ,truly an asset to this company and community

The way this company is handle this emergency in south Florida is absolutely shocking and worthy of a lawsuit. They lied and said the house was move-in ready when they knew the Hvac system was totally broken. It has been 32 DAYS now and still 95 DEGREES INSIDE my house every single day and I know for a fact the delay is because Progress refused the repair to save money (the third-party technician explained what was going on). And the ONLY communication I have received from Progress was a one sentence email basically trying to shut me up after i filled over 5 complaints to and about managemen…

I live in Florida, and of course it is extremely hot…. We were having problems with the AC and Ken saves the day. We will now be able to sleep tonight with it being cooler!!!!

As new tenant, my experience thus far has been basically non responsive.....i then requested an in person walk through of the home.....Shedd came out and he was amazing !! So professional and polite....he addressed each of my issues....thank you Shedd for a job well done.

Very great people to rent from. The customer service is outstanding. Daisy was very helpful and kind and deserves a raise!!

This company needs a LOT of structure. 2/10 for their lack of communication, structure, and customer service. Lots of back and forth, blood, sweat, headaches and tears trying to transfer within their company. Moved into an absolutely filthy home that needs so much maintenance it never should have been deemed move in ready however, WORTH IT. We aren’t bothered throughout the lease term, maintenance always shows, and we are happy in our home thanks to Brian Davis! He is a kind, wise, exceptional choice for head of maintenance. My dad lives hours away so to know that this man cares about the tena…

We had a great experience moving in and everyone was so helpful. Kelly & Belle specifically were so kind and were able to answer all questions we had!

The rental process was straight forward and easy. Very responsive to maintenance requests. Highly recommend.

I’ve had a great experience with Progress Residential so far. From the beginning, the application and move-in process were smooth and straightforward, which made everything much less stressful. Their communication has been clear and timely, and I’ve always felt informed about what to expect. The home itself was in good condition when I moved in, and any maintenance requests I’ve submitted have been handled promptly and professionally. It’s reassuring to know that they take care of issues quickly and keep the property well-maintained. I also appreciate how easy it is to manage everything onli…

Jake is a gentleman and a scholar. He found issues I wasn’t even aware of yet, and got our water working in no time. Very knowledgeable and personable. Hope to not need him again, but he’s welcome at the house!

If I could give zero stars I would. The only top notch thing about this company is Brian Davis, one of the maintenance men that has come out multiple times to our house to fix things that should have been addressed prior to our move in. He is amazing, he explains everything he’s doing and what went wrong in the first place, he’s kind, and he’s always on time. I’ve enjoyed every interaction with him - they are lucky to have him. Otherwise I’d give negative stars based on communication alone. We’ve been waiting for a call back from this company (our property manager must have died, or been fire…

We have had ONGOING problems with our water since we moved in. Just when we thought things were okay for awhile another thing has to happen! Our maintenance man Kevin D is always the absolute best. But the company itself is an absolute disaster. Unfortunately we just signed another year with progress and I am completely rethinking why we do this to ourselves. We thought we were in the clear… we were not. Tonight our water would not shut off to our bathtub. The handle is completely stripped and not coming off. Not to mention we never got a tour of the house from anyone so we have no idea where…

Matthew showed up to my house for a maintenence call, he showed up late and then proceeded to say he has to go to lunch and he will be back. When I called about him showing up late and then immediately saying he had to go to lunch and they said they would talk to him and see what happened. They called back and told me what he said and he lied to them saying he left contact information for us to reach him and that he didn't go get lunch but instead went to Lowes to get some stuff he needed even though he never came in and looked at it. Overall the team is great but be careful if you see matthew…

My family and myself have been extremely happy ever since moving into our Progress Residential home several months ago. Belle Pauley Has been so wonderful helping me every step of the way. I’m not very tech savvy so doing so much online (Paying rent, etc.) Sometimes I struggle with, and she has just been so wonderful helping me with everything. The home itself is beautiful and the company is easy to work with and we could not be happier with our choice renting a home from Progress Residential!

Brian in the Sarasota region was very helpful getting my ice maker installed.

Needed the AC fixed and Kevin came out within a few hours of putting in the maintenance request. He was friendly, quick, and got the house cooled off! Great service.

Our ac stopped working suddenly. Called progress and they had Kenneth Bailey out to our house within 2 hours. He was here about 30 minutes and had the problem resolved. Thanks to him we are back up and running!

I have rented with progress for almost two years now and it’s the best rental company I have ever worked with. They make renewing my lease very easy. They were open to and accepted my negotiation for rent increasing. And the maintenance team is always such a pleasure and very easy to work with. Ken on the maintenance team is exceptional. I have rented from a few agencies prior and this is by far my best experience.

