AMH Reviews

I would be extremely cautious about this property management company. We had a rental home for 3 years. Good luck getting in touch with management, much less getting any maintenance work done. We had 3 outstanding maintenance requests that were never addressed that were over 1 year old. Rates are $200-$300 per month higher than any other management company with little to no amenities. If you lease with AMH and don’t have a good experience, don’t say I didn’t warn you…..

We have the biggest issue with communication! Being charged for a lawn service monthly and Jenna is stating it’s not refundable, how do you charge us a fee for a service that you did not provide? I have asked several times for a Regional manager or corporate number and nothing and it’s been a week! This is the worst service. We have a community safety issue in addition to a continued lack of communication!!! Refund us the lawn service fee that was not provided! We have been here for 2 months and had 1 service that i had to call over and over again in Jan… lawn service is every 2 weeks per Jenn…

AMH out of Valrico, FL has been the BEST rental staff I have ever worked with! Quick to respond and helpful with repairs as well as guidance tips for the website. I look forward to our renewal on this property. Thank you, AMH, Marilyn Zayas, and your entire service team for all you do!

I moved in two days ago and am already regretting this. I am absolutely staggered by how bad this company is. I just hope nothing goes wrong judging by the other reviews (If I would have read those first - I would not be here) Fast to take my money and zero handover / checks at all. $5,500 in the first month to move in. Charged $500 in advance for cleaning but the house we moved into was disgusting and needed a complete and thorough deep clean before we could even unpack. Hairs everywhere, dead cockroaches and flies. We have no fobs for amenities so cannot use the pool or gym. We have no …

I personally would not recommend renting with AMH based on my experience. Since moving into my home, I’ve had ongoing issues with the HVAC system that have never truly been resolved. During the hottest part of the day, the upstairs regularly reaches over 80°F, sometimes even higher, while the thermostat is set much lower. I’ve had multiple maintenance visits and HVAC companies come out, and after all of that, I was basically told that because the system is technically operating “within acceptable limits,” there’s nothing else they’re going to do. Just because a unit is functioning doesn’t mea…

Previous resident of bridgehaven communities in Wesley chapel Florida. Have moved out as of march of 2026 and still months later having to spend my personal time during my lunch to get the check for return of my security deposit. This organization will run you in circles with no answers and do not care that per Florida statute 83.49 and their obligation to have sent me my security deposit within 30 days along with the 15 days to appeal against the $400 plus they are deducting for repairs. I am one more day of wasting of time before filing a small claims lawsuit which will result in also having…

Wayne was fantastic! He quickly diagnosed and repaired both our refrigerator and is going to replace our older dishwasher. Professional, knowledgeable, honest, and easy to work with. It's hard to find someone this reliable these days. Highly recommend Wayne Goldhammer for any appliance repairs!

Thank you Leo for your amazing service and for fixing our ac unit. We greatly appreciate you. 12 stars!! Thank you

Have been moved in for a month. Have tried getting access to my amenities since day 1. Still no results. Paula Beltran tells me to talk to Carmen Sanchez and they just keep pointing me to each other for this to be solved. Neither has resolved this. An kids are out of school and want to enjoy the pool. But cant even do that. Never had been given the run around as much as I have been here with AMH. Hoping this review gets me some kind of results. One star for sure. Also the "phone number" for each person is the same automated robot so I have zero direct access to anyone.

Bobby was very nice and helpful! Repaired our outlet in the garage quickly and answered all of my questions

Tina Aranda provided exceptional customer service. She was professional, knowledgeable, and took the time to answer all of my questions thoroughly. Her friendly and helpful demeanor made the conversation both pleasant and informative. I truly appreciate her assistance and the outstanding support she provided.

Bobby and Zy were very knowledgeable and professional.

Bobby was great from AMH he came in and was very quick and efficient

Bobby maintenance man from Tampa came out today and did an excellent job. He changed our microwave, faucet, and toilet, sealed our sinks and tubs professionally and efficiently. He was respectful, hardworking, and made sure everything was done correctly before leaving. Really appreciate the great service.

