Bridge Homes - Tampa Reviews

I generally don't write reviews, but when someone goes so far above and beyond normal customer service, it wouldn't be right to not make it known. Hurricane Milton destroyed our home, and my kids and i lost just about everything. Destinee and Desiree were not only on top of it, working very late into the evening to help get my kids and I get into a new home, but they were genuinely concerned and cared about our wellbeing. My kids and I have nothing but the utmost respect and appreciation of these two wonderful people. I cannot express my gratitude enough. Thank you, from the bottom of my heart…

Desiree roulet was so amazing and very very patient with me I appreciate her so much we need more people like her . She made everything much more simpler for me thank you much for being awesome .

I'm giving 5 stars,because Desiree Roulet, is an awesome person. She's very supportive, caring and considerate of the tents. I been leasing my home since 2018 and this is the most interaction I've had with any leasing agent. Again, been leasing my home since 2018 with no problems from Bridge Homes or the previous management team. The whole team as a whole is awesome, that's my truth and my experience.

👎I have been renting from this company for over 10 years now and seen them come and go. They have a high turnover rate inner office and the left doesn't work with the right at all. I have never ever complaint about a business in all of my 62 years living and this experience has been terrible. Time after time I tried to do the right thing and they will make you do things that you never can image doing. They are negligent unmindful of things of there own. There properties are neglected and worn down from no TLC. and there all on there knees begging for help before they crumble. Some of these iss…

I have been renting from goal / bridge homes for six years now awesome company and thanks to an amazing property manager Desinee for making my transfer an smooth transition for me and my family.

I rented from bridgemont for a year 1/2 over in the Newport richey Let’s just say we had a switch over in property managers, and I honest to God wish I had khole from the beginning. He has been so transparent great with communication and getting back to me unlike I had previously with the manager before with him, with khole taking over and seeing how everything is now running , I would 100% recommend Bridgemont

By far the worst rental experience we have ever had. Things were shakey from the start with us having to slide our deposit under a door as opposed to handing it to someone physically. Our service requests get cancelled with no explanation, or are completed with the cheapest labor available. Now two years in we have NEVER had proper communication from the leasing office. When we were charged two months worth of utilities we left messages and emails but never heard back from the tampa office. My husband even drove an hour up to the office location and found that they were on a 2 hour + lunch, w…

It was a very smooth process! The house was so clean you would have thought I cleaned it myself !

If I could give this company negative stars, I would. I strongly advise against renting the property located at 1506 Arden Ave in Clearwater. The home has ongoing issues with rotting wood and possible mold that management refuses to properly address. Instead of making repairs, they repeatedly painted over mold on the ceilings and damaged wood. Communication with the company has been extremely difficult, and getting assistance for serious issues was always a challenge. Deliveries and important orders were also frequently canceled or mishandled without explanation. The added living room does n…

Please believe the reviews. Avoid Bridge homes by all means!! I moved in 04/17 and am already breaking the lease due to maintenance. Home is infested with rats and roaches, windows are broken, plumbing is clogged. This is a nightmare! Lamar, Ayesha, and Christy are all useless. They have delayed paperwork, provide false information, or don’t respond/answer the phone at all. They will only give you an email to send concerns to… good luck getting a response. Unless you have no other choices, avoid this management group.

Have been almost attacked at there apartment community which they took a 4 to 5 star community and within 3 years ran it into the ground... Alexandra Cay is by far one of the worst community managers I have experienced... Chrissy the Regional Manager of Florida Should be Fired.... They have let people move in with 6 months free while over charging there good paying resident year after year... My apartment currently has broken dryer, Broken Stove, Broken microwave... Outdated everything... Now neighbors are criminals running an illegal day care out of there 2 bedroom apartment but this place …

My husband and I spent MONTHS looking for an affordable home with some square footage since we have two kiddos. Bridge Homes was the answer to our prayers. LaMar Moore and Ayesha could not have been more attentive, kind and efficient from beginning to end of the move-in process. The service manager was onsite the very first day to make sure he knew any concerns we had with the home. They communicate very well and answer emails almost immediately. I’m so looking forward to living worry free!