I had the pleasure of working with Jade Rivera and Kim Marshall on our recent transfer. Jade took care of us from the start and got us where we needed to be. Kim has been assisting me with a current issue after transferring homes. She has been nothing short of amazing in helping me resolve this issue that has plagued us for weeks. She has been on my side since day one advocating for me. I am so appreciative of her. Last but not least, our technician Jake. He is prompt, always has a positive attitude, and helps us resolve any issues we have with our home when maintenance is needed. Progress has…

My 5 stars goes to your service technician Kevin D, if I could give him a ( 10 ) I would. He is so professional and knowledgeable in all areas. If you could choose a service technician I'd recommend Kevin D. What a nice guy!!

Had a plumbing issue and service was quick and efficient. Kenneth was the service tech and he was fast, extremely nice and helpful! A+++

Matt in the maintenance department was extremely professional and knowledgeable. He came out around 8pm to help get our AC running. He showed me a few things to help prevent the issue from recurring. (Parrish area)

Kevin D came here again does a great job. I’m sure I will need maintenance again and will ask for him.

Kevin D. Exceptional service and on time, Friendly and pleasant. The new dishwasher was installed and the old one removed.

Kevin D with Progress maintenance was fantastic! Fixed issue with dish washer in a matter of minutes. Always at ease knowing Kevin D is our maintenance man. Good attitude and works quick! Thank you again Kevin D!

Progress residential has been a dream compared to other property companies I’ve had to deal with in the past! Everyone is extremely nice & helpful! Especially Kevin D, he’s had to come out a few times & fix some issues for us. He always shows up very promptly & with the best attitude! Answers our questions with a smile & explains things to us so we know what’s going on! 10/10 service in our opinions!!

Kevin D was amazing. Knew exactly what my issue was and solved it quickly. Kevin also explained step by step how he was resolving the issue.

I can’t say enough great things about Kimberly! She has been such a huge help to me during my time with Progress Residential. She’s always so patient, kind, and understanding, and she goes above and beyond to make sure everything is handled smoothly. Kimberly truly made a stressful situation so much easier, and I’m so grateful for all of her support. She’s the sweetest person to work with, and Progress Residential is lucky to have her!

Thank goodness for Kevin!!! This man was on time , very polite , efficient- everything you want in your handy man. Understood the problem immediately and quickly resolved it. Helped me understood what caused my blockage and was very friendly. 10/10 service would recommend calling again with future issues

I've been with progress Residential for 2 years and Ms. Kim Marshall has been nothing less than amazing.. She is on top of everything, from my work orders, too just being a listener ear or just standing up for a Resident through situations that is out of a Residents control. Ms.Kim stays in contact with me when or if i may have any concerns and is very consistent when or if an issue arise. She gets things done in a timely manner.. She has a very welcoming and nurturing and understanding and compassionate personality. You would think you have known her forever from your 1st conversation with h…

I moved into a Progress home recently and the home was in great shape over all, however there was an issue with the dishwasher not working and they sent there maintenance tech out, Kenneth B. and he fully evaluated it and found out the racks were not the right ones for that model, it was running rough and the wheels were bent. They decided to replace it and now its being scheduled!....He was courteous, on time and explained the process completely!

Our AC abruptly stopped working midday. Within an hour, someone was at my door to help assist with the issue. No more than 30 minutes after Matt A. showed up for the AC, it was up and running! Amazing, responsive service.

I have been with progress for about 4 years now. This passes experience I had with Kim Marshall was beyond exceptional. If I could give her 10 stars I would. She kept in contact with every step of the way, when it came to resolving my account issues, also she help expedite my work orders so that I can rest easy in my new place. If you need help and want it done correctly call and ask for Kim

Brian Davis did our work order for many items wrong in our home . He did a fabulous job!! He was very kind and has a wonderful personality 😊

Progress Residential 4 plus year resident and always paid my rent on time. I could not be more unhappy with the way I have been treated since moving to my third property with this company. I have had problems with the pool leaking ever since I moved in. I would say over 20 service requests and it is still leaking. I have been trying to get in touch with Jade who is the local manager for months with no response ever from her. I was pushed off to Kenneth Garcia over a few months back and he just closed my tickets after being rude and disrespectful to me and his emails are never signed with …