Bobby was here to clear up some drains and a garbage disposal issue. Great experience he handle the problems and he has a very friendly personality. Overall great experience

Bobby Amh Tech came for a repair visit today. He did a great job. Very friendly and efficient. Fantastic job!!!

Excellent work done by friend Wayne. Recommended 100% thank you

Bobby came out and handled services on our toilet. He was amazingly quick and professional. He let us know what the exact problem was and was able to quickly resolve it. Thank you Bobby!

Nice property and a responsive maintenance team. Marilyn was super helpful in navigating/resolving any issues that did arise.

Leo was amazing! He fixed everything and explained what he did. Super friendly and he knows his stuff.

We had some sink issues that Bobby was sent out to repair. He not only fixed those, but addressed another minor issue we were not aware of. He was also very friendly, and kept everything nice and tidy.

AMH Technician Bobby was awesome. Friendly, on time and got the job done quickly so that I was able to get back to work. Need more like him. Thanks

Bobby worked quick and knew just what needed to be done to fix the issues at my home. I look forward to having his help again!

Update as of 5/13 - I still haven’t heard from anyone at AMH like they mentioned below. Unbelievable. My husband took 2 hours out of his work day to find a payment location after few places did not take WIPS system (like AMH said they do) and multiple calls to AMH on 5/1/26 just to make our payment on time. ******Frustrating experience with payment handling by Tampa property management. My rent payments failed twice due to an ACH verification issue—not insufficient funds. I had the funds available the entire time, and the payment went through once the account was reverified. Mind you same ac…

Bobby did great

Bobby did an amazing job! He kept me informed about when he would arrive, which I really appreciated. Before coming into the house, he put booties on his shoes and was very respectful and professional the entire time. He had great manners, was very knowledgeable, and quickly fixed the issue we were having with the faucet. He got the job done efficiently and was in and out in no time. Excellent service all around!

So awesome ! On time, courteous and very knowledgeable 🖤

Bobby, the technician from AMH was very professional and took care of my issue while knocking out a few extra issues as well. Happy to know my issues will be taken care of in the future.

Abby-Gayle Phillips is AMAZING! Abby was exceptionally helpful this morning as I was trying to navigate the online payment system and Conservice. She was very knowledgeable of the system and was able to educate me on the system as well! I am very grateful that she called me to provide assistance! Bravo and well done!

I’ve been renting from AMH for a couple of months now. While the homes are beautiful, my husband’s experience with maintenance has been extremely frustrating. Two days ago, our AC went out. Living in Florida, where it’s been in the 80s, this is not something you can just wait on, especially with two young kids. My husband submitted a maintenance request like he was supposed to and also called. After not hearing anything, my husband followed up today, only to find out that they never even contacted the AC company that handles their warranty. My husband was originally told the AC company would …

Leo the maintenance man did an amazing job fixing the leak under the sink. Me and my family appreciate the work he has done. God bless him. 🙏🏾

Marilyn (one of the resident managers) is absolutely amazing! She has on a number of occasions tried to go the extra mile for me, and she is always quick to try and address and resolve any issues that come up in a expedious manner, with kindness and professionalism. Whatever they are paying her, they are not paying her nearly enough. She is one of the few (that I have encountered) that redeems the company.

I am leaving this review specifically for this office because the person handling our case during the entire rental period was Marilyn Zayas. We rented with this company from December 15, 2024, until December 15, 2025. During the entire time we lived in the property, whenever we needed assistance from the Property Management office, responses were always delayed. Emails would take a long time to be answered, and when calling the office, the responses were often rude and given in an unpleasant tone. Customer service was consistently poor and unprofessional. The biggest issue happened when we …

Bobby fixed sink on 4/22. Quick and efficient.

