Access Management | Realty | Lifestyle | Maintenance Reviews

Rangel Rodriguez is fantastic and truly has the heart for the residents in Avalon Park Westgate. He goes above and beyond in addressing residents’ concerns regarding lawn care violation and provides options on truly resolving the issue. I am glad we have him as our community manager, especially after the poor service and lack of response provided by the former one.

We are a relatively new subdivision and we took over control of the HOA at the beginning of the year. As newly elected President guidance was definitely needed during this transition. Tracy Brown, our account manager, provided that guidance by answering our questions, making suggestions, helping setup committees, being a liaison between us and our vendors, and so much more. I honestly feel her help was fundamental in our first years success. As I was elected to a two year term I am looking forward to continuing to make our community even better with Tracy’s help in 2026.

Really bad management…

I’ve reported issues with our irrigation system and lawn drainage since 2024. Our neighborhood representative Tracy Brown practically ignores me. I’ve had a few replies and no replies in the past 12 months or more. This management company is a joke.

Great association. Management communicates well and is always quick to respond to any inquiries or issues. Kelsey is super helpful, kind, and efficient!

Kelsey is a pleasure to work with! She is always so quick to respond to any question I might have and genuinely helpful whenever questions or concerns came up. I truly appreciate all her hard work over the years.

This management firm is awful. Since our community does not have an onsite office, we have to rely on the access difference portal. They barely respond to inquiries and if you call the office “someone will call you back “ or “ I will transfer you to the manager” where you will need to leave a voicemail and never hear from anyone. I’ve been on autopay for 2 years, I was charged a late fee for January because somehow the autopay did not draft for January but did draft for February normally. I’ve called and messaged and their response” it’s a hard cost to the association so we cannot waive it” de…

Our Community Association Manager, Cheryl Taylor, has been nothing short of incredible. She is always available whenever we need her, and she consistently goes above and beyond to make sure every question is answered thoroughly. Not only does she address the questions we bring to her, but she often provides additional insight and information we never would have thought to ask about. She is a true wealth of knowledge. Every response she gives is thoughtful, detailed, and backed by extensive research. She never rushes through anything or gives a quick, surface-level answer—she genuinely wants h…

This company is absolutely terrible. I pay ridiculously high HOA monthly and quarterly. When I need help with damage to a utility pipe within my property, they always give me useless information and somehow find ways to blame and charge me for issues that I should not be responsible for. My manager, Neeraj is also a pain to deal with, and even blocked my number when I need some help. Once I am able to sell my property, I am going to be extremely relieved to not deal with this incompetent organization anymore

After more than 20 years of homeownership This is by far the worst HOA management I have experienced in my life. We live in whispering Pines community in land O Lakes which is basically the new construction. Pool bathrooms are always dirty ,The pool bathroom never had a working soap dispenser since the beginning. We put in several work requests via their automated maintenance system, but there was never a correction made. Two years after the inception of the project, there is still no soap in the bathroom, how disgusting?? Their system to manage changes Such as adding fences, minor modi…

Rangel is an amazing manager and person. Anytime we are having issues he's quick with it. When we first got moved in here he was super helpful and without him in HOA I wouldn't of considered moving here. Super thankful for him.

Rangel Rodriguez is amazing, I was having issues with my lawn, portal access, and understanding HOA things when we first moved in at Wood Creek and he took time to meet with me onsite to ensure I was able to understand. I’m glad to have him as a manager for our community.

Rangel Rodriguez is a exceptional person and manager for our HOA. Every time I need something he is quick in responding to our need. Without him managing the HOA, it wouldn’t have improved to where I feel proud to be here. Access should be proud of having such an exceptional manager on their sidelines.

Rangel have been great to work with, facility issues are dealt right away and billing are always handled appropriately. Highly recommend working with him.

Horrible management company. almost impossible to get an answer from anyone through email. when you call, you just get transferred to one of the managers, but it always seems to go to a voice mail which never gets you a response. You want to pay your HOA fees online? no worries, they will charge you a "processing fee" of $17. doing everything possible to squeeze as much money as possible from the properties they manage.