IF NEGATIVE STARS WAS POSSIBLE I WOULD, OUR A/C HAS BROKE TWICE AND OUR HOUSE IS AT 98DEGREES WHICH THEY KEPT SAYING THEY'D FIX AND NOW IT K*LLED ONE OF OUR PETS DUE TO HEAT STROKE AND WHEN THEY SAY THEY WILL PAY FOR A HOTEL FOR US TO STAY IN THEY TAKE HOURS TO GET A HOLD OF AND WE ARE CURRENTLY LOCKED OUT OF OUR ROOM BECAUSE THEY DIDNT MAKE THE PAYMENT LIKE THEY SAID!! ABSOLUTELY TERRIBLE SND HEARTBREAKING TO OUR BABY NALAS LOSS !💔

I just wanna say that even tho my situation wasn’t the best Kimberly Marshall did an extraordinary job with helping with my issues she listens and has great empathy towards residents and she is dedicated to helping all I thank her so much for understanding and helping me

Jake was my technician today. He was very helpful and informative. Jake gets 10 stars however I’ve had a lot of problems with Progress in the past. Seems like they are getting better. They made us suffer with 85°+ temperatures in the house because an AC unit that didn’t work for two years. And of course they knew the AC was an issue because I spoke to the prior renters and they said that they had battled with this company over The AC not working Along with quite a few other issues that were a problem. Like a broken window AC unit for two years in a bonus room that is 90% windows and glass door…

Kenneth has been a life savor since renting from progress. Multiple issues kept happening & he was always the one to come out and fix the problem. He was kind , on time & always showed me how to dyi if issues reoccurred. I always appreciate his time especially since he’s been out to the property 5-6 times since renting. He’s worthy of more than just 5 stars ⭐️.

Matt has resolved our faucet issue at the house. Also he had serviced our ac today to help with air quality in the house.

Lester from Progress Residential is absolutely amazing! He came out within 12 hours of my AC breaking — during the summer heat — and quickly had it up and running again. While he was here, he also fixed my dishwasher, ceiling fan, and a faulty light switch, all in one visit. He was professional, friendly, and efficient. It’s such a relief to have someone so reliable and knowledgeable. Thank you, Lester, for going above and beyond!

I wish I could rate 0 stars. Working with this company has been awful and I will never recommend them. In fact, please stay away if you can!!! Our AC went out multiple times in the summer and each time we were without our home for a week because of lack of communication and initiative. They didn’t care we had to continuously drag our kids out of our house multiple times!! They don’t care about their residents and it shows.

Kim was great with all my work orders. Fast and got the job done. I had 2 work orders that weren’t taken care of and she was quick to get it done.

I had my move-in orientation with Kimberly Marshall. She was absolutely fantastic, she was sweet, thorough and enthusiastic. It was a stressful morning and she was so kind and patient with me. She gave me all the information I needed, explained things carefully. I’m very much in LOVE with this house. If there’s ever an option to buy I’m definitely buying ! Thank you so much Kimberly for the compassion. You are a wholesome human being ! Please come to the housewarming !

No, don’t even consider it. They treat you like dirt. You pay prices above market, you pay for every single thing like storm water, sewer, water, insurance, fees for adding all thise fees up for you and they are terrible at maintenance. They try to avoid paying for anything. Example: I have 4 trees over 10 feet which shouldn’t cost me to have trimmed. After 4 years, they have decided that the 20-25 ft palms have shrunk below 8 ft and denied me. They are rude, disrespectful and they refuse to give you anymore to escalate to. They told me they’d do it if HOA violates but then I’d have to pay the…

Brian Davis quickly fixed our air conditioner. He is nice and efficient The only issue we have is with the maintenance scheduling que. It only allowed us to schedule an appointment for 3 days later. So we were without air conditioning for 3 days.

At this point i can say progress residential are criminal. One of their employees broke in the back door of the house we were renting on the day before he was supposed to come in and assess it for returning the deposit. He damaged the back door moved around our cleaning equipment and was very disrespectful to my fiancé over the phone when we sent our son to the house to see who was in the house that wasn’t supposed to be. After I got off of work, I called the police and filed a report. We were on the phone with progress residential many times that day, and were told by every representative tha…

If I could give Progress zero stars, I would. Since moving into one of their houses, I have had runaround answers when needing assistance with anything that is a problem with the house. The day I moved in 4 years ago, the water heater wasn’t working, I called and let them know, and they wanted to tell me that cold water was hot water and I didn’t know what I was talking about. It took them a week to have a “handy man” come out, here’s a kicker, it took 4 separate times for the “handy men” to actually fix what the issue was. And Progress wanted to whine and complain that they needed to replace …

Brian Davis to help with the air conditioning. He listened to my concerns and took care of them as quickly as possible. Wonderful service.

I would like to recognize Kim from progress residential. She is the individual that assisted me in my move in process. From the moment we had our conversation she was very respectful, acknowledging, and supportive throughout the entire process. She puts effort, time and energy into her work and is all about her tenants and that goes along way in my book. Thank you so much and I honestly believe companies need more caring employees like her.