When I moved in the house was dirty I asked for my cleaning deposit back which was $500 and they told me that’s not how that works. Before I moved in, they had somebody come in rip all the carpet out, they left the carpet in the under pass out in the backyard…AMH told me that it was my responsibility to clean up with the vendor left before I even moved in. They told me “landscaping” of the backyard was my responsibility, branches from the two big oak trees keep falling, hitting the house, the fence and anything below it in its path and it’s the tenant responsibility to clear that debris out.…

Cory is an excellent maintenance technician with AMH. He has come out twice to our home and has been courteous, punctual and efficient with the work both times. He is very informative and ensures we are satisfied when the work is done. Very appreciative of his work.

I wanted to share my experience with American Homes and also Paula Beltran. Our family has rented two different homes for going on two years. The process to get into a home is very simple and straightforward but the care and support is phenomenal! From start to finish communication is very easy and straightforward. Yet not only is it a business transaction it’s also a personal relationship. Paula knew our family was experiencing some difficulties and she called more than once to ask if there was anything that could be done to help and let us know they were there for us. I’m so grateful for th…

Great Service! Leo did amazing, he was quick, clean and efficient. We vote Leo to be in management

Bobby provided excellent maintenance service, taking care to fully resolve the request. AMH can be confident he is an exceptional representative of the organization.

Bobby was professional and very helpful. I hope whenever I have a maintenance request he’s my guy!!

Bobby did an excellent job!

Bobby was excellent! Had our maintenance request handled in less than 30 minutes and was very cordial.

I’ve been renting from AMH for the past four years. I put in a request to replace our microwave since it wasn’t heating. Bobby, the AMH technician, came by to take care of it. We got a message a few days before with a 4-hour appointment window, and a call the day of with a smaller time frame. When he arrived, he introduced himself, put on booties (to enter the house), and explained everything. He also made sure I knew what to move so nothing would get damaged. The whole replacement took less than 45 minutes. He cleaned up after himself and also put the oven back in place. I really appreciate…

Don't waste your time renting from here. The first house we lived in had tons of maintenance issues and when maintenance was called, they didn't show up and if they did, it remained unresolved. Then, when we tried to move to our new house, we were never given an access code and the phone number did not work, leaving us locked out with a U-Haul full of stuff. AWFUL company. Take your money elsewhere PLEASE!!!

Just had our first interaction with the maintenance man Wayne Goldhammer very nice gentleman got the job done. It was very efficient.

Community is way over priced for the services they offer. My parents live in Zepherhills and they pay well above market value for rent thinking they would get good service. They don’t cut grass for weeks on end and still charge monthly fee. The grass when cut is never maintained. Horrible dirt patches or flood patches when it rains. Community takes days on end to fix any issue through their portal. I would stay away from these homes unless there’s a huge price cut. Not worth the price they charge.

Bobby came to my home to fix my kitchen faucet. He was very polite, manuarbale, and respectful. He told me what the issue was and he got the job done!! We'll love to have him back again as our maintenance guy!!

Wayne G. Came and Serviced my garbage disposal and my upstairs shower this morning and he was Amazing!!! Very friendly and professional and answered all my questions with a smile… It’s amazing when you actually get good customer service these days.. 5 stars Wayne 👍🏻

Our dishwasher broke, and Bobby came out to replace it and did a fantastic job. They have a great maintenance team.

Bobby was great

Bobby is always a great Technician always knows what the problems is & how to fix & he’s always quick with the job

HOA kept targeting us because this “wonderful “ management company did not want to replace the damaged fence. The past 1 and a half years was absolute misery and I couldn’t be more happy to leave. Oh but the hoa responsibilities that fell on the tenant were immediately addressed and they were on top of that lol. I will never rent from this company, not only that but they will change you for previous tenants damage and not even replace it! Y’all suck

Bobby was communicative and very respectful down to the shoe covers before walking into our home! 10/10 quick and effective service and a super nice guy!

Great experience! Was very professional and solved my water pressure issue very quickly.

Bobby was fast and professional. He was quick, quiet and fixed the problems.

Thank you so much to Bobby and his helper for fixing my maintenance issue! Very respectable and sweet guys.