I would give 0 stars if possible. Bridge homes charges a ton of fees, they bill utilities through their own management company 3-6 months behind, charge you a fee for it and bill you 3-6 months worth of utilities at the same time. Electric bill is extremely high and no way to tell they aren’t just billing you whatever they want. I provided notice to vacate at the end of my lease and they continue to send renewal letters with significantly higher rent charges. They expect deposit on their exact dates and then don’t return it for 30+ days even though their maintenance person already looked at th…

My experience with Bridge Home was absolutely unacceptable. The management is disorganized, unprofessional, and shows a complete lack of concern for the people they claim to help. Communication was terrible calls and messages went unanswered, questions were ignored, and information constantly changed. Promises were made and never kept. Staff members were dismissive, rude, and showed little to no empathy. Instead of providing structure and support, Bridge Home created stress, confusion, and emotional harm. The environment felt unsafe, unstable, and poorly managed. Residents are treated like n…

Bridge Home is a complete failure and should be investigated. The living conditions are unsafe, unhealthy, and negligent. Management was informed multiple times about serious maintenance issues and refused to take action. The electrical outlets in the kitchen are damaged, creating a potential fire hazard. There is no hot water, the air conditioning is broken, and the plumbing/tubing is defective and unsanitary. These are not minor inconveniences these are basic habitability requirements that any housing facility is legally required to provide. Staff is fully aware of these problems and choos…

I WARN YOU, DO NOT RENT WITH BRIDGE HOMES!!! This is the worst rental company I've experienced. It started off great, I signed a lease with them in April 2023 and it went downhill from there. They left our property WITHOUT AC for 3 MONTHS in the middle of SUMMER. I have my 5 year old son there and my sister-in-law was pregnant. They dragged their feet and took forever to accommodate a hotel for us. They use the cheapest companies to fix your things. It's ridiculous. Moving on to us ending our lease. I signed a notice to vacant to have the lease end April 2025. I moved in my new place, and no…

This company does not care for its tenants, as they just aim to make a profit. We have had many issues with this company and when we finally left, they claimed our entire deposit with no credible cause. Terrible service, terrible company.

From the beginning of searching for a home to rent.. to finding that home.. then trying to understand how to sign things to paying my first months rent.. Mr. Lamar Moore was the MOST helpful person in the company!!! Not only is he very helpful, but he is the most kindest person I have ever dealt with. Gentle speaking and walks you thru EVERYTHING. And the best part about him... I can send an email, text or phone call and he always got back to me within 20 minutes. If I could name him Employee of the Month, I would. And if he lived closer, I would bake him a cake for all his hard work and…

Muy Mal servicio nunca contestan cuando uno llama

This company will make you promises and not fulfill a single one. We were promised in person and through multiple emails that we would not have to pay our final balance on the house because they had neglected to repair it for us over the course of two years. Can’t get anyone to respond and now we’ve been sent to collections for the final balance that we weren’t supposed to pay due to their neglect. We went for more than two weeks in July without AC in unlivable conditions. Black mold throughout our house never taken care of. When we moved in it was infested with cockroaches in the walls and th…

This has been the WORST property management group I have ever worked with. Ayesha doesn’t answer emails or return phone calls. The customer service line cannot connect you to anyone. Regional Manager above Ayesha doesn’t respond to anything. I have only been in this house 5 months and still trying to figure out a solution for a few months worth of astronomical water bills, yet nothing is being done. I have lights in my kitchen that continue to go out but I was told not to submit a ticket the maintenance guy would fix it because it was an issue that was notice within the first 30 days….yet sti…

Great service and felt welcoming. Response time and availability to reach them seems difficult. All in all good experience and would recommend using their services.

1710 E Annie st. I’ve been living in this house for five years, and unfortunately, this is by far the worst experience I’ve had with any company. I’ve been dealing with a recurring air conditioning issue since I moved in. I submitted a maintenance request in June of this year, and every technician that has come out has confirmed that the unit needs to be replaced. Yet, I’m now being charged for internal damage that I have no control over. Communication has been terrible; I can’t get through to the office, and higher-ups have not provided any resolution. Overall, this has been an incredibly fru…

If I could give zero stars I would. Constantly overcharging. Complained SEVERAL times about AC leaking and damp walls to be told it’s cosmetic. We have since moved out and now they are charging US for the AC damage, exterior pressure washing, landscaping (that I paid professional lawn service). This company is a joke! When we moved in the house wasn’t clean, lawn was up to our knees and blinds were already broke, but now we get charged for that too. Save yourself and RUN! Do better Bridge Homes and stop taking advantage of people.

This is absolutely the worst rental company I have ever worked with. We can never get ahold of our property manager, resulting in MONTHS of trying to get a single issue solved, and building of charges on the account. I very much appreciate the two people, Maria and LaMar, who actually got back to us and were as helpful as they could be. The result of us being redirected to AI for our reoccurring problem that was supposedly fixed was highly disappointing. Apparently corporate can't get back to us via email, either.