A perfect job. After hours without air conditioning, Mr. Brian Davis came to my house and solved the problem. I highly recommend the Progress company and Mr. David.

Terrible customer service . I’ve been living in one of their properties for two years now and all of a sudden I receive an email from a new management company about renewing my lease . I send an email and call progress residential to get some clarification and the only response I get is that they cannot help me because they no longer own the property I live in. No prior heads up, no direction, no help. They simply said they no longer own my property and can’t help me at this time … on the first of the month .. when rent is due and I now have to figure out who I’m supposed to pay and how.. terr…

My water stopped working on Wednesday. I put in a maintenance request and the earliest option to get someone out was Friday. I was thrilled when dispatch automatically had Brian on the way within an hour. 2 hours later my water was fixed. I appreciate the fast response!! I couldn't imagine not having water for days!

Had a great move out inspection experience with Jason L. today. Very nice, informative, and personal experience. Thanks, Jason!

Kevin D was very good! He was on-time, polite, very knowledgeable. He completed all tasks that do not require a third party vendor in a timely manner and explained things easily when asked.

Kevin D showed remarkable expertise and a readiness to take on challenging tasks. His personable and respectful demeanor left a positive impression. Having been a Progress customer for almost three years, we value the fact that he effectively addressed our ongoing issues during his brief visit. Thank you for your help today!

Lester was great. He was courteous and very knowledgeable about his job. He came in observed and assessed what the issue was and what needed to be done. Thanks for a pleasant experience.

I put in 4 maintenance requests and PR sent out Lester Godwin within 2 days. He fixed our closet, our front light, gate and gutter all in the same day! He was great! Thanks PR for the excellent service! Update: Ive lived here for about 5 months now and I consider myself blessed by the attentive care that Lester continues to provide. Progress Residential has a very efficient and fast process for requesting maintenance (within days) and I get to see the same gentleman every time! Lester cares about my home. I’m grateful for that.

Lester was so nice. He called to let us know he was on his way, arrived within minutes of the call. He explained what was going on every step of the way and fixed tge shower within the hour. Thank you Lester.

Negligence and Deception: A Family’s Health Sacrificed by Progress Residential 4839 77th St E, Bradenton FL 34203 Our experience with Progress Residential has been nothing short of a nightmare. As a concerned parent and tenant, I am compelled to share our story to prevent other families from enduring the same ordeal. From the outset, we noticed signs of mold in our rental home, which quickly escalated to a severe black mold infestation. Our repeated requests for inspection and remediation were met with delay tactics, dismissive responses, and outright manipulation by Progress Residential’s …

Matthew the Service Tech from Progress Residential went above and beyond for me replacing a breaker and checking other electrical outlets for me. Very nice man. Great work ethic. Thank you very much Matthew!

They will absolutely steal your money , information is offered after payment is made , managee refused to get on the phone.

Lester was professional, courteous, and efficient. Great job Lester!

Such a nice, friendly technician who fixed our problem right away

Kenneth is always nice and very thorough when he comes to our place.

Mr. Lester was kind, friendly, and prompt. Happy we have AC now due to the temps fluctuating it’s been a struggling but overall he was efficient and able to figure out the problem! Thank you, Mr Lester.

Lester was super nice and fixed my stove super quick 🙌🏻 And he came a couple weeks later and got my dishwasher back in working order 😃

Lester was fantastic! Very respectful and polite.

Lester do a great job

Lester was great, the pre showing up call to let me know that her was on his way. The quickness of the repair was awesome! Thanks Lester

Lester was great. Very helpful, knowledgeable and professional. Definitely an asset ton the company.

Lester was very pleasant and professional . Arrived on time, and did a great job with the repair. Thank you for your services.

I WOULD READ THIS REVIEW BEFORE RENTING FROM THIS COMPANY. Update:only after leaving a very honest review an employee from progress reached out to me. She offered my cleaning fee back on my home if I removed my google review and signed legal documents that I would take my review down. I’m not sure about anyone else but that seems like a bribe to me. She also told me she went to the home and smelled it and sorry she couldn’t smell mold so she wouldn’t return the rest of my money. Conveniently their handy man can’t remember the moisture readings on the home. Even though I have photos. They hire…

We were having issues with our A/C, garage door and bedroom light. Our maintenance tech, Jake, was professional, kind and took his time inspected all aspects of each work order to make sure each was once again running smoothly. Thanks, Jake!