Bobby was great. He showed up exactly when he said he would. He kept me updated in route to my house about his arrival. Once he got here he quickly resolved the issues with my garage door opener remote and programmed and provided me with a new one. We are in our first month in this house and have had issues with a toilet. He snaked and plunged the toilet for me and said it will be good to go but if we have any further issues he will be happy to resolve. Bobby was training a new service team member while taking care of my issues. Both were considerate and curdious and made sure to wear shoe cov…

Bobby was the technician, very friendly and was full of knowledge. He was able to take care of the items we needed fixed.

Bobby was so great! Garbage disposal was fixed in no time

UPDATE: Its now 2/18 and we have no A/C and a dishwasher that was dropped off 2 WEEKS AGO WITHOUT BEING INSTALLED!!! Its just sitting in my entry way with multiple emails and calls made to resolve and have a dishwasher installed and working as expected. Now we get to deal with no A/C and fighting to have that fixed as if we didn’t report issues WHEN WE MOVED IN OVER A MONTH AGO! This house and rental company is a complete joke! WARNING- DO NOT RENT FROM AMH!!!!! This place deserves ZERO stars. OVERPRICED TO BE TREATED AS IF WE ARE HOMEOWNERS. We’ve been tenants for 2 weeks and it’s been nothi…

Bobby was Amazing! Excellent work every time.

Bobby came in on time, did profesional work, had good attitude and was able to quickly troubleshoot and correct my issue

Bobby was amazing! He came out promptly and resolved the issue in my home quickly and efficiently. He was professional, respectful, and took the time to explain what he was doing. Everything was fixed perfectly, and he made the whole experience stress-free. Highly recommend Bobby for any maintenance needs!

Bobby was very patient, knowledgeable and took care of our repair quickly with professionalism. Thank you!!

Bobby came on a maintenance call and took care of everything. Great visit. Very professional but easy to talk to.

Bobby was amazing!! Nice guy, super tentative. All around great experience

Bobby was awesome! Very friendly and got the job done very quickly.

great company to lease from Managers and maintenance were awesome during my lease.

Bobby with AMH arrived on time, diagnosed the issue quickly and replaced the dishwasher in a timely fashion. He was cordial and cleaned up when he was finished. Thank you

Bobby was fantastic- great expertise and a pleasure to be with. One of the best employees AMH has sent over here!

Bobby was great, super smooth experience, went out of his way to make sure my problem was fixed

Had a bad toilet and bathroom sink leak. Bobby gave me a call half hour before coming to let me know he was on his way. He was very polite and pleasant to deal with. He fixed both issues in under 20 minutes. Really hope he’ll be our guy for any future issues. Very happy with him and his service!

Bobby was so good and very quick. He really knew what he was doing also very Pleasant.

When we got service today, we got a 45 minute call ahead from Bobby. When he arrived, he was very polite and professional, and answered all of our questions with extreme confidence. All of our issues were taken care of and documented for future taking care

Bobby was professional and knowledgeable. In spite of the breaker being mislabeled, he was able to efficiently identify the root cause of the problem and addressed it accordingly.

Bobby was amazing! He replaced our microwave and was extremely polite and helpful! 10 stars if i could!!

Met Wayne today for a repair at our rental house. He was great! Communicated everything that was happening. Fixed the problem while also teaching some other problem spots to look for. He also had no problem taking a look at another issue we had with a door that wasn’t on our original work order. All in all, a great guy and tech for AMH! Thank you Wayne!

Bobby was very professional, he was able to fix our refrigerator issue quickly and efficiently! Great customer service.

Bobby was awesome. Fixed the garage dispenser in no time.

Bobby helped us out fixing a leak in our fridge. He was very kind, quick and knew exactly what to do!

Bobby was professional, friendly and efficient! Thank you Bobby!

Bobby was great Quickly solved my issue.

My Wife and I have dealt with a lot of maintenance staff and no one compares to Eric Cruz! He came in took care of multiple problems with ease. He made our lives much easier and is extremely knowledgeable. Anyone would be blessed to get his help!