Update 2! They have been minimally responsive by email unless I spam them with pictures of my ac. New insulation was added in attic but you can see where light is coming in up there so it’s not very well done to keep cold in. Ac people came and did some work on the ac and yet somehow it is till getting up to 78 degrees in the house when set to 70 or lower. Thankful it has not gone up to 83 but I am now 16 weeks pregnant and uncomfortable in my home still. Update! They have been rejecting the vendors proposal to fix this over and over again for over a week to get this taken care of. I am 15 we…

This is the worst rental company I've experienced. It started off great, moving into a nice 3/2. Within the first month I soon realized one of the showers wouldn't drain properly. We thought it was clogged so we tried to resolve the issue at home and that still didn't work. Maintenance came out and informed us that the original drain pipe to the home had collapsed. We heard from Maintenance on the situation once before the ticket was closed. On top of that we started experiencing severe termite infestation in all of the rooms, living room, bathroom and kitchen. It's so bad that one of the room…

We rented from bridge homes and everything went great , I recommend renting a home from bridge homes , I have to shout out Guillerm because he is hands down the the best person that works there. Very responsive and respectful and a hard worker who actually cares about the customers happiness. Thank you so much

Quiero agradecer a la compañía por tener a Mario Negrin, Gracias por brindarnos una excelente labor, es amable, y aclaró todas las dudas que teniamos. Más como Mario estamos muy satisfechos.

Amazing customer service. Made it so easy for me to speak and find a home, thank you so much for the team and for having easy communication and understanding. Truly appreciate it. Mario is super easy to contact and is always there to help for maintenance! WHAT A GENTLEMAN!

Can never get in contact with them is always adding additional charges to rent with in 2 days before rent is due without physically contacting the tenant in order to pay online they charge you $45 extra for you to pay rent the a/c has been out for a week house is at 90+ all day and they still haven’t fixed it I have two dogs and a pregnant wife and nothing has been done had issues with ants since moving in and the have now since ruined a outlet in the living room and has been getting into my television screen. They will put you on hold for 20 minutes to even get in contact with the actual prop…

My boyfriend rent a house from this company the customer service is terrible also remind you the house are old houses ok if something goes wrong with the house you the rental will be charge for them coming out I advise you to not rent from them thank you btw things has chance since Destiny left please bring her back

Thank you, Desiree for being pretty much the only person to give my actual results when I call this company. Shes always pleasent to talk to and tries her best to find a solution for me.

Of I could actually get a hold of someone I would complain to them about themselves. Terrible....couldn't get a tour of the house til almost an hr of messing with the app. Then to speak to someone is a waste of time... No one answers waited on hold they hung up on me ... Do a call back for them to reach out to me.... I get aissed call on my phone BUT no real phone calls.. Drove out to their office and no one is there.... How do you guys have rentals you can't get too??? I wanna speak to a human being not just looking online and pay. Communication is definitely not their strong suit. Will be lo…

Beware of Renting from Them – Save Yourself the Trouble! I’ve had constant issues with overcharges on my account, and I’m always forced to reach out to the property manager for adjustments. Now that she no longer works there, I can’t even get a response. I’ve been living here for nearly two years and have been overcharged at least 10 times. Additionally, the resident package is a total ripoff—its only supposed benefit is the monthly air filters, but I’ve received only a few in two years, and half the time, they’re the wrong size. I won’t be renewing my lease.

We have had many issues with our rental house since moving in 8 years ago. First off, our realtor lied to us about there ever having been an issue with water coming into the home because with every major storm there was a little water coming in under a wall in one of our bedrooms. They tried a few times to fix the issue, but the water kept coming in. The last hurricane we got rendered the room unusable for 4 months while we complained and waited until finally they fixed it, hopefully. The roof has also leaked with every major storm and with most issues, they send out at least 3 different co…

Amazing with my request Desiree is the best at providing her services towards my families request and mine. She helped tremendously throughout the small and large problems as much as she could from her end and i can say we are all satisfied and very proud to work with her now and in the future to resign the lease or future places with Bridge Homes, thank you so much Bridge Homes for making her such a great asset and overall wonderful person to work with.

I had a really good experience with Desiree Roulet she helped me so much. I called so many times and she was so patient and understanding. I would definitely recommend bridge homes for services. They really make it easy for you and very professional.

My experience was great Desiree was very helpful. I would recommend Bridge Homes they have excellent services.

My boyfriend and I have been looking for a new home to rent for a little while now, and I am so blessed I found Bridge Homes. Especially Desiree!! We had started the process right away, and was approved faster than I expected. I wanted to make a huge shoutout to Desiree because she was extremely helpful in answering all of our crazy questions, and dealing with my boyfriend. Thank you for making the process as smooth as possible, we appreciate all the help we had.