Do not use the company. They are very unethical and will try to steal from you. KEEP RECEIPTS AND PICTURES OF EVERYTHING. Progress Residential will go smoothly, until you move out and then you will be hit with repeat charges of things you have already paid. They will also deny your professional clean out and charge you almost $500 for a cleaning fee, even when you leave a receipt from the cleaning company. You will also be charged for things you do not have, such as garbage and firepits, both of which were NOT present after my move out. These charges will follow them refusing to give back your…

i just want to say i don’t be excited about to putting in work orders, and missing work, but i can say Kenneth Bailey makes calling out worth it. he start conversations, he is very good, and fast at what he do. i like the fact that he goes above, and beyond when he come. i also like how he strive to have his work ethics seen. i also love how he clean up after his self when he is done.

We moved into our house and had nothing but problems with the well with countless service requests. Currently we need an gfci, sulfur bottle and uv light replaced and cant seem to get approval for the repairs. When we have had water, the rotten egg smell is unbearable. Finally the technician Brian came out and seems to be trying to work it all out.

We’ve been having some issues with our freezer/ fridge for quite some time now. Kevin came by and was able to solve our issues instantly! Super grateful for all his help thank you!

Kevin d showed up amazing service got a plumber out in no time highly recommend him come to my house

Luster really helped us out with some maintenance fixes.

I’m giving 5 stars for the sake of Matt. He is THE BEST maintenance person Progress ever sends out. Seeing his face at the door when there is an issue is a blessing!

Matthew is the BEST! Rent from Progress already for about 10 years never had a problem , service maintenance are always fast and efficient.

First review 2/5/24 - Good maintenance service with Kevin D. We’ve had A LOT the maintenance issues in our rental and have dealt with several maintenance techs good and bad due to this. It feels we have maintenance here every month because something is wrong with the house! My first time meeting tech Kevin D was today. He was quick and efficient to identify and fix the house’s current issues. I hope he stays in the rotation of helping at our house when we call in, though I wish this house was in better shape and I didn’t have to call as often! Second review 2/7/24 - Maintenance service with K…

Had an issue with our toilet submitted a work order. Kenneth Bailey showed up with in the recommended time we chose. He did an excellent job and explained everything he was doing and why along the way. Kenneth was professional and treated our home nice. Kenneth didn’t leave a mess and cleaned up after himself when the job was done. Excellent work!!

Kim Marshall is the main reason we are happy with progress! We had a major issue with our AC and a pest control issue. We went back and forth for 2 months trying to get things resolved. Nothing got resolved until Kim called me. She went above and beyond for me. She was empathetic and kind. She made me feel like we were part of her family. She wanted to make sure my children were ok when an issue arose that scared them in the middle of the night. She deserves a raise and a promotion! She gets things done effectively and efficiently. She is a class act and progress is lucky to have her !

The only highlight of my recent experience was customer service with Michelle. A phenomenal representative and made sure no detail was missed. She assured me a problem that took 4-6 work orders to fix would get done. I couldn’t fault her for the bad plumbers and “experts” that came to look at the problem. Same with the other reps but wow was this a headache. A geyser springing from my irrigation took 2 months to fix! 4.5/5

Started off with hiccups. There was a major issue with my AC. Progress replaced the whole unit. I was initially apprehensive about renting from Progress due to the negative reviews. I think this might greatly vary from locations of the offices across the country. The local one here I want to give kudos to Belle. She went above and beyond her duties, and her professionalism and kindness is appreciated. Also kudos to Brian a local manager - when I was able to speak to him during my AC issues he was able to make the correct connections and make the work move forward. Also, has excellent customer …

Below you can see the mold we found in the air at our progress residential home. The company refuses to come test and so we had to do it ourselves. I have been sick from the mold and just want them to be responsible as this is their property. I’m now asking they provide the trail of requests so I can move out since I no longer feel safe in this house. Any suggestions?

Quick response to an email with a leaky tube faucet was resolved in one day. Kenneth, our tech was very professional and resolved the issue.

Kenneth Bailey was my technician. He spent a lot of time here with me showing me the smart home app, going through everything in the house and asking if there was anything else I needed. He’s a great guy made me feel really good about renting from this company. It’s a rental, the house isn't in immaculate condition and there’s some wear and tear, but so far they’ve responded quickly to my needs.

Any time I’ve had an issue or problem in the last 2 years while renting my home, it has always been resolved in a timely and efficient manner. I want to give a very special thanks to Kimberley Marshall from Progress Residential. She has gone over and above to help resolve an issue I’ve suddenly experienced after 2 years in my neighborhood with the HOA. She has made sure my family was represented properly when the HOA suddenly wanted to bully a renter. And also the Sarasota, Fl dispatcher, Brian and his son, you have always been on time, quick, trustworthy and efficient in fixing any of my home…

Progress Residential's homes and customer support are the best I've ever worked with, even of local/non-corporate landlords. They prioritize the needs of their renters, always send someone out for maintenance issues in a timely manner and are reasonable to work with. Matt is our local technician and he does an incredible job handling any and all issues that come up. He's greatly improved the quality of our experience living in a Progress home. Thank you so much for everything you do Matt!