Josh is always great. He’s prompt, he gets things handled quickly and he’s always pleasant to deal with. First rental company that we’ve ever dealt with where it felt like the people fixing the maintenance issues actually cared about fixing them. Highly recommend AMH for this reason, at least AMH in Chapel Pines.

Bobby was my tech and did a wonderful job. I appreciate that he contacted me when he was available to come earlier than scheduled and quickly completed the repairs needed. Was my 1st service call at my new home and was very positive. Thank u!

Josh was the best. He completed the job quickly efficiently and didn’t waste any of my time.

I recently had a maintenance visit with Bobby, and I was extremely impressed with his professionalism and quality of work. He arrived on time, explained everything clearly, and made sure the job was done thoroughly. He was respectful, efficient, and very knowledgeable about what needed to be fixed.

Bobby was excellent! Very friendly and very efficient with the job! Got right to the point and offered helpful advice for future concerns.

This is a great company to rent from. The maintenance department is top notch, the rental agent is a pro.

Bobby was great! He is super polite and pleasant. Got the job done timely and efficiently. 10/10 recommend!! Give this man a raise!!!

Bobby was amazing, showed up at the agreed time and solved all issues that we requested.

Bobby was quick with his work. When he got started, it might not have taken him more than 10 minutes to fix our problem. And his wit with conversation is something else he excelled at. I mean, the experience was only enjoyable because of his humor lightening the conversation!

Bobby was awesome and so friendly. He knows what he is doing and did a great job!!!!

Bobby was amazing, very helpful and knowledgeable! Great asset to the team

Bobby came out and fixed our dishwasher 10/10. He did a great job. Always professional and communicative through the process. We appreciate the work he did for us!!

Bobbie took care of my concerns and was a pleasure to speak with. Thank you.

Bobby the best worker I ever had

Bobby is the best! This is the second time hes come out to fix an issue. First was the HVAC in June and now a GFI outlet. Everytime he's been here he's been friendly, knowledgeable, and efficient. I don't think there is anything he can't fix. Highly recommend!

Bobby did great replacing our microwave.

Bobby did great service came with great service and very verbal with us

Bobby was professional and courteous. Quickly discovered there was no leaks, took pictures, and resolved another concern. I highly recommend him!

Rubin was nice and professional and fix the smoke detectors and outlets. Thank you Mr Rubin.

Had Josh twice now, does very well and interactions are great every time..

Bobby was our technician for the first few visits and helped us replace our old dishwasher with a new, updated one after the previous model gave out. He was very communicative, professional, and helpful throughout the entire process. Highly recommend his service!

Bobby was incredible. He was extremely professional and understanding.

Bobby was Very efficient, and on point. Really appreciate the fast service and how easy they make everything!. Big thanks to Bobby and the American Holmes team for their fast and reliable service!

Bobby

Marilyn was awesome she is the best property manager i talked so far she help my family in a difficult situation thank you for everything. I recommend A4H this people are very nice and professional 👍

Bobby was amazing handle my hime with care and fix all problems on hand expertly

Bobby was great with installing a new censor for our stove burner. He showed up on time and did a thorough inspection of the range and made sure it was working properly before he left.

Bobby was a pro! Extremely kind and knowledgeable. Speedy work and clean up.

Update: Landscaping Company shredded my Halloween Lights, cutting the bushes unannounced. Who's genius idea is to cut bushes one week before Halloween, and when doing so, doesnt look for decoration in bushes, when the entire neighboorhood has them. AMH is horrible. Previous review: As a new renter who has lived in my home for less five months, I’ve been extremely frustrated by the lack of communication from this company regarding lawn maintenance. Since moving in, there have been repeated issues with my lawn not being cut, now for two weeks in a row and no one has reached out to explain or pr…

Amparo is a good efficient maintenance technician. He is very friendly and knowledgeable. He also called ahead of time just to make sure someone was home for the installation of my dishwasher.