Desiree was absolutely fabulous. One completely out of her way to help me get into a home that I loved. You've been called me when she was sick and not able to make it to to make it to work. Eent above and beyond the call of duty above and beyond the call of duty. She loves her job and it shows. Your company should treasure her as an employee.

Destinee, our family appreciate everything you have done for us, anytime we had an issue with the house you were on top of it. You are very professional. As always thank you for your help.

Being able to assist my mother and father is huge for me being a only child. I met the property manager, Destinee Cilien almost 2 years ago over the phone and she has been patient, responsive and always there to assist us with maintenance request and even with navigation of their website. Being in leadership myself I am always grateful for other leaders that are going above and beyond with care.

I’ve been in this property for 2 years and Destinee has made my time with the company very easy going and pleasant. She has always been quick to respond and assist me with any issues or concerns I may have had. She is a pleasure to speak with on the phone and I just loved how pleasant she was to interact with.

I recently moved into a Bridge property and the process from application to move in was swift, Destinee has been so helpful, cordial, transparent, accesible and polite through the whole process. Answering all my questions and appeasing concerns. This has been by far one experience I wish other companies followed, especially when it comes to leasing a property. 5 Stars.

We have been renting here for two years and Destinee has been awesome. When we were first moving in we were on a time crunch and Destinee was able to help facilitate our time line and since then she has been very responsive whenever we have needed anything.

Destinee has been fantastic! Super helpful and attentive as we went through the move-in process and navigated through hurricane Milton. Answers emails quickly with genuinely helpful information, and always follows up!

New to the company but from the start of the process of being approved Desiree R has been and still is a pleasure to work with. She's understanding and straight forward, great listener and she does her best to make you fell comfortable with the entire process and with anything I needed. Very responsive and works to ensure everything is as it should be. Thank you for your help so far it's been an easy process Move in date 09/2024..

I moved to Florida in hopes of starting over after my Divorce. In the process of looking for a home I contacted Bridges Homes and Desiree Roulet responded and helped me tremendously on acquiring residency. She went above and beyond for me and I can't thank her enough. I would definitely recommend Bridges Homes to relatives and friends.

I have been a tenant with this property management for about 5 years now. Unfortunately I was displaced from my home of almost 5 years due to hurricane Milton. It was a very emotional time for my family and I. However Destinee went way above and beyond to ensure me and my family was re-homed. I am forever grateful for Destinee and her services, she stayed in communication with me throughout this ordeal there was never a time she wasn’t available for me. Destinee is amazing I am so happy she is with Bridge Homes! Go Destinee YOU ROCK!!!

Destinee gives very good communication and fast responses. I am currently a tenant

I would like to say thank you to Bridge Homes - but more importantly, thank you to Destinee! She has been so much help through this process. Clear and consistent communication is very important to me when making decisions like this. Destinee was on it! It’s easier to trust reliable work!

Desiree Roulet (Tampa) is very attentive, helpful, and always does all she can to help residents with any problems. Its always a pleasure interacting with her.

This was my first time renting a home. Destinee was super helpful with finding us the right home and making the process extremely smooth. We had 2 hurricanes when we first moved in and the team has been very flexible and understanding!!

Nice homes! Great experience working with Destinee, see her for all your rental needs!

My family and I are looking to relocate down to the Tampa area and Destinee Cilien has been super committed to finding us a home that meets our needs!

we just went thru a Hurricane i was not working for a week Destinee cilien help me so much she went above and beyond to help me get what i needed thank so much you have no idea how much this me to THANK YOU!!!!!

Desiree and Destinee were the absolute best anyone could ever ask for for the leasing experience. Love bridge homes!!! Love love love! Thanks so much for everything -William

Desiree is amazing she got me in my new rental swift, smooth and quickly. Top 3 best rental experiences I've had in my rental tenure. Thank you. Ask for Desiree Roulet if your reading this.

Giving 5 stars because of Desiree Roulet making our move in such a great experience. She is very helpful and knowledgeable, while also being super kind. Also 5 stars for Mark Kishun. He is also very helpful and very good at his job. Both make an all star team and we are fortunate to have worked with them.

I recently moved into my new home and I absolutely love it! The application process was straightforward and hassle-free. The Tampa office staff were incredibly helpful and made everything a breeze. Moving from North Carolina to Florida was a big step, but this smooth transition made it so much easier. Highly recommend!

Destinee is always amazing!