Good customer service & Jean Milord maintenance guy is great. And this company is good about keeping up if there is any issues and you have to put in a work order .Also spoke with a representative with my concern yesterday-Tay is also a great service representative ! Reliable

Kenneth Bailey has been amazing!! So helpful and stays on top of getting maintenance requests taken care of. He’s the best PR employee we have dealt with in two years!

Brian Davis was very thorough when he came to check my AC. He explained things to me as he went. He also was here to look at the back screen door that got broken due to the strong winds of Debby. While here, he heard the refrigerator making a racket and saw where I was having to velcro my freezer door shut. I had already had someone else come out and reseal it, but it never would seal correctly. He said the compressor was going and would make a note of it so somwthing could be done. He also checked my smart door lock which wasnt working. He was amazing and caring! Thank you, Brian!

Jean Milord & Ken Boiley were excellent and precise! Very pleased with their work!

I have lived in a Progress Residential property for a little over a year. I put in a maintenance request for my AC. The technician from Progress, Ken Bailey came out to handle the work order! He was very thorough, explained everything and did a fantastic job!! Thank you Ken for the outstanding service!

Was very nice and professional. He actually took the time to look and find the problem so we could get it fixed which I appreciate!

Quick and polite service from Ken and Jake when our fridge went out.

Kenneth Bailey was so nice and very informative, even providing preventative maintenance tips and showing us how to troubleshoot things. He also went out of his way to wd-40 our screen door because it was giving us trouble. Thank you for great customer service and quick response!

Ken Bailey was a friendly and very knowledgeable tech, thanks Ken!

Ken was great and friendly . He listen to the issues on hand and explained what he was doing and resolved them all in a timely, fixed manner! He deserves a pay raise! Thank you again Ken!

We have been having problems with our AC for about a year. It would only drop to 75 degrees and no colder. Two weeks ago some guys came out and added freon and we were okay for a few days. Right now, today it is 88 degrees and prior to Kevin DeAndrade arriving our AC was 83 inside the home. Imagine how miserable my family has been for the past two weeks. He came to the door introduced himself with a smile and got right to work on the AC. He immediately diagnosed the problem. Communicated that with me and before you know it, he checked that temperatures were blowing out at 60 degrees and the i…

I had an issue with my water and spoke with Elizabeth Newgard for assistance. She was friendly and extremely helpful as she had someone there the next morning to fix the issue. I’m so glad I chose to rent from Progress!

Absolutely would not recommend. Progress does not care about people, just their bottom line. I've renewed my lease 4 times and am paying over $600 more per month in that period of time. "The Market" has a lot to do with Progress being part of the problem with why rent and home-buying are unaffordable for American families these days. Zero-negotiations, they'd rather turn it over than re-lease so they can get top market dollar. They charge premium rent and hire bottom-dollar contractors. (Twice now I've had to pick up garbage left in the yard by vendors.) Their reception team is friendly but pl…

Brian Davis did an excellent job installing our blinds and replacement of our garage light that had stopped working. We are very happy with the maintenance work order response time!

Jake was a great tech! He was super fast, friendly, knowledgeable, and fixed everything we needed fixed. Progress sent someone out a day after my request for service was made and he showed up on time, which is very helpful when you have other things to do during the day.

Since we have to pay to have lawn service. They need to get better people to do it. It's not ok to have my yard looking like this. I have opened many cases regarding this same lawn company. They always close them without resolving the issue and changing companies. Claiming that it's been resolved, yet in my opinion it was never resolved. I'm just expected to be ok with very shady people and shoddy work. I have to pay a lot to have my yard looking like this. I currently have an open case. Zero communication. I will be the squeaky wheel until I am actually heard for my concern and pride in my ya…

Brian did a phenomenal job replacing lights in kitchen. Explained everything so we know what we need to do.

I am a medically retired Veteran that leased a home in SWFL from this company that turned into the worst experience ever and they retaliated against our family with an eviction they had to settle. A month after moving into the home, termites were everywhere and after it rained, there was mold in the garage, master bathroom and kitchen. This was documented with pictures, videos, emails and calls to the ‘local’ and ‘national’ company. After months of no proper repairs done, we contacted the City’s code enforcement that issued four code violations and in retaliation the local representatives file…

Been in my home near 11 years renting from them….. always a quick and speedy response to repairs. Thanks a bunch!