Have been trying to get access to amenities in our development for months. Finally recieved key fobs to the pool after many attempts but they do not work. Have made phone calls and email requests but they are slow in response. I am not impressed with the way things are done by this group.

Absolute nightmare, you never get hold of any one. not even helpful

Completely unresponsive and letting our community turn into a free for all. HOA desperately needs to fire them.

Very irresponsive management company. Nothing is enforced in our neighborhood, Avalon Park. The place has become the new parking for trailers, no street parking rule not enforced, Airbnbs not allowed but happening and despite multiple emails to the HOA nothing is being done, landscaping looking awful and overfilled trash cans.

Horrible experience—residents who do not obey the rules are not held accountable. For example, trailers full of cars are parked and cannot be towed. Chairs are thrown into the pool, and no one is held responsible for it. My community is Avalon Park West if management wants to look into this.

I live in Ocala Preserve and Catherine Pesce in the HOA office has been the most helpful person in that position since I have lived here over 6 years. She has managed to solve any issues I have had in a timely manner with a smile on her face.

I recently moved from Vermont to Ocala Preserves. I had the pleasure today to talk with Kim Kreig in her office. She took the time this afternoon to answer my question regarding how to set up autopay for my HOA and even went the extra mile to walk me thru each screen on the computer to make sure that I understood my account and verified my access before I left.

Thank you, Cate and Kimberly, for being so helpful to me as I navigate all-things HOA at Ocala Preserve! I appreciate that you took the time to help me complete some important paperwork. I'm a new resident, and you were kind enough to walk me through some questions and ensure that I submitted a fence application correctly... all with smiles and kindness. Thank you!

Catherine and Kim were amazing to work with. Not only are they knowledgeable and competent, but they also know how to deal with the residents in a professional and respectful manner. I was given all the information I needed and the smiles never left their faces. It was an overall pleasure to work with them.

Catherine does a great job she's very attentive to our needs and issues in the community

I moved to Ocala a week ago and when entering the community, Steven P assisted me at the gate. I drove to Ocala from Ohio, tired, and he was so kind and helpful. The next day, he ensured that I had the correct code and assisted my son at the gate as well. It was a pleasure to meet him and he deserves recognition and a raise!

Cate went above and beyond to answer any questions we asked and was extremely pleasant to deal with. Very courteous and professional.

Cate Pesce, Assistant Manager at Ocala Preserve HOA office was extremely helpful in getting us established as a new residents. We were having trouble getting internet access scheduled and she took upon herself to contact the contractor, shedule an appointment, and followed up to make sure that the installation was a success. She was very helpful in helping me get my Ocala Preserve Association account set up. At the new home owners meeting her HOA Management services presentation was excellent. She is truly a pleasure to work with. I would give her 6 stars if I could.

Worst customer service! I tried to book the Avalon WC clubhouse and I called and emailed Access management company before sending the application and no one ever replied or called me back with an answer. I sent the application with the checks for the rental and they never called me or mailed me a response. I called multiple times, left multiple voicemails and after almost 12 days Mirah finally answered the phone. He was totally lost regarding the application. No one was at the reception to provide answers. After so much waiting, Mirag tells me that the clubhouse was rented months in advance an…

Si le pudiera dar cero estrellas lo haría!!! Pago casi $300 de HOA y supuestamente se encargan del mantenimiento y mi jardín está horrible! No vienen a podar las plantas mi sistema de riego no funciona les he rogado desde hace más de un mes les envío correos y lo único que he responden es que el landscaping está atrasado disculpe más nada!!!! No toman acción es el peor management de todo Orlando!!! La persona encargada Hilary Beudeu no quiere dar la información de la empresa de landscaping los anda encubriendo no entiendo que gana con eso PENA debería darle!

Very responsive to e-mails & questions. Lyric Peace is has been amazing & promptly responds to my inquiries.

I had the opportunity to work with Lyric Peace. I was able to reserve a date for the community clubhouse rental thanks to Lyric. I received all of the information, documents, and instructions quickly. Even though my date isn't until next month, I have no doubt that everything will go smoothly and easily. I hope all future transactions are just like this one!