I really love bridge homes! It started from Customer Service where I was treated not like a number but as a human being. Thank you so much for being there especially in this difficult time of 2024. I’m going to always recommend you guys

Still haven't gotten the right filters but I still pay my 29 dollars a month I've been in this house for 15 years ill be moving out when my lease is up can't get nothing fixed after talking to Desiree all the issues were resolved very happy thank you very much

THE ABSOLUTE WORST RENTAL EXPERIENCE EVER!!! If we could end the lease now, I most definitely would! It is currently 97 degrees in my rental property and it’s been like this and worse for TWO WEEKS! Property management is NON-RESPONSIVE and the maintenance team is the worst I’ve seen. They are dragging their feet to getting this AC unit fixed and it’s making everyone suffer. Why should I pay for a home that I can barely breathe in (and I mean that LITERALLY!!) There is a pregnant woman and a young child that lives here. This is Torture! We do not have the money to go out and spend on a two wee…

I have to thank Jamie for her time and patience she was amazing and communicated through our entire experience. I have recommended a few people to relocate near my area to her and i’m sure she will exceed their expectations as well. Thank you bridge homes for bringing Jamie into our lives !!!

"I loved the experience of doing business with Bridge Homes. My property manager, Destinee Cilien, is always professional and responds quickly to all my questions. She is very friendly and helpful. and whenever I have a housing issue she quickly takes action to help me, Thank you!! 😊"

I would’ve gave 5 star, but maintenance need to do better. Other than that, the staff was very professional throughout the moving in and out process. My go to person was Destinee Ciline. When I tell you this lady makes things happen quickly. She had to get on maintenance a few times for our home. Destinee will work with you from the time you move in and out without any issues. She was the reason we stayed for the 3 years we were there. She would always return calls in a timely manner. Very positive and caring, it was almost like talking with a friend when speaking to Destinee. She kept in tou…

Jamie has been a pleasure to work with, and has quelled my family’s concerns multiple times already, while providing awesome customer service. Even if we do not get the home we still want to give her a shout out, and thank her for the efforts and energy she has provided to us during this time! A superstar who we would highly recommend to our friends and family!

Renting through bridge homes has been a very smooth experience. The communication and easily accessible portal make the rental process a breeze. Destinee C. is always friendly and eager to help in any way. My favorite property management company by far!

I highly recommend Bridge Homes to anyone searching for a new place to call home. Their dedication to customer satisfaction is evident in every aspect of their work, and I'm grateful for the outstanding experience I had. The leasing office staff, particularly Destinee was friendly, knowledgeable, and went above and beyond to ensure my needs were met. She took the time to understand my preferences and showed me homes that fit my criteria perfectly.

I recently became a tenant and the renting process was super easy, friendly and professional. Destinee has been great and Guillermo, very diligent and corteous. Both are very professional. If this is their standard I see myself being their tenant for a long time.

Great company! The property manager, Destinee is super courteous and is very good about following up on all my needs. She’s very patient and kind hearted. The maintenance people can use some improvement but overall, AWESOME COMPANY!

HORRIBLE EXPERIENCES HERE. Lived in a Bridge Homes (goal properties) house for 2 years. Calls don’t get answered or returned. Took 3 weeks to get AC fixed IN FLORIDA SUMMER and no temp AC was offered. Window screens would not get replaced after storms and ac problems. 6 different maintenance request were cancelled with no reason given. Rent was extremely high and raised after a year without accurate reason given. And took over $1200 of the security deposit after we had professional cleaners there. *also getting anyone from the company on the phone or receiving a call back if nearly impossible.…

Great team, everyone was very nice and friendly. Unfortunately, the home that I wanted was no longer available. Looking forward to them finding me something in the near future.

Very pleased with the customer service of Samantha. She really listens and is attentive to the clients needs . I look forward to renting with this company.

Bridge Homes has been a breath of fresh air after working with other management companies in Florida. They haven't tried to nickel-and-dime us, and it's easy to get ahold of them when we've needed them. Sometimes the process for maintenance is a little redundant, but they at least always get things fixed in the end! Destinee in particular has been a huge help. She's very responsive and kind, and even when she isn't the go-to person for something, she gets us in touch with the right people very quickly. She even took the time while she was out of the office to approve us to adopt a cat, for whi…

I had a huge lease emergency which we all know is never a fun feeling, and Destinee did everything and more to make sure I was set to go and remain a happy tenant. It feels good to know you can pick up the phone and actually get help!

Mrs. Destinee the property manager has been outstanding, very informative and helpful with the move in process. My experience with Destinee has been top-notch, she exceeded my expectations. Destinee is very professional and efficient. I highly recommend her. Destinee customer service was exceptional. Respectfully, A happy tenant

Thank you too a Destinee Cilien and Mark, they have made this move so much easier. Always there to answer all my questions and fix anything I need done. Thank you so much guys!.