Run just run better off living in the woods. They do not care about the building just the money that comes in. Moved out and charging for instaling new flooring from carpet to LVP Charged for replacing blinds and they replaced everyone in every room and not needing so 9 charges of sewer and trash from 3 months before move out Charged for interior cleaning and said no receipt provided left copy of receipt and photo proof of receipt Charged for drywall ceiling damage in garage from before we moved out and reported because of poor previous repairs They use unlicensed contractors for repai…

It appears that each card that Matthew left after he finished a job has the EXACT same scan code. So it would appear that he ONLY COMPLETED ONE THING. He did NOT. Matthew completed a VERY COMPLEX MULTIFACETED SERVICE TICKET! The ticket involved the dishwasher, the microwave, the door sweepers to all doors including the back porch door, the screen on the back porch and the screen on the back porch door, the upstairs counter top wall, as well as the garage door unable to open! As Matthew completed each facet of the repair tickets. He made sure that I was satisfied with his work and did not lea…

Submitted a work order due to my dishwasher not draining. Jake was the service tech who came out to see what the problem was. Jake has been the tech to come out the last few times I’ve submitted work orders. He has always been professional, hardworking and a problem solver. I’m appreciative of how hard the techs work and Jake is a perfect example of that.

Jean is an excellent technician and is always willing & able to help/fix anything that needs to be repaired. 10/10 would recommend!

Brian Davis with Progress has been extremely helpful!!! He has come and fix multiple things in our home with a great attitude & has so much knowledge! He is absolutely awesome and a huge part of why we love Progress!!!

Jake was wonderful, quickly fixed my AC issue. Saved the day because my family and I couldn’t survive another south Florida summer day with no ac

Jake and Frank were very professional and courteous when they entered into the residence. They introduced themselves and made sure that the necessary steps were being made to get the issue at hand fixed.

Madge was friendly and helpful and made sure our move was stress free!

Jake Davis was our maintenance tech who came to fix multiple issues. He was so nice and very thorough in his job. He went out of his way to be sure that not only everything was taken care of, that that it all worked seamlessly and without a hitch. I appreciate his thoroughness and genuine kindness. Thank you!

Jake Davis did a great job with our ac unit. Polite and courteous and checked all vents blowing cool air. Thanks Jake!

The entire process felt very rushed and disorganized. Many additional emails that weren’t accurate, such as canceling our move in orientation date and other chaos. I was told that the house was professionally cleaned when the previous renters moved out and would not be cleaned again before moving in. That means anyone who came into the house to work on it or view it/tour it walked all around the house and the floors were filthy. I paid $550 out of pocket to have the floors professionally cleaned since the grout in the tile was BLACK. The inspection pictures on my report were also taken back in…

Brian Davis was great. He was very professional and fixed our issues quickly as well as answer any questions we had.

Jake is wonderful!!!!! We love when he comes out. He is very friendly, professional, and really knows what he is doing!!!!

Brian was great, fixed our AC and asked if I had any other concerns around the house

Madge was amazing. Very helpful and very patient. She made my move in very easy.

Clarence and Mike came out last week to Take care of a few other small issues. I can’t say enough about how great the maintenance side of Progress Residential is, especially with these two. Once again, you don’t have to worry about anything at all. They respect your home, your belongings and they do an excellent job. If you’re lucky enough to get Clarence or Mike you will not have any issues at all. Unfortunately, I’m not very happy with the leasing side of Progress. We did a home to home transfer, which means we were renting one of their properties and they approved for us to move out and int…

We had several issues with our rental and turned in a work request. Michael, our tech from Progress was great!! He repaired leaks and replaced items that could not be repaired in a very timely manner. He also was a genuinely friendly person to be around. Thanks to Progess and Michael for the good experience!!

Horrendous company not at all concerned with following through on their word. Don’t fix issues that arise in their homes, rather a simple bandaid until it becomes a bigger problem. And when speaking with a “supervisor”, it’s phone tag for months. Our family of four (including two young children) were without a dishwasher for nearly a month (due to burst tubing), after being promised it would be replaced within a week. Then, a month after installing the new dishwasher, they determined that the kitchen would need to be demoed. We were then left without use of most of the kitchen for weeks. Fina…

2/21/25: Lester came in and fixed my chirping smoke alarms that would not stop chirping no matter what and turned up the heat on the water heater so we can finally have a hot shower. He was so friendly and professional! Thank you! 2024:Michael G. was absolutely wonderful in assisting me with locating my air filter and clearing the line. He was so kind and very fast. Need more like him!

Brian Davis is always great when you come to my house and fixes everything first perfectly

Response from Progress Residential is always quick. Brian always is very professional and friendly. He efficiently gets any issues fixed very quickly and does great work!

I cannot speak highly enough about Jean Milord. Anytime there is an issue in the house he is right there to help get things back on track. He is prompt, respectful, kind, courteous, hard working, thorough, and very skilled.

Progress Residential, technician Mr. Graham has resolve our house problems in a timely and professional manner. Thank you for all you do, great company!.

If you're looking for a rental house, I'd not recommend them. The house was fine in the beginning, we were in it for 9 years. Over that time we learned that their maintenance service is non existent and to get anything repaired is a multi visit affair, typically 3 or 4 before the work is finished. Several jobs got closed before the work was completed. It took 3 months to get two 60' high risk trees taken down after they died from lightning. This was during hurricane season and put my family at risk as well as my neighbors house and pool cage. That job left two huge stumps and a torn up lawn an…

RENTERS BEWARE!!! THIS COMPANY IS ALL ABOUT FILLING THEIR POCKETS AND NOT THE WELFARE OF THE TENNNANT. WENT 6 MONTHS WITHOUT A POOL FILTER WITH REPEATED REPAIR REQUEST FROM THE POOL SERVICE COMPANY. I WAS TOLD THAT PROGRESS WILL NOT APPROVE THE REPAIR AND THAT$30,000 DOLLARS WAS OWED TO THE POOL COMPANY. THEY WILL RAISE YOUR RENT EVERY YEAR YOU ARE IN THE HOUSE, DESPITE THE ECONOMY. ALSO, HOUSE NEVER GOT BELOW 80 DEGREES IN THE SUMMER AND 1/4 OF THE VENTS HAD NO A/C COMING OUT. MUTIPLE COMPLAINTS, ZERO RESULTS. FUTURE RENTER PLEASE CONTACT ME WITH ANY QUESTIONS OR PAPERWORK IF NEEDED.

The customer service was top-notch. Very quick to respond to my work orders, great constant communication with the status of the work order, and easier to schedule. Jean Milord was professional, very helpful and excellent service.

Michael has Great Customer Service, he fixed my cabinet and was very pleasant.

If you need a handy man micheal graham is the man really appreciate his expertise and staying until the project was completed, had a crazy leak from our garbage disposal they were out here within 24 hours to fix it. Recommended.

Michael Graham came out in a service call for our air conditioner. He is so pleasant to work with and was very thorough.

Michael Graham is a wonderful helpful man! He is efficient and knows what he is doing …and he is very personable. He fixed the problem with our heater previously and now our air conditioner! We are very happy!

Don’t trust this company. Moved into a roach infested home in Cape Coral. Little to no help with any service requests. Absurd fees. No real people to interact with as everything is done online with a faulty system. They buy property’s give it the landlord special and take your money knowing it not ready to be lived in. Had to pay to fix a lot of things here that I will no doubt be shaked down for like it wasn’t already an issue. Photos from first week of move in. No cleaning done before move in and none offered after complaints.

Brian Davis was very knowledgeable, professional, and fast. Not only did he fix my dishwasher, he even provided tips on other things I can do around the house, such as keeping my gas stove, clean and how to replace parts when they get dirty he went above and beyond what was required of him today.

Exceptional Customer Service from Madge at Progress Residential! I recently had the pleasure of working with Madge at Progress Residential, and I can't express enough how impressed I am with the phenomenal customer service she provided. From start to finish, Madge went above and beyond to ensure my renting experience was seamless and enjoyable. Madge's professionalism and attention to detail were evident from our first interaction. She took the time to understand my specific needs and preferences, making the entire process personalized and stress-free. Her knowledge of the properties availab…

Progress had informed me they were installing a new water system for the well and the gentleman showed up a few days later to install it and was sure to inform me about it and how the system worked and answered all the questions I had and left no mess!! Thank you Progress for being so efficient and prompt as I am a new tenant and I appreciate your continued support.

More so a reflection of Brian Davis. I’ve dealt with an improper installation of a range that was wrong since the day I moved in. Brian has been super helpful throughout the entire process. Has always called me to give updates, and even loved on my dogs the one time we were home when he came by. It’s been a dreadful process yet Brian did everything in his power to help and it did not go unnoticed. 10/10 would recommend him to come by and fix anything that needs attention.

We are very happy with Progress Residential. Our house is great, their communication is excellent and their response to issues with the home is impeccable. We have had a few service calls and Progress gets right on it. Kevin DeAndrade, our service technician always explains the fix for the issues and addresses all my concerns. He is awesome and fixes issues just like it is his own house! We would highly recommend Progress for a rental! They truly care about their tenants!